I was not able to receive me food even when I ordered 35 minutes ahead of time. I ordered breakfast at 10:10am. I arrived at 10:40 to pick up my food. I was told they don't have it ready & it is no longer breakfast time. Also that they make it when I arrive. Not when I order it. What is the point of ordering it ahead if it will not be ready? So no food for me. And a refund for 3 orders. read more

I have been in the drive thru for over 20 minutes. I ordered online and the line didn't move for the first 10 minutes. It has been inching forward for the next 10 minutes. If the service here is this bad then they need to retrain their staff completely. read more

This is coming from a previous employee I not longer work there , I quit because of how rude the management was and the food was not good and when I got it there was a hair in my food so if you plan on working there or even getting food I would not recommend this one read more

i wonder how many thousands of dollars per month they save by just "forgetting" to put items in bags so often. borderline class action lawsuit potential at this place. always check your bag read more

When I pulled up to the drive-through and was met with the calm voice of manager Linda I immediately parked and went inside. Every employee including Linda showed me the utter most love and respect, especially my boys Bob and Jim, Shout out to them!! I now attend this McDonald's quite frequently, probably once or twice a day! They've become my best friends, and I can truly count on them for anything, especially my Big Mac! In fact me and the employees will be debarking on our first ever Christmas trip to colonial Williamsburg to encounter the many historical sites ( bobs a history guy ). Any ways go to this McDonald and show these amazing people your uttermost respect. Maybe I'll see y'all there! Love peace and Jesus Amen!! - Luigi Rodrigo Perry ( LRP ) read more

This McDonalds is the worst in the area. Every time you use the drive thru, they have you park up, nothing is ever ready, "it's can you park in spot 1, spot 2". Even when you use the app in advance, same thing!!! Food is ok, it's McDonalds!!! read more

Had to try the new item, it was really good. The cheese and jalapeños were a great addition. The service here was good too, friendly employees read more

McDonald's - Cheesy Jalapeno Bacon QPC - Fast Food Near Me - Atlantic Highlands, New Jersey

My family and I come here occasionally when we are in a rush for dinner. Even when there is not one person in the drive thru or in the inside area, our food takes approximately 15 minutes. I am writing this from the "drive thru waiting spot" while waiting for the three meals we ordered. I know McDonald's is not a gourmet restaurant but they are marketed as fast food so I just wish they would deliver that. Edited to add: for some reason this time they gave me a BOGO card for a sandwich on our next visit for the wait but our order was missing one of the items we ordered. read more

Worst fast food service ever, we are definitely not coming back. We waited more than 30 minutes and the manager did not even apologize. You can't tell a car to wait a few minutes and then just forget about them. We were not the only ones who were waiting this long, and unfortunately this has already happened to us three times in less than a month. If we hadn't gone in, i'm sure they would've left us waiting while our food got colder. read more

Service is awful. I was asking for business hours Saturday night when a very rude lady called me a derogatory term for less capable people and told me to "check the app". I will never eat at this establishment, beyond unprofessional. Should be shut down asap! read more

I went there at 10:55 a.m. to get breakfast on a Saturday morning when they say they're serving breakfast until 11:00. They said they had nothing left for breakfast and they couldn't serve breakfast. 11:00 is 11:00. You're just too lazy to make something. read more

Y'all need to figure out how to insure delivery orders have sauce. Dry cold nuggets with no sauce is a waste of money. This is the 2nd time in a row read more

Aside from typically being dirty inside, this location is THE MOST INCONSIDERATE neighbor to the surrounding homes. We have had to deal with vermin. We have to pick up the trash that litters the streets (wrappers, straws, to go cups, plastic utensils, etc). We have to deal with their refrigerator truck deliveries at 11PM, midnight, etc. We have to deal with the stack being cleaned during hours when everyone is supposed to be asleep (heaven forbid if you are an early riser who has to commute on those nights). We are woken up by the 5AM garbage truck beeping and banging the dumpster down on the ground multiple times. And the worst is the damn drive-thru that they constantly reset up to stadium volume level. The owner doesn't seem to GAF no matter how many times people call to complain. You can seriously hear the drive-thru speaker 1/2 way up the next block. Oh, did I mention when the staff yucks it up in the rear so that the surrounding blocks can hear? These inconsiderate people are surrounded by homes on 3 sides and have zero consideration for anyone. I should add that the location was recently redone on the outside and LED lighting added, which is great because it turns off when there is no traffic; however, it is extremely bright as is the menu display (think Times Square). Now, we wouldn't really notice the display given that there is a fence, except one whole side of fence was removed and the trees that surrounded the property and made it blend in somewhat were butchered by whatever landscaper trimmed them to tidy them up before the fencing was replaced. So, all of the camouflage which also aborbed some sound is now removed up to 4+ feet higher than the fence, which renders it useless and quite frankly resulted in a fair amount of ugliness. Only the front of this restaurant is on a commercial road, the other 3 sides are residential, and we are the ones suffering. I will update this review if action is finally taken to correct the situation. read more

