I've been to this location twice, & i had 2 very different experiences.. The 1st time is the reason I almost gave this location 5 stars. I was helped by a hispanic older woman and hispanic older man. They were very nice, told me to have a great day (which i thought was great because McDonald's workers never say anything & just shut the window on you), & they handed me my food. The food was super fresh & the fries were HOT & tasted like they were just made. Perfect. Very great service. Sadly my 2nd visit is the reason why I dropped it to 2 stars. I would have gave this location NO stars if I could. But, the employees that helped me my 1st rime were great. This 2nd time was on May 6th, 2020.. I went thru the drive thru & was attended by an African American young male. As I tried to say my order he kept cutting me off multiple times and I could feel how bothered he was to help me.. he would not let me finish a sentence at all. He was extremely rude.. I ordered a shake and he said "uh for reals? what else?" I couldn't believe what he said. Not only was the service the worst I have ever had, but the food was horrible. The fries I received tasted as if they had been soaked in oil and were extremely soggy. I had to throw them away.. and from the many times he kept cutting me off I'm not surprised that he got our order wrong too. I ordered McDoubles & received McChickens instead.. Shame on that young man. With an attitude like that please do everyone a favor and don't get a customer service job if you don't want to serve customers.. read more

This McDonald's on union is the worst ever cold food, horrible fries, I will make a compliant to the corporate office, I will never eat there again. I'd rather eat my arm than this shit. read more

Burger had stale meat.$5 meal cost $6.spicy chicken sandwich was weak. This place is for emergency use only. read more

Disgusting!! Homeless People out showing their boobs in front of the McDonalds. Our order was wrong, only giving us 1 burger when we ordered two. Then we told them that the order was wrong, so then they gave us the other burger and threw the other one away! We told them that we had two not one, and we watched them straight up dig the other burger out of the trash!! This is literally disgusting. Taco bell would be better than this!!!! read more

Are you kidding me?? Where's Ronald, because they're clowning me right now! I risked my life at 11PM, because nothing else is open around here and the area is 100% yikes, for some fries and this is what I got. I'm mad but where is complaining gonna get me? The people at the window seem to be in misery, and whoever boxes the fries can't be bothered. I spent $15 on two large fries and two regular cheeseburgers. Why didn't they just rob me? read more

McDonald's - Are you serious right now? - Fast Food Near Me - Bakersfield, California

terrible the workers are so slow. Why did it take them 30 minutes to give us cups??? and the caution sign wasn't even where the liquid on the ground was causing me to almost slip. Never coming here again. read more

This McDonald's ALWAYS seems to get orders wrong. No matter what time of day, the workers seem to ALWAYS make mistakes. I'm so sure, fast food is gonna be making more than minimum wage and they can't even get simple orders right. I highly recommend not getting food from this location anymore. If I could put zero stars I would read more

I went in for an interview with 2 other people and they walked out on their interview cause it was so much unnecessary drama over a guy trying to get a cup of water. They were rude and disrespectful. Corporate was even there and they didnt do anything about how things were being done. Corporate was being just as rude as them. Im so glad i didnt accept the job to this place i would never want to work in this type of environment THE WHOLE CREW NEEDS TO BE FIRED!! The manager didnt care how things were being handled but instead making it 10x worse. Corporate do better and make your workers do even better. read more

I pulled into McDonald's on White Lane at 10:30 PM this evening I ordered a few combo meals and then had a young guy by the name Alex handing us our food. Our order was incorrect, so I mentioned we were missing one combo meal at this point he was very rude and very disrespectful. So I asked for the manager and her name was Genesis.who pick up the slack from Alex who should not be in the drive through with that negative attitude. Great job Genesis ! read more

This review is only for this specific visit. Customer service was great. Usually, there's bad service (bc workers r tired of being disrespected) but today no! She was very nice and very beautiful. The food was amazing, I haven't had my mcdonald's taste this good since I was 12. The fries were fresh and tasty and the burger was . 10/10 for this specific visit ! read more

If I could give this place 0 stars.. I would. This place has bad management, bad organization and are in need of serious help. I would just fire almost everyone and get a whole new team in there, because I don't think these people have a chance. I worked down the street from there and every..single... time.. I always saw a conflict. They don't learn. They just fail. Fail, fail, fail. read more

