Local to this when visiting the area 5x's over all different days or nights I had asked POLITELY please make sure the order is "made to order" Fries constantly taste bottom of the barrel and burnt. Nuggets are CONSTANTLY COLD. The 2 people that are friendly there are rare the others want to argue you down and get you OUT the way and on their mess up. I was not going to do this but this last time was the last time ya'll got my family's order cold. The manager needs to have a group meeting expressing the golden arch expectations. These meals are not cheap and once we drive off we are subject to what was not completed. read more

Its never a welcoming greeting..,Just vague, coffee pouring needs to be addressed. They pour to the TOP which causes spillage. Not trying to he mean but just giving my opinion. A good morning goes a long way especially in times like today. I understand to some its just fast food but I thought McDonalds had a reputation of going above or beyond? I guess not anymore. read more

McDonald's - coffee poured to top - Burgers Near Me - Castro Valley, California

These kids are busy- their drive thru is popping .:: the young man at the counter works smart and he keeps Moving ... the parking lot is a busy place ... very busy so be aware of the parking goblins - read more

I used to hate coming here...until lately. Sure, prices are higher than the one on strobridge, and workers often don't acknowledge you (it depends on who at least one lady is super nice) but this location serves up fresh food most every time as opposed to other locations where food is soggy or tastes unfresh. Most of the time it seems that they prepare it to order, which I prefer. read more

Ice cream machine is broken. It was funny when this became a thing but it's no longer funny. I've been to this location twice, once at night and once again midday today. Ice cream machine is always broken. How can a giant company like McDonald's not correct a simple issue. Also, $10 for a double cheese burger, medium fry and drink is wild. read more

McDonald's - Bag - Burgers Near Me - Castro Valley, California

Who's idea was it to put oatmeal in a coffee cup and and toss it in a bag with other food? It spilled all over my car. They used to pack the oatmeal in little containers. This seems lazy and inconsiderate. I don't expect a 5 star experience when I eat at a fast food chain like McDonald's but this is just unacceptable. read more

McDonald's - Spilled oatmeal - Burgers Near Me - Castro Valley, California

There was a fat fingernail in my milkshake, and I got no hot fudge this is absolutely outrageous and unacceptable and they were refused to give me a refund will never be coming back except for next week read more

Be careful and make sure to examine your food before eating! I found mold on the sandwich just before I was going to take a bite of it read more

McDonald's - Mold on Filet-O-Fish - Burgers Near Me - Castro Valley, California

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We come here only because it's closer to us that the one on Strobridge, but this place is bad, really, really, really bad. They never get your order right, especially if it's a pick-up order. And it doesn't make a difference if you pick-up at the drive-thru or curbside, they will get it wrong. And the french fries are barely cooked it's inedible. The worst McDonald's we've ever been to and today is the last time we'll order from here. Avoid this place at all cost! read more

Very hit or miss. One bad experience last month, where I got a different thing than I ordered I returned the next day and I gave them the receipt. The girl there asked me for the item that was incorrect. I had ordered a sausage McMuffin with egg and they gave me oatmeal. I said I don't have the oatmeal that was yesterday, I was running late for work I wasn't gonna return right away. She spoke with someone in the back and then said that next time I need to bring the food back and gave me attitude. How was I gonna know?! lol the guy literally open the bag and then gave it to me so I assumed that he made sure I was getting the right thing. Now I know that he was not making sure that he was giving out the right order. Anyways it was a bad experience. All other times have been good to ok but that left a sour taste in my mouth. Especially since I only wanted them to make it right and give me 1 sausage McMuffin with egg the following day when I was able to go back there. read more

McDonalds employees gripe about there wage... Frankly I careless almost every order is screwed up! Pathetic ridiculous I can't believe it . Either items missing Or someone else's order! I'm not going fast food no longer I'm tired paying to screw Myself I will starve First. read more

There are too many things to complain about this location. From the wrong order to not giving any napkins. Pathetic read more

if i could put zero stars i would !! stopped by for some breakfast omw to a long road trip back home and they 1 . forgot a sandwich . 2 i ordered a sausage mcmuffin and asked to sub the round egg for the folded look what they gave me !! read more

McDonald's - Burgers Near Me - Castro Valley, California

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Worse places I ever had ! Messed up the entire orders, asked 3 different people for napkins and I end up had to go to the bathroom for the tissue because nobody would even give one pic of napkin after 3 asks! All my orders were mess up as well!! It's McDonald I can't ask for more? I pay fair amount of money to get my "food" ! read more

Horrible. They didn't get my order correct on the app. I did not want salt on burger and they forgot my fries. Also no ice in the drinks? It's so hot to not have ice! Corporate complaints went nowhere. Horrible place to pay your hard earned money. They suck! read more

This is consistently the best McDonalds in the area. The food is always hot and fresh, the place is always clean. The staff are efficient and friendly. read more

If I can give a negative star the staff is rude at this location. I wanted to change a toy that we just got and this Hispanic kid said not my problem we won't change it. Then the Hispanic manager steps out and says these are for little kids and you cannot touch them and see. All i said was look for the toy and see what it is it's simple and everyone at this location always makes a big deal out of it. It's for my 6 year old or I wouldn't even care. If you want to get rude service then by all means come to this location. read more

I have nothing against anybody but you should have people taking the orders in the drive-thru that speak and understand English properly. I told them three times I wanted the cream and sugar in my coffee. I pull away and they put the cream and sugar on the side and then they didn't put anything to stir my coffee with. And this is the problem with the person doesn't understand English properly read more

They lied and said they didn't have lemonade and gave my other family member lemonade. Very weird experience.

