Very slow service no matter what time of day you go through the drive thru, also the staff seems like it is a bother when you place an order and their sweet tea looks like it was very very watered down and the nuggets tasted like they were cooked in oil that was very well past its time to be changed. It seems the entire staff needs to relearn working in the food service industry or replace all the staff for people that can run the store decently. read more

Great McDonald's location. Always super friendly service and the food is consistently hot and fresh.

The service was so fast.Wow it was great.I believe Manager Hali was her name.Took great care of my family and I.Such great service I will come back.Thank You Mcdonalds Erwin. read more

Welcome to Struggletown. My whole family cringed as soon as we entered the restaurant. The screams of children echoed off the barren walls. We shouldered through to the single register but instead of waiting for a human we chose to use the self-order kiosk. The ordering process was fine until the end when the screen wouldn't accept payment and went blank. We weren't sure if the order went through or not so we had to wait in line at the single register to speak to the struggle bus driver. Fortunately the order did go through so we paid and shuffled into a corner to wait. Our next challenge was to keep our five year old from touching the glass of the happy meal toy display case. It was visibly smeared with shmeg from all the previous window lickers that had crammed into the tarrying corner. From this vantage point we had a clear view of the filthy kitchen. Scraps of lettuce and stomped fries jockeyed for position amongst scattered pallets and fumbled sesame seed buns. After 15 minutes our food appeared but straws and napkins were absent. I made a lap around the restaurant hoping to grab some on the way out the door but there weren't any. Everything is kept on lockdown behind the single register and handed out at the discretion of Miss Strugglebus. Finally back in the car, a second inventory revealed missing kids fries and cookies. Reluctantly, I dove headfirst back into the chaos for another visit with Senorita Strugglebus. Simply put, this McDonalds is struggling harder than any I've seen before. One star is appropriate because the staff were hustling. Props to them for doing their best despite the grim working conditions. The problems here run much deeper than management and staffing. A suitable solution would be razing it to the ground. read more

I don't know how you can mess up 2 cheese burgers meat and cheese only plain. Had to go through 3 times and they got more annoyed every time. And forgot the ranch. Like how can you actually mess up this bad. I've worked in fast food and know it's rough but I'm actively asking you to do less work by telling you to leave off almost everything that makes it complicated . And they were slow on top of it. read more

all I wanted was pies and a gallon of sweet tea. They were out of apple pies by 11pm and offered pumpkin pies instead: we agreed to that immediately only to find out they had proceeded to sell those out from under us in the 10 seconds it took to respond. Open til 2am but decide to stop dropping pies by 11? Booooooooo read more

I hear this McDonalds location doesn't like dogs. Big mistake! Last time I went there the cookies were hard and the biscuits were cold. That's it! Go elsewhere folks!! read more

2.0 rating that's a huge overstatement! It's ridiculous the employees are really rude. And the food isn't so great either.

In the review by Andy S, he says this may be the greatest McDonalds in the USA. I was already thinking the same thing! This is a laptopper's dream. Outlets everywhere. Great internet. Beautiful views of the mountains out the windows. Lobby open from 5am to 12am. No blasting music. The AC keeps it cool without having to wear 3 sweaters and a ski hat. I may stay in this town an extra week. BTW, check out nearby Black Diamond gas station while you're here. Amazing! read more

The saltiest quarter pounder I've ever had! It was obviously hit with extra salt on the flattop! Could not finish it! If this is what McDonald's is serving up with employees making $15 an hour I'm done with them! Evidently the manager does not pay attention to what the cooks are doing! Beware of the Erwin McDonald's as you will get a little burger with way too much salt and a bun that is way too big for the wimpy burger McDonald's served! Very disappointed at how the manager reacted as well! read more

Worst service ever! After 20 minutes waiting we went in and found out they gave our order away! Then wanted to argue about it! Then tried not to give us our complete order. We said so that's it? We waited 30 minutes for you to argue about your mistakes and nothing? He said, can't you see we are kinda busy! This place sucks more than any other place possible. read more

mcdonald's has let me down once again, 0 respect, burgers not wrapped correctly, left 5 onion pellets on my plain burger, do not go here.

My chicken nuggets was not cooked fully and I found a hair in my box.

Came here at 9 pm on the 16th of july. Doors were closed. Their signs on the doors said the lobby closed at 12. Not 9. Jim davis wont be too happy about this read more

February 10th, 2020 came to McDonald's to get 2 McChickens, a small fry, and a sweet tea. They wasted a large bag on my food when I said for here but they didn't hear me, when they could have put my food in a small or a medium size bag instead, wasting large bags on food that be in a small or medium size is stupid, it's common sense to listen carefully to the customer read more

Absolute worse McDonald's I have ever been to. I am thru hiking the Appalachian trail and stopped by for breakfast. After ordering a simple big breakfast with hot cakes and a large orange juice I waited for approximately five minutes while everyone else after me got there and were already eating breakfast. The manager on duty looked at me like I was the one that made a mistake and did not understand why I wanted my money refunded. Will never go to this particular McDonald's again and strongly recommend any hikers that are in Erwin, TN avoid it if at all possible. Taco Bell, Dublin donuts are also available. Go spend your money there instead. read more

