Very poor customer service. I had a coupon for fries and drink with a purchase of a burger. It had been expired which I didn't see before going there. But the manager who just smiled and said she won't take the coupon and she would rather lose a customer. Now I know why I don't go to McDonald Bad service. read more

Fire everyone and start over. Three times I asked for a just ketchup and cheese on a QP. Pretty simple shit. Lo and behold I get a cold hamburger with literally everything on it except ketchup or cheese. Fries were soft, cold, and barely cooked. Clearly the current management / employee setup is NOT working. read more

Drive Thru here is always long and slow. The meals don't seem to be as fresh as they used to. I noticed on several occasions, they mix old and new fries. I've complained a few times and that's they only time they'd get it right. They also keep on forgetting straws when you order a drink. Good quality should be checked. read more

I came here with my family yesterday. 1 saying- As worst as It gets. I've been to other fast food restaurants, but this was probably the worst one. Never coming here again. 1. The fries were DRENCHED in grease and coated in salt- GROSS AND UNHEALTHY like everything on the menu, 2. My husband found a hair in his Angus Mushroom and Swiss 3. My soda tasted foul and smelled like sewers 4. My Chicken McNuggets had a bone in it. 5. The cheeseburger in my son's happy meal had a beef patty that was still pink in the middle 7. I should've just went to In n Out 8. When my son was in the ball pit at the PlayPlace, he found a rotten Big Mac in the pit. They should at least clean up the PlayPlace, and watch what they are serving to customers. And 800 calories a burger? I don't think so, MCDONALD'S IS LETHAL!!!!!!!! read more

If there was a way to give 0 stars....or if negative stars were possible. I just went there and left pissed off. First the girl in the drivethru asked if I wanted to try their mango smoothie, I said no then that was all I heard from her...seriously, I placed my order and she must have been abducted while I was ordering because there was dead silence. I kept saying hello, nothing. So I wondered if I should drive to the window and my total would be a surprise. So all of the sudden a guy comes on and asks to take my order. I tell him. One chicken nugget happy meal, two number two combos, both with diet cokes. I ask if I can have hot mustard on the side. With an attitude he says, "well yeah" then he correctly repeats back my order, gives me the total and I drive to the first window, pay, drive to the second window. The girl asks if I want a tray for my drinks, I say yes, she hands me those. Then I get the happy meal and a rather small looking bag. I look inside and there are only two cheeseburgers. The number 2 is 2 cheeseburgers each for those who don't know :) I ask where the rest of it is and she tells me that's what I ordered. I said, "No, I ordered two number twos" and look at my receipt. Wouldn't you know the genius only rang me up for two cheeseburgers. It doesn't make sense because I didn't even say "cheeseburger" in my order. I said two number twos....there shouldn't have been any confusion. So I am pissed and instead of offering to fix the situation or even tell me I need to pay the difference (which I would have done at this point so I'd get the correct order) she just says "sorry that's what he rang you up for" So lo behold I didn't get my hot mustard sauce either and they didn't give my kid the toy in the happy meal either. Screw them! Apparently if you're illiterate and a moron you can apply there! read more

Horrible customer service. Would not accept a torn $1 bill (that was given to me from another McDonalds) manager basically made up a rule they can't take torn bills. Bullshit. read more

I gotta say there service is amazing as the food is.its always fresh as well as there coffee.i am a very proud customer.they have late drivethru meaning all damn night.how cool is that.i am RECOMMENDING you all to eat here.every damn day read more

This is the absolute worst McDonalds that I've ever been in in terms of management. Drive through takes at least 30 minutes and if you go inside it's even slower. The cashiers are also expediting the food and it's a FREAKING DISASTER!! Have someone on the register at all times!!! Have at least two handing out food at all times!!!! And have at least three people in the back cooking!!! You guys clearly don't have enough staff!!! I will not ever go back to this location. It's unbelievable!!! read more

This McDonalds is AWFUL! They screw up your order CONSTANTLY, speak little to no English, and act like it's your fault when you ask them to fix their mistakes. One of these morons actually put a McChicken patty in a 10 piece McNugget box when I ordered McNuggets. I have pictures if you're really that curious because as pissed as I was, it was semi-hilarious and worth photographing. There's a McDonald's down the road on Victory and Burbank. I don't care how much the extra gas costs you. If you want to avoid the aggrevation of a botched order, it's totally worth the extra mile or so. Otherwise buyers beware. These people are the epitome of morons. read more

everytime i go here the service is Quick... ya there customer service isnt top notch like a good restaurant but what do you expect its fast food. All i care about is going in and getting my good in 5 min. I live like 2 blocks from this mc donalds and they always get my food ready so quick. GOOD JOB. read more

