Not one to complain, particularly because I do typically like Wendy's, but right now I'm an unhappy customer at the Wendy's at The Topsham Fair Mall. In this case, at the drive-thru. We just placed a large order, big enough that it took a while and I could feel the cars behind me getting impatient. After paying we received several bags of food (kids meals, drinks, fries, several burgers plus...), yet I was still suspicious as to whether or not we had gotten the entire order, something I typically check. ut it was fairly large and that would have taken a while as well, so I said to the clerk, "...so did we get it all? Just checking because it's a long drive back if not". His reply: "You got it all sir. Thanks and have a great night". So off we drove home to enjoy a take-out dinner from Wendy's. Wouldn't you know when we got home, the two large burgers were missing!! Grrrr, a couple of unhappy guys went without while the women and kids did get theirs. Lesson learned, ALWAYS check the food against the receipt. So I called, asked for the manager and without anger explained the scenario that had played out only 30 minutes or so earlier. After listening he offered to send a coupon for two burgers. That's coupons for the two burgers that I payed-for and didn't get. As in most cases, fair exchange is no bargain, and this neither a bargain nor recompense for the inconvenience afforded me and my family. Certainly not even close to the aggravation of driving 14 miles round-trip. So I declined and said I would be in in-person to discuss next trip to the TFM rather than having them mail the coupons and perhaps get a more fair settlement. Yea, it's a small battle and hardly worth it, but I'll challenge the offer. I'm not asking for the world, but not settling for a poor compromise, nor compromising on and offer for a poor settlement. Speaking of poor, the lack of management skill adds insult to the injury of the poor and inept service here at Wendy's Topsham. read more

i watched a employee call a customer called them a b**** and also gave fries that were definitely looked and and tasted like they were from the floor or the trash read more

Dont even look at wendys they cant even get my fries right. Very poor service. Very bad everything read more

Wendy's - Chili cheese fries,,, dont waste ur money - Fast Food Near Me - Topsham, Maine

This was the worst visit yet.this store has gone completely down hill.the floors were so sticky i tripped food under tables.the ketchup was a mess.we got the wrong food.cold fries ordered a chicken sandwich got a triple cheeseburger.no ketchup for customers.all the foreign employees went out back playing on phones talking.customer walked out after a mgr yelled two times for them to help.they didn't.and i mean yelled.the family waiting left we did to soda spilled at the station where lids are all dried on the counter trash on it.what a disgrace wendys.what happened to your stores.its like you want to fail.they reached out to me after several messages that they would contact me twice nope no reply at all.stay away from topsam and westbrook stores.its bad.40 minutes in drive thru one day while she took one order and ran back to make it.one at a time. read more

nuggets were overcooked & cold, fries were cold 2 out of 3 sandwiches were made wrong and we waited 40 minutes. This was the third time to this Wendy's, the first 2 were disappointing but I know that restaurants have bad days so I like to give them the benefit of the doubt. After this 3rd visit I'm convinced unless they completely switch out the staff and train them correctly I won't be returning to this location. I love Wendy's but this one is no good. read more

I would have selected a negative rating. We don't go out to eat often but choose the Wendy's in Auburn, Maine. What a BIG mistake! We waited in line for ten minutes then got to the register but had to wait another five more minutes to be served. While waiting we noticed the employee were fulfilling driveline and online orders first while making their customers inside the lobby wait. I know we should have left .... never again ..... going to Wendy's and we will be spreading our terrible experience to all family and friends. oh, it was another ten plus minutes before we got our food order. read more

This place is FUCKING RIDCLIOUS! We went there last night for dinner after seeing JP concert and the experience was AWFUL, we waited like 20 mins at the drive thru and window, we told Jaff that we're doing $8 BIGGIE meal and he did NOT listen to a word we said, we get to the window, he gave us the WRONG size of the brownie batter vanilla frosty, we asked for a LARGE which is on the receipt and he did a SMALL, like seriously??!!!! He didn't seem happy which is NOT our fault he didn't listen to what we said, so he gave it to us for free and said to us which REALLY RUDE AND DISRESPECTFUL " don't expect it to happen again. " That is really UNCALLED FOR, DISRESPECTFUL, BAD customer service and none of them were wearing their uniforms, and he shut the window in our face not giving us a chance to say thank you ! The hours aren't updated on the website cause it say they don't open dining room till 10am instead of 6:30am, plus we called them 3 times few minutes ago and NO ONE IS PICKING UP! What kind of customer service is that if NO ONE can pick up the phone?!! We are NOT going back here since also it's not the first time we had to wait a long time at drive thru and window! Not our fault they can't read the ticket or hear what we say, I have 3 disabilities and i know about customer services for a long time and this was REALLY FUCKED UP that no one can take ownership! read more

