I needed some hardware that was missing from a project I received. After narrowing down what I…read moreneeded, I tried to use the app and website to search, but nothing came up that matched, though I was certain that the store had what I needed in stock. A short drive later, I was trying to find what I needed, and came up short, but only in quantity. An employee came by and offered help, and I told them what I needed. They were right to a different bin, and counted out the exact quantity that I needed. They then gave me the price for that item and one other similar item. When I mentioned that the app and website didn't help, they told me that some of the items wouldn't come UP on the website or in the app, but that I could call anytime to have someone check the stock for me. I wrote the info on the handy plastic bag and went to check out. The employee at the checkout counter was polite, friendly, and professional. They asked for my phone number to access my rewards account. When I walked out, I had exactly what I needed, and for a very reasonable price. This is now my go-to store for all but major hardware needs. I highly recommend Ace Hardware, and especially this location. It kind of felt like I was dealing with family.

The 2 young gentlemen were very helpful but I wonder what made another young man watch me a little…read moretoo obviously and close as I examined the quick buys on my way to the register. Not sure if theft was in his mind, but definitely not bad behavior. I'll be back. Practice good behaviors every day! FYI-I have a dog and I thought the TO DO pads were cute. I was looking for my fur baby.

Been having to come here almost everyday while renovating our house and the team here has been…read moredoing a solid job in helping me find what I need. The value isn't there for some items, but I will blame that on inflation.

Selection isn't so great at this location :( What I LOVE is…read morethe FLOCK cameras y'all have installed in your lot, I feel so much safer knowing law enforcement knows where I'm at :) The level of control and surveillance really is marvel that would make a great nation like ISRAEL proud!!! Love from Tel Aviv

I could get anyone to assist me in a grill purchase, not how to do business. I didn't receive any…read moreacknowledgement nor was there anyone other than cashier on the floor.

I just bought a Stihl leafe blower from this Live Oak store. I saw on the Stihl web site there was…read morea sale going on. The Northern Web site said they offer a military discount. When I got to the store, I found the product I wanted but it wasn't marked at the sale price. I asked one of the associates about it and he told me to just show the add at checkout. He also informed me Stihl would not allow Northern to honor the military discount. I met Jason at the register and he was quickly able to verify the sale price and it was applied. Jason got me started with warranty and registration paperwork while he got the unit prepared to demo. He was very knowledgeable and thorough with the demo/ product. He made good recommendations about what kind of fuel to use as well as what not to use and why. He explained in great detail the process for warranty, repairs and parts. I am very pleased with the service I received today even though I didn't receive a military discount. I highly recommend this store.

Lowe's used to be my favorite hardware store until today. I went to get air filters for my home…read moreunit because I recalled seeing them at a reasonable price a while back. I found them at a reasonable price, plus if you bought two, you would get them at a lower cost. I happily got two and went on my merry way to the self-checkout. When I went to pay, I realised it would be more expensive than the promotion said. I was expecting to get the sales price plus the military discount, like "The Home Dept does," but instead I found out that you cannot have both, according to the machine and the young men who offer a vague excuse. I wanted to get the best possible price; I didn't want to hear excuses. Lowe's, you won't see me around anymore. I don't like this; you either do or do not provide a military discount in your stores, but you do not do things halfway.

Great experience at Lowe's thanks to Anthony. He truly went above and beyond with his customer…read moreservice. After delivering and noticing the dryer door direction wasn't very convenient, he took the time to change it so it would work much better for us. That kind of attention to detail and willingness to help really stands out. Excellent service and much appreciated!

This place is pretty cool. It's walking distance from where we live and we don't drop by often…read moreenough. I needed a timer, so off we go. An hour later (you get caught up in all the eclectic items they offer). During the hour I checked out cat toys, dog toys, cards (fabulous collection of off beat greeting cards), cat litter, yo yos, dominoes, keys (they cut keys), gardening tools, pocket knives and many other items. You can find a nice weird gift for someone here. And yes, I bought a timer for $6.99. Go there and be reminded of back-in-the-day Scrivener's.

We do not like to drive 41 miles round trip for brusque service. In order to make sure they could…read moremake a car key BEFORE wasting time and gas driving down from Fair Oaks Ranch, my husband called them twice. The first time he called, my husband spoke to a guy who said they needed to see the key first to see if they could do it. Fair enough, but they could have looked the key up first on Google or something. My husband forgot to ask how much it would cost IF they could do it, so he called back. A woman took his call and was short with him, as if she didn't want to be bothered. She snapped, "Oh no - we can't do that!" My husband told her he just talked to a man who told him to bring it down. So then she said "Oh, okay. $2 or $3." When he arrived and handed them the key, she took one look at it and "No we can't do that!" She was very abrupt. We would have shopped a bit for other things, we got the clear impression that our business wasn't wanted. For anything. They were not busy at all. I can understand that they couldn't make the key, but a little more kindness and perhaps some initiative to find out exactly what kind of key we needed would have gone a long way. Since they make keys, and are no doubt familiar with modern fob type car keys, a little engagement of the gray matter would have saved everyone a big hassle.

I went to Harbor Freight Tools on the advice of a friend and it paid off. The store is organized…read morevery well and is super clean. I was able to find the items I was looking for quickly and for a price way less than other stores. The staff were friendly and efficient as well. I definitely will be going back to Harbor Freight Tools for my house needs.

A must to see if you haven't been here yet. They stand behind the products and help you find what…read moreyou need. Get on their mailing list if you're not already on it. Specials all year long. Value is the Formost attraction.

The prices were unbeatable for the rentals, but their service is horrible. The lady working the…read morecounter never acknowledged us waiting for her to finish with her phone call, but waited to announce over intercom that customers needed assistance. The guy who greeted us was with his back turned as he walked by saying "What's up?", causing a bit of confusion and frustration. Apparently, the website was incorrect on closing times for rentals as well as there not being a contact service to check on if the equipment was in stock. The employee didn't know there was a contact system, or even a website no less. In a very defensive tone he stated "Well, aren't we full of lies today?" He kept watching the clock, as it was 20 minutes to closing when we came in. I'll be spending the extra money at the other stores from now on.

Bittersweet experience for tables/chair rental. Mr. John Sippel, who usually pleasantly and…read morepromptly takes care of the rental agreement, seemed to be more concerned with soldering a battery cable than acknowledging my needs as a customer. When I arrived, he did call for another employee to come assist me while he soldered. The employee came and courteously asked me what I needed and quickly left to get it ready to load. I waited for Mr. Sippel to begin the paperwork but he moved to another area behind his counter and continued soldering. I patiently waited, when another older employee led two customers to behind the counter where Mr. Sippel was 'working'. He stopped his soldering, gave them his full attention and began giving them advice including telling old family tales. I began to pace impatiently for about 10 minutes before another very polite employee who seemed to be coming with his lunch asked if I was helped. He stopped eating his burger, apologized for the delay and quickly handled the reservation. The employee who prepared the chairs and tables came back and asked, "you're still here waiting". I told him the situation and he was surprised and told me, "but you were waiting right here!" These guys were very helpful and knew how to take care of their customers. I will consider finding another rental location and telling friends and family to possibly do the same.