Wasted money here bc they took too long to get my order out. Had to leave due to the wait and other errands I had to run. Food went to someone else. Still charged for food I didn't get. Bad service. Slow. This franchise lives out the Ray Kroch spirit...steal and screw over people. read more

buns buns and buns is my review of this establishment. how hard is it to get a freaking doordash order right they literally gave me hot milk when i ordered a hot chocolates literally how incompetent do you have to be for that to happen. they have never not messed up my order and i hate you guys read more

Ordered curbside pickup, our order had chicken nuggets so sauce is included in order details. Had to go in to tell them they forgot the sauce, the manager and one of the workers gave us an attitude when we told them that we were missing the sauce While giving us an attitude they also tried to be sarcastic and said something in the nature of "how do you order sauce" (as if it's not part of the ordering process).. well see my attachment, this is how. read more

McDonald's - Fast Food Near Me - Castro Valley, California

Calling all raw meat enthusiasts! This is the place for you! Came here one night and grabbed a burger only to get it home to find its was uncooked. It was really annoying especially since I had to wait for it after going through the drive through. Thank goodness I cut the burger in half before biting into it. I wasn't going to eat it so I brought it back and got a refund. The manager was apologetic and offered a new burger but I passed. She immediately knew who the raw meat bandits were. She flicked her neck and gave them a look of disappointment, however they could have cared less. They stood there with blank stares. I should have learned my lesson, but a few weeks later I was in a hurry and ordered another burger. When I opened it up the cheese wasn't even remotely melted. It was cold and standing at attention on top of the meat patty. They weren't busy at all so I'm not sure what the hurry was to throw out an unfinished burger. These are life moments where reality doesn't come close to expectation. read more

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Visiting this restaurant on a Saturday morning, it was incredibly busy. The staff all seems to be very efficient and working very hard. What's interesting about this McDonald's is that they have 6 kiosks that you can use to place your order however, hardly anyone is using the kiosks! I tried the kiosk, and in fact it really works very smoothly. You can even get the senior discount at the kiosk. The reason for the poor rating is the lack of sanitizing wipes in the children's play area. They have a sign that says McDonald's "cares" but then of course there are no wipes whatsoever. No real excuse for this. read more

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This one in Castro Valley is real low class. Got my order with drive thru, made us wait at the parking stall '1' for 30mins, in the end argued that I never ordered from them. Total waste of time and ruined my day. It wasn't like they were busy at all. Manager was just chilling and doing small talk with staff when I got out of my car and asked them whats going on with our order. read more

Horrible service, bad attitudes, rude, my food wasn't made correctly, felt very rushed, will not be coming back here ever.

Guy at checkout window did not give back right change. I gave him 2 10$ bills and he claims I gave him a 10 and a 5. Mind you I keep saying 15$ cash tendered, but he doesnt understand. Then starts saying that the meal I had bought was on promo so thats why I got less back... like wtf that doesn't even make sense. Long story short I told him to review the cameras because I am missing money. Low and behold he comes back with a 5$ bill saying sorry he messed up. When even his manager gave him that look like he got caught... maybe you shouldnt be taking money from paying customers bozo read more

McDonald's - Fast Food Near Me - Castro Valley, California

I usually have normal service at this location and don't have problems. I will not be going back to this location when I want McDonald's because the Strobridge location has been messing up my order a lot. I ordered a drive thru order yesterday I got a 5 dollar meal deal that comes with small fries , large vanilla ice coffee , free medium fries because I ordered off the app and a cheeseburger. The problem was the employees completely forgot to give me fries and I didn't notice right away because my bag was big and I was hungry because I'm 33 weeks pregnant. Everything else was in the bag but they only gave me one bbq sauce for my nuggets. I was disappointed I didn't get my French fries when I paid for the small ones and I left a customer feedback submitted through the app to report it . Someone needs to get fired because this is not the first time they have forgotten things in my bag and it felt like it was on purpose. I also left a google review for this location because my husband ordered dinner one time and they messed up the order really badly by not giving him his mc chickens when he can't eat beef he's Indian. My husband didn't get to eat and it made me sad. I personally think this is getting ridiculous. The workers are being paid more and it's more expensive to go out and it's shouldn't be so hard to put French fries or the correct food in the bag . read more

