Stopped today, 7/14 at 11:30, to feed 2 hungry kids. We ordered ahead but still had to wait, they were clearly short staffed, but the shift manager went out of her way to try to keep up, and we got 2 FIFA cups, "for the wait". Great attitude, smile and by far the nicest person I've dealt with there. Everyone is short staffed, thank you for being there today, you made the experience a nice moment!! Didn't catch your name but THANK YOU read more

Waiting 20 minutes for one burger and a thing of fries. Horrible service and time management.

shittttttty mcdonalds man employees gotta lock in icl plus their sweet tea isn't sweet apparently

Food was good. They did not give me any napkins in the drive thru. Angry about stiffing me for napkins. Charge more and give a napkin!!!!

Clean dining room, restroom and dispensers--I like the fact that the self serve areas have been clean and tidy each time I've visited. The cheerful and efficient crew greets locals by name and chat a bit. Visible location along Rt 1. I have enjoyed my experiences here. read more

this particular McDonald's is a very bad choice to stop for a break! at 9:30 on a Sunday morning every stall in the ladies room was trashed! there was no toilet paper in any stall even though there were double giant roll holders in both stalls the sink area was flooded and customers were trying to clean it up before someone fell !! terrible. shame on you McDonald's read more

I ordered on the app to pick up at drive through. I sat for over 5 minutes to get to the window. When I got home, I had to throw out the burgers because they were raw. That is $20.00 in the garbage for 2 burgers and a fry. I will never stop at this location again. read more

Went to Order there new BTS meal because we are pretty big fans. Even called to ask if they had the promotional bags, which the manager said they have. We ordered and not only didn't get the right amount of sauces included, but we were handed a normal mcdonalds bag. When we asked if they had any BTS bags, they said No, even though we just saw then hand one out to the customer in front of us. How Annoying! read more

The old lady who's a district manager or one of the managers has a awful bad attitude and everytime I go in there I have a problem with her for absolutely no reason. She's just rude. If youre looking for good and happy service, don't come to this McDonald's. Go to another one. she took my order for a coffee but walked away and wouldn't take my order for anything else. She sat there and was rude while I was waiting and gave me even more dirty looks while taking my order. Just awful service in general. read more

When I was in college this was the McDonald's I went to for a greasy hangover cure, so I have a certain nostalgia for it. And no one has reviewed it yet! This is a pretty standard McDonald's and I love McDonald's food. However, it is a very slow McDonald's. I think I am so used to DC that it is painful to come up to Maine and go through a drivethru or stop in the restaurant and see everyone moving at a snail's pace. The McDonald's near my work in DC can serve me a large McNuggets meal after I have waited in line behind four people faster than this place can get me two large coffees with no one in front of me. In all fairness, they were having computer problems last time I was there. But still.. quite slow. Nevertheless, I like McDonald's and have spent a lot of time here, so 3 stars it is. read more

If I could give 0 stars I would. I ordered curb side waited 15 minutes so I walked in. I spoke with a older lady who I believe was a manager. She was the rudest person I have ever spoke with. I told her what happened and she stated that she would ring me in because it never came through their system. I said nicely that I have already paid for it and showed her the charge on my credit card app. She then told me it wasn't her fault and I must have ordered it at the wrong mc Donald's. I showed her on the McDonald's app that I was at the location. She just huffed and said fine we will give away free food. I went back to work and when I looked into what I received I got a big mac when I ordered a bacon big mac and a regular fry when I ordered a cheesy bacon fry. When i told the "manager" i told her exactly what i ordered. I am so angry. read more

This morning on my way to the dentist I stopped by this McDonald's on Pleasant Street I ordered a breakfast sandwich meal. The girl at the window says that will be $12.38 thinking that price was very extreme for in a breakfast sandwich meal which normally includes a beverage with it the girl says to me sorry we're all out of milk and which is what I had ordered with my meal she proceeds to tell me there is no milk in the house either white or chocolate OK then I'll have an orange juice. For $12.38 I thought that's pretty expensive for a breakfast sandwich meal so I asked the girl and she said the orange juice was extra because it only includes coffee and milk. Extremely Agitated by this I told her to keep the orange juice which drop the mail down to six dollars and change. I said to the girl it's not my fault that you're out of milk I shouldn't have to pay the consequences by paying extra for a sandwich meal because your out of milk and I don't drink coffee how tacky is this place ? Never agin . It used to be six dollars.. and change .. for a complete meal .Get a grip managers at this Pleasant Street McDonald's. read more

Asked for a combo with a hot caramel macchiato and did not receive my hashbrown and the macchiato was iced and tasted like milk that someone poured straight coffee bean into and then threw small chunks of caramel in it. Nasty. Would give zero stars if I could. read more

I know, I know..."what do you expect?" Well, I expect "fast food" to be, well....FAST. And if it's not going to be every once in a while that's ok, just say "I'm sorry but it's going to be .....minutes for your sandwich". This McDonald's is on my way home and I work 12 hours a day, six days a week so I stop by a couple of times a week. I get it that the fries may not be 100% at 3:30pm but they are consistently over cooked and cold, as if they had been refried to reheat them then let go cold. Yesterday was the final straw, pulled up and ordered two McChicken sandwiches and a medium fry, paid and pulled ahead to get my order, after 3 minutes of no contact from the inside someone came to the window and tell me to pull forward into the waiting spot. No, please no sorry for the wait, so I asked how much longer, with attitude she asked someone around the corner how long he said 2-1/2 minutes so, even though I was already running late, I pulled into the spot and hit the stopwatch just out of curiosity. 6-1/2 minutes later someone brought out a bag of food. I opened the bag to find two nice and toasty hot sandwiches, one with a grill tag for another order stuck to the bottom of one, and a medium fry that were cold and crispy straight through.....they were brittle and I can only assume it's from either sitting under a heat lamp for hours or dropped a second time. When I got out of my car and went inside to ask for new fries I got eye rolls from several employees and one scooped up "new" fries from the bin......tossed the container in on top of my only fries and say "here" No "I'm sorry" or anything. Being in food service for over 30 years I get it, mistakes happen, bad days happen, but time after time this McDonald's has disappointed me, guess I'll just add a mile to my commute and go to Burger King from now on. read more

Very rude (old) lady manager! When I wanted to place another item to my order at the 2nd window she rolled her eyes at me and mumbled under her breath... your job is supposed to be about good customer service but apparently that's to hard to get here! Will not be returning! She then threw my food at me and didn't say anything... read more

I never write reviews, but I wanted to give a shoutout to this McD's. It may be the best McDonald's I've ever eaten at. Every time I go here, the staff is friendly, and they know how to make a quarter pounder with cheese that looks like the picture and tastes like Ray Kroc's fantasy. I love this team for making my drives between Portland and Lincolnville a little happier! read more