McDs is what it is. This review is for the play place. It's dirty and boring. Very disappointing! Also, always park on the side of the building near the donut shop. The other side has a long drive through line and will block you in. read more

PLEASE (I CANNOT STRESS THIS ENOUGH) CHECK THE RATING BEFORE YOU GO TO THIS MCDONALDS. I told the woman behind the counter that I wanted my order plain exactly 3 times. Waited 10 minutes and even checked it. Didn't notice that in the middle of my burger that it was the opposite of plain. Looked at my receipt and it DIDNT EVEN SAY PLAIN ON THE RECEIPT!!! I cannot believe that I just so happened (out of absolute hunger) to find the WORST McDonalds in CALI-FREAKIN-FORNIA. I mean 1.5 stars out of 114, why is this place still open? read more

They have messed up my order a couple times but ehh, nothing too bad when they did. The reason I give two stars: I love the sweet tea.. however, from this location 4/5 times it has a moldy mildew taste! I take one sip and have to throw it out. Why I went back more than once I don't know. Too lazy to drive to another location I suppose. I haven't visited any McD's in over 4 months. I am done with it, I don't want a yucky sweet tea. Lol. It just makes me wonder what else they are not cleaning properly! Seems like the sweet tea containers are cleaned once a week or something. Not a fan. Also, when I had an order that included french fries they were just about always cold. :( read more

I went there on 10/11/15 at 8:30 pm ready to give their limited breakfast menu a try. After waiting a good 45 seconds before the unhappy cashier acknowledged me. I started to place my order. I was informed that they were out of hash browns. That's what I was craving. OK fine! but at least the cashier could have apologized or even had some form of human emotion about it. Did McDonald's start hiring droids? I walked out and headed to another fast food restaurant where they seemed happy to take my money. Slow people, slow service, not very clean and hiring droids, do yourself a favor and skip this McDonald's. read more

Just wanted to get a fresh cooked order of well done fries. So the Manager who took my order proceeds to throw in a finished order of fries back into the grease. I re-noted "Fresh/Well Done Please"? The manager debates that what he is doing is the same thing...Wow, more like re-cooked and not fresh. There's my rant. Note: Getting your fries Fresh/Well Done = No Stomach Ache read more

Check your order. I got home with two sausage egg McMuffins but ordered two bacon and cheese biscuits. I live too far away to return. Disappointing. read more

The drive through was jammed pack. Cars lined up all the way to the street. Waited 25 minutes. I noticed a chubby chick with the kiosk (Like they do at In and Out when the drive through is packed). When I finally got to her, she said cash only system is down. I told her "You could have told the people waiting in this long line its Cash only" she responded that's not her job, she needs to stand at her spot. Which is next to the Kiosk by the drive thru..lol. I swear they must have hired dumb people there. I left since I had no cash. read more

We only frequent mcds for ice cream cones cuz the good is nasty and we actually live in the Bay Area but visit family in Burbank (born and raised). I hate this mcds. This is the worst location ever. The drive thru is slow. Read- very freaking slow. We waited in line for 15 min to get 4 cones for our kids and ordered, went to pay and was told no ice cream very loudly by the speaker lady hanging out of her pay window so the whole neighborhood heard. So we left and went elsewhere. My parents live next to this one but I usually drive all the way to the 5 pts one or up on the hill. read more

This McDonalds sucks. Slow, out of advertised happy meal toys, ordered 6 piece got a 4, gave me honey mustard (yuck) instead of honey! Also regular homeless man wandering parking lot or sleeping there. Gross. read more

I used to love this place but there must be new management because they are completely retarded and can't get an order right..

