The fact that I tried to resolve this issue AT THE STORE LEVEL was me being understanding but the fact that the Shift Manager-Maria (if that's her name) spoke in Spanish to another employee (not aware that I also speak Spanish) said the issue isn't her problem, so why am I bringing it to her....causes a major problem for me. What Shift are you managing, if you are not able to SERVICE any customer issues that are in front of you. Some OBJECT was in my food and in the pictures you can CLEARLY see their is an issue. I have aaked for communication from the Assistant Manager, General Manager, District Manager so now i need Corporate McDonald's to contact me. My name and phone has been left at the store twice (with Lele and Xochilt. This is unacceptable! read more

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Came to this McDonalds in the drive thru Christmas Eve before they closed. The two boys that were working the windows were less than pleasant. To top it all off, we only ordered fries and, while looking in the window waiting for our fries, we saw who I assume was the manager (lady with dark hair and glasses) who was eating the fries out of the fry container they dump the fries into with her bare hands. This all while scooping our fries out of the container at the same time. I reported online but disgusting!! read more

Update your hours!!!! People drive 20 miles to come eat because it says you're open but NOOOOO! You ain't open!!!

Terrible service lights switched off and on, kiosks were broken, food never came out. And they called me a kike.

This McDonalds has gone down hill so bad, they are constituting out of the products you order, but let you order it, then tell you at the window they are out of the product, blue get the orders wrong as well!!! Needless to say I will not be visiting this location again!!!!! read more

SO BAD. My burger came with two burnt buns tasted so nasty. I am requesting a free meal because of this. Your customers are paying so make it worth it this is the worst cheese burger I ever had. ITS BURNT. Not to mention they forgot the sauce I asked for, so that annoying!!!! read more

McDonald's - Burnt Cheese Burger #7 - Coffee & Tea Near Me - Cumming, Georgia

I pretty much only go to McDs for breakfast, and this location always gets it right. The drive-thru is efficient, w/ two order lanes at work. Also, I'm a big fan of Kimberly who operates Window #1 in the mornings. She is cheerful and always has a kind word!!! Cheers! RS read more

Worst McDonald's I've ever been to. I wish I could give 0 stars. It's run by kids and/or adults who don't care about customers. Every single time I have gone there, something has been wrong, missing or disgusting. At times I've caught mistakes by this location, I will go in and ask for the correct order. In response I get attitude and foul looks. This last visit has me furious. I ordered 10 nuggets and a hamburger. That is it. I attached a picture of what I got. In a box underneath this mystery sauce that I did not order was 6 nuggets. I did NOT ask for this white sauce as I hate ranch and tartar sauce. I don't know if this is a joke or a mistake but I will not be going back to this location. I'm disgusted. read more

McDonald's - a bag of cheese and a sandwich on a counter - Coffee & Tea Near Me - Cumming, Georgia

I see why it such a low rating. Haven't been there in a long time but my wife was inspired by seeing Trump working the fry station so I went. Couldn't have been a more simple order: 1 cheeseburger, 20 nuggets, 2 LG fries. Wasn't even busy, and despite all the employees I saw bumping into each other and getting past the English as a second language with virtually every one of them, they still screwed up. Told me to pull up to the 3rd, newly installed window to wait for my order; then the kid walked around the parking lot to deliver my bag, after offering it to the wrong car first, in a parking space. WON'T BE BACK, NO MATTER WHAT! read more

Their mcflurries are a waste of money. They just give you vanilla ice cream with crumbs on top. Not to mention, they almost killed a friend of mine giving her cherry cheese pies instead of apple... read more

Good food but long wait time I almost left but hit the Griddy before I left then that called my number and they should put shorter wait times but still good food read more

This place is sad. Don't even honor the corporate free veterans meal. The fries were old. This could be a very lucrative business

Probably the worst McDonalds in the area. Fries were ice cold, ordered a burger with just mustard and onions (sticker on it stated that) ...it came with ketchup and pickles, and my Coke Zero was regular coke. Everything was correct on the receipt as well. Register kid was on his phone and didn't even notice me pulling up. Waited a good minute then honked...he didn't hear that because he had ear buds in. So I beat on the glass to get his attention. Sad times we are in, people just don't care and have no pride in their job. This isn't the first issue I've had at this location, but it will be my last because I won't frequent this one anymore. read more

Terrible. The app never works for this location. Shorted food. Never get my order correct.