JORDAN!! This kid is absolutely amazing!! He's very sweet and kind this kid needs a raise ASAP!! He is the only good worker there I've had my order messed up multiple times by other employees and he has been the only good one and never messes up my order! read more

I ordered 10 minutes ahead. When I went to get my food they didn't have it ready. They asked me to park on number one. They eventually gave me my food but didn't give me the two ranches I paid for. I was not gonna go inside. Then. I wanted to take a sip of my soda... there was a leak on the side of the cup and it had been spilling all over my car. This is unacceptable. It wasn't even busy. Happened around 2:40pm 09/29/24. I already left so I can't go back to complain. The only reason I got the food was to enjoy it with the ranch... they didn't give it. I'm really upset. Manager should tell them to make sure they don't mess up. And they didn't give any napkins either. Now I have a huge mess in my car I can't even clean up read more

McDonald's - Unacceptable. Leak in the soda cup. Complete mess in my car. - Burgers Near Me - Castro Valley, California

This location has some of the worst service that I've seen at any fast food chain in Castro Valley. You can come into the drive thru and literally sit in one lane while cars drive up and through the other lane. You'll then get to the window and the person have your order mixed up. I've gotten back home and realized I had missing items not one time, or two times, but four times! When you go inside their even slower to assist while walking by and watching you stand at the counter. Worst Mc Donald's in Castro Valley. I'll take my money elsewhere. read more

Me and my wife just wanted to have a nice and simple breakfast from our friendly local neighborhood Mcdonalds. They got our order wrong pretty much 100% wrong thankfully they accommodated us and fulfilled our order when we got there but I took a bite of my egg McMuffin and there's a f*cking egg shell in my mouth. After opening up my McMuffin i found a big F*cking egg shell just waiting for me read more

This place doesn't even deserve a one star! DO NOT GO HERE!!!!! McDonald's are franchises so please support a McDonald's that care about their customers especially when they say they would do something. I called to talk to the manager and I was told that I was wasting their time and that I needed to quit playing games. I asked kindly to talk to the manager again & then was hung up on. Very disappointed in the lack of compassion towards customers. Don't come here. The food, customer service and overall ambiance is 0 stars. Disappointed in McDonald's for having a franchise owner that videos children and watches the footage without consent. I've called multiple times to get help on this matter and no one seems to care. read more

McDonald's - Burgers Near Me - Castro Valley, California

I was trying to get my online order and the lady wouldn't look to see if the order was placed and I waited for 20 minutes while my food was ready read more

Yes I DO recommend this place! I grew up eating this since 72' when I was 10 years old back in the Philippines and I never looked back. There's something to be said about growing up eating something very Iconic like McDonald's a restaurant established since the 50's and it's STILL very relevant today as a restaurant! It's also been the very same ambience in this restaurant but very little change in which I like but the biggest plus in this eating joint is that you can enjoy its FREE WIFI signal which is ideal when you're done from your office work and eat here and get your work done all at the same time and how convenient is that!? read more

So we're at the Grove Way McDonald's location and it's FREEZING in the Playplace area. I asked if something could be done about it but apparently only the store manager can adjust the thermostat. BILLION dollar company which we the people help make highly profitable and we can't even get a little heat to help us stay warm. Shame! It's good to see they have their priorities in order! read more

Service was horrible. Lot of employees standing around. Parking lot full and people waiting in parking spaces waiting for food to be brought in. While I waited 4-5 people came in from Their cars because they had waited so long from the drive through to find out what happened to their food. Our order was missing a burger after we waited 10 mins. read more

This is the absolute worst McDonald's I have ever ever been to the customer service is horrible. The orders are never never right eight out of 10 times that I have gone there. I've had to pull over into a stall and wait for them to bring correct food fresh food my food And the attitudes and hear me when I say this I am not racist at all, but this McDonald's is predominantly Hispanic and these Hispanic young people are rude. They are nasty sanitary homeless people sleep at the table inside. It's disgusting. It is absolutely horrible and they're in such a location, location location That they get so much business and I can see where they just throw in bags and give it to people because it's headed toward the freeway or it's just getting off the freeway for some people and they're in a hurry and they're trying to grab something and this McDonald's will just put anything in the damn bag old food, cold food And then get an attitude when you go back and say something to them about it. They try to paint this narrative of an angry black woman because I want my order correct if I pay for a service, it should be rendered correctly. That's what I expect. Nobody has money to give to McDonald's and we all know that the prices of McDonald's food has gone up, astronomically the gouging that's happened at McDonald's is awful and let's not talk about the rodents that's been all over the news in McDonald's. I'm very angry right now. I went to McDonald's because they're right across the street from me to get a cheeseburger and fries. I paid for lettuce on my cheeseburger, there was absolutely no lettuce on my cheeseburger. I slung it out the window. I was so fucking mad read more

