1. McCormack Radiographics

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    West Covina, CA

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    McCormack Radiographics

    3.5 (4 reviews)
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    Huntington Hill Breast & Imaging Center

    Huntington Hill Breast & Imaging Center

    3.3
    (82 reviews)
    0.3 mi

    Well the only thing i'd complain about is that there is no reason to get there 30 minutes prior…read morewhen the paper work takes 5 minutes at most.I can see later in the day getting backed up i guess. At least they were on time since I was the first appointment of the day. The lady who actually did the MRI was amazing and made me feel comfortable.

    I came here for a mammogram and the actual exam itself was fine -- the staff at the office treated…read moreme well and the process wasn't bad. Where things completely fell apart was the follow-up and customer service. A few days later, I received a letter from Huntington-Hill Breast & Imaging Centers saying I needed additional imaging and to call their number to schedule. Naturally, that was stressful to read -- getting a callback after a mammogram is scary. But when I tried to follow the instructions, their phone/AI system was awful to get through. After being transferred around and spending way too much time on hold, I was finally told that they don't even do the test the letter told me to schedule there. Instead, I had to call my doctor to be referred somewhere else. This made no sense to me. Why send a letter directing patients to call you to schedule if you can't actually perform the recommended imaging? It feels careless, especially considering how stressful breast health follow-ups already are. To make matters worse, when I spoke to a staff member, she said she had no control over the letters. I get that it's not her fault personally, but the system is broken -- and patients end up paying the price in stress and wasted time. Overall, the in-person visit was fine, but the communication and phone experience were really disappointing. If you're going to send out official medical letters, they need to be accurate and align with what your office can actually provide.

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    Meet our Imaging Center Manager! Where 5-star service is our top priority!
    Meet our Imaging Center Manager! Where 5-star service is our top priority!
    Private patient dressing rooms
    Private patient dressing rooms
    Huntington Hill Breast & Imaging Center

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    Centrelake Imaging & Oncology

    Centrelake Imaging & Oncology

    3.0
    (169 reviews)
    0.3 mi

    Centrelake Imaging is located just south of the 10 near the former Floor & Decor building. I came…read moreto Centrelake for an MRI of my neck and the whole process was quick and efficient. I made an appointment over the phone and when I arrived for my appointment, the staff were all friendly. After filling out all the required paperwork, it was a short wait before I was called in for my MRI. The technician had me in and out in about 25 minutes. The facility itself was clean, and decorated cute for Valentine's Day, although the bathroom could use a little remodel.

    Today I had a 9:20 AM appointment and arrived 15 minutes early as requested. Check-in took about 25…read moreminutes due to only one receptionist being present. After waiting another 10 minutes, I was told I could not be seen because I was checked in after my appointment time. I explained I had arrived on time, but the delay was due to limited front desk coverage. I was then told I would still be seen, but ended up waiting over an hour for my appointment. During that time, the receptionist left for lunch with a sign on the desk stating she would return at 10:30 a.m. leaving no one at the front desk. I had to ask a technician in the office for help. He went to the back and brought the lead Anna, to the front after I explained I had already been waiting over an hour. I was told it would be an additional 15 minutes because the technician was still with another patient from Anna. After waiting the additional time, I followed up again and was told I was next from Maria the receptionist. However, when the technician, Claudia came out she was instructed by the receptionist Maria, to take me in but Claudia refused and said she had another patient first (mind you this patient just checked in and only waiting less then 5 min) even though I had already been waiting. I then requested to speak with a manager, but was told Anna was on a call. I asked for someone above her and was given Fabiola Mora's the directors contact information, which I used to reach out and am currently waiting for a response. This entire experience was extremely unprofessional and disorganized. As someone who also works in medical operations, the lack of communication, staffing, and respect for patients time was unacceptable. Patients are instructed to arrive early, yet appointments are not being managed properly or honored in a timely manner.

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    Waiting room chairs PRDIII 1-9-24
    Waiting room chairs PRDIII 1-9-24
    Centrelake Imaging & Oncology
    Bathroom was dirty and smelly

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    Bathroom was dirty and smelly

    McCormack Radiographics - diagnosticimaging - Updated July 2026

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