Love me some in n out! I didn't get to order a burger sadly, it was super packed and I was on a super long drive. I did want a shake though! I asked the cashier if a shake and fries would take long and he said no and he was right. I was glad it came out super quick! He was very friendly, wish I would've gotten his name. Fries were beyond fresh, nice and hottt ! The Neapolitan shake was so good too and worth it. read more

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5.7.26 First time visiting this legendary burger joint, and it definitely lived up to the hype. Hubby and I had Jack in the Box the day before, and this was a noticeable step up. The burgers are smashed, giving them that perfect crispy crust. I'd rank it right alongside Five Guys in the fast-casual category. If I lived on the West Coast, it would absolutely be in my regular rotation. read more

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In-N-Out has always been one of my favorite burgers (just like it is for many people). However, when I went on Sunday, April 26th, I was a bit disappointed with a few things. The male employee taking my order kept misunderstanding me, so I had to repeat the same thing three times. My order was: 3 cheeseburgers with grilled onions & Extra tomatoes and cut in half, and 2 Double-Doubles with regular onions, not cut in half. But he kept asking again and again, so I had to keep confirming and re-explaining everything from the beginning. Where is the grilled onion? I clearly ordered grilled onions, but they made the burgers without any onions at all. This has actually happened many times whenever I order grilled onions here, so I'm honestly not sure when I'll ever get to actually have grilled onions at this location. Still, the staff are always friendly, which I do appreciate. read more

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Mannnnn, this place gets BUSY. I've been in at different times and it is always packed to the brim. However, you never have to wait too long for your food despite the feeling that there's a never-ending mass of people ahead of you. Even though it's always overflowing with patrons, the dining room is kept clean and all the extras (like the peppers and ketchup) are always neatly stocked. I can tell everyone here works hard. As far as the food goes, great burgers. I've personally never been a fan of the fries but that just gives me an excuse to use that calorie expenditure on a second cheeseburger. :) read more

In-N-Out Burger - Burgers Near Me - Burbank, California

Sad to say but this is the worst location. The guy taking the orders in the drive through was rude and in a bad mood. The food was cold and not worth the wait. Will drive a little further to a different location next time. This location needs some help. read more

Having been here multiple times I can say that it's impossible to get fries that aren't soft and cold! Even when they're busy.. I don't know how this is even possilbe. read more

If you want fresh not frozen beef patties for your hamburgers, burgers under $5, and a not-so secret, secret menu all from a company that actually pays its employees a decent wage, you can't go wrong with In-n-Out. This location can get pretty busy during nights and weekends, but it's run pretty efficiently. I've never had to wait longer than 20 minutes in the drive-thru. During busy times, there's usually an employee manning the drive-thru line to take your order ahead of time. The interior is always really clean surprisingly. I went today and was in awe of the white tables that had no marks and were wiped down regularly by staff. Food is pretty standard across all In-n-Out locations. That being said, this location is better at building the burgers. It's never sloppy or soggy. Just the right amount of toppings. Not a fan of their fries in general, but the cheese fries are alright if I'm feeling extra snacky. Smallish parking lot but there's a big parking garage across the street. read more

In-N-Out Burger - Inside - Burgers Near Me - Burbank, California

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Always great getting food from here. Food was excellent and service always welcoming. Always clean restrooms and clean dinning areas. Even when busy still always wonderful speedy service. read more

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This In-Out location is one of the busiest spots in Burbank. No matter what time you visit this location there is a long line. For food, I think In-Out has the best burgers. They are always fresh and yummy. It is easy to tell that they are not frozen. Fries are always fresh too. My favorite thing over the years has always been their shakes. Everytime I visit any In-Out location, I order the strawberry shake. It is so yummy. For service, staff are always nice and friendly. They are really good at managing stress and working under pressure. For ambiance, this location has both dine in and outdoor seating area. It is very clean and well maintained. Parking can be a challenge. This location has parking lot which is shared with other stores. During busy hours, sometimes it's hard to find a parking spot. I would suggest avoiding drive through, sometimes it's very confusing where to enter . Since, they keep moving around the signs. read more

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This is a great stop on our way to Burbank. Service is excellent and they get our order ready so quickly every time. The food is fresh and always hot. This is right by the freeway so it does get busy. read more

In-N-Out Burger - Burgers Near Me - Burbank, California

Always a solid choice, especially when the drive-thru line isn't 20 cars deep! Service was quick today and the burger & fries were perfectly cooked. Would highly recommend coming around 11am before the lunch rush, otherwise the parking lot gets a bit gnarly. read more

