Waited over 25 minutes for a McDouble unacceptable this is the worst McDonald's I have ever been in

Placed an online order. Total was $16.19, paid online. Got to the restaurant, the drive thru board showed 16.19. Get to the first window and are told our order is "partially approved" and that we still owed over $7. After arguing with the manager and seeing the receipt from the store it is because they didn't honor ANY of the online deals. Don't order online at this store. read more

Horrible service. I and 6 other customers were left waiting in the drive thru for 20 minutes waiting for someone to take my order. They were definitely open and had been taking people before me. They just stopped working and didn't bother to acknowledge me or the other customer in the second window. Eventually we all just left after wasting 20 minutes sitting there. read more

If I could give 0 stars I would. Unfortunately I keep going to back to this to see if it's changed, but no. I've waited 12 minutes sitting in the drive waiting to order twice. Then when I came around they were nasty towards me like I did something. They are also forgetful in the orders often. I won't be coming back here again. read more

Food was as expected and hot. Bathroom was in ok condition. Shake machine wasn't working, but they gave directions to the nearest McDonald. read more

possibly the slowest mcdonalds in the world. i was in the drive thru line for 14 minutes and it did not move by a single car. edit- it happened again. lost my entire 30 minute break to waiting on mcdonalds and didnt even get my food. read more

I came to the drive thru at 10:00 which is 2 hours before close and was "greeted" with silence for about 2 minutes. When I tried to place my order with the mobile app code, I was trying to be considerate and apologized that it was somewhat large. I was told to "Fuck myself" and that I must have been taunting the lady at reception with that comment. Any point in which I tried to clarify and apologize if I offended I was met with her screaming "BYE" or "Leave now" over the speaker. By far the worst service in town. Not to mention the countless times that they have forgotten parts of my order. Needless to say not coming back. read more

Server me a disgustingly raw burger, see the photo. Very disappointed and disgusting. Should have went the extra half mile down the road to Wendy's Went through the drive thru, not only was service crazy slow, the food was ice cold. read more

McDonald's - Fast Food Near Me - Ann Arbor, Michigan

Omg are y'all doing ok at this location... i have actually been in this drive thru for 45 whole minutes now. I don't even have words. Get it together. read more

They don't wear masks, staff is always rude. They need to retrain or re-staff. 0 Stars just make the couple mile trip to the next McDonald's

No soda fountain in the lobby. Hamburger tasted dry like it was sitting in the back for hours. Staff friendly. But first and last time here

After thinking about my visit to this McDonalds, it seems to me that there's an employee training issue at hand. The visit started out fine with the polite manager taking our order which simply consisted of 3 McFlurries, which sounds like an easy order to fill. One employee started making them when I noticed another employee bringing a mop and bucket to the area behind the cash registers near the ice cream machine. I watched to see what needed mopping as a third employee came to help wring out the mop. But, I never saw anything being mopped up behind the counter. Hmm.... strange. Meanwhile the first lady was continuing to make our 3 McFlurries, when the two who were using the mop and bucket stopped doing whatever it was that they were doing with it and decided to assist in making the McFlurries. Now we had all 3 making the 3 McFlurries but the two ladies only helped for a few seconds because I think a drive thru order needed answering and the french fry machine needed tending to. McFlurry number one was made and handed to us, followed by the second one. I told the two in my party to go have a seat because mine would be done in a minute. Nope. Mine sat on the ledge of the machine while the employee that was supposed to be making them just walked away. Was there a sudden problem that needed tending to where my McFlurry was suddenly abandoned? Nope. I made eye contact with the manager when he was taking another order, he gave me a puzzled look like, 'what's going on with your McFlurry'? He turned to the machine, saw mine sitting there abandoned and stated sternly to the employee who was coming from the dining area, to 'finish this please'. It appeared all my McFlurry needed was the scoops of Reese's Peanut Butter Cup added to it and mixed. But I don't know why she left the job and wandered to the dining area. Anyways, I finally received my McFlurry and even though it wasn't mixed up well, I did enjoy the big chunks of unmixed peanut butter goodness. But then as we were enjoying our frozen treats, we overheard an employee telling the manager loud enough for the diners to hear, that the windows at the lobby entrance were dirty and needed cleaning.... nice.... Just what you want to hear when you're enjoying a refreshing treat.... not. Last but not least, I needed a wet wipe from the dispenser, but.... no wet wipes were there.... empty. So, this visit was a comedy of errors and I can only give 2 stars. read more

Even with two drive-thru, this place is very busy... it's also a heavy traffic area for local high school kids and when I stopped by, I had to wait about 20 minutes from pulling into the drive-thru to paying and picking up the food... I haven't been to this location in ages and this past experience reminded my why I don't go here often.... it's a busy place and expect to spend some time... my order was simple, so there was no mix-up, thankfully... Since it's by major businesses, expect the unexpected... stay away from lunch time, dinner time and mid afternoon snack time by the high school kids and late awaking college kids :) read more