THESE WORKERS ARE TERRIBLE!! They are so so rude, they don't know costumer service and it shows. They argue with each other in front of costumers as well. They messed up almost my entire order. Don't go here unless you want to wait, and hear arguing while you wait for them to mess up your food. They yelled at me and my classmates and were saying "There's a bus here! Don't hate me hate them!" In front of us!!! They also didn't give us any utensils or napkins. Bathroom smelled like fresh cigars. -10/10 DO NOT RECOMMEND read more

The kid at the window was rushing and shut the window in face before I could even ask for ketchup. And he didn't even give me straws, barley any potatoes wedges read more

Wendy's - A number 3 medium - Fast Food Near Me - Topsham, Maine

Do not go here! I just ordered a burger and was eating it in the car when I almost choked on a bread tag that was in the middle. The supposed manager never apologized; was extremely impolite and handled this like a child! Police report has been filed and I will guarantee I will be following up with corporate!! read more

Wendy's - Bread tag in the middle of my burger that I almost choked on. - Fast Food Near Me - Topsham, Maine

The food itself is normally fine, but the location exceeds at both messing up orders, and taking a very long time to make it. I also am not pleased with how the dining room has been closed for several years, but most importantly, I hope the entire staff gets retrained. read more

Clearly I am an idiot as I have gone back to this place. I ordered online. Then sat in the drivethru to pick up my meal. I get up to the speaker finally and told I have to go inside. I ordered drive thru as I was having trouble walking. So I go in. I have to wait for the cashier to finish talking with staff. THEN I have to basically order again. I wait and wait. I'm given cups to get my drinks. They don't have what I ordered. I got Diet Coke instead. Then my burgers are put in a bag. During this they have helped three other people. What seems like countless people through the drive thru too. And I wait. And then I wait more so the cashier can get other people their drinks. Eventually he gets my fries. I did ask why I had to come inside for an online order that allowed me to select Drive Thru. I was told "that's the way it is". Horrible answer. No ketchup inside. Terrible service. Fries were cold. Wrong drinks. This place is terrible. Go elsewhere. And for Pete's sake, please let me take my own advice next time. read more

FIRE THE GINGER EMPLOYEE!!! I have gone here twice in the last week and have noticed ginger hair in my food. pls wear a hair net this is nasty read more

This was a terrible experience. This store needs to be taken off DoorDash. They couldn't make a menu item, didn't have bacon, forgot eggs on a Breakfast burrito and made the poor dasher wait almost 20 minutes. The food was so bad we literally just threw it out. This restaurant has continually proved it's a waste of real estate. It gets worse when talking with the "manager" she knew they had sent us food of this quality and allowed it. If you don't have items to make your menu items close your store or go buy the items needed . DO NOT SEND YOUR CUSTOMER TERRIBLE FOOD. read more

The inside is closed, so we were stuck in the drive through for an hour, when we asked if my autistic son could use the restroom she said "my 93 year old mother is in there so no. If you're not a Door Dasher you can't come inside". Awesome. So the inside isn't open on the weekend and they didn't think to put a sign anywhere? Management seriously sucks at this location for them to be so unorganized and rude and not even put a sign in the door. Why make one persons job for the day to open the door when someone walks up just to turn them away? I seriously hope they can get their stuff together. Terrible service, and it wasn't work $60 read more

Went in on a Saturday afternoon to a line out the door and a full drive-thru; employees inside were doing their best, but clearly they were short-staffed. Several families came in, stood in line for far too long, were not served, and left for the McDonald's across the street. read more

long wait time. The kid with the long blonde hair is rubbing his nose and his hair before bagging food with no gloves on. while sniffling. just gross should be shut down. hire better people and clean the kitchen. read more