OK, I'm going to complain. I'm not gonna complain about the food or The Service because those get A+ plus. What I am going to complain about is the parking lot at the Burbank In-N-Out. The disabled parking lot is impossible to get to because of the long lines of people getting takeout. And then if you do manage to get in, it requires getting help from the staff to get your car out. There has to be a better solution. I don't know how to say it differently, but as a disabled person, it is really disheartening to see. Please pay attention to this because I've heard it from others and it makes no sense. The way the parking lot is set up needs attention. read more

This In-N-Out is frustrating when it comes to parking. There's only one way into the lot and the same way out, which causes major congestion. It also shares lot with Bobs furniture. The drive-thru is just a chapter in The Neverending story and backs everything up onto first street. Honestly, the only good way to visit this location is on foot. As in walking. But, the food is good and consistent like always. Unfortunately, the parking and traffic situation get a big fat F. Take your chances here my friends. read more

Been going to in N out for over 2 decades across California and Burbank is hands down the WORST. - TINY burger patties, cold hard fries - just gross. Do NOT recommend this In-N-Out. Even the pink lemonade is watered down, i mean i know the economy is bad but for the price we pay we should get an edible meal read more

Burbank, CA We knew our wait would be long in the drive-through line, about 25 minutes. The drive- through line here is kind of confusing as to how to enter when it moves beyond the driveway, sharing a lane with the street traffic. We pulled into the parking lot closest to the end of the line made a u-turn and then got in the line. The drive- through line when on the street, merges with regular traffic as well. I sure hope we didn't cut anyone off. Nevertheless, the best burger and fries we've ever had at an In-N-Out was to be found here yesterday. Kudos to the team here, job very well done! read more

The staff is super friendly. The place is always busy. The food is delicious. The parking is limited and crazy. We park at the mall and walk over. Can never beat the double double animal style. read more

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Let me start by saying, I love In-n'-Out burgers. They're same everywhere, reliable, consistently awesome. Period. However, this particular location could do better when it comes to customer service. I had long driven past this location because (like every other location) their demand FAR exceeds their parking lot's ability to handle the traffic. Always a backup, always blocked traffic, always impossible to park in ADA parking because that's right where the line of cars forms. But tonight I stopped in for my regular double double animal style. There was one young guy at the counter, messing with the change drawer. He looked at us, smiled, and went back to what he was doing. No greeting, no assurance he or anyone would be with us shortly. Nothing. There were several other young employees in the area (about four) and all of them seemed very happy to discuss something between themselves, but none of them could be bothered to take our order either. Finally a young lady stepped up to the register next over, and called the customers BEHIND us up to order. Really? At this point we said hey, can we order? We've been standing here waiting and no one has even acknowledged our presence. So the young lady took our order with a sour look, like somehow we were the ones in the wrong. Recommendations? Refresher training for all front of house employees on customer relations. And for goodness sake please stop directing traffic to block all the ADA parking. read more

In-N-Out Burger - You can see the employee right there in front of ADA parking, taking orders. How is this allowed? - Burgers Near Me - Burbank, California

Honestly I'm not a big In-N-Out fan to begin with, the burgers are solid and reliable, but I have always been in the camp that in-N-out's fries taste like cardboard. Yes, I do all the tricks to make them better, but if I have to ask you to prepare your fries a different way to make them edible, that's not a great mark in my book. I have been to this in-n-out plenty of times and the service has always been very friendly and exceptionally fast for an in-n-out. And they do a great job keeping the restaurant clean. But the temperature of the food can be hit or miss here. Especially last night - I got animal style fries light well and when I got them, they were cold. Not room temperature, but actually cold. Which I'm not certain how that happens because light well means the fries are fried longer, then with animal style, they're heated up even more to melt the cheese. So how the fries that had been cooked multiple times and multiple ways came out cold, is quite a puzzle. For those who love in-n-out, this is a very solid location, and they'll get you in and out relatively quickly like their name promises. read more

Wendy was so rude, unprofessional. when i respectfully asked her a question she was rude and mean about it. Employees like that just ruins the whole atmosphere. read more