You can very rarely count on them to have soft serves on a hot day. I always think the best of them and assume they will have the soft serve available, but often times it is always out of commission. Always disappointed & never learn from my past mistakes of not calling before dropping by. read more

They never add salt to their fries. Forget the straw. Never give sauces or they're stingy with it. They were rude to me. They said,"she told you to park in number 1! We ran out of fries." No one told me anything. They asked about the mobile app and what I want. The cost of my meal. No hello or thank you. Rude workers. I ever tried to mention it to one of their workers. No response but,"is that all you ordered? Thank you good bye" read more

Food always fresh, warm, and never bad!! It's a busy McDonalds in the evening which it's right in the corner of light street and freeway by 580.. I know sometimes there short handed but depends the day of week or if it's a weekend got to understand there doing there job and best to get your food right away!! Inside there a play area for kids and well area seating to sit anywhere you like. The place is clean and nice to have lunch with the kids. They have to mobile app pick up or the drive threw!! Other then that This McDonald's is a for me. read more

I ordered extra bags full of fries and then they gave me one fri.the fries have no flavor them

McDonald's holds a special place in my heart because it reminds me of my childhood. I still love grabbing the fries and cheeseburger with a drink. Love the triple cheese burger. Ordering on the app is the best way to go so you can access all the great deals. I enjoy purchasing from this location. They always get my order correct and the food quality is consistent. I love the customer service here, the team members never disappoint and are always in a good mood. In loving it. read more

This is beyond ridiculous McDonald's. Like really? Smh y'all gotta do better this so upsetting read more

McDonald's - Deluxe Crispy Chicken Sandwich I thought? - Burgers Near Me - Castro Valley, California

The ones around me at least, a lot of the people they hire don't really have any manners, the least I can do is say thank you or have a nice day, I work in a job like this too so I understand there are rude customers and your working your butt off and they do! The staff work thier butt off at McDonald's but you can still say thank you or have a good day, not just being completely silent just staring. The other huge thing is for food whose I believe the food is delicious but I do wish they had 24/7 breakfast back/ all day breakfast because I would go there almost everyday for those sausage and egg McMuffins! I am so so sad that they took that away and really wish they brought it back! read more

Ah, my niece got me to cave in and get McDonald's before going to the zoo. The smell of French fries always tempts me but I'm able to practice self-control. Not this time though! This McDonald's only has 2 stars but my experience was better than that for sure. The drive-thru moved fast and the employees were friendly. They had to fry more fries so they told us which stall to pull into and they brought our order out to the car. I double-checked the bag before leaving and everything was there. I had to wait 10-15 minutes before diving into my spicy crispy chicken sandwich so it wasn't crispy and the bread started to get soggy from the condensation. The sandwich could've used more of the sauce and that probably would've helped because the chicken was a tad dry. I didn't think the sandwich was spicy at all. I also thought that I was ordering a spicy McChicken, whoops. The fries were definitely under salted though. I love French fries, so much so that my previous coworkers always bought them for me without me even asking. I didn't want to finish the fries because they were so under seasoned and just not addicting so that says a lot (I finished most of it only bc I hate wasting food). Also I wish they would provide ketchup because I didn't realize it wasn't in the bag until later. read more

McDonald's - Spicy Crispy Chicken Sandwich - Burgers Near Me - Castro Valley, California

My mom went to mcdonald's on her lunch break and when she got home and tried to eat her food she realized there was a bite already taken out of her burger. I guess one of the employees got hungry, took a bite out of a burger, wrapped it back up, and then decided to serve it to someone. Disgusting. read more

Messed up my order and didn't even apologize. I had to drive back to the location just to get the rest of it. Manager didn't even do anything to compensate for the troubles. This manager shouldn't even be a manager in the first place. Clearly no training on customer service, anything would've been better than nothing. Instead of even offer any sort of compensation for my troubles they rather have the negative review and PR. Definitely needs to be retrained and know how to accept their teams mistake. It's simple. read more

It all depends. Most of the time at this McDonald's, you get the efficient, intelligent crew. They're fast and they get your orders right. From time to time, though, you get the B Team; well, it's more like the F Team. This morning, April 10, 2021 (Manager, here's your chance to find out who are on the F Team!), I got the F Team. I ordered two breakfast sandwiches. They got both orders wrong. To top it off, I asked for ketchup for our meal. When I got home, we found hot sauce instead. You get what you paid for. I can't be too demanding of a McDonald's. However, the frequency of bad service here is beyond normal. A customer should have choices. So I will be driving a little bit further from now on to go to the other McDonald's. read more