The place was disgustingly filthy. It smelled like a zoo when we walked in. All of the tables were dirty and the floors were nasty. Staff members were arguing with each other and other guests getting overcharged and having to get refunds. The place was a total wreck. read more

One of the worst customer service I've ever received. I wanted to give them a chance since I figured that people might be a little harsh on people who work fast food but I'm sad to say that wasn't the case with this location. Please retrain your staff on human decency. read more

My husband ordered yesterday March 9th 2022, 2 mchickens no mayo and a medium fry around 530 545pm. He has been, for past 4 hours with about 30 minute break between have been throwing up and liquid poop(bad) with an upset stomach. Can't hold anything down, so watch out they give you food poisoning. He will never eat McDonald's again for how much he says this need to be over. read more

The car in front of us really pissed off the drive thru guy, because he basically threw our drinks and food in our face. I'm sorry the guy in front of you made you mad, but that doesn't give you the right to just throw food at us. Plus all the food was cold. Not a good experience! read more

It's not as good as you would hope pulling in the lot. Staff is unenthusiastic and food suffers from this nonchalant attitude. The place is reasonably clean but it's plain to see that the people working here would rather be somewhere else. After 50 years a Georgia McDonald's burger outta taste pretty similar to a Texas one. Yet here it slips and falls well below that standard. Bun and burger taste manufactured and wasn't hot enough to even slightly melt the cheese. They do pour a good coke here. Fries were under cooked and overly salted. If you get the urge for McDonald's keep on driving as this is a poor example of America's favorite drive in experience. read more

Once again, part of our order this morning at the drive-thru was missing. Ordered 2 breakfast sandwiches and 2 orders of hash browns. Got home, opened the bag, and found one of the sandwiches to be missing. We live too far to drive back. Order accuracy is atrocious at this location and everyone should avoid it until the management can determine how to hire more stellar employees who can bother to check orders before handing to customers. This happens too often. Don't bother coming here, drive further to other McDonald's locations! read more

My wife bit into her sausage McMuffin this morning and proceeded to spit out a bone shard or piece of industrial plastic (pic attached). Needless to say she lost her appetite. Should've known better. When breakfast for 2 is a grand total of $3.73 including tax, you truly get what you pay for! read more

McDonald's - See that white speck? That's a shard of bone or industrial plastic that was in my wife's sausage McMuffin...yum! - Coffee & Tea Near Me - Cumming, Georgia

Gotta give this location credit. Early in the morning the Line looked endless and I almost hesitated but proceeded food was hot and tasty frappe needs a little work tho but overall great location read more

This McDonalds is the worst.... Manager laughed when told her I was going to call headquarters.... filthy dirty.... they are trying to conserve food by watering the sausage gravy and cutting fries... Manager has an excuse for everything.... read more

Absolutely the worst. Every single time they get my order wrong. I get it working in the fast food industry mistakes get made but this is ridiculous. They either forget something or make the order entirely wrong. - I ordered a Big Mac once with extra pickles. When I got home and opened my sandwich there was the bun. Meat. And a lot of pickles. But nothing else on the sand which. - Tonight I ordered from door dash and received a completely wrong order but because they didn't staple the receipt on the outside or double check my dasher was given someone else's order. - As I've mentioned multiple times they have forgot either my fries, sauces, even my drink sometimes. Honestly it's not even worth it. I highly recommend eating somewhere else. read more

I went through the drive thru and ordered a plain cheeseburger with onions and it took them 4 times to finally get that order right. And then while I was waiting, I heard a worker say, "Don't test me. I don't want to hear that order is wrong again. I'll shove this broom right up her ass." I wouldn't recommend coming here especially if workers act like that. read more

Will no longer go to this McDonalds. Have gone here for years but the person that gives you your food is so rude. She will not look at you, she just throws the food at you while she's talking and laughing with other employees. She actually dropped my drink this morning because she wasn't looking at me. They also forget to put something in my bag almost every order. read more

Friendly service, clean, fast and hot fresh food! Especially the French Fries!! The McDonald's around us are not as friendly as this one was, great customer service. read more

Very polite workers, but everytime we get iced coffee or coffee here it has been weak or watered down. It literally looks like a weak tea and taste like watered down weak coffee. This is not the norm compared to other McDonalds coffee. I called to voice my opinion and was put on hold several times. The manager seemed preoccupied and indifferent. read more

McDonald's - a shot of a drink in a plastic cup - Coffee & Tea Near Me - Cumming, Georgia

Excellent staff and food. Quick service, hot food. They have a Couple of cool motorcycles on display. Angela that works the front counter is fun, energetic and shows a sense of urgency. The girl that keeps the lobby clean does an excellent job! Love this restaurant! read more