I have been to this location many times and on my recent visit back to LA saw that I had not reviewed it...so here you go. I am going to start with the very noticeable bad first....parking and the drive-thru. IT IS BUSY....!!!! Usually In-N-Out locations have busy drive-thru lane, but this one wraps through a very small lot off the street and it is impossible to park in the handicap spots (or any spots in front) due to the way the drive-thru line goes through. We had someone who needed handicap parking and they had to walk from the far side of the lot. This is not good and I am not sure that ADA laws are properly enforced in this lot. Also if I were a business in the same location, I would move since the traffic doesn't allow for other businesses to get their customers into the shops. Okay now the good, In-N-Out is always fresh and made to order. That is the number 1 thing you should know about this or any other location. The staff was extremely friendly and the food is consistent. If you come to the area, mind the parking and eat there rather than drive-thru, it is best that way. read more

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You can't come to Burbank California without hitting In-and-out. Their prices stay low and the burgers are consistently amazing every time. Even though it's super busy every day, they keep it clean and they stay professional and on top of it. The fries are fresh and you can even order them low salt or no salt which we had to do for my uncle. We love this place. read more

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I haven't left a review in a while but we thought it was important to mention Christopher. He was sweeping outside wheee we decided to eat. He came up to our table to wipe it down and told us to let him know if we needed anything. Then he did the same for the other tables. We could also hear him welcoming guests in. Now I know this is what should be expected, right? But lately, I've been noticing a general lack of hospitality among the younger generation of workers whether it be in retail or restaurants.. maybe it's just something that isn't part of training anymore. Sooo, we found it such a breath of fresh air to see someone still take pride in their work and bring good energy! Thanks, Christopher! read more

I am a big fan of In-N-Out Burgers, and this one is the closest to home, and one of the busiest locations in Southern California I've been to, in Los Angeles, long lines are a common sight when an establishment has a good product, and they do. Hands down the best fast food burger anywhere in the US, every location wholly owned and operated by the founding family, I am often reminded to support local mom and pop businesses, don't punish success, it doesn't get more local than In N Out, and the most successful local eatery by any metrics, and if that was not enough accolades, it's women owned! The secret sauce, Fresh ground meat, hand cut potatoes, simple burgers made to order, if I say, with a large following from coast to coast, would not do it justice. For the novice, Yes, there is a (not so) secret menu, don't forget to ask for In N Out Spread (sometimes called Secret Sauce), and make sure to try their shakes. read more

Secret menu the Flying Dutchman is my go to patties when I go to in n out. Double patties, cheese with grilled onions and trust me it's mouth watering. read more

In-N-Out Burger - 3 Flying Dutchman's (meat, grilled onions and cheese) - Burgers Near Me - Burbank, California

We stopped by on a Sunday night and good lord! This place was insanely busy. Found a parking and decided that it was easier than the drive-through. When we went in & our orders were taken pretty quickly, but the place was packed to capacity and nowhere to sit. They were at number 52 and our order was 91.‍ So with that being said, we sat and enjoyed our drinks and waited for some time and once our food was ready, we sat and enjoyed each other's company, delicious burgers, fries, and were lucky enough to find seating inside. Now, the place was very clean considering how busy it was .In and out seems to strive on customer satisfaction, and excellent service, and this location does exactly that. When we first walked in, it looked like a madhouse, but what made the visit much more special was the cashier. Our cashier's name was Caleb. He was not only friendly, very helpful, kind, thorough and an extremely happy being. After what I've seen online lately about people complaining about the service at these restaurants, Caleb was anything, but that and a wonderful representation of what any employee should be.. in fact, we have always had exceptional service at all in and outs!!!! Caleb know that you not only light up a room with your smile and pleasant personality, but your energy and customer service is superb. I hope that corporate sees this comment about you. You're an exceptional employee and will go very far. Thank you for making the start of our evening there a wonderful experience. In n ouc should be both proud & know that they are very lucky to have you as their employee. He deserves a raise! read more

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Always love In and Out and will never say no to a double double. This location is busy like most but unfortunately even if the line for the drive thru line is long, we experienced that going inside was the wrong choice as our food took more than 15 minutes even though when we ordered there was no one in line at the register before us. The delicious burger I guess made up for the slow service. read more

In-N-Out Burger - 2 orders of fries - Burgers Near Me - Burbank, California

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Making this quick and straightforward. The food here is always consistent. Come here for the best customer service from Caleb, hands down. He makes this place A++ tier. read more

So annoying when the guy at drive through dont tell the other staff about my soda so unprofessional then I repeated to Natalie then you get your soda and the girl lies the ice was melted and drink was watered so annoying dont lie to customers were not dumb. read more