I really used to like this place but not so much right now. This McDonalds typical runs extremely short handed and I think by design. During peak hours a 20 to 30 minute wait is not unusual and can get longer. Customer service get zero stars To their credit the food is usually quite good, even if I have to wait. The store is generally very clean and safe. read more

Over the past 5 years the quality of service has gone completely away at this location. Always VERY slow service (you have to pull into a waiting spot 80%+ of the time) and the food is cold when it finally comes out. Order is frequently wrong. Today was the final straw: my husband went to pick up breakfast. He ordered a #1 with a large coke, a chicken McGriddle and a sweet tea - the sweet tea did not come up on the screen and he kept saying the order was wrong. Finally a different voice says OK and tells him to pull around. He gets there and they take payment and tell him to pull around. The person in front of him had not pulled all the way up into the waiting spots, so after some beeping he was able to get to the waiting spot. 10 min later, in the rain the girl comes out and hands the bag over. He immediately sees - no hash brown. And tells her. She mumbled and walked away. He waited about 3 min and walked it and asked. The girl snapped at him and said- "you never paid for one"... how did he order a #1 without one. It was on the order board. They did not give him a receipt or ask if he wanted one... so he left. And he got home to find out they gave us a Diet Coke- which I am allergic to. Too bad ZERO is not an option. This family owned business needs to get their house in order. read more

Here I am again! As usual I'm asked to pull over at the drive through. Sat 9/23/23 approximately 9:40 am. Wait 8 minutes.. The order is incorrect.. Not the most frustrating.. When I go inside to tell the manager that my order is incorrect... she doesn't even apologize. Ask me where the entire bag is. I tell her it's in my car that's pulled over and I'm not going out in the rain to get it. I asked her just to give me the correct order.. Tell her every time I'm at their location. This happens and she tells me there's nothing I could do. I said to her how about getting my order? She was snarky With an attitude. When she handed me my order, she didn't even apologize. I told her the rest of my food is going to be cold. All the hashbrowns were soggy undercooked! The last time this happened the other Manager was very nice. He told me it's a big problem because none of their kitchen staff speak English.. can you please tell me how people who cannot speak English can work in an English speaking Restaurant. Worst part about this was the attitude of the manager. She was incredibly belligerent you need to do better with your management team. I'm at my limit with this McDonald's I'm done! read more

McDonald's - Soggy under cooked hash browns - Fast Food Near Me - Atlantic Highlands, New Jersey

ok so covid restrictions have let up and many are now getting back to business. Our recent encounter with this McDonalds was excellent. Efficient staff, quick service, the food was hot and fresh, fries were crispy, workers were helpful and pleasant. Management is doing a great job. The line at drive through is long at some parts of the day but that's typical at drive throughs. If you mind the wait go different hours. read more

Very slow service. They take your money then tell you to pull up and wait for someone to bring out your order, which takes forever.

My friends and I were coming back from watching the most beautiful sunset, we had not eaten anything all day and were excited to indulge in some mcdonald's. we walked in and immediately felt a negative presence in the establishment, we walked up to order and used the machine because we have been to this location before and know that the service is not that great. the first thing was that sweet and sour sauce costs 15 cents?? i'm not sure what that's about because at every location i have ever been to it has been free. after we ordered no receipt was printed, and when we asked the workers why we did not get a receipt we were rudely told that it does not print receipts and that they would not give us one. the third thing was that i was supposed to be handed my order at my table but the worker stood there calling out my number not even 4 feet away from my table. to me this was a display of laziness and lack of work ethic and really rubbed me the wrong way. then we received our food without the drink cups we payed for, once we asked for them the woman sighed and rolled her eyes before getting us our cups. we went to fill up our drinks and there were no straws at the drink station which should have already been provided with the cups. we kindly asked the worker for straws and yet again the worker rolled her eyes and grunted at us. when we sat back down at our table we realized we received the wrong sauces with our meals. this on top of everything else really upset us. we were debating whether to ask the worker at the front for the correct sauces and decided to go because we payed 15 cents for them. once we asked the woman once again rolled her eyes and this time did not respond. we asked again and were met with yet another eye roll before she made another worker that looked busy get the sauces for us that were very close by. the worker that handed us our sauces apologized and was very friendly. this was the only positive interaction we had the entire time we were in there. food was honestly bitter cold and the fries tasted like they were stale. we ate our food and feel a little sick if i'm being honest. we left as soon as possible. overall just a terrible experience do not recommend attending this mcdonald's. i will never be returning. read more

This is one of those McDonald's that you always seem to be missing something from your order after you've gotten home or to work. It's a joke with all the people I work with. It happens to us all of time. I stopped going to this one. read more