I like using the mobile app, but when it comes time to pick up they get the wrong order sometimes. I ended up with someone else's order and today I went inside to pick up mobile order because it was taking too long and they said it's not in system. The manager working today was mean. Finally they had the order come out, but it shouldn't take 25 minutes. I have better luck just going through the drive thru read more

HORRIBLE!!!! THE FOOD WAS DISGUSTING! I found a piece of nasty hair on it and the service OMG. It was horrible I was asking for a cup of water and this lady said " what do you guys want now?! You guys keep coming back here oh my god?!" As a customer you should treat us like one. The ambiance was DISGUSTING!! they're floor was sticky and it smells like SHIT AND SWEAT!! and they didn't help us when we dropped something! don't go here. read more

No muffins or bagels at breakfast... a sign would have been nice before I got stuck in the drive thru line

Highly disorganized, slow, chaotic, and the opposite of customer centric. Their machines are often broken. And they don't tell you when they are broken. They let you order stuff that they don't have. They will then say your order is ready, including the stuff they are out of. But then it's missing from the bag. Then they will give you a refund for the stuff they don't have, but give you a refund that is smaller than the amount you paid. They don't care about the customer. They don't care about getting things right. They don't care about fast service. The stuff here maybe less expensive than elsewhere, but you'll end up paying for it in time and mistakes. read more

I wish I could give NO STARS hate this McDonald's can't go back here ever again how are you guys still freaking operating?!?!? Disgusting food with plastic in the burgers and undercooked sausage!!!! read more

Well, I don't often make it a point to waste time writing reviews of fast food restaurants. However this morning's experience was so unique to me that I thought I would share. Plus, since the first thing I have to talk about is my coffee order I have so much sugar running through my brain that I can see multiple timelines, And it turns out in most of them I write this review. The first thing I noticed was that there was almost no line which is really unusual for this location but I decided to go against my first instinct to run and got in line. When I got up to the ordering microphone I was placed on hold for several minutes. And despite a relatively easy order it took several minutes to get it complete. When I got to the window to pay I discovered that this was because the person who was taking orders was also having an in-depth conversation with another co-worker. Well I couldn't hear the conversation subject matter It was hilarious I'm sure because both of them were laughing heavily and completely ignoring everybody else. Then I got my food and the person who gave it to me was polite courteous and pleasant. Had I known that he had handed me what I can only assume is melted down sugar candies suspended and a lukewarm milk solution. . . . Maybe I wouldn't have had such a pleasant memory of him. It's hard to tell if the sandwich is okay because I'm shaking from all the sugar in my coffee I assume it's coffee it doesn't taste like coffee it really only tastes like sugar and since I ordered a coffee order that has NO sugar in it the amount of sugar that's in my semi-warm drink is spectacularly bizarre. I wasn't able to drink more than a couple sips of it because it's not coffee. My hash brown which is usually the delight of every breakfast order was of course ice cold. And soggy. Most disappointing. But at least I have fresh data on when to not go to McDonald's. If no line is there it's because no one wants to be there at that time. So 10:02 on a Monday morning: this is not the McDonald's of choice. read more

No napkins. Forgot sauces. No ice. Filthy tables. FILTHY bathrooms. To top it off, there was a hair in one of our kids meals. No.

