I'm getting better with the McDonalds App, and am no longer ordering extra items due to my inaccuracy when ordering. But let's talk about the food. As we pulled away from the drive-through, my Ride or Die began unwrapping his McChicken. The whole thing had been hastily thrown in paper wrapping. I know that McDonald's is not fine, dining, but when I'm spending 15 bucks to feed a little boy, I failed to see the value in the food. read more

McDonald's - Burgers Near Me - East Aurora, New York

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This place takes forever, I only go there if I absolutely don't have anywhere else to be as the takeout Line regularly takes 20+ minutes to get through if not longer. I made my order before 8 o'clock and it's currently 8:24 and here I sit no even making it to the window to pay for my order yet. read more

McDonald's - Drive thru - Burgers Near Me - East Aurora, New York

this Mc Donald's is one of the worst In NY they all ways for get something even if I pic it up or deliver like to i ordered two mcriddle meals and 2 extra hash browns and the for get one of my mc griddle sandwiches read more

This place absolutely sucks. They lock the doors before 7:30 PM and you will not get through the drive-through in under 20 minutes, I promise. read more

Very slow, takes very long for simple orders, not very nice to costumers. Should get 0 stars

Ack. If you don't like people or service this is the place for you. It's eerily missing something. People. It's a very cold environment. You order at the kiosk and pick up from the empty counter that employees used to greet you at and ask for your ordering. Nobody says anything to you. Your table number is shouted out eventually. I wouldn't return. read more

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Everytime I go to east aurora McDonald's I ask for chocolate shake and they claim machine is down or they are out. Why have this on menu?. Seems like nobody wants to make it. read more

The service was absolutely horrendous. Every time I go in and order food it takes at least 30 minutes for them to make it.

We all know that McDonald's in general has become way more expensive than it once was. Yes, inflation in the general economy plays a big part, but McDonald's his exploited inflation to their own benefit more than almost any other major company. I'll now only buy the occasional value menu item, or maybe a Big Mac if they offer some kind of coupon or promotion. It's silly to pay $8 for a Quarter Pounder. But let's set all that aside and judge McDonald's on another criteria that they used to be known for. Quickness. I probably wouldn't mind some of the higher prices if I could get a quick cheeseburger on my lunch break, but McDonald's can't offer that anymore either. I'm only picking on the East Aurora location because I work near that one. At least the employees are polite at the East Aurora location. I will only nitpick the East Aurora location for their illogical drive-thru layout which allows self-centered customers to cut in the drive-thru lane if they come in from the back rather than the front. The drive-thru lane may have anywhere from zero to 15 cars in it at any given time. Last time there were only three cars in front of me, but it still took 15-20 minutes to get to the menu board, order, pay and pick up my food, which consisted of one McDouble. In the old days, if the drive-thru line was long, I would simply park and go inside. But now, there is nobody inside that is allowed to take your order. You have to go through an annoying touch-screen process that takes longer than it ever did when they took your order at the counter, and it never wants to "accept my form of payment". Everyone in front of you also takes forever to figure the damned thing out compounding the slowness. At least at the drive-thru, you can still simply vocalize your order in a few seconds. P.U. is what I think of the touch-screen kiosk. You can go ahead and blame labor shortages, but it seems to me that there are just as many people working as there would have been 20 years ago, but the new ordering systems that have replaced the old simple "place order with a human, pay, wait for 2 minutes" system are simply broken and are not meant to enhance the customer experience, as much as McDonald's corporatespeak may deny it. Evidently McDonald's has abandoned the old customer experience of at least getting your food in a quick and friendly environment. Key word there is quick. read more

sat at drive thru for ten minutes just for another car to roll up in the other lane and immediately get their order taken huge L of an establishment now my gf is going to beat me up bc i didn't get her grinch fries in time read more

Slow service. They need more help and management to improve operations ASAP. They don't open the lobby doors at stated hours on web site. Sad state of affairs so management not workers need to improve operations. read more

The service is very slow. It usually takes about 10 minutes in the drive thru. Food tastes good though

I never write reviews. we don't eat mcdonalds food often. we went to the east aurora location today. we walked in and all 6 kiosks were broken. two people were waiting at the counter and from previous experience, you may wait a lifetime get your order taken. We leave nd decide on the drive-thru. The male who took our order was nice and seemed to know what he was doing. I drove up to the window to pay and asked to add an item. He said it was no problem and even used the promotion to add it for a dollar, even though I wouldn't have cared or fought it. We get up to the window and the girl tries to give us 3 large sodas. Our actual order was 3 sandwiches, a ten piece nugget, and 3 fries. She told me the people in the car before me had claimed our $26 order, which means they paid for the 3 sodas and got a lot of food in exchange. The girl said something is wrong with their monitor as she looked at it confused. She asked for my order again. I figured once I started it, something would register and she would see it on the screen. She apologized and said they would have to make our order again. We waited forever. It was as if they were making everything from scratch instead of rolling the paper covered sandwich through the warmer, which is what you expect to receive. We waited at that window for 15 min. If I hadn't already paid, I would have left. There were five cars lined up behind me by that point. The girl came to the window and apologized twice. I happened to see her by the slushie machine, after I watched her walk around with her fingers in her mouth, as if she was biting her nails. The blue slushie get filled, I assume for someone else, and I watch her take her fingers and wipe the side of the cup to get the excess blue off it, then lick it, then do it again. WHAT???? She finally gives us the three sandwiches , nuggets, and apologized again. then she says as an apology gift. She wants to give us the blue slushie and said it's on her. Thoughtful, but no thanks. Not interested in the cup with your saliva on it. On top of everything else, the two double cheeseburgers with extra pickles look almost completely flat and half the size. the BEST part is coming home, sitting down to watch the game, biting the burger and pulling a hair out of it. So disgusted for so many reasons. Save yourself the time, money, frustration and now nausea after the hair I ate. gross. read more

