I'm shocked why the ratings here are so low. This place is right off the freeway and they could get really busy. The person that took my order through the drive-through greeted me and even wished me a happy birthday from redeeming on my app, which was so sweet . Not only was the cashier nice, but also the person that gave our food in the second window was nice as well . Ask for sauce gave a sauce with no hesitation quick and friendly service. Food was hot and fresh and great customer service read more

The most beautifully decorated McDs around for the holidays. Balloon Grinch Christmas tree and more. Went in to try the McRib... its a once in a lifetime type of thing. I was very pleasantly surprised with the holiday decorations here. Somebody really went above and beyond. I've been to other locations and none other stand a chance in the award for most spirited McDs. I was very impressed - so were the children - people would do photos with the Grinch - I think that is better than with Santa. My McRib is what you would expect from McDs. It isn't exactly gourmet and it won't win any Michelin Stars but I liked it. It was yuuuge!! I would have rather had the Grinch meal but those are long sold out. Grinch cups are festive - and they have those at all locations. Speedy delivery of food and I ordered at the kiosk. It is all really fast service - so much better than the other one I frequent in Dublin when I'm gettin wheel and tire work done next door at Big O. I love the Grinch. I have my own little Grinch stuff toy that my cat tries to steal from me. I yell at him and finally found it was best to just hide it in the car. Don't forget the Grinch is really a wonderful guy - His heart grew 5 sizes larger way back when. read more

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Took over 30 mins to get my food after ordering at the drive thru. Was told to park in I've of the numbered stalls and waited 30 mins. Had to go inside to get my food. The employee liked list when helping me. When I got back to work, I looked at my meal, it was wrong. Whoever is the manager and owner of this franchise, shame on you. You don't know how to train your employees. If you visit this location at the drive thru, and you are told to park at a numbered stall, refuse because they will make you wait and will get your order wrong read more

This is my first time at this location, but received nothing except phenomenal service. Food is fresh and delicious as though a new batch of fries was just made. The staff working drive-thru need a raise! I told the person who my order can keep the change which hope he takes as a tip. The lady who gave me my food was nothing but sweet and respectful, they both are amazing employees. read more

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Inefficient service. Mistakes when ordering from the counter. Sloppy food construction. Messy and dirty tables. Ugh. read more

McDonald's - Filet-O-Fish Meal - Fast Food Near Me - Castro Valley, California

The BOGO deals on the McDonald's app are always solid. We grabbed hash browns and sausage burritos and everything came out hot and fresh. The sausage egg McMuffin was great, and my wife and son enjoyed their McGriddles. Quick and consistent stop this morning. read more

McDonald's - Fast Food Near Me - Castro Valley, California

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Horrible. If I could give this place a zero star review I would. The man at the drive through was dismissive not helpful. I ordered using my app and ended up waiting in the drive through line for 20 minutes and still left without my food because the employees and the manager said "my order was not in the system". Unfortunately the system error and poor customer service means I will never be coming back here. read more

We came to this McDonald's and my daughter ordered the Shamrock Milkshake and added chocolate syrup. She didn't like the taste of it, so I decided to bring it to the counter asking the employee if we could just exchange it for a Vanilla instead. She talked to the manager and she just looked over and me then told her "We had to pay for another one" I even asked for a smaller size and the employee still refused saying I had to buy another one. This is the first time I ever asked McDonald's about exchanging it for a different flavor and I didnt expect them to do it even before we walked up to the counter. Sure enough they said no. I was just like oh ok. We wont be coming back to this location in Castro Valley. The manager didnt even bother walking over to the counter. When I was 18 I use to work for Carl's Jr. We exchanged food all the time because we wanted our customers to be satisfied. (No complaints) McDonald's will generally exchange a milkshake if a customer does not like the taste. Replacement Policy: Most McDonald's locations will remake a drink or swap it for a different flavor if you are unsatisfied, often adhering to the "customer is always right" principle. What to Do: If you are unhappy with your milkshake, take it back to the counter or drive-thru window and politely explain the issue. Conditions: While many locations will offer a free replacement, some managers may require you to return the original item read more

McDonald's - Shamrock Milkshake with chocolate syrup - Fast Food Near Me - Castro Valley, California