In general I'm grossed out when I go to any McDonald's location in the valley. There's always some bathroom issues, the coworkers never get it, they don't understand the kind of business they're running and overall McDonald's is just an unpleasant experience. Maybe a sign that I should stop going to McDonald's read more

You'd think in BURBANK, Ca they'd have a decent McDonalds! Ummm... If there is one, it's NOT THIS one! Came here at 11:30am yesterday, Monday. There were three other people in line in front of me. Not sure if it's just coincidence, but the three in front of me were Spanish speaking and the two gals at the registers served them quickly, in Spanish. When I was next in line, both register employee gals just walked away. One turned to another gal employee and started chatting. Yes, I happen to be Caucasian. Not sure if that matters, but as I turned around and saw another Caucasian gal in line behind me, it kinda felt, well, you know... I've gotten this before. But not usually in Burbank. One gal finally came back to take my order. I ordered an egg Mcmuffin and a small mocha. She repeated it back to me. When she finally brought my order, she gave me a decaf coffee. I mentioned that I had ordered a mocha. She showed me my receipt that read decaf coffee. I said "But you repeated back to me MOCHA." She said she'd fix it. Okay. Now I knew that I must've owed more money for a mocha than a regular coffee so I got another dollar out of my purse. She came back with the mocha and I said "I know I must owe more for a mocha than regular coffee..." and I handed her the dollar. She took my dollar and replied "Oh, that's ok." and she put my dollar in her pocket and walked away. Seriously. I was a bit dumbfounded at what had just happened but I was over dealing with this place. I'll never go back. read more

I walked a fair distance down to this location with my son to grab a couple of McFlurry's. Upon placing our order, we found that they were presently out of the peanut butter cups (which was a first and a little disappointing), so we opted for M & M's. The counter person proceeded to make our McFlurry's by simply filling the cup with ice cream and then dispensing the M & M's onto the top. No blender...no mixing of any kind. I asked why they were not being blended, and the counter person appeared a bit mystified as to what I was talking about. I pointed to the blender on the back counter, and he mentioned that the device was out of commission. My impression from his comment was that it had been out of service for some time. Not good. Having mixed the McFlurry's myself, we looked for some seats toward the back. My son noticed the "Play Place," and wanted to check it out, but it was closed (though I'm not sure why). Sitting down, I began to look around the place, and took notice as to how rundown and unkept it is: lamination peeling off the table tops, newspaper and napkins stuffed into one of the overhead vents (to divert airflow, I presume), unwashed tables, and damaged chairs. I also noticed a lack of staff making their way into the dining room to periodically check on its status. Finishing off our "treats," my son and I made our way to the restroom, which was in poor condition (to put it mildly). Overall, very disappointing. Out of curiosity, I asked one of the managers if this location was corporate or independently owned, and found out it was the latter. This bit of information may or may not make much of a difference in the big picture, but I am frequently under the impression that independently operated restaurants simply do not have the same vested interest in keeping up appearances or quality. An example of this might be the McFlurry blender. Perhaps it just went out that day (though by its appearance and shoved-back location, it seemed to have been out for at least a while), but if it's an expensive item to replace, then I would imagine that some owners would opt to avoid that overhead cost by passing on the blending duties to the customers. Why replace it immediately if you don't need to? An unfair point? Perhaps, but as a paying customer of McDonald's, I expect the same experience at every location regardless as to who owns or operates it. Now, time to share this with the corporate office... read more

I had a simple vanilla cone from the drive-thru and it was ok. They didn't give me as much but then again it was only 76 cents! ;)

We waited in the drive thru for 30 minutes. There was no sign that said the speaker wasn't working, so we proceeded to the window to place order and halfway thru the order they tell us that they only take cash. We tell the cashier that they should notify customers with a sign that your register and speakers are not working. The cashier lies and tells us the system just went down. McDonalds customer service has gone down over the last few years and the employees don't deserve the $15 an hour they ask for because they don't go the extra mile to put the customer needs first. read more

This particular McDonalds has drive-through issues. No matter what time of day it is the line is long and slow. Pro tip: go inside. You'll get served faster. You'll notice inside that they don't focus as much on drive-through customers. read more

I go to McDonald's often and very rarely have a problem with it. Today I decided to order their new Caramel Macchiato and rather enjoyed it. Until I got to the end. I found a screw at the bottom of my drink. Thats right ,a screw. One of the grossest things ever to happen to me. McDonald's screw you! read more

Ordered a double quarter pounder they gave me a burnt one and under cooked fries be careful if u uber eats with them as they send wrong items a lot and now totally ruined food trying to get me sick I won't eat here again read more

Extremely slow drive thru. 20 minutes wait and we are not at the windows yet. Should have parked and bought the food inside instead.