My daughter loves McDonald's as horrible as that sounds so we are at this location a lot. It is very clean and the staff always are kind and professional! Plus their coffee is FabulouS! read more

McDonald's - a hand holding a cup of coffee - Fast Food Near Me - Erwin, Tennessee

Ordered 2 McDoubles with no onions. One of them was loaded with onions and the other had some onions. They clearly tried to scrape the onions of but failed miserably. I also ordered 2 large fries and only received one. If you find yourself in the area, do yourself a favor and get a Big Pal across the street. read more

Never get your order right, time after time again. I used to stop here 2 or 3 times a week, as of today i will not return. As i set here eating my cold fries, drinking my unsweet tea only wishing i could have my 2 chesseburgers with no pickles instead of my 2 chesseburgers covered in pickles and extra mac sauce. And you cant even leave a review on their website, how convenient. read more

What's the point of the employees wearing mask if literally EVERY SINGLE ONE of the workers wear them below their nose..... and they need to sit down and teach how to make the McFlurrys cuz the employees genuinely are doing a terrible job at making them. Ordered the chips ahoy one and every bite I took was a mouthful of caramel. Threw it away. read more

I usually go through the drive-thru, but the staff are so friendly and efficient. Stereling is especially kind. He does not work in the drive-thru often, but he makes sure to wave at my daughters and make their visit special. The food order is correct, the drink are cold, and the food is still hot when I get it home! read more

What a surprise...no ice cream or milkshake available. As always. Why am I not shocked about this

This location is always busy, especially the drive thru. I assume it's because of the close proximity of the highway. Last weekend, I went by there late at night and it gave the impression of being a late night weekend hangout spot. The food, however, is up to the same quality as most locations, maybe even better than some other locations. I really like the layout of the lobby, the tall bench seating, and the game seating area. When I was there, the lobby was kinda messy, but they were rather busy. read more

This may be the greatest McDonald's in the United States. Fast friendly, courteous. Accompanied my group of 40 with 7 minutes notice. Manager met us in the parking lot to direct the parking of our bus. When I came in before the crowd I heard the manager say "Let's go people lets show them what we're made of. "I have always thought "Whatever you do, do it well." These guys do it well! Special thanks to Manager Johnathon S read more

The worst McDonald's.. Don't go there if you are in a hurry and want to go inside. The only thing they care about is the drive thru..if your eating inside you will be waiting a long time for your food. I ordered apple pird and an ice cream cone and waited almost 15 minutes..and they didn't have to cook the pies, they were trafy. No one wanted to stop and make the ice cream cone so they stood waiting for fries for the customer behind me when she could have made my order 3 times while she stood there just waiting for the fries to get done..poor management..he was right there and did nothing to keep the front moving at all..By the time I left the inside was getting packed because no one was taking care of it.. won't be back read more

EXTREMELY LOUSY service! Ordered a plain cheeseburger and the girl says "so you want a cheeseburger with no cheese".....seriosuly! Everytime i order a small sweet tea for my 3 yr old they are like " dont you just want a large its the same price" no, if i wanted a large i would order a large! Orders are always wrong. Now they have put in a 2nd order box and they cant keep the orders straight. read more

I called a customer service representative of McDonald's today after the last straw with this McDonald's restaurant. Honestly 1 of every 2 orders were wrong. Order a breakfast meal and they wouldn't include hash browns. Order a Chicken Club sandwich and ask for "Crispy" and get grilled. Order a grilled Chicken Club and get Crispy. Order another time and they wouldn't put bacon on it. This morning I order my wife a Sausage McMuffin with egg and ask for extra cheese. I order 2 breakfast sandwiches only and they get one wrong. The Sausage McMuffin with egg has NO EGG ON IT! They actually got the extra cheese on the sandwich but NO EGG. Now nothing about the price which is out of sight. A Sausage McMuffin alone is $1.00 then when you add egg and cheese it's $2.69 (robbery!!!) and then another $0.30 for extra cheese! I tried calling the store to talk to a manager 3 times and no one would answer the phone. Needless to say I have not heard back from anyone where I left the message. I will no longer frequent this store and am ready to write off all McDonald's. Food is not good and the service at most is terrible. read more

Always messing something up. My fiance and I have took multiple orders back. McFlurries that were only a quarter way full, mocha frappes that were pure liquid and not filled up properly, and just recently a botched double cheese burger order. First off there was only one piece of cheese on them, and second my patty was cut in half . My fiance took them back and they re-made them. I had bacon on mine, the first batch was decent with bacon. The re-made one was ONE piece of bacon cut in half! It wouldn't bother me as much if it didn't cost more than the double cheese burger ($1.49). Three pieces of bacon cost $1.59! They only gave me one piece. We're done with this mcdonals let alone other mcdonals. Our business will be taken across the street to Pals. At least they do their jobs correctly. read more