Went thru the drive thru . There was no car ahead of me and went right to order . I ordered a strawberry sundae. They were out of strawberry . They had caramel and chocolate. I order the chocolate . Pulled up to pick up my order . Fast service . I had asked for peanuts . The employee handed me napkins . I asked again for peanuts . Employee said they don't serve peanuts anymore . That's fine with me . It's been a long time since I've been to McDonalds and maybe because of allergies. I understand . The sundae was so tiny . It was smaller than the cup. When I used to get a sundae it was big and overflowing from the cup. I payed $4.50 read more

McDonald's - Where is the rest of the chocolate sundae? I payed $4.50 for this - Fast Food Near Me - Castro Valley, California

This McDonald's location is right off the freeway - they are always fixing the surrounding streets, so traffic may get backed up. Plenty of parking in their lot. Overall - 3.5 stars, I bumped it up to a 4 stars because lately all their other locations I have been going to have been either messing up my order or just horrible / unprofessional service and this one seems to be better compared to the rest in the area. This review is just based on my last couple of experiences only. I have been coming here for my late night dinner when I am craving chicken nuggets, fries, and sweet tea on some days when I completely skipped dinner. The last couple of visits have been pretty smooth - I ordered in the drive-thru and got my food in a timely manner, and of course my order has been correct and tasted fresh as well (not soggy when it comes to the chicken nuggets and fries). Literally all I am asking for is having my order correct and for the food to not be soggy - a plus is when the process is quick and / or the employees are professional, but not necessary, especially during late night hours, so glad this location has not disappoint me yet. read more

Located off the 580 freeway next to Golfland, there is plenty of parking in their lot and two drive thru lanes. When you walk in, you have restrooms to the right and on the left there are plenty of indoor table and booth seating available. The restaurant is generally clean with modern decor from their last remodel. Great for having a quiet meal or coming with friends and family. There's also a play area for the kiddos! When you're ready to place an order, you have the option to use the electronic kiosks or order up at the counter. It's still hard to accept fast food restaurants restrict the amount of sauce packets you can have. If you order a 20 piece chicken nugget, you can select 3 sauces. Any additional sauces will require a small fee. With only a few customers ahead of me, it took about 15 minutes to receive my to-go order. Not as fast as I would have liked, but something to keep in mind if you're looking for quick service. Overall, the quality of service has declined as the staff wasn't very friendly and after using the restroom, one employee did not wash their hands. On the bright side, what keeps me visiting McDonald's has been their McDonald's app. The app offers discounts on certain menu items and some freebies from time to time like free fry-days on Friday with a purchase of at least $1. In today's world, nothing is just a $1 and McDonald's doesn't have a dollar menu, but if you're in the mood for something quick and you're a sucker for their fries, I recommend this! read more

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Went thru the drive-thru this morning at 5am. Ordered the new spicy sausage egg McMuffin. Got to the window and paid, to the same guy who took my order KS#13. Go to the next window to get my food and I check it before pulling away (had a feeling). Was given a regular egg McMuffin, told this guy and he comes back and says they are out of the spicy. It's frickin sauce! So he gets regular sausage & egg McMuffin for me. So now I've been charged extra for a regular. SMH. 1 star for the second guy. Drive thru needs more training or common sense! read more

Ordered by app at 2:00PM frim my table 114. and NEVER received! Received order 14! Had to end up going to counter and they couldnt find it! after speakibg to 3 workers I finally reveived from manager. I asked if I could receive something for inconvenience and she gave me an apple pie. EVERYONE was complaining today! orders werw not coming out and mixed up. read more

The service was bad, the cashier threw me an extra dollar that I counted by accident! She was rude and that really made my day bitter:(. read more

I've been to this McDonald's in the past but went the other day and I ordered two value meals and a McFlurry. They crammed the two meals in a small bag (usually they'll use separate bags per meal) and the quarter pounder with cheese was sideways, they didn't give me my McFlurry, which was almost $6 and no receipt. I live in San Leandro so I wasn't about to drive all the way back. They apparently got a $6 tip. read more

This McDonald's is legit. From the other reviews, it's obvious people always take the time to write something when they have a bad experience. I come here weekly with my four-year-old son. This location has a really good play place, food is good, and the staff is always kind to us. Today, my son dropped his sausage Mc griddle on the floor, and the manager made him a new one without charging us. I felt the need to review the place and saw the negative reviews. I don't think they are necessarily accurate. Sure, it's fast food and sometimes you get employees that probably are not the best. However, Most of the time, it seems to be a well ran restaurant and food comes out good. I recommend giving it a try. read more

