Food was hot , ambiance was awesome loved the decorations and home feel , coke machine was clean , one thing stood out the most the kindness of Caterina b. She is sweet and brought out our food to our table and said good morning , felt like a date ! read more

Can't even get them to get your order right, even after restating and verifying the order with them. Then you can't call them cuz theyll either not pickup the phone, or pick up and hang up on you. Good luck asking for ketchup too, these idiots act like each packet comes out of their paycheck. read more

This member of Staff, on both of my visits, waited for me to sit down and began attacking my table with her broom (pretending to clean), yelling at me in in her native language (I could not understand), and watched me eat my meal and even use the bathroom and exit the restaurant. Sometimes shes in uniform sometimes not. when calling for management, the manager is either not there or suprise- they're in the middle of a management change. Food - good Service - terrible read more

McDonald's - Restaurant Cleaning Staff - Burgers Near Me - Bloomingdale, Illinois

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Everything was made fresh to order. The Cashier was Extremely professional and the gentleman passing me my food kept me informed down to me receiving the bag! I LOVE the one on Army Trail but Stratford Square knocked you down a notche read more

If there were a way to give zero stars, that's exactly what this McDonald's would receive. What should have been a quick, inexpensive stop for food turned into one of the most frustrating and disappointing fast-food experiences I've ever had. McDonald's markets itself on speed, consistency, and customer service, but this location failed spectacularly in every possible category. From the moment we walked in, the atmosphere felt unwelcoming. The dining area looked neglected, with tables not properly cleaned and trash bins overflowing. While I understand that fast-food restaurants can get busy, there was no sense of urgency or care from the staff. Several employees were standing around talking while customers waited at the counter, unsure if anyone was even going to acknowledge them. A simple greeting or eye contact would have gone a long way, but instead we were met with indifference. When we finally placed our order, things only got worse. The employee taking our order seemed annoyed that we were there at all. They spoke in a rude, dismissive tone, cutting us off while we were still ordering and rushing us through without confirming details. This immediately raised concerns, and unfortunately, those concerns turned out to be completely justified. The first order we received was wrong. Items were missing, substitutions we never asked for were included, and some food was prepared incorrectly. Mistakes happen, especially in fast-food environments, so we politely went back to the counter to explain the issue. Instead of apologizing or attempting to fix the problem professionally, the employee acted as though we were inconveniencing them. There was no acknowledgment of the mistake--just attitude. After waiting again, we received a second order... which was also wrong. At this point, frustration was setting in. Orders were clearly not being checked before being handed out, and accuracy seemed to be the last priority. When we pointed out the errors once more, the response from the staff was even more rude than before. Eye-rolling, sighs, and sarcastic remarks made it very clear that customer service was not something this location cared about. A third attempt was made to correct the order, and unbelievably, it was still incorrect. Receiving the wrong order once is understandable. Twice is unacceptable. Three times shows a complete lack of training, communication, and management oversight. It felt like no one was listening, and no one cared enough to make it right. The food itself, once we finally tried to piece together what we were given, was disappointing as well. Fries were cold and soggy, burgers were sloppily put together, and items that were supposed to be fresh clearly were not. Considering how long we waited and how many times the order was redone, there is no excuse for the food to be in such poor condition. What made the experience truly terrible, however, was the attitude of the employees. Mistakes can be forgiven; rudeness cannot. At no point did anyone apologize sincerely, take responsibility, or attempt to calm the situation. Instead, we were made to feel like the problem for expecting to receive the correct food we paid for. That is completely unacceptable in any business, especially one as large and established as McDonald's. By the time we left, we were exhausted, annoyed, and regretful that we had chosen this location at all. A visit that should have taken ten minutes turned into a long, stressful ordeal that left us hungry and frustrated. This experience reflects poorly not only on the staff but also on management, who clearly are not enforcing basic standards of service, accuracy, or respect. I would strongly not recommend this McDonald's to anyone. If you value your time, your money, and being treated with basic courtesy, you are better off going somewhere else. McDonald's is supposed to be fast, reliable, and convenient--this location is none of those things. Zero stars read more

McDonald's - Double quarter pounder (**MY "FOOD"**) - Burgers Near Me - Bloomingdale, Illinois

This is ass they gave me 24 fries instead of 25, I'm pissed off. And the service was mad that I was there. And the inside looks like vomit. fix it, pls. 0-10000000 The worst experience. read more

McDonald's - Burgers Near Me - Bloomingdale, Illinois

Every every time I come to this McDonald's, I ask myself why did I come here. Today in the drive-through the older lady took my order. She spoke very very softly so you didn't know if you were done and if you should proceed to the next window. But I proceeded to the next window after noting that the total of my order was $9.13. I handed the woman a $10 bill and got $.85 back. No receipt. And she stared me down. I think challenging me to ask for the two extra pennies. But at this point it's 7:30 in the morning and I really don't care about two pennies, but I care about the fact that she was not very friendly or engaging and almost dared me to ask for those two cents in my receipt. McDonald's I ask you in your training, don't you give the customer an opportunity to get a paper copy of the receipt?. I hope the two pennies helps your business. And I will think twice when coming to your restaurant in the future. read more