Big fan of the sausage mcmuff. My bro likes his nugs. However, this is the slowest fast food place I have been to in my entire life. I have been to this mcdonalds multiple times, and every time their service is slow. I have never written a yelp review before, but I have gotten bored waiting in this (not large) line for 30 mins straight. I was about to submit my review when I got to the window and was told that my order had not been taken. UPDATE: What's up crew it's Jibs again, back at the ol Mickey Ds. Like a dog returning to its vomit. After waiting at the window to have my order taken for 25 mins I finally decided to leave. This McDonalds is a disgrace and some people need to be fired. My rating has been changed to 1 star. Still a big fan of the mcmuff though. read more

Might be the worst McDonald's in the country. Staff is rude and no matter what time of day or how many cars are in the drive-thru, it will take you at least 15 minutes. They are also almost always out of half the menu items. Just terrible read more

Really bad service ! Staff never there to answer or help you ! Also I wouldn't recommend going through the drive thru because it will take forever to get your order! read more

The mcdonald's here is very slow. I expected this to be fast food but here i am waiting 20-30 minutes just to get my food. The food isn't worth the wait. 1/5 do not recommend. read more

If your time is valuable to you, avoid this place. You are likely to wait at least 10 minutes, even if you're waiting on just a coffee. Every time I visit, I am amazed at the incompetency of the workers. As I type this review, I am standing at the register waiting for someone to take my order. Now that I got my coffee, of course it is the wrong size. You never have high expectations for McDonald's, but the service here is egregious. read more

I stopped at the drive-through today at 7pm, the operative word is stopped. There were 4 cars in front of me so I figured it wouldn't take long. When ten minutes had passed and the line hadn't moved at all I got anxious but was blocked in by another car in back of me. After 25 minutes had passed and the person in front of me STILL hadn't gotten their food I was 15 minutes late for where I had to be so I had to leave despite already having paid for my food. There weren't any huge orders in front of me or anything, it's just that the service is that slow read more

You can't hear the people talk at the drive through. They can't get your order right. They give you a McDouble with pickles OUTSIDE the bun. And they have even served me a burger with half the bun literally charred to blackness. Seriously? No bueno. read more

One of worst to McDonald's I have ever been too. I work nearby and dread having to go to this McDonald's. 1. Extremely slow 2. Dirty. 3. Unprofessional Once I witnessed a man spilling coffee on himself at the counter because the lid wasn't on. Not a single employee did anything. No one offered him some napkins, no one even came around the counter to clean the coffee off the floor. A few times I had to leave the drive they because it took so long, I didn't think I would have time to get my food and make it back to the office for my meeting. read more

Ugh!! They gave me the wrong drink!! And this was supposed to be the correction from my drive-thru experience a moment before when they failed to give me my drink at all (an iced coffee)! Not a big deal if this was the first time they've left off ordered items. In other instances we've missed Sweet & Sour sauce (my kids tell me nuggets do NOT taste good without this!!), fries, drinks, etc. This seems to happen a bit more often than necessary at this restaurant location. In all fairness, service overall at this location is usually good, friendly, and accurately delivered by a typically youthful staff member. This is saying a lot given how busy this location is often and the volume of business they do. The food? Well, it's... It's... Well McDonalds' quality food-- pretty much the same as all other sites. Nothing remarkable but sufficiently edible especially if you are hungry. read more

I would give 0 stars if I could. this is the most unreliable McDonalds i've ever been to. tried to go today at 2 PM on a Sunday and they just said they were closed. their hours are never consistent and no one knows what they're getting. i tried going once and they just said they didn't have chicken product. what kind of mcdonald's just runs out of chicken product? they consistently forget items and lines get to be 15 cars long. they have two drive through lanes and one is always closed so forget going in a timely fashion. read more

got a 20 piece nugget and even paid extra for extra sauces, asked for 3 ranch, 3 sweet and sour, and 3 honey mustard. we paid for the extra sauces and the lazy dumb bitch gave us 1 ranch, 1 sweet and sour, and a ducking honey packet... not even honey mustard. shit was at the bottom of the bag so didn't realize till we were back home. very annoying. you would think even morons would be able to do a drive thru job but i guess not. also the large fry we ordered was half full so there's that too. read more

HORRIBLE SERVICE. gave me a completely wrong order. I ordered chicken nuggets and a quarter pounder and they gave me a big Mac and two cheese burgers. Always double check your orders here.. UPDATE!!!! We decided to eat the food because we didn't want to go out again. Turns out one of the cheese burgers didn't even have a burger in it. Also the big Mac didn't have a burger inside it too. Tried to call them 2 times and no one answered. Never will they get my service again. If I could do negative stars I would. read more

Yuck. Bathroom floors were sticky with pee and I saw someone eating back behind the counter where they were preparing food. I decided not to keep the order that I had already paid for and just leave. read more

Don't bother ordering online, they won't get the food out to you faster.