How long do you have to wait out front after ordering in the drive through 10 minutes yeah about right it was 545 pm all I ordered was chicken nuggets and a McDouble and coke pull up to spot number 2 we will bring it right out. Ok so you think you are going to get hot fresh nuggets and McDouble well you're wrong cold stale McNuggets and a warm McDouble this is at peak dinner time come on no wonder why this place has a low star rating I could understand if it was a giant special order but come on it was a McDouble and some nuggets I got the coke right off but really prime time dinner and I get cold stale nuggets and a warm McDouble I don't know why I went back I haven't had a good experience here in years maybe it's me but I just don't get it it's not like it's a special order steak and tails dinner it's a McDouble and some nuggets come on get your ducks in a row read more

Drive through line was not long - however, the wait was super long. My ordering took less than a minute - not sure why each car before me took forever.......I have seen much longer lines at other locations move much faster. It wasn't even really lunchtime (11:15 am). Burgers and nuggets tasted fresh (Luke warm though). Fries were barely warm, floppy and a little greasy (one of the main reasons you go to McDonald's is for fresh hot fries......). No napkins or ketchup in the bag - thankfully I had napkins in the car as we ate in the parking lot. Inconsistency of fast food when turnover is quick due to the pandemic is getting frustrating. If you can't get things right / then close! read more

worst.experience.ever. The most rude employees I have ever come across at any restaurant. Not one thank you, spilled the coffees & didn't bother to refill so I came away with half cups dripping all over, hard stale biscuits and uncooked bacon. No explanation why the chicken biscuits were discontinued. I ended up throwing the entire meal in the garbage. Plan to post this horrible experience on Twitter, Facebook and every social media site I can log onto. I also wrote to McDonalds Corporate complaining. I will NEVER go back. read more

I showed up one minute before closing at 11 PM and the manager Kyle still took my order and treating me with courtesy and respect... That do deserves a raise or promotion. Seriously read more

Worst McDonalds... EVER. Went in with my dad, first the service was horrible. Girl got my entire order wrong. Second, the manager was yelling at everyone in the back, the service was slow. I waited at least 10 minutes for my food. And then, when I received said food, it was actually horrible. I don't know how you can mess up McDonald's, but this place definitely did. Every single fountain soda was watery and flat and needed a refill or something because it was gross. The nuggets and fries tasted weird, it was overall a horrible experience with food and service. I can guarantee I'll never be stopping at this McDonald's again. If I could give it a 0 I honestly would. read more

Worst McDonald's I've ever been to manger was very very very rude she has no one working counters she didn't take my order for 15 mins only one on line after 15 mins she asked if I minded going thru the drive thru at 3pm est with the drive thru line so full that it's on the highway with people waiting just to turn into the parking lot my ticket time was over 25 mins for 2 cheese burgers a med fry and a coke add 15 mins on to this and that equals me never going to this place again! ::Update:: still the worst place to eat the bathrooms smell like piss the soda descender is always broken and when it does work every soda tastes like old bath water the management can't run this place very well always backed up lines and drive thru read more

This was the worst meal of my life. First me and my cousin ordered 2 cheese burger meals from this place then we also ordered 4 sauces witch were 10 cents each. After that we had door dash pick it up. Then door dash drops it off a our house we open the bag and there's no sauce so we wasted 40 cents. Then I took my food to the table I opened one of the burgers and it seemed normal. After that I opened my second burger and I seemed alittle flat so I looked in it and THERE WAS NO MEAT. So now I will never ever return to this McDonald's. read more

Absolute worst establishment I have visited. The food was terrible, and no one seemed to care. I tried to be open-minded but when the owner "Tony Marinello" made a back handed comment about not coming back if I didn't like there food, I really got upset at that point. Complete lack of respect, and courtesy. I will never visit this establishment again! Thanks but no thanks, to many other options out there! read more

Only one other car in front off at the drive-thru and they STILL got the order wrong!! This store has THE WORST morning crew of any McDonald's in the area. read more

Slowest ever. Waited 10 minutes for drive thru. Then went inside and was told food would be ready soon. I left. Never going back.

Fast and friendly service. Nicest employees there making a simple meal worthwile.

This is the worst hotel I've ever stayed at. Booooooo. There are noisy children everywhere and the rooms are shared??? How am I supposed to get any sleep!? read more

Ordered $53 worth of food for me and my chubby friends. Had a 15 minute wait and they didn't even give us all of our food. Once we drove away we realized they left out nearly half the order. Bullshit. We went back and they gave us the rest of our meal and extra fries to keep us quiet about informing the authorities. At least the food tasted good, I mean minus the hair I found in our fries. Ps. My wrap is also sticking to the back of my teeth. Pps. We need a food dyfs up in this bitch. read more