Don't go to this McDonald's their was a rude girl on the speaker phone if your gonna work be in a good mood it's nobody's fault that your life is going to hell 0 stars read more

SO DISGUSTED . This is poor service ! I called the store number and nobody answered . Definitely staying away from this location from now on!! read more

McDonald's - a box of fried food - Fast Food Near Me - Bakersfield, California

The worse food I've ever had. Be careful ordering from this location. I bit into a chicken sandwich and the chicken was hard like rubber and would not come apart. Not edible. If you want a chicken sandwich, go to KFC or Popeyes instead. read more

McDonald's - Crispy Chicken Sandwich - Fast Food Near Me - Bakersfield, California

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My drink was terrible like their machine was out. So I called and was told it's basically not there problem.

If you were hooping for some kind of magical McD's that had a special menu that set it aside from every other McD's in the country, then you will be mistaken. This is just like every other McD's out there. The facility itself was clean, the staff was about where you would expect them to be and the quality of food was the same as every other McDs. Without a doubt it is a very solid 3 star joint. read more

this food place is the worst i've been too they are VERY disrespectful & slow they never give me the correct order and complain when i come back to ask for my missing items & the drink are always flat and ALWAYS forgetting what you have ordered read more

if i could give 0 stars i would . i just got back home from there when my cheeseburger with ONLY cheese add lettuce & extra pickles was not there . i went back & i showed the recipe of it & they were being petty by ONLY putting onion when i did not want that . now if i seen that before i had left it would've been bad . & im always going there people know me already but these employees were just so disrespectful . i am ALLERGIC now imagine if i bit into it without seeing what was inside . read more

Rude people and sloppy, raw food. The manager was rude and rolling her eyes. She didn't apologize about the food only made another lady replace the order. And she told me I couldn't have a refund. I didn't even eat the food they replaced because I was so grossed out and very upset that she was rude. $33 down the drain. DO NOT EAT HERE read more

McDonald's - a hand holding a half eaten sandwich - Fast Food Near Me - Bakersfield, California

Bad cooking, order two quarter pounders that look like regular double cheese with burgers both orders came back pink along with some of the fries being green never again will I order from here read more

McDonald's - I order two quarter pounders with cheese and both came back pink never again will I order from this place - Fast Food Near Me - Bakersfield, California

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Wow! Absolutely rude. This hispanic lady at the window in the drive thru was rude, bad customer service, always cutting me off whenever I try to say or ask for something. We asked for wip cream on the smoothie , we have no problem paying for extra but she when she was explaining about there going to be extra charge she just closed thee window and looked at us like.. I have no time for you guys and closed the window didn't even give us a chance to say Yes were fine with the extra charge of $1.00 for wip cream. The point is this lady is sooo rude and has no business working here at McDonald's if your going to represent Mcdonald as a manager. Very rude! read more

bad service!!! they are rude and cant cook my food is digusting and the soda doesnt taste like soda it taste awful!! they dont have what i ask for and messed up my order!!! sloppyyy there is always homeless in there asking for money!! read more

Forget about using the MOBIL APP for CURBSIDE Service at this location. I used the CURBSIDE APP when I have things in the truck bed I don't want stolen and/or since it's a diesel I avoid the drive thru so I'm not turning the truck on and off to order. After waiting 20 minutes I went inside to check on the order because I got an notification that the order was completed. I showed the girl at the register my order on my phone. They said they didn't get it. So after going around and around with her any longer I asked her to reverse the charges. She told me that I would have to contact my Bank and file a dispute. Called Corporate and they said I'd have to contact the Bank and file a dispute also. So all and all it's not worth the headache dealing with them using their APP! read more

This McDonald is a terrible place to eat. You have to wade through the hoboes and filth to get into the place. Went to the restroom and there was a syringe on the floor by the toilet. I ordered a breakfast sandwich today and a large drink. They don't let you make your own drink any more. A by product of the homeless?? Anyhow they were too slow, when I mentioned this to some DGAF girl at the counter, she gave me a dirty look and walked away without replying. This ghetto McDonald sucks badly, read more

That's weird . . . though Yelp has designated this restaurant as CLOSED, I was there yesterday. They were very helpful in filling an order for 17 meals. Normally they would package several burgers and fries in one bag, but I asked that each meal be packaged separately so that they could be dispersed easily to the gaggle of teenagers that I was chaperoning at a business competition. Luckily, I was there at 11:00 am, before their lunch rush. Very helpful in processing the large order. Thanks McDonalds:) read more

Order all wrong. Even though the receipt is the correct way. This is literally the second time that this happens this week.