I was there 10/27/23 and while the drive thru line was a little slow the employees were excellent! The staff member who handed the food to us was so kind and friendly, even apologized for the backup when it wasn't even her fault. I wish I had her name bc she deserved to be recognized!! I had no issues with my order either! read more

Young ladies at the counter are very rude and disrespectful. The manager should be on top of that don't recommend going here. read more

McDonald's - McDonald's in East Aurora girls at the counter are very rude and disrespectful. - Burgers Near Me - East Aurora, New York

The people are friendly, but that does not matter when I have to wait 20-30+ minutes in the drive through for a burger and fries. Every single time I come here it's the same wait . They should consider closing if they can't handle the volume of customers. I understand things can get backed up but when it's every time- something needs to change read more

We went in for a quick lunch on Mother's Day and the entire restaurant was disgusting. Food all over the floor. The tables every single one was disgusting. The floor was sticky. We waited over 20 mins for food. When asked for spray to clean the tables we were ignored and then we needed to ask again and someone came and did it. She was wearing disgusting sweatpants and sweatpants and crocs with no socks. We also had to tell her we asked specifically to clean our table. Behind the counter was absolutely disgusting as well. If I could 0 stars I would. Garbage was also over flowing. Pop all over the counter and lids by the fountains. read more

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Stopped in yesterday to give this place a try and by far it was the worst McDonalds I have ever been too. First I tried to order using the app. Would not take my payment. So I went inside and ordered a quarter pound cheeseburger and a Ice tea with lemon. Several other customers came in and said there app wasn't working either. Ok part two waited for about 10 mins as other customers got served. They came in after me. My order number never appeared on the board. So I asked the clerk and they replied Ooh that thing is broken and btw we don't have any lemons. Ok I am ok with that. Another five minutes goes by and they come back and say we don't have any ice tea. I say ok can I get a refund. They go and get the manager and he says to we can have you an ice tea in 2 more minutes. I say fine. The story develops further after a few mins he comes thru and was nice but still no lemons. I go to the car take a bite of my cheeseburger and it's super salty. Well they will never see me again. I will eat in a gas station before using this place. Can they get it that you sell coffee you have cream and sugar. You sell French fries you have ketchup. You sell ice tea buy some lemons or lemon packets. I really believe they shut off the app thing there when they get busy because they charge you more and you can't use the deals. Also they never give you a receipt so you can't complete the satisfaction survey. Even if you ask they say sorry we're out of paper or whatever. One star is way too high for this place. But you can't give zero stars. This place is full of zeros. read more

This place needs health dept to go in my daughter went there and the place was disgusting She got sick from the food her father was with her and he said food tasted old read more

A compare/contrast between this McDonald's and our preferred location (Sweet Home & Sheridan in Amherst): This McDonald's ... ** ... charges $1.40 for a cheeseburger; ours charges $1.19. ** ... charges $.80 cents to add extra lettuce to a $1 McChicken; our McDonald's adds extra lettuce for free. ** ... charges $.80 to add cheese to a $1 McChicken; ours charges $.40. ** ... charges $2.49 for a sundae; ours charges $2.19. ** ... charges an extra $.80 to add extra caramel to a sundae; ours charges $.40 cents. ** ... kiosk does not allow you to add any additional toppings to a sundae; ours lets you add candy and whip. ** ... sundaes are skimpy and half-full; ours fills them until they are bursting out of the top of the lid. ** ... has numbers for table service, yet still yells your order from the counter for you to come get; our McDonald's delivers food to the table. ** ... gets a couple stars for being relatively clean (bathroom was gross, though), and having a Playland. I'm not sure why this McDonald's is priced higher than ours, which is just a half our away, and charges for things that are free elsewhere. And the lazy service when the restaurant was maybe a couple other tables was unfortunate, too. read more

McDonald's - Skimpy sundaes. :-( - Burgers Near Me - East Aurora, New York

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Ordered online got there to get it and wouldn't make food even tho weren't closed yet

I wish I could leave zero stars. This place is a stain on a beautiful neighborhood. The staff is incompetent, and EXTREMELY rude to every customer. Only FAST food place I've ever been to with a 30 minute wait. And the store is disgusting! Where is the management?! McDonald's Corporate needs to take a HARD LOOK at this place. read more

A pretty bad McDonald's. Service is incredibly slow and their prices are generally higher than others in the area

Order was wrong and we were missing a small fry. Not a big deal so we went up to the counter, we waited for a couple minutes without being helped, then when somone finally came up, the lady was rude and snotty about us asking politely about getting a small fry. Her name was hannah and maybe she was having a bad day but its still inconsiderate to be rude to coustomers when all we wanted was the rest of the order. read more

Absolute worst McDonalds around. They're unbelievably slow and somehow still manage to mess up most orders.