The employees at the In-N-Out are so great, best part of this place, but the parking is horrible, not anymore is ther not enough of it as it is a shared lot with Bob's Furniture and they have way too Amy marked spaces but also the way the drive thru is set up makes it hard to get out of certain spots if you are even lucky to find a spot. If you come during lunch time, 12:30-1:30 the high-school take over begins as they are released to lunch and it gets so rowdy in there. The food is ehh at this location, I've had far better food at other locations. It's the only location in town which is why its so popular aside from being walking distance from the local high-school. read more

It was busy inside and at the drive thru line. I went inside to order the number 1 combo. In-n-out always hits the spot- it's the perfect amount of food for me. I love that the fries are fresh and the burger is cooked to order. Parking- there is a parking lot, but it's right at a signal so some of the spaces are blocked by the line or if you parked, you might get blocked in. read more

In-N-Out Burger - Number 1 combo - Burgers Near Me - Burbank, California

If you've eaten as many InNout Burgers as I have...you know they are reliably and consistently good. There is (often) nothing to say about how a location makes their burgers because their menu is so basic and good. During my visit the order taker was good and fast as well, so no complaints there. My only issue with this location is the parking area is cramped...super difficult to find parking, if you want to dine in, and not easy for drive through either. Overall, not my favorite location for a burger, fries and shake...but if you're hungry for reliably good sometimes you'll put up with anything! read more

I was craving In N Out and opted for a Double Double combo, protein style. It's always good food and friendly service. read more

In-N-Out Burger - Double Double Protein Style, with fries - Burgers Near Me - Burbank, California

This In N Out is PACKED, but it was fairly efficient for what it was. Super busy on Friday so took about 20 minutes to get our food. It's located near the Burbank mall so I feel it's always going to be pretty crowded. Ended up taking Togo since there were no seats but otherwise food was fresh and good. Fries weren't soggy so that's a plus. read more

In-N-Out Burger - Burgers Near Me - Burbank, California

Can't go wrong with an in n out burger animal style with a shake. Thats my go to. I love in n out burgers, they just taste different than just a mcdonalds burger or something of that nature. Everything is fresh which is a good thing like the potatoes for the french fries for instance. Good job In n out. Yummy! Yummy! Yummy! Ambiance is great no complaints!! read more

I love this In-N-Out. Great burgers and drinks, but..it gets really busy there. You'd have to wait 25-30 mins just to get 3 ham burgers. It could get dirty but you won't see a single finger print after they close. read more

Worst experience today! I had 25mins before a movie at the opposite AMC and meet my friends, I Went in and ordered 2 grilled cheese. Order 66. As always it's always busy here, and I rarely eat fast food but I was starving and this was the quickest option. After waiting patiently for 20mins I finally asked a what was taking so long. They FORGOT MY ORDER! They were on number 98 and Never made it. The manager came. And said I'll make it for you personally right now. Obviously I'm now late, the movies stared and I can't take that food into the theatre with me. And all they gave me was a refund. Quick, emotionless and easy resolve. They didn't even offer to give me the same order free next time to make up for it. So, I left STARVING and am writing this review in the movie theatre extremely Hangry. Ridiculous. Be warned it's VERY BUSY here at night. The staff were friendly and remorseful. But I was not at all impressed with the manager and her resolve to my order being completely overlooked. read more

Always long lines like every other in-n-out. But goes by super quick and the food comes out always hot/warm. Their customer service is amazing always smiling to clients and are welcoming. read more

In-N-Out Burger - Burgers Near Me - Burbank, California

I've probably went here more than 300 times in my life. Everything was always great. We all know that In-N-Out has the best burger so there is nothing to argue about. One of the greater locations. It's usually loud and quick, and the service is great especially one of the cashiers. read more

In-N-Out Burger - 3x3's, Double Doubles, Lettuce Wrapped Double Double, Animal Style fries. - Burgers Near Me - Burbank, California

2023/09/07 update: Prices have gone up but they maintained their food quality so you still get your money's worth. Service is fast, friendly and professional. read more

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You can never go wrong coming to an In N Out. I haven't been to this location in a while since my company moved to a new city. I came to this In N Out since I had to meet up in the area to take wedding pictures so I wanted my lunch. I arrived before they usually open at 10am. This Burbank location parking will be the biggest problem here because even though it's in a decent size plaza with a good amount of parking spots, it fills up quick due to other stores here as well. This In N out open like 15min later than usual but it wasn't too bad. I got my 3X2 burger with fries since I brought my own drink. They have the small crushed ice here so that's good. I dined inside of the place and my burger was delicious. It was made right and the presentation of the burger was amazing. The service was great and the inside of this place was nice when they just open. read more

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