The restaurant refused to honor my Uber Eats order, causing me to waste my entire lunch break driving 15 minutes each way for nothing. After arriving, I discovered they would not fulfill the order. The people who worked there were of no help and provided every limited information as to why they could not honor my order despite me showing them my receipt. To make matters worse, it took the restaurant more than 30 minutes to answer Uber Eats' call to confirm they were refusing the order. As a result, I had to spend even more of my limited lunch break on the phone with Uber Eats just to get confirmation and obtain a refund for food I never received. This was an extremely frustrating experience and a significant waste of my time. read more

I've always understood that Five Guys is on the expensive side, and at around $20 for a burger, fries, and a drink, I expect to pay more for a quality experience. Unfortunately, my visit on Sunday evening (around 6:30-7:00 PM) was disappointing. The restaurant wasn't busy. There were only three occupied tables when I arrived, and only two more orders came in while I was there. Despite that, there were seven employees working, yet no one cleaned the dining room during my visit. The tables were dirty, the floors were greasy, and I had to sit at an unclean table to eat. The food was what I'd expect from Five Guys, but the condition of the dining room really took away from the experience. I only stop in occasionally because of the price, usually when I'm craving a Five Guys burger. After this visit, I'm not sure I'll be back. There are simply too many other burger options along the Army Trail Road corridor that offer a cleaner and more inviting dining experience for the same price or less. read more

I came with my family to eat and I was amazed of how much SALT they use on there fries, and there burger meat was saggy, we ask to replace the fries with something else they said no! Ok no problem one less customer! Thank you but no thank you! read more

Five Guys - Five guys restaurant - Burgers Near Me - Bloomingdale, Illinois

Over priced, the heavy guy with stupid doesn't mind giving away food to local friends yet he's overly concerned with bagging up peanuts. Dirty fukn place too. I'll take my business elsewhere. read more

Today, 02/17, was supposed to be Promo Day for BOGO with a discount code but this place didn't want to honor it anymore, says it's done. Are they on a different date now? read more

In my opinion , you can never go wrong with 5 guys burgers . The service is quick and the staff is friendly . Yes the prices have increased but still worth it! Usually go for the bacon burger! read more

Five Guys - Burgers Near Me - Bloomingdale, Illinois

I placed order for pick up, we got there at the order was 20 minutes past the pick up time. i wrote a complaint and nobody contacted me back. $30 for 2 burgers is a joke in itself. read more

So they never give ketchup with their GH order. I learned from a different delivery driver that the restaurants don't see that request. I called and asked to please include ketchup. I did get my ketchup, it was covered in sticky syrup at the bottom of the bag. Also where the napkins were placed, the GH drivers do not pack the food - so I know this is the stores issue I call to speak to a manager, not a shift- as a shift is not in charge of any process or procedure. I did get a shift instead and her name was Erica. My favorite part about my conversation with Erica (both of us were polite) - is that she told me she wasn't allowed to tell me the name of her manager. That is sketch AF. In a time where we spend TOO much money on everything, the fact that I am NOT ALLOWED to tell a higher up how it could have been a better experience is insane! I can see they're ranking up the reviews at a solid 3.3, so clearly they don't need any constructive criticism. They're pleasing ALL the people- now I won't attend a Five Guys... EVER, and my opinion on food goes a long way where I work, so that's another 40 people who won't. read more

Tremendously over-priced - $38 for 2 cheeseburgers and 2 "Regular" Fries ($11.69 for burgers, $7.49 for fries); plus, after getting food home, their past practice of marking the number on the burger wrapper was gone - had to unwrap the sandwich, pick thru its contents to identify which sandwich belonged to whom and then try to eat the resulting "slop". read more

We had their burgers, hot dogs and fries, they were all good food. Service was fast for it being the holiday but the reason i didn't give it 5 star was the cost which for burgers and hotdogs was too high. The restaurant inside was nice and clean. read more

Had bad experience earlier this year and decided to give them another chance. Now serving undercooked burgers... yuck.

This place has great burgers but the price is way too high. But you want great juicey burgers. This is the place

they get it right every single time! I love this place because they never disappoint I'm obsessed with their burgers

First time having 5 guys! Delicious! Staff at this location were very pleasant.place was very clean. Staff wore gloves.

DELICIOUS! It was my birthday and what better way to celebrate during COVID times than with a cheeseburger and fries? I ordered online and got free delivery. We ordered a burger bowl, burger, and two regular fries. For having been through a 15 minute car ride, everything was so good! I can't wait to try it in person once things are 'normal'. Yum. read more

I agree with most of the reviews of this place that it is kind of a souped up Wendy's. It you can overlook that analogy this place is worth checking out. They have a very short menu which is fine by me and if you do it well kudos. There are some positives and some negatives of this place that are obvious. The cost is a bit pricey but the food you get is well made and will stuff you. I got the regular burger with the works and the regular fries. I think the little burger and the regular fries would have filled me up but if your going to splurge why not go over the top. The burgers are all fresh and are cooked well done. I don't have an issue with that because the idea of eating raw AKA rare ground beef just doesn't appeal to me. The works comes with the usual fixings plus carmelised onions and mushrooms which add some nice flavor. Besides nacho cheese I'm a sucker for some good house cut fries that are cooked to perfection. All in all a good burger and some great fries but you can find a nice griddled burger at alot of diners for cheaper. Granted the fries probably won't be as good but you can save a few bucks a get a shake. read more

