This is one of the McDonald's that if they don't make your order correct, they will correct it. I had a large order, since my family and I are out shopping. So, I stopped by and picked up some breakfast. The food is hot and delicious. It's very crowded, but it moved. I'll definitely be back, soon. read more

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The staff is VERY UNPROFESSIONAL, NEED CUSTOMER SERVICE TRAINING . 6/26@ 8:40pm. I will never go there again, left before ordering my food for my grand children. Rather drive further away to another one or go to Chick-Fil-A . At least there you are always greeted with Kindness and respect. read more

It was amazing it was clean and it tasted very good the people were nice and the over all service was good

Food did not hit at all! I started to bite into the Quarter Pounder, but I took a piece. That's when I discovered the burger was not thoroughly cooked. It was bright pink. The burger looked dry with a smidge of ketchup and mustard, but lots of BIG onions!!!! The fries were hard. They replaced the Quarter Pounder and fries. I was so disappointed because the replacement burger was NOT much of an improvement. It was dry as well w/BIG onions. THIS WAS BY FAR THE WORSE QUARTER POUNDER I have ever received. SERVICE: I would rate the service as a "C" because the cashier was pleasant and so was the employee that corrected my order. They asked for the poorly prepared order back. I guess they needed to verify my story. I hope this McDonald can get it together! In addition , please give napkins with orders! Please !!! As a result of such a poorly prepared burger combo; I must say...iIT WAS NOT WORTH YHE MONEY!!! read more

I absolutely love this location and the play area! It's right outside our neighborhood so it's very convenient. Today was unpleasant. I ordered through the app and requested table service (we were in the play area) and instead of bringing me my food, one of the female employees yells out to me "yoooo you order a happy meal?" I said "yes" she goes "it's at the counter" and I replied "I thought I ordered for table service" she says "no you didn't". Maybe she's racist toward white ppl, who knows. Very disappointing read more

McDonald's - Proof that the McDonalds employees are either lazy or can't read. Or both. - Burgers Near Me - Fairburn, Georgia

This McDonald's is okay. The food was good- nothing wrong with it. There was food under the tables, especially this one table with an order a small fry under it. At least this place has a play place. read more

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a roach on my burger also the customer service is not the best i was rushed to order and the service was rude

Fastest drive through line that I have seen in a very long time. Everyone was read at each window and there was very little delay even with the line of cars. read more

So now it's time to update the status As you see I reviewed 8 days ago. Well since then nothing has really happened. After 5 days I wrote McDonalds that I hadn't heard anything. Well I got a call that afternoon and went through the whole story. I got the obligatory " we are sorry and will check it out". Of course I didn't ask for anything, but as of today.......crickets. Needless to say, they had their chance and don't even care. I recommend you don't waste your time or money, just drive on bye read more

If you want to wait for 20+ minutes or be insulted by staff this is the perfect place for you. Today, I went to the drive through and requested a large number 5. I was given a medium drink and when I told the staff I could pay for the upgrade she closed the window and walked away. I waited there and she came back asking what I was waiting for. I said I'm looking for my receipt to see what I paid for, and she raised her voice at me stating we have other people to get their food get out the drive way. She started yelling through the window making it a hostile encounter. I responded shut the fxck up, and calm down. She was overly aggressive and had extremely poor customer service. My response wasn't appropriate either but after a 13 hour shift with no lunch and two codes, all I'm asking for is a large Coke with light ice and my meal. I've been coming here for about three years , and this is the first time I've ever had such horrible customer care. read more

I wish that I could give a Zero..... we stopped here after a 2hr drive...... some random employee comes out and arbitrarily puts a cone in front of our car after waiting in line for 8 min. He didn't go to the LAST car in the line he just "picked" a car and we happened to be it.... He then says "We're short staffed".... My wife is driving and realized that if this site is that poor is Guest Service, then we probably made the right decision.....won't be back here even though I frequent this area.....#Pathetic! read more

Customer service is terrible. The young workers are disrespectful and no one seems to care

Waited in the drive thru for 35 mins and then another 25 minutes inside after I gave up on the drive thru. Why it takes a full hour to get 2 hamburgers is beyond me. read more

Improper handling of food staff does not care about customers who come in to order it took me more than 15 minutes to get my order because they were handing out orders that were placed after mine they even have flies landing on tables and my food was cold DONT EAT HERE PLEASE DO NOT ITS NOT WORTH THE MONEY OR THE STRESS I WISH I COULD GIVE IT A ZERO read more