New owners in the last 3 years with some remodels and better customer service. Nice and clean :) read more

McDonald's - Big Mac no middle bun - Burgers Near Me - Bloomingdale, Illinois

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This place is awful . If you want a large fry or drink they will not fill it up so don't bother paying that much . The frys would be old and cold if you don't ask for it to be fresh & when you ask for it to be fresh they will throw it back in the grease instead of making new food . 0-10 never again read more

I left a bad review previously and thought I would give this MCDonalds location another try. I ordered an Egg Sausage McMuffin with cheese plus a hash brown at around 9 am. This location is only 4 minutes away from my house. I get home and the McMuffin sandwich has no egg!! Just sausage and cheese. Bun was not very hot. Hash brown was cold. Not sure why I have bad luck at this location and it's so close to my home. Food and service is so bad. Can't figure out why I can't get a good meal there. Anyways not going back anymore. I'll drive a little further to get better food. read more

Only McDonald's in the area that has 24/7 breakfast, management is very nice, some of the staff could be more professional but it's not usually a re-accruing problem. Food is good but depends on the time of day you order or maybe who is cooking it, sometimes it looks and tastes like it coulda used some love before being put in the bag. FOOD: 4/5 SERVICE: 4/5 MENU: 5/5 read more

The worst experience. This McDonald's at Stratford is very low quality service and has very poor costumer Service, somebody needs to do something about it. I don't recommend coming here unless your someone that wants to wait forever to get a burger. read more

Tried to buy just the toy of the Happy Meal bc my niece is a big Mario fan. The employee (manager?) smirked and said 'that'll be $5!'. I said "Huh? I did this at another McDonald's and it was 90 cents?", and he responded "Not at this store! $5! You sure you don't want the actual Happy Meal instead?" which is like $4 and change. I just walked out. Either he's trying to scam me or they just price gouge here. Weird and rude experience read more

Best McDonald's. Fresh food always staff is very nice and respectful. Drive thru moves fast too

If you don't have 20 minutes to wait for your food or drink in the morning don't go!! There can be no one in line and you still wait. The staff moves at a snails pace. I went in recently to what I thought would be faster service to grab my drink and I waited just as long. read more

Rude workers yelled at us for no reason . Forgot my ice cream cone too. Wouldn't recommend

visited this restaurant could not understand person, ordered a few items including filet a fish sandwich, not talking about price which is not acceptable & shrink flation asked for extra tarter sauce charged me $1.00,fries were not very hot & very small c'mon people won't purchase your product!!!! read more

They are not interested in taking an order from the counter. The kiosks are not user friendly. Going to Wendy's instead.

I went thru the drive thru and wasn't greeted. I got a "what's your order?" When i asked the manager working the window why I wasn't asked to use my app, she said it wasn't required. It was up to the employee. I asked didn't she reinforce it? No. So I had to tell them twice I had a code from the app, was told if I was going to use it next time order online and not use a code at the drive thru if I don't like how she runs it. Thank God I speak Spanish because she repeated herself over and over and was surprised I understood when she told her employee to ignore me and just keep doing things how she told her. Horrible HORRIBLE management. And the manager looked like she just rolled out of bed. Her hair was in terrible disarray. If she doesn't care about her appearance why should her employees? Every other McDonald's I've been to gives a free cookie if they don't ask about the app. I asked the manager if they did that she said no because they don't ask about the app unless the customer brings it up. I then asked for the number to the GM, she said I can call the restaurant number on the receipt later, she doesn't give that out. I asked for corporate number. Similar response. She told me to Google it. Never again with this place read more

The drive thru window chick put my straw on top of my frappe mocha and the whip cream and fudge ended up on my sleeve....then come to find out this woman forgot my damn cheeseburger.....I am not a happy camper or very hungry anymore.. Im pissed about my coat.... read more

McDonald's - Value meal menu board in the drive thru - Burgers Near Me - Bloomingdale, Illinois

Restaurant Review Wow McDonald fail! I should have read the yelp reviews before coming to this McD because yelp reviewers are spot on. I typically don't care when I go to fast food, but if I saw all these negative reviews I would have avoided at all cost. I ordered a breakfast meal with an additional order for a white chocolate mocha for my brother who was standing next to me. They ended up upsizing my drink and not giving me my original coffee. I was flabergasted at how I stressed "and" when I was ordering but somehow that did not register. FAIL. Pro- none Con- clearly incompetent staff based on all these reviews. I am not going to this location again period. Hidden deal- You can't go wrong with the value menu although the price has now gone up. Check out the large sign to select from the revamped menu. McChicken is still 1 dollar. read more