Five Guys - Burgers Near Me - Bloomingdale, Illinois

I'm sorry, but this location is terrible. The hours are not correct, they never answer the phone, and overall I just don't really understand why they are in business if the only form of contact is going to be people walking in. Prior to submitting this review an alert came up and it said "continue to review during Covid"? They went forward to say that many businesses are doing their best during this time. I'm sorry, but I'm a business owner as well, and this restaurant deserves the review I am placing. They need to stop using Covid as the card for their broken customer service and business hours. Every business has seen some type of a decline / interruption, and majority has also figured out a way to address it, where this place continues to use it as an excuse. The only thing that it costs the owner to come in is their time, and if you don't want to put forth your time for your business than you deserve every bad review. read more

Good greasy, fresh burgers. Like the fresh cut fries and the fact that they have peanuts to eat while you are waiting.

This place is as good as it gets. You could spend a lot of money at a fancy 5 star, suit n tie, sit down, with a candle light, waiter server burger but lets be honest. Sometimes you want "fast food" so you are in and out including a very greasy, juicy burger. You want to semi quick and you want to pig out. But then you dont want the typical burger from fast food places like McDonalds or Burger King where there is no moisture but still want a very decent burger. Here comes Five Guys. Its the prefect middle ground. You get a fresh burger, freshly made. You dont have to tip a person. You can go as a simple date or a simple solo dinner/lunch or even a simple meal among friends. You dont have to dress up nicely and yo are in and out fairly quickly. You walk in, the menu is nice and big. Order the normal burger with two patties or a a lil with only one. Get your toppings which is broken into two colors. All the Way (or everything) if you want to simplifity it as the normal burger toppings. Then you can pick your extra if you arent really a picky eater. "Normal" size of fries are always enough to share among 2-4 people since the burgers are so large, not many can eat a burger and that many fries solo. Ive brought some big guys with huge appetites with me and even they always agree in the end.... .... I should of listened to you and only gotten an order of fries instead of getting our own. If you get a drink, they have those Coke Freestyle machines. I think this was one of the first places to have one and I love it. So many different flavors with unlimited combinations plus an area for 4 different iced tea station. My only issue and I am sure everyone does agree.. the price is a little high, but I dont mind paying it. I am not eating here every single day. I am here when I want something casual, a juicy flavorful burger without the typical fast joint places. 3 burgers, fries and 1 drinks came out to 30 bucks so its like paying for a sit down place with a waiter but a little cheaper and you dont have to tip anyone. Ive been a semi regular customer when it opened. These days, I normally come here once every few months and I dont see that changing. I should I could more but thats because I am very busy plus even tho I live nearby.. i am rarely at home so its not due to the price. read more

Five Guys Burgers and Fries is a chain of casual dining eateries that has popped up in Chicagoland over the past few years. This particular location is on Army Trail Road in Bloomingdale. Inside of Five guys is a clean eatery with a handful of tables set up inside along with a coke machine that dispenses a wide array of flavors of various Coca-Cola products. They have a fairly limited menu consisting of Burgers, Fries and hot dogs. In visiting Five Guys I decided to try the hot dog. Now, Five Guys does not sell a Chicago style hot dog exactly, but gives you the option to put whatever you want on the dog. While they didn't have sport peppers, celery salt or long pickle slices I was able to get them to make something resembling a Chicago style hot dog. The hot dog I received came on a soft bun. The dog itself was sliced in half to be wide enough to fit on this larger than normal bun. The mustard was fine, the relish was a bit too sour for a hot dog and the onions are slices up nicely. The problem with this hot dog is the sausage itself. It has an unpleasant taste and reminds me of cheap hot dogs I would use as fishing bait as a child. It has a flavor that almost reminds me of the smell emitted when spraying certain insecticides. While this isn't any sort of a real attempt at a Chicago style hot dog, it's just plain awful. I'd recommend avoiding it. read more

Five Guys - Burgers Near Me - Bloomingdale, Illinois

Burgers and Fries, and they do have hot dogs, veggie, and grilled cheese sandwiches. Little burgers come with one patty. Regular burgers come with 2 patties. Hot dogs are cut down the middle and fried. You get to choose all your condiments at no extra cost: * Mayo * Relish * Onions * Lettuce * Pickles * Tomatoes * Grilled Onions * Grilled Mushrooms * Ketchup * Mustard * Jalapeno Peppers * Green Peppers * A-1 Sauce * Bar-B-Q Sauce * Hot Sauce The fries are Fresh Cut. The regular size is a huge serving...sometimes I wonder why they just don't pour the fries into the bag instead of over flowing in the styrofoam cup. Try the cajun fries, I like to get an order of plain and an order of cajun because sometimes the cajun seasoning can be a little overwhelming. Get the regular burger because you'll be regretting it once you finished your little burger. read more