Got a generic letter from corporate. Hopefully they've addressed the young man. I'll never know because I will not be returning to that location. read more

McDonald's - "Big Mac" - Burgers Near Me - Fairburn, Georgia

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Hope you're not trying to get any food in under 20 mins here. They shutdown the dining room but kept the option of picking up your food inside available. Nothing beats looking like a dumba** walking across the parking lot to pull on a locked door. Staff aren't even in there working, just walking around talking on their phones. I hate everything about this McDonald's. Oh and the cherry on top- my mf fries were cold. This place is a joke. Just save your time/money and head over to chick fil a. read more

I don't have a problem with the food for the service sucks the way they treat people there is unacceptable. They need new people and their service sucks. read more

If you're looking for a McDonald's that actually taste good and is clean and everything is fresh this is the one I come here around lunch time sometimes before I start my route (delivery driver) & this by far is one of the best McDonald's I've ate at in a long time ! Food is always hot & tasty and I don't feel sick the next day read more

The hours that are presented here incorrect they close a lil after 10:15 but it says they close at 11 which is inconvenient to anyone that may wanna find the closest McDonald's near them. I work up the street and try to rush here because it's the only place open after 10 which sucks cause they will not take any orders after 10:15 this is everyday not just a one time or occasional thing read more

McDonald's is not open 24 hours, it's not even open past 10 PM even on Friday and Saturday!!

Stopped to grab a quick breakfast but I should've went next door to my second choice. The guy at the drive thru who gave me my order for starters coughed in his had then went to use that same hand to retrieve my order and fill my drink. Beyond disgusted. I asked the girl who handed me my drink if she could give me a different drink bc of this. I checked my bag while she did that all my food is cold so sent that back to get fresh food. I probably won't be back but I hope they get it together read more

very disgusting, their is blood on the floor in the kids play area, their customer service is unbelievable, they talk back to each other and not work with each other this is very sad & a nasty place, our food tasted old & the fries were hard NEVER AGAIN! very disgusting, their is blood on the floor in the kids play area, their customer service is unbelievable, they talk back to each other and not work with each other this is very sad & a nasty place, our food tasted old & the fries were hard NEVER AGAIN! read more

This has to be the worst McDonald's EVER! How hard is it to put extra pickles on a burger? Or to give us hot, fresh food, when requested. Then the manager just stared at me like I had 5 heads, when I made a complaint about my order. This location needs an overhaul, starting with management. read more

This is by far the RUDEST location of ANY McDon's I've EVER been to. The 2 female managers both need retraining. The heavy black one taking payments in the drive thru with the enormous glued on eyelashes and the middle aged hispanic one. They are mind readers and claim to know what the issue is before even hearing it. Okay. Gooood googly moogly they tag team like 2 junkyard dogs chasing a burglar off the property!! Even the cop shook his head in disbelief as I left, he heard the entire exchange. ZERO customer service. ZERO communication skills. The hispanic one is EXTREMELY condescending. Maybe its normal to speak to people that way in her culture? read more

It is McDonalds they have the full gambit of the menu and typical McDs automation. This location has an indoor playground that while not full of interactive materials does have a suspended tube system and two slides. Service much like most drive thru establishments varies by day or hour from being friendly, quick to dullard and sloth like. The majority of the Tim though it is speedy if not personable at the very least. We come here in occasion to visit the playground when the weather is rotten and an outdoor park is just not an option. I've seen worse locations by far so this one gets an average rating just being pretty quick and maintaining a high public health score. read more

McDonald's - Kids having a tube conference. - Burgers Near Me - Fairburn, Georgia

This was the worst fast food experience I have had. I was in a hurry and stopped in for a fish sandwich meal with a lemonade and with no salt on the fries. My sandwich was made as desired, grateful for that. No tarter sauce and fresh. However, everything else that followed appeared to be impossible to accommodate. They didn't have lemonade, so I requested fruit punch and they didn't have that either (in the back or in the lobby) When I made them aware of it they offered me soda, I don't drink soda. As a result, I was offered a shake. I accepted, but was told I would have to pay the up charge. I declined and got a cup of ice water instead. When I got my upsize fries they were half full and filled with grease. I asked if they could please get me another container and fill my fries so I could get what I paid for, my request was greeted with an attitude and a sharp, "You the one who did not want salt." I ignored the comment and apologized for any inconvenience and maintained a smile. When she got the fry container back, she said I guess you are getting salt today... I requested the manager and my refund. read more