Ever since they remodeled, Beginning with the ridiculous hairpin turn to get into the drive-through, their food has gone downhill. I've never gotten warm fries And despite a literal three minute drive home the burgers are always cold And sloppily put together. Only redeeming grace was they gave free breakfast for Mother's Day read more

Pulled up to the window, asked for 2 orders.. All the man said was "No". Confused as if he was serious or not... He was. Said it was gonna take "20 minutes". Then denied the service.... And called the cops on us. Awful service. read more

Although all the employees are really nice ! & the food is warm . I don't see enough restrictions for Covid I don't see employees wearing gloves I don't see them just protecting themselves in general. COVID Is real & for the manager etc to be exposing crew members like that it's terrible & they're mostly young adults. The manager needs to think about these KIDS & others. Be sanitized. read more

This mcdonalds is dumb. The line is always long no matter what time of day, but frustratingly to the point where it's literally blocking traffic on the road because there are so many people in line. They put their drive thru intercom like right where you turn into the place so the traffic backs out into the street and causes huge congestion because i dont know why guys, it's not worth it, go to one of the other fifty fast food places near stratford. read more

It's a McDonalds and it's always busy. The drive thru can back up significantly and sometimes it's quicker to just walk in. The orders are right 60-70% of the time. If you check, they will make it right. read more

This McDonald's location is the best around! Every visit I am impressed! Food always hot, served promptly, and priced competitively. Employees are so very well mannered! They are well dressed, clean-cut, and ready to follow through in their duties. Very nice to see in a workforce. Managers are always on-site, ready to support their team and quick to respond to the needs of their customers. It shows! Clean, Safe, and a great place to eat by yourself, with family, friends or business. I travel further from my home to visit this location because they care. Thank you for continuing to offer a premium restaurant in the fast-food channel! read more

This McDonald's sucks!!! Don't recommend! Asked for everything fresh and it wasn't. And last time I asked for only mayo and ketchup on my cheeseburger but it had everything they on it. Always went here after shopping at Stratford mall and I was always satisfied but recently they've been disappointing me. read more

While the newly rennovated building is quite nice, my order was accurate, and my food was good, the cashier took my money and neglected to give me the correct change. I gave him a $10.00 bill and he quickly took it and gave me back change that was $5.00 short. I explained to him that I gave him a $10.00 and not a $5.00. Since he put my money in the cash register already it was his word against mine and I had no way to prove otherwise. Because he looked "manager-ish" (clearly much older that the others), I didn't bother complaining to management as he was probably the manager. It's only $5.00 but it made me leave with a negative feeling about the whole place. read more

People here are friendly and super nice to my kids. Love coming here. This is the only McDonald I come to.

They got my order right compared to most McDonald's I go to. My simple order that can be screwed up is the 2 cheeseburger meal with only ketchup on both cheeseburgers and i'll either get a regular drink or a frappe with it. The part that can always be messed up on is the cheeseburgers. read more

Just went here the other day and complete 180 change. Had staff and management clearing tables, washrooms were clean and my order was right. read more

I have eaten here at least a half dozen times and can say that every time they have messed up my order in the drive-thru. The line is always long, and longer when you have to go through it a second time to fix what they gave you. read more

As far as McDonalds goes, this is one of rhe better ones. We all know what to expect at McDonald's, it is not the best burger but they sell the most for a reason. They are consistant and this location has fast friendly service and they get your orders right most of the time and if they get it wrong, they will fix it. read more

This mcdonalds is always busy, especially the poorly designed drive thru. Even with two ordering boards, the line spills into the adjacent parking lot and blocks traffic. I don't even try to go here between 11:30am and 1pm. I often try to go here and end up at taco bell next door because of the business. No problems with the staff here though. read more

Thank night manager knows how to treat a repeat customer the right way. Always keeping it real no complaints ever late night!

The hamburgers were cold that the cheese was not melted and the buns were dry. We had the Big Mac and Quater Pounder Deluxe. Also the deluxe no longer comes in a meal at this McD's. read more

Absolute BEST McDonald's I have ever experienced. I ate at this location hundreds of times and every time the service was perfect. I almost cried over this McDonald's when I moved away. read more

Was going to order some food after using the restroom first; however, to be quite blunt about it, there was a large quantity of loose feces all over the toilet seat in the handicapped stall. The other (2) stalls had TP all over the place and the commodes were not even flushed! Listen up, McDonald's.....your employees and guest can pick up germs if sanitary conditions are not maintained. Your employees use this restroom and "should be" washing their hands as well but with unsanitary conditions in the stalls, this leaves a lot to question. You need to spot check your restrooms in a timely manner and clean them up when appropriate as well as wash your hands after doing the dirty deed. This was brought to the attention of your head Manager on duty (Frantessa sp?) thru the Drive-Up window on 1-22-2017 about 7:00pm. read more

I don't personally eat McDonald's, but 1-2 times a week I grab lunch for a couple coworkers. Kimberly is always in the drive thru and I see her every week and she is just the best! She's always smiling and going above and beyond! I talk to her every time and she always brightens my day :) read more