I had not had a McDonald's breakfast since I worked in Brentwood 2000-2004 so when our family stopped by McDonald's in Brentwood on our way to Branson, there were a lot of changes to the menu since then. We chose to go inside. I ordered a spicy chicken breakfast sandwich. I was surprised by how good it was. I would probably order it again the next time I am at McDonald's. read more

McDonald's - Spicy Chicken Breakfast Biscuit - Burgers Near Me - Brentwood, Missouri

Rough workers that like to heckle and insult. Then, they suck when a customer tries to ask a question. Well, it is sort of racially selective. The workers know they can heckle black customers in the area and make other racist happy. read more

Typical fast food chain. Nothing fancy. Fast and quick service for a McDonald's. I was able to use my mobile app, order my food, and pick it up in the drive through. read more

Stopped at this McDonald's and while the food itself was fresh and hot even with a line wrapped around the building the service left a lot to be desired. The guy taking orders seemed more focused on texting than getting the order right, and I ended up with the wrong drinks. He told me to pull up to spot #2 and said someone would bring them out, but after waiting 10 minutes with no update, we ended up leaving. Based on this visit, I can see why the reviews here are pretty low. Fresh food is great, but customer service needs serious improvement. read more

horrible there's two lines to take your order in the drive-through. i pull up to the left one she says hold on for a second five cars go to the right line and order before me. i asked her hello. she gets an attitude with me and tells me to hold on. multiple orders were taken before mine. every time i put a mobile order in it takes forever worst mcdonald's in the area. i drove off never will i order here again. not the first time this has happened read more

The worker was so rude and said I'm not talking to you while actively taking my order. Then at the payment window she literally said "what was rude" "dont freeze up know" I'm seriously scared my 2 Oreo McFlurrys were spat in. She also assumed I ordered a Big Mac so I'm very offended and will never be back to this location. Very disappointed. Btw would give my experience a 0 but the entertainment of this terrible customer service was worth it ig. Goodluck to these works cause it's yikes. read more

Absolutely terrible experience. This McDonald's is consistently disorganized, understaffed, and careless. Orders are wrong or missing items almost every visit, and the food is often cold like it's been sitting out far too long. The restaurant itself is dirty, tables aren't cleaned, and trash overflows even when it's not busy. Customer service is just as bad--employees seem annoyed to even be there, and management clearly isn't paying attention or doesn't care. Long wait times, no communication, and zero accountability when mistakes are made. McDonald's is supposed to be fast and consistent, but this location fails on both. I don't recommend stopping here unless you're desperate. read more

Waited 40 minutes for my food and didn't get my fries (that I paid for on the app)! No shade to the employees, they're doing their best but you might wanna skip this location. read more

Stopped in for first time in months (prob good for my waistline). As McDonald's go, this place did well. Quentin ("Q") in particular did a great job. Super friendly and helpful. read more

The service is trash and they had us waiting in line for an whole hour and 30 minutes just to take not to take orders once we got to the window. They keep an attitude like at this point you guys need a whole new McDonald's crew read more

I visited McDonald's late one evening with the simple intention of purchasing a meal, only to encounter an unexpectedly distressing situation. During my visit, I was robbed, an incident that left me shaken and unsettled. To my disappointment, the staff members present made no effort to offer assistance or even acknowledge the severity of what had occurred. Rather than extending any form of support or attempting to replace the meal I was unable to receive, the cashiers remained indifferent, which only amplified the sense of vulnerability and frustration I felt in that moment. read more

This nearly teared up making this review, the place is soulless. No Self-serve drinks. Service was trash, went through the drive thru with my mom after Planespotting at the Airport, they said they didn't have my mom's mobile order, even after saying it multiple times, the food was at least right, my mom had other bad experiences with this place. The office buildings and gas stations have more soul in them than this place. read more

I went inside to do a takeout because the drive-through was absolutely slammed, ordered through the kiosk, several people ordered behind me. They got their orders first, and make matters worse. By the time I got outside the drive-through line was gone with the exception of one car. When did service inside become slower than the drive-through as I drove away? I took a sip of my Coke and found out that it was flat. Don't have 30 minutes to go back and wait to get it replaced. Avoid this location! Just in case you think I ordered something exotic, I got a number two with a large Coke for breakfast. read more

I don't have a lot to say but my main complainant is this. Every tine I go through the drive through at this location they automatically upsell my order without asking. I'm pretty sure the employees get awards or bonus' for upselling but it's bad business when you cheat customers by raising their prices. I don't care if you do give them a larger soda or fries. If they didn't ask for it, you're stealing. read more

This McDonald's took 15 minutes to make a damn McFlurry and still didn't do It don't go here