I come at 1120pm i ordered a big mac and fries the cashier didn't hear me! I tried to signal them didnt see me so I asked can i order a fries she said rudely no KS #15 said she couldn't because people were behind us well we waited 12 minutes for just a big mac! She needs to learn customer service! Was Hispanic girl heavy set regular employee fyi never coming back read more

This location ain't shit! They always rude as fuck! Act like they don't wanna do their jobs, always homeless people inside and outside pan handling, it stinks inside the restaurant just for them sitting in and out and all around the restaurant, I don't see how people was even inside the restaurant letting their kids eat! their general manager lilianna or however it's spelled (don't really care) always seem to have an attitude, never wants to answer questions, I went up there for an interview last month (July 2019) she was standing right at the corner when came in for my interview and I can just feel a funny feeling that she didn't even want to interview me. I was right! Because she sends a team leader over to interview me & the team leader didn't even know how to interview me just to end up telling me that the Lilliana lady is going on vacation for 3 weeks and to call back then. I've literally been calling this store all this month which is August now, several calls a day up to the restaurant with no response, I got an answer one time and when I told whoever the girl was the reason I was calling she literally hangs the phone up on my face and when I called right the phone went straight to busy signal and was like that for hours.....MC DONALDS SHOULD BE A FUCKING SHAMED OF THEMSELVES WITH THIS TYPE OF SHIT! Over a billion served and now I see why!?!...cuz they don't give a fuck as long as people keeps walking in their buying all that obesity! IS THERE ANYONE ON HERE WHATSOEVER IN KNOWING HOW TO CONTACT THEIR CORPORATE OR DEPARTMENT OF HEALTH BECAUSE THIS BRANCH DOESNT DESERVE TO MAKE MANY AND THEIR GENERAL MANAGER AND EMPLOYEES DONT DESERVE THEIR JOBS! BOYCOT MC DONALDS @19th&unionAve read more

They are absolutely rude. They always seem like they hate their jobs. No one made you fill out that job application so they all need to improve on their customer service. They are always getting order wrong even the simplest things. I've worked in fast food for 7 years and the employees at this location are absolutely horrific. read more

Is it really that complicated to add extra pickles when asked for instead of no pickles at all. Why demand 15$an hour when the simplest task is difficult.!? Worst part is calling to leave some constructive criticism and hear the managers argue back and forth on not wanting to take the call!! What a place!! read more

Every time I come here it seems like the employees hate their lives. They always have the worst Customer service. The food is a hit & miss and yes I know (then why come back). I only do because it's the closest to my home , But after today it definitely is my last time. I came here at around 11:30pm Friday night 12-4-2020. To start off, I felt rushed while ordering and they literally said they had nothing. Wanted spicy chicken nuggets & they didn't have any, wanted cookies & same thing "they didn't have any". The spicy chicken I believe maybe was temporary but the cookies I know damn well they had. But anyway so I said ok that's fine can I take a cinnamon roll instead. And the lady seemed bothered that I had added that to the order. So I go up to the window and some Mexican lady not sure if she was older or younger tbh, but she was so rude. She took the card just handed it back and I said Thankyou and she just closed the door. They had me park for my order which wasn't that big but alright I did so anyway. When I got home the chicken on the mcchickens were as flat as a tortilla , fries were cold. & to my belief considering the commercials show that the glaze on the cinnamon roll is supposed to be melted it was full on white and still cold like they didn't even bother to heat it up. All this especially after waiting? Like ladies remember YOU signed up for this job. At least try to make something good out of it. If not look on indeed trust me there's plenty of jobs hiring. And for the managers, learn how to train your employees. ALL THIS and we were literally the only ones in line !! & they still had an hour and a half before closing time . Update: I decided to heat up the cinnamon roll myself ! After doing so for about 2-3 minutes in the oven the glaze finally melted but when I took a bite the shit was hard ! Like it was old bread !!!! I feel super disgusted and disappointed, doesn't even deserve one star! read more

I ordered lunch at 12:24pm and at 12:42pm still hadn't my cheeseburger meal asked for money back since I needed to get back to work. Other co-workers received their meals but where wrong. Manager very rude!! read more

Had their breakfast bowl, no complaints here.it was hot and fresh. Service was quick in the drive thru.