We try to avoid this location if possible. The staff is typically rushed and kinda short with us. The food takes forever and they always have us park in the mobile pickup spots, even if we're just ordering fries and drinks! read more

Dirty everything. Floor is filthy. Smells like urine inside. Workers kept giving me dirty empty cups and would give me attitude when I asked for a new one. Everywhere I looked in the kitchen was dirty. They didn't have napkins to give out. No one to clean the floors or tables. 0/10 experience read more

If you run out of at least the shakes, you should be courteous & put a sign out to let people know in the drive through that you don't have anymore! Around the weekends like 3am gets packed, especially coming off the freeway. Not to mention, too many times, that their register doesn't work or something. That they don't except cash. Instead of having people wait in the drive-thru in the long ass line, again to be courteous and let us know, with a sign, or come out and let us know; something! Ugh. Never coming to this location again, because of having problems too many times. read more

Thanks for old cold fries, old food. Waste of money. Wont be back. Not first time we have received awful food from this Mc Donalds. read more

McDonald's - Thanks for cold, old fries. Food taste like its been sitting. - Fast Food Near Me - Castro Valley, California

Downgrading to a ZERO. I understand the workers are mainly entry-level employees, but dang, take some pride in what you do. Here's a secret to the workers: You never know who you'll be helping. I know many people who were snagged from fast food jobs by other professionals looking for someone with excellent customer service and the ability to do a good job under pressure....and then offered $50k+ a year. Not only that, but your bad attitude, snarky facial expressions, and all-around laziness is really ugly and unbecoming. Also, a word to the manager/owner here: maybe fire everyone, close for a day, and re-hire with a new attitude. I'll stick with Wendy's next door, or McDs on Grove. You're an embarassment to good fast-food restaurants and the people that work at them. read more

Two times I have had unsatisfactory visits at this McDonalds. Typically I don't have any issues but these two are the worst. Last year, I went and bought a sausage mcmuffin and an apple juice. The juice tasted weird and when I checked the expiration date it had expired 1 month prior! Today, I went and ordered a big breakfast and halfway through my pancakes I found 2 pieces of plastic inside the pancake! I will attach both photos for reference. Plastic in pancake 2/22/20 @ 11:06 am Expired Apple Juice 04/29/20 @ 7:46 am read more

McDonald's - Plastic in pancake - Fast Food Near Me - Castro Valley, California

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Ordered off the app, waited for 30 min and they never brought the food out. Went inside and showed them the receipt email I got for placing the order. The "manager" said they did not get my mobile order and could not honor the food order. Told me to just order again and pay again with no refund for the initial mobile order. She told me I would have to accept the loss of payment. Would not apologize or cooperate to complete the order. She was unwilling to replace my lost order even after o showed her the email I got showing it was completed with payment and with an order number. When asked if she was the manager on site, she DENIED IT. One of the workers then told me she was the manager and she was lying. This was the worst service I have ever gotten. DO NOT EAT HERE!!!!! Here's a pic of the "non-manager" read more

McDonald's - Worst manager ever - Fast Food Near Me - Castro Valley, California

The workers are grimy and disgusting, they don't wear gloves when preparing food. food always comes in wrong, ordered 20 mcnuggets and a sprite got 8 nuggets and a hi c. DO NOT GO read more

It was 7/12/22 10:38a Tried to order breakfast! Sad lady said since covid no 24 hours breakfast since then! Sure enough after me and the kids enjoyed the kids play area and meals As about to washed hands and let kids play for 15 minutes as we agreed! that lady worker came up and said Kids area is close due to covid ! And that area was not sanitized at all ! Looking at me liked i was so stupid didn't know ! Yeh right ! Shouldn't that should blocked off with some kind of hazards tapes to stop any visitors!!!! read more

F you guys. Sit in the drive thru for 10 minutes then tell me " the store is closed ??? It's a 24 hour location right?? WTF ???

I observed a significant delay in serving customers in the hall, with no apologies or acknowledgment of the seriousness of the situation.