Worst customer service ever!!! Never go back!!! They don't care about their customer. We placed order on the App and received our confirmation. We saw our order ready and the employee refused to give it to us as their system said the transaction was incomplete. We showed the receipt, the guy ignored and said we need to resubmit the order! There is no way for us to resubmit and we are not going to pay again for the same order. End up we left without food. Terrible experience ever. read more

The food was okay, kinda mid. First of all, the burger I got was a big mac, except it wasn't very big, and the burger was smushed flat. For the fries, they were soggy when they were handed to us. But their service was pretty decent, because they did make a new batch of fries when we showed them the soggy fries. They're pretty nice. The McDonalds has a playground for the kids, and their restaurant isn't too dirty. They also have kiosks that made it very convenient. Overall, pretty decent but their food is just okay. read more

Wait time, food accuracy, etc etc is horrible at this restaurant! You can certainly tell it is different ownership/management than San Ramon where service etc is excellent. read more

I am never coming back here again!!!! The service is so poor, I had to do the order again twice!!! I ordered the chocolate chip cookie and it looked ok, but IT FELT LIKE IT WAS NOT COOKED! The people barely speak English. I am very disappointed and, never coming back here ever again in my life. read more

Food took very long to arrive, plus they forgot my coke which I had specifically was waiting for the whole entire day. By the time I realized we hadn't got it, we were already driving away. read more

They don't deserve one star! I've sat in a drive through for almost 20minutes before they tell me they are out of ice! This keeps happening and they act like a fountain drink without ice is ok! It's not! Get it together please. read more

Just serve ice cream FFS. The store is open 24/7. Either serve it consistently or don't serve it at all.

Yaks! i called and picked my order up since the delivery is too slow. i got cold and dry fries, tiny burgers.

Stopped at the drive thru there on the way home. I asked for a quarter pounder meal and got everything on it when I specifically asked for just the patty and cheese. Fries were OK but a bit overcooked, and when I asked for ice cream, they said the machine was broken. I may come here again assuming I check everything shortly after they give me my food. read more

I think it's time for a Yelp review. We've been to this location a number of times. Today, we ended up making a stop before heading home. We've had issues where employees were unsure what they were doing. Today, proved it even more. My husband ordered a #1 the Big Mac meal. I ordered the crispy chicken to try (4a). Ordered chicken nuggets and fries for the kids. Window number 1. Couldn't repeat our order. She responded with, "You got a Big Mac?" Husband: uh, yes, and other items. Window 1: yeah, I know. Window 2: (hands us 2 bags) then says, how many bags are you supposed to have? Husband: I don't know, wouldn't you tell me? Window 2: checks inside and hands a drink container and another bag. Here comes the hand on palm, funny part. We start to eat dinner. My husband opens up his Big Mac box. There's no or barely any Big Mac sauce, one small pickle, buns are upside down. (Check out the pictures). The crispy chicken was way over cooked. Husband: Is this how you do it now, McDonald's? I guess it it what it is. I was looking forward to take a break from cooking this evening. I should have just cooked at home. read more

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This place has a lot of bad reviews, but we had a great experience. Nobody in drive through on a Saturday lunchtime. 12:30. Got food within 5 minutes. Was hot and correct. Staff were fine. Unfortunately I feel ppl only post reviews at these places when things go wrong, as opposed to things going right. read more

You need a to hire people that actually work I understand that you all make 20+ but your work ethic doesn't show it. My daughter fell on a wet spot and didn't have no sign. This cardboard was all over the play place so I put it over the wet spot. read more

McDonald's - Cardboard - Fast Food Near Me - Castro Valley, California

The young woman taking the cash was so unprofessional. In addition to not greeting us, she completely ignored us being at the window, picking the gunk out of her eyelash extensions, talking to a coworker, and then flipped off playfully and cussed at them. The only time she looked at me was to take my money. And she exchanged no pleasantries - no thank you, no hello or goodbye. Just completely ignored us except to flatly say, "Here's your change". Whatever. I could even look past that if that's all that happened. But no, it took them TWENTY minutes to make and bring out our coffee. What part of that is fast food? Also, they shorted us an order of fries so I had to go inside anyway. Absolutely DONE with this location. They used to have a great guy taking orders at the window but he probably got sick of working with mediocre to rude people or got a better gig. I hope he got a better gig. read more

The patties were dark and burnt as well. The chicken nuggets were old and stale. I mean how hard can it be to make some fresh french fries and make a fresh batch of nuggets and a cheeseburger? SMH managers, and supervisors you need to talk to your employees. I threw it out what a waste of money... read more