I went up there to this McDonald's because the app, Google, Apple Maps, and their own building advertised that their dining room was open 24 hours. There is no additional signing posted stating a change to the availability of the dining room in the evening. (Photo of door signage below) I went up to this specific restaurant because I want a McDonald's coca-cola. That was it. I do not drive, I cannot use the drive thru. After I noticed the door was locked, I tried calling the restaurant because I thought that, clearly, a mistake had been made. As the phone rang, the crew member--phone in hand--made eye contact with me and sat the phone down as if to signify that she refused to answer the phone. There was another crew member sitting by the window, so I knocked gently and asked her to get a manager. After she walked to the back, two people come waking up extremely upset-looking and ready to fight. The girl, who I assume is the manager, starts off her piece by saying that she's already called the police (Not a great start), and proceeds to berate me with a string of obscenities. She then finishes with "and we wouldn't serve a FAGGOT like you anyway" read more

Came here after a late flight, and I wanted to get some food and go. I went through the drive thru, on the left side and started to order. I could have sworn I heard someone, so I replied. I sat there for a min or two and noticed two cars using the other lane, so I moved to that lane. I ordered and paid for my food. I received my food at the next window, without any greeting or anything. The young lady basically handed me my food and never asked if I wanted anything else, maybe some condiments. But she closed the window and ignored me. I ate my food as I was driving and everything was cold. read more

McDonald's - a view from inside of a car - Burgers Near Me - Brentwood, Missouri

Oh where do I begin. I got there and ordered my son a happy meal and when we looked at the burger it was raw! My son just sat there staring at me, I asked him to go to the bathroom to wash his hands, and oh boy, that bathroom. There was a dead rat next to the stalls. An old man was peeking out from the bottom. After that disaster I took a sip of my coffee, just to find out it was entirely ice. There was legit no coffee to be found in my cup. I went up to the counter to hear the clinking of annoying sound of plates clattering. People started yelling and starting a food fight. After this, I tried to rush me and my son to our car, only to realize that our car has been hijacked and hot wired by a guy in the street. This is the last time I'm ever getting fast food for the rest of my life! read more

I come here very often, but my experience today was horrible. I ordered a spicy deluxe crispy chicken sandwich. Came home to find out it was just chicken, bun, and some little sauce. Where was my tomatoes? Where was my roman lettuce? Why did i pay for extra and didn't even get what I wanted? I then proceeded to try and call them SEVEN times with no one picking up the phone. It was NOT during rush hour (it was at 3pm-ish) so there was no excuse to (1) mess up my order and make me waste my money and (2) not pick up the phone. 0/10. Bad experience. This was horrible read more

McDonald's - Burgers Near Me - Brentwood, Missouri

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Sat in the curbside pickup for 23 minutes. Gave up and went inside. After five minutes I grabbed an employee's attention and told her the situation. She found my bag somewhere and gave it to me. Get back to the car, yeah wrong order. read more

Midnight to 5 AM... I am usually impressed by the workers patience & attitude being 24 hour 7 day a week drive-thru & dine-in establishment. Constant business with people in the drive-thru is one thing, but add weird people coming inside to use Wi-Fi, get out of the weather or just relax for a minute in the middle of the night has to be stressful. It is still a McDonalds- so the food isn't completely healthy or tasty, but it is cheap & fast. Being available in the middle of the night when most places are not makes me grateful. read more

McDonald's - McRib is back! - Burgers Near Me - Brentwood, Missouri

The guy taking the order today was terrible and kept screwing up the order. He didnt know how to use the QR code etc and we go through the entire breakfast order and then he says they are no longer doing breakfast. So then I asked for 2 chicken nuggets and a big mac. Pulled up to second window and got one chicken nugget and they said go back around and order they can't help me. I had no choice but to go back around because it was for another child. We get halfway home and there's a giant black hair in the middle of the big mac! Never again. This place is slow, food is cold and clearly doesn't care about customer service! Gross restaurant and shame on McDonald's for allowing this owner to continue running this location. No one says anything good. read more

For a McDonald's I give them a 4. It's the place we all love to hate and hate to love right?! Out of the one hundred years I've been going to MCDs, I will say that this is one of the consistently better locations. Most of time the staff is friendly and the food is fresh. The only major thing I've noticed over the years is that they don't seem to put enough salt on their fries. I guess it's better than having bad attitudes and poor food so I'll take it...for a McDonald's. read more