I enjoy burgers and this establishment is usually pretty consistent. the fries are always fried fresh and the burgers are made to order. While I like the fries, I am not craxy about cajun style and they definitely give you too many. The fries fill the cup and they almost always dump some in the bag. As result, I always share the fries with someone else unless I am ordering alone. Also, if you are a peanut fan, you have free peanuts at your disposal. I do not particularly care for peanuts so I have never tried them. Surprisingly this location is never very crowded. However, when I go in there are usually a few people in there. Cool spot and pleasent staff. read more

I can't help it. I love Five Guys and unless something horrible happens, they will always get at least four stars from me. Had be best little cheeseburger with grilled onions, shrooms and other goodies on top just this past weekend. Loved it! So juicy, so perfect. I don't understand why they need that many people though behind the counter. There must have been five or maybe it was six? Oh well, who cares, the burgers are great. By the way, the now have the freestyle coke machine. That was kind of fun. Unfortunately, I hate fizzy drinks, yes, I'm a freak. So one sip of the diet root beer and I was done. Hubby loved it though. read more

For $9+ bucks these burgers should at least have full strips of bacon. Too expensive and low quality. Disappointing. read more

Five Guys - Really?! Little tiny chopped up bits of almost burnt bacon. For the price these burgers are this is unacceptable and ridiculous. - Burgers Near Me - Bloomingdale, Illinois

Great burger, great fries... sooooooo much food... I think I just need to order the kids burger and fries from now on. :)

I've been there in the past and lived the burgers. Went this week asked them to cook burger extra well so it had crispy edges. They didn't and cashier didn't let cooks know. This is the second time I've made this request I'll never go back. read more

Best burger place ever after In-n-Out Burger. It's the next best thing. Burgers are fresh and don't fall apart. Love the fresh cut fries and the peanuts are yummy. They also have soda water. The regular fries can be shared by two people, believe me. read more

The store was relatively empty and I received my food fast! The cashier was super polite and patient and willing to give suggestions. I don't eat here very much, but when I do, I never regret it. read more

Five Guys - Quite spacious! - Burgers Near Me - Bloomingdale, Illinois

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Who closes on a Friday at 5pm?!? They have 5 people in there cleaning up so it's not lock of stuff.

The crew here is super friendly and really hustle to get the orders out fast. My only complaint here and every other location is the size of fries have really been cut back. Before a large and small was almost too much for us and now that same size barely covers the 4 of us. There was always extra fries on top of the cups and now the cups are just mostly filled to the top and never overflowing anymore. Bring back the bigger fry portions! read more

Best fries ever. Forget McDonald's fries all you fry junkies! They really do rock. 5 out of 5!

My first time here it will be my last. 5 guys is way overly rated. Food is decent but no way is it worth $30.00 for two basic burgers and fries and two drinks. Lost me with the prices!!! read more

This is my favorite burger place! The food is made fresh for you, fries are abundant, and the quality of the food is excellent! I come here often and will continue to do so. Can't wait for my next burger! Also, if you get a shake, I highly recommend the cookies and cream! read more

Very disappointed with our last visit which was a week ago, Bacon on burger was fried to unrecognizable shoe leather and the French fries which are normally the best ever, tasted like they had been refried over and over several times. Think we'll try the Geneva location read more

Great burgers and very generous with the fries. Fresh made and whatever ingredients you like. With the health situation today it was noteworthy that they were constantly cleaning areas that customers came in contact with. If you touch the soda machine an employee was out in short order to wipe it down. A lot of attention to cleanliness. read more

Online order process sucks. Scheduled for 6:40 but not ready until nearly 7:10. Wasted a lot of time. They didn't start my order until every other one was done. No clue. read more

this place is always good no matter what but if you are in a healthy state or trying to be please don't come here not the place for you to be honest. I don't come here often but when I do its always a double cheeseburger , fries and a shake for me very amazing!!!!!!!!!! don't make me get started on those fries!!!!!!!!!!! read more

I stopped by here for lunch last week. I'm new to the area so I had never tried Five Guys. I had the cheeseburger with everything except mushrooms (ew!). It was awesome and super fast! read more

Five Guys - Burger!!! - Burgers Near Me - Bloomingdale, Illinois

Good food, terrible service. Can't really screw up the burgers and fries so food is great. But there were around 8 people standing behind the counter and we had to wait for the person to come out of the back to take the order. Frustrating waiting there and 8 workers see you yet they all just stand there chatting. Was amusing though watching them make the burger. Was like a union job where one guy cooked the burger, another guy got the bun out, then someone else waiting by the toppings ready for action. The rest of the group I guess was supervising. Then we get our food and both ketchup pumps were out. We just laughed and question how this place affords to stay in business. read more

I drove all the way from Addison to eat here around 3:30 today, online they claim they're open but when I tried to go in there doors were closed but they still had the open sign. never again read more