Not sure what is wrong with the employee here at this McDonald's, because service so bad and they could not get the food order correct either. I have gone to the one near Trader Joe's in Castro and they always nice service , hot meal and give you a smile. I come to this location is because closer to me at work and enter and exiting freeway. Twice they forgot my sauce for my nuggets and the right side drive through does not work or they pretending not to work. If you say hello and they would ask what do you want but when you get there no one answer only the left they would say hello. Not sure maybe they are racist group youngster in there. Someone in there is definitely dirty prankster that likes to bite into food and put it back in the box. Management needs to rehire or retrain the employee. read more

I stopped in recently to use the restroom and place an order. I stood at the counter for at least 5 minutes and wasn't acknowledged. Don't go inside if you want help. read more

I was on my way to eat Sunday Dinner with my family and I wanted to get a little cheat snack in real quick because I was hungry. Ordered a small fri / L Sprite & a mcchicken They were quick and friendly But a little to quick because they forgot my mcchicken patty. I was all excited, I guess it's instant Karma for trying to get a cheat snack in before family dinner. read more

McDonald's - Mcnothing - Fast Food Near Me - Castro Valley, California

This is the McDonalds (McDs) near the I-580 freeway in Castro Valley. I've been coming here occasionally for the last few years. Not for me, but for someone in a hospital. I like helping people, and this person sometimes asks for a Big Mac and fries. He says it's a craving for something else besides hospital food. Something we take for granted, is like a gift to someone stuck in a hospital bed. Anyway, this is the nearest McDs. Of course you want fresh and hot food right? The problem is.....service times. I have tried both lobby and drive-thru, and the service times are terrible. One time I was in the drive-thru for 20 mins ! I'm guessing someone ordered the entire menu board. You know, there's a kitchen in your house, maybe try using it. Then they must be cooking to order, because it's just hurry up and wait in the lobby. My tip is.....if you don't see a big line in drive-thru, then get in line. Then hope no one is ordering lunch for the whole company! read more

One of the worst McDonald's I've been to. We stopped by for the play place. Once food was ready, I asked the kids to go wash their hands. The soap dispenser in the bathroom was empty. All the sanitizers by the kiosks are empty as well. My hamburger patty was dried and burnt. My kids had fun and didn't know any better. read more

Wasted money here bc they took too long to get my order out. Had to leave due to the wait and other errands I had to run. Food went to someone else. Still charged for food I didn't get. Bad service. Slow. This franchise lives out the Ray Kroch spirit...steal and screw over people. read more

Can count the times I've been to this McDonald's and there's always been a mistake. Go to the one on east 14th street it's not that much further and it's always quality read more

THEY GAVE ME A BITTEN BURGER! Ordered a few items, one of which was a Big Mac. Drive home and realized the burger was BITTEN BY SOMEONE inside! The fries looked half eaten too. WHO TF IN THEIR RIGHT MIND MESSES WITH OTHER PEOPLES FOOD and HANDS IT TO YOU?!?! We didn't touch any of the other items and drove back for a refund. We explain they gave us a bitten burger and they ask to see it. We tell them we want our money back and they can have all the food and drink back. They give us our money and we ask who is making burgers back there, because that ISH FN nasty! The person in charge replies with "I doubt it was like that..." WHY WOULD WE TAKE ONE BITE OF ONE ITEM AND NOT TOUCH THE REST AND GIVE YOU ALL THE ITEMS BACK?!?! Makes no FN sense. Never ordering from here again. AVOID THIS AND PLACE. WORKERS ARE NASTY. read more

I came here with my nephew. The workers are super nice, they gave me as much water as I asked for and even bring food to peoples tables. There were a lot of people there when I was there along with other kids. Can't complain. read more

McDonald's - a playground safety rules sign - Fast Food Near Me - Castro Valley, California

We order ice cream vanilla cones and a crispy chicken sandwich (4a) To start with, drive thru service took a long time to take our order, when I got what I order we notice that ice cream didn't taste the same, it tastes like water it wasn't creamy or sweet like used to be and the crispy chicken sandwich was over cooked and oily. I went inside the restaurant to return the items and manager on duty (12/04/21 @ 7:30pm) was rude at all the times yelling and having attitude. I got my money back but I would rather have the good service and good food instead like used to be on this location. read more

McDonald's - Oily and Over cooked crispy Chicken (4a) order @Mcdonalds. How do they expect to beat @chickfila chicken sandwiches like this? - Fast Food Near Me - Castro Valley, California