These people are rude and unprofessional... They argue with the customers give out cold food and double dip there fries i order a side salad with grill chicken the salad was rotten and the chicken raw they said my order would be ready in 3min we got our order like 15 min later actually 16min later now my stomach hurts cuz i took a bite of the chicken before i knew the inside was raw top it off im just pissed should have followed my first mind and went to jacks but i have all there food in the bag to return it in the morning because the rude unprofessional night shift dont never answer the phone dont believe me call read more

STAY AWAY FOR YOUR OWN GOOD!!! I know no one actually comes to Yelp to rate a fast food place, but I'm hoping I save someone the hassle and time. Service is so bad. Staff is so rude. Waited in drive through for over 20 min!!! Made me late for work, on 2 different occasions! And didn't say anything about it. Never going again! read more

Absolutely disgusted. Okay so I never leave reviews but this was definitely a must. First off, we had a big order and so when leaving, I checked the bag to make sure all of our food was there, & of course (from past visits) we were missing 2 apple pies. The cashier did not give us a receipt but didn't think it would be an issue to go back to the drive through (mind you it has only been 2 minutes since leaving the window) so we go back & let them know and they hassle us because we didn't have a receipt. Like it was our fault your employee didn't give us one? And we JUST LEFT. 5 minutes ago. Food still in the car and all. Whatever so we get home & I open a box of nuggets and there is a brown smashed bug fried in my nugget. I pulled it out and it looked like a pincher bug. I wish I would've taken a picture before my dog decided to snatch it out of my hand ‍. Over all. I'm disgusted. They are so rude and apparently if that wasn't enough for you, add unsanitary to the list. Wish I could give 0 stars. read more

Really wish I could give zero stars. The newly promoted manager, white guy, blonde hair and glasses is extremely rude. He brought us our cold food after totaling my car. My girlfriend asked for a bag so we could get some ice to ice our necks since we got some whiplash and proceeded to tell us he wasn't allowed to give us a bag of ice and proceeded to laugh about us being in a car crash with his coworkers. Are you serious? So we grabbed an unused trash bag to get some ice and he told us we weren't allowed to do that. I high recommend NOT coming to this McDonald's. besides the customer service the food was cold, the lettuce in our burgers looked like its been sitting out for days, wilted and soggy. Don't come here. read more

Most disgusting bathroom EVER. It was so bad we opened the bathroom door and couldn't bring ourselves to go all the way in. The smell was overpowering and I have a weak stomach. We walked out and went to the Taco Bell up the street. I paid more for my soda there but it was worth it to have clean facilities. read more

this mcdonalds on union ave in bakersfield is by far the worst / bathroom's were dirty! they screwed up my order i was in the drive throw had to pull over and wait for over 10 minute's for my bbq honey chipotle sauce that,and ranch paid 22€ then they didn't even gave the one i wanted after sitting in my truck running like i said for over 10 minutes and my two lg choc chip frappe were melting food got cold "and" didn't get my granddaughter her toy "furrby" i didnt know that until i got home and the phone number (661)323-1115 on the recite fir that store "3657" keeps asking me for some kind of code number' i'm like wtf!!!! boy am i pisst off like hell right now as i text this shit! so i cant even call them to talk to a manager even, so whats up with that! aghhhhhhhhhhhhhhhhhhhhh!!! (( a very upset grandmma!!! read more

I frequently come to this location as it is close to my work. The staff is always friendly and gets my order right every time. They are also kind enough to indulge me and search for a particular Happy Meal toy upon request. Recently I have noticed that there are less hobos inside the restaurant. There are still some outside, but at least they leave you alone inside. read more