I deliver DoorDash and every time I come in I am either ignored or spoken to with disrespect and with a condescending connotation. The manager who is there in the evening shows no regard to the customers. I can empathize when it is busy, but at least show that you care just a bit. Typically will decline orders from this location solely for this reason. read more

This McDonalds is not getting it done today: 15 minute wait in drive-through to get to pay window, when I finally got there no one was there and I had to wait another 5 minutes, the girl at the food window didnt put the cap on my drink properly and spilled it on me, she forgot to give me any utensils, and finally she put cream on my coffee (which means I cant drink it). read more

Horrible!! Horrible!! This is one of the worst McDonalds we have been to. It's not worth the drive off the highway!! All we tried to order was a mcchicken meal with a sprite. The drive through person kept getting it wrong and saying that we wanted a Diet Coke?? (Monday night around 9:30pm, not a busy time) Don't waste your time on this one! It worth driving passed to another exit. read more

bro this mcdonald's sucks ass. i come here a lot because it's the only thing open in the middle of the night and they're almost always understaffed and super busy taking forever. they gotta get some more people or maybe just let us pick up mobile orders inside read more

This location is a joke. We were there last weekend at 5pm. There were approximately 9 cars in the drive thru line. They just turned off all the lights and left us all just sitting there. There were people inside. We were there 6 months ago when visiting Michigan and that time we encountered some of the rudest employees around , In addition, they were bey slow. This location has major issues that need to be addressed. read more

I pulled up to the drive thru approximately 30 minutes ago, still haven't even paid yet. I had really high hopes to get my shamrock shake at a FAST food place. Not fast, not pleased. Shattered hopes. read more

I go to this McDonald's on occasion when in Ann Arbor for a coffee drink or sweet tea for my wife. On my most recent visit I bought a large mocca frappe and drank it outside while waiting for my wife. As I got ready to leave, I pulled up to the drive through window and ordered a large sweet tea with no ice for her to drink later. The employee informed me that they didn't serve sweet tea without ice as it is a health code violation. I don't know about you, but that's the first I've ever heard of such a thing. I know for a fact that you can go inside and buy an empty cup and put whatever you want in it. I think I smell a bunch of baloney here! Anyway, I can go 1 star as it's the lowest rating I can give and I won't be back... read more

Cheapskate Award. I have been going to McDonald's Restaurants for over forty years. this is the first time that I was charged for a cup of water!!!! When asked, the counter person said that the water was free, but the cup cost 5¢. Last time I go to this cheapskate Micky D's. My total bill was over $10.00 not counting the water. read more

Worst McDonald's I have ever visited! I don't know how they keep their franchise. The list of things wrong with this place is so long that it is hard to know where to start. The basic problem must be the owner, because they determine the managers and the managers here are among the worst you will find anywhere. It would be tough to do a worse job at managing than they do here. The place is filthy dirty everywhere. Trash on the floor, counter and tables that are covered with grime, bathrooms that had feces on the doors and walls, and even the order counter was covered with grease and grime. Completely disgusting! We waited forever, (15 minutes) to order, and then had to wait twenty minutes for the food only to find that there was a problem with food. We tried correct the problem with the person who gave us the food order, but she couldn't understand what the issue was. She seemed to lack the intellectual capacity to understand the problem so we asked for the manager, she said "I am the manager!" Holy crap! She was so stupid. She then proceeded to simply ignore us by turning her back on us and walking away. This explains everything about this place, horrible management. There were so many "workers" just standing around doing nothing. One "worker" was standing behind the register talking to his friend about some drug fest that they went to the night before while people were waiting to give their order. The manager seemed oblivious to any of the issues happening right in front of her face. Extra charge for everything that normally would be complimentary. Save yourself a big headache and go somewhere else. read more

Huge sign - "24 hours drive though open" facing you as you pull up beside he intercom but no one and responds to take your order

Yikes. Glad I'm not the only reviewer who had a slow experience at this McDonald's. Protip: If it's raining, do not go to the outer drive-thru​ lane because apparently,​ their system shuts off to communicate with you. However, there was a driver in the inner drive-thru lane who was waiting even longer than me to be serviced. I decided to go inside to order. While waiting for my food, an UberEats driver came in and complained on a sometimes 30-minute wait it takes for this McDonald's location to have his customers' food ready. read more

Placed an online order. They forgot two orders of fries and was giving attitude when we waited in the 30 minute drive through line.

Among McDonalds, this one stands alone as the worst. Slow front order people, lousy food, and they even charge for a water glass. read more

McDonald's - There's a reason this place is empty on a Sunday rush time noon. - Fast Food Near Me - Ann Arbor, Michigan