The best Wendy's ever. Employee with purple hair delivered exceptional customer service, food was delicious!!! read more

Wendy's - The Original Frosty - Chocolate - Fast Food Near Me - Topsham, Maine

Worst fast food experience ever. Waited 25 minutes for them to serve 4 people before me. Also, the kitchen looked disgusting. Everyone behind the counter took their sweet time. This place is nothing like any other Wendy's. read more

I ordered a medium iced coffee which was priced on the drive through menu board at 2.49 but was charged $2.79 by the cashier. Manager on duty (?) said that price must have been changed in the system and they weren't notified or some such nonsense, and he refused to give me the 30 cent difference back! Watch out for price switching at the location. Will not go back. read more

I am not a person that typically looks for take-out restaurants but when an attractive promotional flyer came in my mail I decided to give the Topsham Wendy's a try. So, I have already returned for an encore meal! The taco salad is far better and a higher quality than other take-out restaurants prepare, exceeding expectations and the price is very reasonable. So, thinking, maybe my one experience was just a fluke, I returned to try the Ceasar salad and it also exceeded my expectations. Love the sandwich offerings, the bread is delicious. Give this particular Topsham Maine Wendy's a try. Yes, I will return for a third time and soon. read more

Stopped this morning and was very impressed by the cheerful, friendly staff I encountered going through the drive through. Food was excellent! A real fried egg on the breakfast sandwich not a round or folded egg! Would definitely recommend as it is one of the best Wendy's in Maine! read more

Drive thru only, we waited 18 minutes. I was then almost punched inside my car with my bag without saying a word. I was so offended we drove off without our drinks...which are usually given first, right? read more

The dining area is always closed for various reasons. The drive through wait seemed longer than usual. The burgers seemed lacking. The employees seemed to be struggling. No receipt for order given. read more

drive thru only twenty minute wait and I had not gotten to place my order. I left and tried somewhere else.

The drive through was crowded; so we went inside to order. Service was prompt and the guy taking our order seemed nice. However, we got to our table only to find out that he mistook my "baconator meal with fries" for a "baconator and baconator fries." Easy enough mistake, though a little annoying. However, halfway through our meal we were kicked out of the dining area of the restaurant because it was supposedly closed. There has been no signs specifying this, and the employee who said it seemed to be judgmental and impatient. Of course we understood why this was, but their execution of the matter was very disappointing. We got to the car only to find out they had also forgotten to give us any silverware or napkins. I love Wendy's food but the service at this location needs improvement. read more

Slowest service I've ever experienced for fast food. Blows my mind when theres only 3 cars in the line.

Nice food i like it here. Spicy chicken nuggets are addictive and the fries are the best fast food fries

As far as Wendy's goes, this one, was another one. The staff was friendly, they had one of those digital Coca Cola machines, which is still strange to me. I guess I'm old fashioned. If I am going to eat fast food, I prefer Wendy's. I had a Cesar side salad which was fresh and crisp. I also had a few things off the cheap-o menu. You know how sometimes you can tell that your food has been sitting under a heat lamp for a while? Well this place actually seemed like it hadn't. Thanks Wendy's. read more

The cashier is handing money and food. Not wearing a cloth face mask just a small plastic shield on their chin. Another employee came into the store without a mask and clocked in without a mask. I almost slipped because of the water on the floor around the soda machine which I don't believe should be operated in this time.The store is NOT COVID SAFE. read more

Very friendly staff. Asked how my meal was after we ate. Fun soda machine. Upgraded environment compared the most Wendy's ... and of course good burgers read more

The places food was great the people seem to listen to me but when I got home I found out I bought a baconator and they gave me a chicken. Sandwich which pissed me off the manager Shannon offered me free meal to make up for it what the hell what if I called lieing they would lose money there idiots there they even offered to mail it I could of called every day faking it to get free meal they all need to be fired its retarded read more

The food was good and all. The problem was the lady, seemed to be the manager, was screaming in the back. She was being very rude to all of the workers and it took 20 minuets for us to get our food. She was yelling at everyone and made the atmosphere very uncomfortable. read more

Every time I come here the floor in the cooking area is gross. Makes me sick to think how dirty the rest of the place is where u can't see. Done read more