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I wish I could give less stars because this was a insane encounter. Me and my husband went thru the drive thru. He ordered and of course they put something wrong he said no I did no order that the lady working drive thru then decided to yell at him and say ok they will fix it just drive up now!! In the rudest tone every so my husband called her a smart ass because at this point we just want food not to be belittled anyways. She then screams fuck off at the top of her lungs to us over the intercom with customers inside the store! How unprofessional I was shocked! I know everybody in the store heard we get to the window and ask for a manger who then tells us she isn't going to give us the employee name and she is standing behind her staff they didn't do anything wrong! I was in pure shock! This women's name (manger) was amber she said she ran the whole store and blah blah! She said that we were wrong ?? How do your staff is yelling at us the customer for what you don't wanna do your job today so your just going to be a rude ass I will never go back to this location and I plan to call McDonald's corporate as soon as the Holiday is over! I have never been so disrespected in my life I can believe management and also amber said the owner and everyone else would back her up I'm so confused why? Why was me and my husband harassed by McDonald's employees! Please don't go here it is a wreak! The employees are obviously unstable and plus he food is always horrible are wrong! read more

Ok, so the breakfast is good. The fries are good. The drinks are good. BUT EVERYTHING ELSE IS NUH UH IM SORRY BUT THAT IS NASTY AND BAD FOR YA OK no hate also the workers are very nice but there was one time where me and my pop went to eat some stuff at mcds BUT THIS ISNT THE MANAGERS FAULT there was this woman SCREMING AT COSTUMERS AND SHE WAS A CUSTOMER AND SHE WALKED OVER TO US AND STARTING YELLING AT ME THEN OF COURSE POP STOOD UP FOR ME and you won't believe what she did next SHE YELLED AT MY GRANPA then I said that's it I walked away and so did pop then she headed to the manager and started yelling at her and let's just say we left. We were the only ones there read more

Wish I could give it a minus star instead of any this is the worst McDonald's I guess I've ever experienced every time I go there there's always an issue especially the weekend and night people they're rude they don't speak more than once they've got my order wrong and from looking at reviews on yelp I'm not the only one that has issues with this place and when you confront them about their mistakes they act like you're in the wrong I have owned restaurants and ran restaurants for many years this place is unacceptable Today I wasn't feeling good all I was craving was a quarter pounder meal I get up go to the drive-through get home only to find I have two cheeseburgers called up there can't even understand the lady that answered the phone this place needs to be investigated especially the evening and weekend people the day people is not so bad but weekends and evenings I would not recommend going read more

Basic mc donalds , sometimes you'll get the right order sometimes you won't get what you ordered. Typical. Lately everything has been right and speed has improved read more

This is the worst McDonald's on the planet! It was our only choice for many years and they knew it! Constantly getting orders wrong and fries are Luke warm and never full. This store doesn't accept gift coupons from other states that all other Mcdonald's accept. If you ask for extra ketchup you get exactly one extra. Make sure you ask for a napkin and straws because they are seldom in the bag. read more

After a long day driving my son Micheal to his baseball tournament. I decided to stop here and get some happy meals since my 4 kids were being brats and maybe these happy meals would make them happy. After my children downed the fries and nuggs they refused to eat the apples (these ungrateful turds) Amanda thought It would be nice to throw her toy at mommy. Nice try Amanda but your aim was a bit off. She ended up hitting her sister, Rachel. So here we are in the ER waiting for Rachel to get stitches. Needless to say it's been a very adventurous day, we will be going back to McDonald's tomorrow. This is the most fun I've had since my 20s and more action I've had in a while since my husbands left me for his secretary. Jokes on you Kevin me and Dr. Richmond are getting married next week. And boy is he a snack (kids taught me this lingo) so shoutout to McDonald's!! read more

This McDonalds has recently completed renovation. Huge improvement. My breakfast was outstanding and everything looks like it is from this century. Digital menus, and don't forget to download the app for special deals. I got my free McMuffin when the Falcons beat the Green Bay Slackers. Coffee is great too. As far a McDonalds goes this is a good one, now. read more

like I know McDonalds is bad to begin with but this location is a mess. Nothing is ever right when I go. Everytime I decide to go into the store I don't get helped for awhile, all of the staff is looking around clueless about what to do. The store is very poorly operated. read more

This McDonald's is horrible! They are so rude and they will not honor gift coupons. They know they are in a prime location and could care less about their customers because there isn't another McDonald's for miles. read more

I'd say 1 out of every 4 times my order is wrong. I don't want pickles on my burger. Why is that so hard to do right? On top of that they forget to give me a straw about the same amount of times. It's minor, but it's annoying. read more

Twice my order at the Drive Thru has been incorrect. I ordered a double cheeseburger with no pickle and received a double cheeseburger with pickle and no cheese. I can understand once but twice on 2 different days. Another issue has been the freshness of the food. After being disappointed multiple times, I have given up on this McDonalds and probably not eating at other McDonalds unless a dire emergency. read more