If I could give zero stars, this would be the time I have not been disappointed at a place many times as much as this McDonald's at Hanley in St. Louis. I always order my food using the mobile app. It's convenient allows you to pay directly. All you have to do is tell them your mobile order number and they will give you the food through the drive-through. Lately, to my surprise (especially around nine or 8 PM) once you make it all the way to the drive-through they tell you they're only considering delivery app orders. This is not anywhere in their website and they don't tell you to stop ordering new food or give you any warning. You'll have to drive to the restaurants and once you make it to the drive-through, you get surprised "they only taken orders from delivery apps" so disappointed this so far happened to me twice in 30 days. I will probably never come to this location even though that it's convenient and close to my house. read more

this is the worst place ever . first they forget to make my nuggs when the only thing I go was nuggs and when they hand me my bag it has a cheeseburger and the title was $25 like what I will never come back read more

I have been to this location at least 10 times, and every time the service is subpar; the people are irritated, and the food is cold. I do not understand how hard it is to make shit nice for people, but no one can seem to get it together at this location to just be like hey I want to try to excel at what I'm doing and make things nice for everyone else. This is why the US is SUBSTANDARD compared to the rest of the world. BE RESPECTFUL OF YOUR JOB!!! Jesus...not hard folks... read more

If you want to eat here you will need to fill out a Change of Address form because that's how long you will be here... show up around noon if you want to eat before 6 pm they are that slow read more

Well... where to begin. Have been here two days in a row due to unusual circumstances with schedule. Both days had employees standing around doing nothing, including not helping customers, leaving that work to one employee. Yesterday two employees were threatening to "kick each other's [backside]". Today apparently an employee had to bring her children to work, which generally I wouldn't have an issue however these two were screaming the entire time, running from the counter, to other customers tables, back to their spot around the blind corner where they were setup with books and such, however they were way too young to be sitting alone around the corner without a responsible adult being able to keep an eye on them. Aside from the personnel issues the food is usually ok (It's McDonald's) read more

Food seemed like it had been sitting for a while; did not get requested tartar sauce; wrong sauces for nuggets, no straw for drinks; and no napkins read more

If a 10 piece McNugget gets you 2 sauces, (which I would argue is insufficient to begin with), how many sauces do you get with a 40 piece McNugget? If you said 8, you would be wrong, it's 6 at this location, although they are happy to charge you extra if you would like that 7th and 8th sauce. Did you know that prices also vary by location? The stale buns they provide on the cheeseburger and the rude manager are free of charge though. My suggestion is to try another location. read more

This may be the second worst McDonalds in the STL area. I ordered here yesterday and as usual my order was incorrect. Plain cheeseburgers with cheese only had everything on it and I was given no napkins or sauces. A fish sandwich was missing. I had stopped driving thru this one because of the terrible service and missing items. I'm not exaggerating when I say that my orders have been 100 percent incorrectly provided from this location for true past year. I think I am giving up on McDonald's. If it wasn't so cheap it would be easy to drop. Where are the owners and the management. It's also filthy on the inside. read more

My last visit here wasn't so awesome today it was pretty fast and easy got my usual mocha which was awsome I'll be back for things like this . read more

Worst McDonalds I've come across in America. Do not order under any circumstances food delivery apps from here. They will cancel you order. You will be waiting for an hour plus only to be told that their system is down or someone else has taken your order. Happened to me three times. read more

I hadn't been to a McDonald's in a while, and I have to say I'm surprised McDonald's has yet to get on-board with the plant-based trend! I'd love to see more veg-friendly options on their menu, otherwise I'll probably never be back :(. I've also heard they are pretty bad on animal welfare too, which is super sad and, even for meat eaters, has got to sap the fun out of ordering anything there. You can do better McD's, I believe in you! Become cruelty-free (or cruelty-reduce at least!). read more

I come to this McDonald's 5 times a week. This is the WORST service I've had!! I usually order biscuit and gravy, lg black coffee and a lg ice. Today they gave me a hot chocolate INSTEAD of my coffee. These are NOT interchangeable. PLEASE STOP PUTTING NEW PEOPLE ON THE DRIVE THROUGH!!!!!! read more

Worst service imaginable. We got 36 nuggets and 3 sauces and they refused to give us more, not only that but refused to give us the sauce they forgot in the first place. SAUCE NAZIS read more

Surprisingly really fast during peak times. Still not the best customer service but it's expected for St. Louis.

Order McDouble's for my workers and myself and the next day. All of us came down with food poisoning or salmonella. Tried calling several times with no answer also tried the St. Louis county health department with no answer. Horrible experience and luckily everyone's vomiting and diarrhea only lasted a couple days. Won't eat hear again!!! read more

worst McDonald's ever never go here I was stuck in a line for 30 minutes and once I got up to order, they told me "our system is down we're not taking any orders" I then had to wait in the line for another 30 minutes. They had no one outside saying anything so people kept getting in line and having to wait. This is so unacceptable. NEVER GO HERE read more

Worst McDonald's ever. It is impossible to receive hot much less warm food at this location. Often times food that I've ordered and paid for is missing from the bag. read more