I hardly come to mcd but i decided to get coming for once the girl in the speaker had the worst attitude disrespect af i had to leave

1:50am. Only accepting cash. Sketchy as AF. Drove 30 mins for this. Forget it. This location needs to be looked at from a management perspective. Consistently a bad experience. read more

Ive been visiting this location for over three years now and never have I been met with such a high level of disrespect. I specifically asked for my nuggets and fries to be fresh. Upon receiving my fries they were not fresh. I requested that they be changed for fresh ones. The ones that were given to me the second time still were not hot. The young lady shouted Im just going to give her a refund in a very unpleasant manner. I didnt request a refund. I simply wanted hot fries. She provided me with a partial refund I then requested a full refund She informed me I could speak with her manager but then refused to give me her managers name. So how exactly were we supposed to resolve this issue ? There are two sets of individuals that work at This Particular store. You have the Hispanic staff that are always pleasant , friendly and get the order right every time without any issue. Then you have the staff that consist of the young lady I encountered today who lack customer service Skills , basic respect for others and a true understanding of what it means to be in the service industry. in the future I would hope there would be more training on how to provide exceptional customer service. read more

Deserves 0 stars. The phone number doesn't even work, I had a virtual interview scheduled today. I got 0 phone calls and when I tried calling the number online/google maps. It said the phone wasn't in service and started to beep repeatedly. At least update your phone number if you're going to still be taking interviews because my time is now wasted. Absolute disappointment. read more

Terrible customer service. They are not open 24/7. They just told me they were closed and it's only 9:28 at night.

Disgusted. They are open around 1 am because they're "24hrs" yet they lie to customers claiming they're closed . So they can fool around smh

This has got to be the sorriest McDonald's in the state of Georgia. Every single time I go there, they get my order wrong. The shake machine never works and I don't think they give a damn if they get the order correct. Either they need new management, new ownership or a whole new crew because they are pathetic. I really hate going there and this was more than likely my last time! read more

Bathroom was disgusting! Poor guy ringing us up was so nice. Seems like management of this place is lacking. This place is a dump.

I would give it zero stars if it was an option. I stopped in with my child to get a kids meal. I let him play for a few minutes in the play area. Once washing our hands we went to order his food. We received the happy meal and when I opened it, it was dried up sauce inside the nugget box. I took it to the counter and ask the worker to look and ask why would they give this used box to a child. She proceeded to getting another one but I kindly asked for my money back. As I walked away I heard someone called me a bitch. I'm not sure why I was called that when I was very professional and kind about the situation. I turned around and asked what did you say and the guy in the back laughed. I got my money back and left. I called the corporate office but no one has called me back. This is not acceptable behavior and I feel this location with the bad reviews needs to be reported and closed if they can not get their customer service together. read more

Food was good but employees act like assholes. Especially the young man that seemed to be in charge. He wouldn't even tell us if he was a supervisor or not. They wanted us to leave because the dining room was supposedly closed but no where did they have signs stating that people could not eat on the inside. We told the young man there were no signs and he had nothing to back it up. Fix y'all damn attitudes. read more

Lack of customer service skills. They forgot to charge me for an item I requested it at the second window to which the employee got rude and decided to run her mouth while we were waiting for the food. Stated that we needed to come in to get the item that she can't take money at that window which was all well and fine until we went inside and the manager proceeded to be rude when we told her we would file a complaint her response was "I don't care" . Clearly because if you had any problems type of skill you would care about your job whether it's a store manager for McDonald's or something else. Needless to say we left without the forgotten item and won't be back to this location ever again. Yes it's just McDonald's but that doesn't excuse the fact that the employees are rude. They are always "out " of an item or something is broken. Which basically just means I'm too lazy to clean a machine. read more

Nasty nasty place, slow service amd rude cashiers. Told them someone had thrown up in the interior playground but was told they wre too busy to clean it up. Cokes awful amd bathrooms barely acceptable. Dont go there. read more

A lot of McDonalds have gone downhill in recent years. This location is an exception. Very clean with an extremely courteous and friendly staff. read more

Easily one of the worst fast food experiences ever. I arrived at 10:48 PM, they took my order at 10:57 PM, and I did not leave the drive-thru until 11:22 PM. Also, they got my order wrong (shocker), over charged me, and lied about putting the receipt in the bag. They were rude from beginning to end, let me sit there with nobody coming to the window, as well as my food because I could see the bag on the counter for 15 minutes. I can say that was the last time I visit this location. read more