The food is Cooked fresh if you go when they are transitioning from breakfast to lunch so one star ,but the bad thing is it will take longer to receive your order even if you order it through the app. I went to the counter to purchase a gift card but instead of the employee asking if I need help he tried redirecting me to order my food through the kiosk BUT I DIDN'T EVEN want food. So I still stood at the counter finally after he passed me by on 3 occasions, he asked me what I needed. I finally stated that I would like to purchase a gift card. There were gift cards by the register that I can see with my own eyes. He stated that his manager was on break and that he cannot sell a gift card without her help, I stated to him that I was also on break and if there was anyway that she can just take five minutes ,because there was no other people in the restaurant, to help with the gift card. The employee came back quick and stated we don't have any gift card so I picked the gift card up that was at the register and said well what is this, he said I mean the register doesn't work for the gift card all I can say is wow!!!! the ambience for this place is always tense because it is on the marine base and some of the employees have attitudes. I didn't know this place trained their employees to be so rude. Great job failing customer service it's giving unemployment line. read more

McDonald's - Empty counter and store - Fast Food Near Me - Camp Pendleton, California

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This place sucks, 715 and still not open, hours are 7-10pm, line of customers waiting for service and the staff are dragging their feet, I know it's on base and we don't have a choice, but it needs to be fully staffed and provide better service. read more

The worst ever. The person is so rude. I have filed 2 complaints and I think she got promoted. Do t even dare ask her for ketchup. She will say sorry you should have asked for it with your order read more

By far the worst McDonald's i have been too. The person taking orders were rude to everyone inside. Me and my buddy tried eating outside, but the workers said we had to go because of the "Covid Policy". We were outside! Not only this, but my meal was not what i order. I checked the receipt and the person taking orders added a bunch of random things. I will not be coming back, and i hope i saved one persons day. go to the McDonald's in 22 Area. It's worth the drive. this place is awful. read more

Got me through some tough times. Love the whopper :) Great service, Polite and well adjusted staff. read more

Why do all mcdonald's on Camp Pendleton suck? Drive through takes so much longer than walk in. If there's more like 5 cars in the drive through just walk in, you'll get your order like 10 minutes faster than those waiting in their car read more

Order us always messed up for me and my buddies, usually not too bad but this time it's ridiculous!! My burger is drenched in grease and extreme amounts of sauce. Honestly kind of sick of it always being anything but right. read more

McDonald's - Typical care put into food. - Fast Food Near Me - Camp Pendleton, California

This place is horrible! Most of the workers are lazy & have horrible attitudes. Management clearly does not care & believes customer service & quality food isn't a priority since they're just serving "service members & their families." You can guarantee that your food will not be fresh or it'll be completely wrong every time that you go here. Why work at McDonald's if you hate it or you're miserable, just quit. read more

Always the person who I really don't know if it's a guy or girl but rude as hell. Always has an attitude when ordering food. There were ants all over the soda machine when I went to get some sprite ants fell right into my cup. When I told that person she just shrugged gave me a cup and said oh well the coke one should be fine and walked to the back all bothered. Pretty gross and got some stale ass food. So 0/10 don't waste your money here at this point I'd rather drive the 20 minutes and get some real food anyways then deal with that annoying as male/female whatever it is. read more

YO, IT'S RIGHT ACROSS THE STREET FROM THE GYM. It's a trap. BUT...it's part of 43 Area's SMP/Rec Center. I eat here like...once in a blue moon. The workers are friendly though. read more

Best McDonald's ever, The number four combo was divine. Myself and my coworkers were pleasantly surprised by the rapid and efficient food preparation. If I was in the market for a new career decision I would consider working for McDonald's. read more

This place needs alot of customer service. The girl taking the order (worker) needed help so she calls on a manager name CHAR or CHARM asian or islander.. not sure..after calling the manager, she replies to worker "what!".. in front of a customer? Then she ask if I had 32 cents and I said no i dont. She gives me my change and said I dont have any change.. like it was my fault. Then I ask politely her name and with a worried face she gave me a hard time.... please lady if you dont like your job Quit!!! People out there would love to do it! Marines have no choice but to go here.. sad!!! read more

Poor customer service, most of the staff acts like they hate their job. Especially what looks to be the store manager or supervisor. Idk if she's a girl or guy but it's rude read more

If you really hate it working there so much, than please do us all a favor and stay away from Camp Pendleton. There's already enough negativity we don't need to hear it from these employees! They can tell us there are no chicken sandwiches available to our faces, but we can order them online? Sounds like laziness to me. read more

Completely unsatisfied with this location. Seems to get my order wrong all the time. HR needs to make some changes.

When you first walk in your hit by the stench of old grease and water mixture. When you manage to get passes that smell you're greeted by a some what helpful crew member that just wants to take your order and get you out of there face. Once you do get your order it's taste like what your would expect from McDonald's. read more

Drive thru always has a long line, and they are frequently out of pies and ice cream.

As of late things have not changed and the service is still the same, every time I go there is ALWAYS something wrong, missing, broken, or unavailable. And it seems like the management has no intent of doing anything about it. Because things that can be fixed are still broken, for days maybe weeks. You really have to stop making excuses and instead use that effort to fix your problems. read more

McDonald's - a woman talking to another woman - Fast Food Near Me - Camp Pendleton, California

Received my order and it tasted like it was sitting under the warmer too long. I asked the manager kindly if I could replace it with another. No problem. When I got the order, it looked like they just reheated my original order. Definitely not going back there. Very disappointed I spent money and had to throw the food away. read more

this mcdonald's has excellent customer service the food is prepared great its hot and fresh i love coming to this restaurant for this environment read more