I am always buy from this location. but i am feel upset at 2 weeks ago. I am order 3 Happy Meals to my children. because they like the Disney toys. but when we receive the happy meals ,they give us 3 same toys ,and all weren't Disney. the children were very disappointment for it. I am go inside the restaurant and ask for the employees, they only said this is the only one toys . No one want response to me anymore. Just feeling upset at that time. Because I were order by APP, it is showing me they have this toys. so I order from it, But the result is frustrating. read more

Everytome i order online and curbside pick up. They always takes to long to bring out my order. And when they finally bring my order out. Something is missing from my order or gives me a wrong order. This is the third time it happened. They need to traine their workers. SMH! read more

They always mess up on the tea.... "Large Sweet Tea" is the only thing I order from this obese ass restaurant and it's either unsweetened tea or it taste like sh!t read more

They gave me the worst McDouble I ever seen. It was drenched in mustard on top of it and inside. I was a having a trash day and they put the cherry on top. A big thanks to the cook that day. read more

Just observing people using the scanning machine to order their food. One Dad and little girl had to wait at least 30 minutes or more for their order!! It was a Happy Meal!!! My husband had to go to the counter to complain on behalf of the Dad... Took another 10 minutes to finally serve them!! It's a slow Sunday. Guess most of the orders are for food pickup services customers. We watched people use the kiosk only to wait while people walked in and received their orders... What's the purpose of these computers? Why are people using them when there's an employee standing behind the cash register?? As for our order not too bad... They really shrunk the fish filet and the fries were lukewarm!! Oh well... Time to cook on Sundays again. Just happen to be in the neighborhood! Prices are going up too! read more

Horrible service. Waited in drive-through and got skipped twice to then find out that they didn't have what I wanted. Management needs to check their customer service and what products they have. read more

I avoid coming to this location because every single time I do come here they can never get my order correct. My recent visit, they told me to park at a mobile stall & they'll bring my food out but they never did! It's also the fact that it's a small, simple order. Their employees can't even do the bare minimum for their guests & have the worst attitudes. 0/10 recommend. Terrible service & employees! Their employer needs a better team running this place. read more

I don't have high expectations from a McD's, but this is a new low. I made a simple order of 2 Egg McMuffins at the drive-thru window, and was told to pull forward to one of the waiting spots, because the eggs will take a minute. Fine, so we sit in my car for 5 minutes, then a server walks over with multiple bags and starts handing out the orders. When he comes over to me, I confirm my order, but instead of handing me a bag, he says that they messed up my order and continues to hand out the bags to the cars behind me. On his way back into the restaurant, he tells me to pull up to a spot where I won't be blocking the other cars, and tries to repeat my order but messes it up again ("3 Sausage McMuffins?"), so I confirm my order again ("No, 2 Egg McMuffins"). Another 5 minutes go by, the same server comes back out again and hands me a bag, but when I check, it has 2 Sausage McMuffins. At this point, I am at a loss of words and decide to walk into the store to ask for a refund. In all fairness, the young intern at the cashier was quite accommodating (and looked a bit freaked out), and I understand that this is mostly the doing of one incompetent employee, but enough is enough already - how much should I need to do to enjoy my Egg McMuffins in peace? read more

So I've been waiting 20 minutes in line to be told that they're closed and it's 8:55 PM on a Sunday night there's Hella cars in the back of me and then there's a car in front of me that I have to sit here and wait for instead of them having them go around so that all of us can leave I don't understand what's going on and I don't usually leave bad reviews but I'm pissed read more

Worst place in the world service sucks waited on the mobile pick up for over 15 min. Had to go inside to tell them that I was waiting and food still wasn't ready. Never again. read more

Orders 2 sausage EGG McMuffin online, curbside pickup -- wait was close to 10min, get home and discovered NO EGG -- just sausage McMuffin -- WTF ... read more

Slowest fast food ever. Waiting for a mobile order from their app for over 20 minutes now and still waiting. I could have driven all the way home and gone to the quick one in my neighborhood but figured this was on my way. Worst decision ever. read more

Their indoor service is non existant. They won't take orders at the counter. They won't bring you your food. They don't even call out your tracker card number. They call out the receipt number, but the kiosk doesn't print receipts. The staff will not even acknowledge you because they are so overworked. If you have a car go anywhere else. read more