Refuses to do separate orders at the drive threw, This is the only place that does this. The drive threw is so outdated that you could wait an hour before getting an order in, not to mention the line of cars wrapping around the store and out into the street which can cause traffic accidents. the people that work here are slow and bitchy. I mostly blame the franchise owner as he clearly doesn't know what he's doing. read more

Dining area dirty, bathrooms blocked won't let anyone use them, waited at counter to place order, 2 employees looked at us but didn't take our order. Had to use the kiosk. Long wait for food. When we got it...was cold! Also...we had to clean out table before we sat down.... beverage fountain needs to be cleaned and there are flies all over. To top it off got an attitude from the manager when someone apparently overlooked giving us our food. read more

They keep closing an hour before it's posted on the website, frustrating when you need something to eat and would have went earlier if you had known... read more

This location must be carrying a new product! 3 ice cold burgers for $10. And awesome drive through service, tossed the bag at us with no communication as if like to say ( here's your shit, now please get the fuck out of here). Excellent training McD's. read more

After posting negative reviews at times , it's a pleasure to write something positive ... Stopped at McDonald's in East Aurora ordered a chicken sandwich with no mayonnaise and 3 ketchups a double cheeseburger and a medium coffee .... the order was perfect no mayonnaise , extra ketchups and the coffee black with 3 cream , was very hot , Going thru drive thru everybody was very pleasant and the service was very efficient .. Whoever is manager of this place has a group of workers taking pride in their job ... The Suburbs is VERY DIFFERENT from the city , every McDonald's or Burger King in the city , the workers don't want to be there , no mayonnaise , had mayonnaise, want 3 ketchups get 1 or none ... Being a trucker for 30'years want a hot cup of coffee , without exaggeration most of the time the coffee is cold , even without putting any cream in , these unhappy workers are serving stale coffee that shut off 2 hours ago .... Really !!! The workers don't know you and don't care just keep moving !!! So that's just my 2 cents ... Thank you Mickie Dee in East Aurora read more

Asked for 4 nuggets, chocolate milk and a ranch cup. got sweet n sour sauce wtf is this read more

McDonald's - Burgers Near Me - East Aurora, New York

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I had just went there not even 5 minutes ago and we ordered a Coke with no ice and a Diet Coke with ice we pay at the first window and at the second window the girl gos sorry we don't have coke products right now. Why wouldn't they tell us before? Don't recommend this McDonald's. read more

Since when does a large order of French Fries command a price tag of $3.09 (before tax)?!? Seriously. 5lbs of potatoes goes for as little as $2.50 at the grocery store. At Teds you can get a split for like $3.50 and get both fries and onion rings. Don't get it. Nor do I understand why two McDoubles (usually on the value menu) run almost $5 before tax. This McDonalds is simply over priced. And if you're going to charge almost half of the hourly minimum wage for a large order of fries, they need to be piping hot, super fresh and crispy. Mine had definitely been in the fry station too long. read more

Young staff is good, friendly and helpful. Helpful with the new tablet menu ordering system that is total BS for a fast food joint now useing table delivery service. It has slowed the process completely. Fast food is now slow food at exorbitant prices... Can we get back to quick lousy sandwiches at cheep prices? read more

My sister and I came through the drive thru at 11:30 pm and the worker was super nice very polite recommended the 2/$5.00 to save me some cash and was pretty fast for being by himself. Honestly best experience I've had at this McDonald's read more

Veryyyyyy slow. I stop there every other time I'm in east aurora and I regret it every time. Burgers are dry, not hot, and fries are hard as a rock. Every. Single. Time. Oh did I mention slow?? I'm always in line for 15+ minutes no matter how short the line is. The workers sound miserable and are never nice. Very rude and snappy. Not going there anymore. read more

Hard to write a bad review of McDonald's but these guys just slipped badly. 15 mins for a cheeseburger amd 6 pc chicken. 4 people behind me got big meals and left. When i spoke up the girl up front said i dont know whats going on! read more

They recently got self ordering kiosks. They think that this is immediately the way to order and no longer serve from the registers unless the kiosks are taken. This serves as a problem since my friend and I have to navigate the labyrinth that is the kiosk menu and wound up spending 20 more minutes than we should have trying to get our order correct when the people behind the counter could have rung us up in a speedy 1 minute. I'm assuming the managers are pushing to try and make the cashiers lose their jobs since all they will do for the registers is money transactions. read more

Crew is good and orders are usually right. Inside facility is not very clean.

Food is nasty and always cold. After me going there and ordering a burger and it being cold as hell and the fries are cold I will never go there again read more