Booking and check in process is easy cheesy. Login through their portal, create account, answer…read morequestionnaires and make payment were very easy to follow. They send reminder and check in texts to help guide you each step of the way. Parking lot was easy to access, as was the entrance to the facility. Front office staff greeted upon arrival, very friendly and professional. The imaging specialist was absolutely fabulous, very friendly, professional, and caring. They walked me through the whole procedure, and ensured I was comfortable throughout. They followed up with expected results timeline and checkout. Overall smooth process! Office staff is friendly, waiting room is spacious and very clean,

IHS is centrally located in Hillcrest, with scheduling as early as 7 a.m. A peaceful, large seating…read moreexperience awaits. A text message asks you to pre-register. Pay at that time or at your appointment. The day of your appointment another text message asks you to "click" on arrival. At the entrance, use the kiosk to check-in. Now take a seat. I have been to this facility twice this year. Each time I was seen at my appointment time or earlier. The staff is pleasant. Parking lot(free,) metered street parking.

I had a very active childhood which has lead to my current conundrum...my body is getting back at…read moreme for all of the stupid things i did to and with it for several decades. Oh so many injuries have caught up with me. I've been to multiple Imaging Healthcare locations over the years but this is my preferred one. The staff has changed many times in that duration but the quality of care has not. The front desk person always greets you when you arrive and verifies that you have completed the necessary online check-in process. The wait times always vary but I've never waited an exorbitant amount of time for my appointment. The technicians have dealt with have always been polite and professional and most are quite friendly. I prefer to get imaging here because all doctors and clinics are able to pull scans and reports even old ones from one place. I do not need to get access or copies for follow ups or new doctors.

One-Star Review: Unprofessional Staff and Abusive Managerial Follow-Up…read more I am filing this review due to two distinct failures at the 3939 Ruffin Road, San Diego location. 1. Staff Misconduct: On May 6th, I witnessed a receptionist treating an elderly, disabled patient in a highly disrespectful and dismissive manner. The behavior was abusive and unacceptable, prompting me to file a formal complaint. 2. Managerial Misconduct (Regional Manager Michelle): The follow-up from the Regional Manager, "Michelle," was worse than the initial incident. When I called back to express dissatisfaction with her flat, initial handling, she: Called me by the wrong name ("Paul"). Explicitly minimized the witnessed abuse, claiming it was just my "mistaken perception" because the patient "had no issues." Became unprofessional, agitated, and volatile when I challenged her "damage control" tactics, accusing me of "talking over her." Tauntingly encouraged me to escalate the complaint to corporate. Conclusion: This experience shows a fundamental failure in customer service, from the front desk to executive management. Regional Manager Michelle's behavior confirms a culture of minimizing patient concerns and protecting poor behavior. I have escalated this complaint to the corporate office and strongly advise caution if you plan to use this facility.

I thought I was 7 weeks based on the date of my last period but all we could find was a gestational…read moresac, she explained that having had the flu in December it likely pushed back my ovulation... we didn't see bean but we did see a sac and she recommended coming back for a transvaginal at the end of a week or two! I do hope everything is healthy and good but we do have confirmation that there is a sac in the right spot so yay! #scared and excited and worried!

I appreciated the team for making my experience there with my family a memorable one. Also…read moreappreciate management for explaining the new pricing.

Have used them for a couple of years. Last was April 29,26, I still have not received results. They…read morestarted a new online Portal system, which didn't work for me, I spent 30 minutes with customer support, zero results, no one knew what to do. Always had a BS excuse, I paid for for too package, it's been almost a month, they used to get results delivered within 10days o charge, now they charge $15. They provide a phone number M-F , Sat etc. today is Saturday, I called message says no Sat calls. Call on Monday Very frustrating, and poor customer service, I doubt I'll ever use them again

They billed me $195 for an annual membership and I never signed up for one. They agreed to reverse…read morethe charges and then did it again a few months later. I almost missed it . Will call BBB, Fraud is one of their services I guess.