I went to the drive through today started at the street and in 20 minutes I still had not reached the speaker to order, I was still the third car from ordering do to the limited time that I gassed for lunch this is very UNACCEPTABLE. This USED to be a good place to get lunch due to speed and convenience. This is now a HORRIBLE PLACER TO ATTEMPT TO GET ANYTHING UNLESS YOU HAVE ANY UNLIMITED TIME AND A REAL CRAVING!!!! read more

I agree with Brain - from one year ago - this McD's IS awful - they NEVER get an order right, I keep going back thinking it will get better and it never does. I've lived just down the street from this one for 6 years but will drive to the one on Riverside/Lankershim because they always get it right! UGH - never going back - today was the final straw. read more

If I can give zero stars to this McDonald's I would. They have the worst customer service ever all the time when I go there and I don't check my bags they forget either cookies or yogurts for my kids happy meal. The last time I came here I order two happy meals and with the two chocolate milk that I ordered one of them was expired since February 8 I had the receipt and everything and I went back inside n thank goodness my two year old didn't drink it and my seven-year-old notice the difference between expired milk and good milk. I told the manager there that was on duty that she gave me are they gave me an expired milk and she gave me a look like I gave her a milk that was old so I can get a new one. Then showing her the receipt that I bought it that day like only 10 minutes before I picked up my kid from school. Instead of her saying sorry and just handing me a new milk she put it on the counter the new milk that she gave me and said here take it go! How rude can you be just because I'm younger doesn't mean she has to talk to me so rudely I haven't been back. read more

Went in for a 4pc happy meal. No special requests just plain nuggets. Watched 3 other orders pass that were much bigger than mine. Still nothing...staff just ignored me. Finally had to raise my voice and ask for order #124? Order was nowhere to be found. She quickly grabbed my fries and just threw them in the happy meal box. Didn't even give me my sauce. I asked for the managers name so I can take their survey. They pretended not to know the name...which is ridiculous. Finally another staff member wrote it on my receipt, apologized for my long ass wait and that's it. Then they came back to me and gave me a free Big Mac coupon..I don't even eat Big Mac This location sucks! read more

No working water dispenser. Two homeless people sleeping in booths. Workers screaming Spanish at each other. Avoid. read more

This McDonald's taste like any other McDonald's, it's just that sometimes they mess up your order or they put your food in two separate bags and it messes me up read more

This was by far the nastiest experience i've had with McDonalds. Obviously its not the best pick for an ideal meal but the service and food here was disgusting. My food was cold and the place looked awful. The floor looked dirty, i didn't even feel comfortable eating at the place. I complained and an employee said "We're not in charge of this." really? Never coming back here. read more

Ordered a Sweet Tea but got regular. Happened before. It was too late to turn back. Done! read more

It won't let me give no stars. This is hands down the worse McDonalds in the Valley, possibly in the United States. Cold food, long waits, wrong orders, ignorant servers, broken everything (they never have ice cream). They simply don't care. Hard to believe a McDonalds franchise could get this bad but I assume it still makes money. I have given up going there on way home. If there is any way for McDonalds to take back a franchise this one should be at the top of its list. But they must not read these reviews or be aware or care any more about their brand because if they did this place would not exist. read more

Had the worst service at this McDonald's this morning around 10:30am. Both ladies in the drive thru were rude as can be. The one who accepts your payment rolled her eyes at my friend who was driving because we wanted to pay separately. The one who gives us our food doesn't even say hi, she just says "what's your order?" With an attitude.. & then got angry when we asked for a cup of water & she's like "you need to tell them back there, you're holding up the line." (While rolling her eyes). You could feel how annoyed she was. Didn't think it would be that big of a deal considering the fact that the lady @ the food window is right next to the water dispenser. read more

Complete frikkin morons no matter what day or time you go here, it's not a shock to be honest, every time I order from the drive thru the order is incorrect, either have to go in the store or call them to tell the manager your drive thru personnel shouldn't be parking cars never mind running the drive thru!!! I'm going to give it to you straight, you get what you pay for here as far as customer service goes,... dumb and dumber, stupid is as stupid serves,... they simply dont give a SHI^ they want to receive a paycheck but screw doing their jobs correctly.... they should change the name to Drive-Screw, because if you order from your car, YOU ARE GETTING SCREWED!!!! CHECK YOUR ORDER!!!!!!!!!!! read more