I've been coming to this facility for many years! Three home births requiring some ultra sounds! I…read morelove that it is family owned and operated, always the same faces! David is very friendly at the front desk and has fun stories to share! Sergio has decorated the place with incredible style. It is truly a gorgeous atmosphere! I loved the newly painted pink front door. It added such a welcoming and warm vibe to the overall wonderful and professional experience!

I found Sono Health while searching for an affordable place to get an ultrasound after realizing…read morehow costly the UC system can be. I booked online (super easy) and then got a callback shortly after to confirm and review pricing. They were upfront and transparent -- something I can't say I've experienced with larger medical systems -- and that immediately gave me peace of mind. The office itself is located in a cozy house across from Trolley Barn Park, with convenient street parking right outside. When I arrived, the front desk staff was friendly and efficient, verifying my insurance and walking me through exactly what my cost would be before my appointment. The ultrasound tech was incredibly kind and professional. He explained everything as he went, which really helped calm my nerves. I've had uncomfortable ultrasound experiences before, but this one felt relaxed, respectful, and even comforting. From start to finish, Sono Health delivered excellent care without the inflated pricing or confusion I've experienced elsewhere. If you're looking for a place that combines transparency, affordability, and genuine care -- this is it.

Horrible experience, Go elsewhere This business should FIRE…read moreTHE ADMINISTRATION STAFF. The attending receptionist can care less for the patients she engages at the front desk. Pathetic people skills One week later and the referring physician is still waiting for An X-ray result. no one cares when you call there Rude customer service person answering the referring physician line and hung up Operator says They are aware of their bad reviews on yelp They do not participate in digital records service like other imaging centers. Go to Carlsbad Imaging Instead.

San Diego Imaging cut the number of lobby reception staff to 1 or 2 people -- far fewer than needed…read morefor very busy practice! SDI now adds an additional lobby "wait line" marked by an unstaffed podium. Prepare to wait in line with other ill, disabled patients & family 5 to 10 min just to check in -- after you arrive at lobby! Reception staff always on the run, answering phones, faxing results, checking in pts, "I'll be right with you . . ." Formerly welcoming, they're now overworked, stressed -- "just business . . ." Pts/family see what's happened and try to be helpful. SDI customer service now crippled by unhelpful, unwise, purposeful degradation of reception service -- to add to already rich SDI profits? Sick patients/family coming for help should not have to help SDI staff to be able to function comfortably at their jobs and to work in a pleasant healthcare work environment. One can only hope SDI Administrators and Physicians take note . . . At some point pts and MD referrers will vote with their feet!

I had a great experience the staff was really kind and professional. The office space was quiet and…read morepeaceful and my appointment went smoothly.

Best patient care. Highly recommended and they know what they're doing, I got my mammogram done…read morehere and felt I was cared for !!

Excellent care, by a great Doctor. I've had 2 visits so…read morefar. Follow up appointments are easy to make. I look forward to being pain free.

Poor excuse for a dr office. What type of dr office says go through scrips however demands…read morepaperwork written with all information that scrips has? What type of business doesn't remind you of the appointment? What type of business doesn't return messages at all? And lastly what type of business tells you to set up video and gives you no information as to where to have the video since its not through scrips? When I say what type of business I mean what type of good business? Office staff is horrible! You call and they treat you like you are inconveniencing them.

Their results were inaccurate. I went to see them after…read morefinding a lump. I am very holistic and was trying to address this without needing mammo, ultrasound etc.. The results stated I had normal, healthy breasts. A few months later was diagnosed with breast cancer. As much as I wanted to believe in this, it ended up costing me valuable time and providing me with false hope.

This clinic is a total waste of time!! Took over 2 weeks to get report, only after I called…read more"someone's cell phone" at the clinic. They said they sent it but must have gotten lost!! Then I sent them a simple question about the report via email, a WEEK later no reply. George would be VERY disappointed in the service these folks are giving. Total WASTE of $350. NEVER going back to these folks. Save your time and money and find another company.