I go through the drive through in the middle of the night sometimes with my dog. At odd times of the night when the dinner room is closed. The middle of the night drive through employees are absolute rock stars and some of the best customer service imaginable. It makes me want to come through more often just because the service is so good. Actually even during the day the drive through staff also tends to be particularly friendly at this location. Day staff are above average quality for a fast food place (better than most places), and the night staff are absolutely legendary. read more

Drive thru screen was broken. Food order was wrong. Employee refused to help when I pointed out mistake at pickup window. He said I would have to go back through line again to get the food I ordered the first time. He also kept my receipt. Totally Unacceptable. read more

If you want the employees tainting your food (ie, management sucking on fries before serving them...) go to McDonalds. Any McDonald's, each and every one will treat your food as their personal nappy. read more

Very rude customer service, guy at the window handed us the wrong food and wouldn't even talk to us. told him he gave us the wrong order and he just took the food and shut the window without saying anything. Food not even fresh. Definitely will NOT be returning to this location. read more

me and my fiancé wanted a late night snack and I really wanted to try the shamrock Oreo McFlurry so we ordered DoorDash. I opened the flurries. Mine is not shamrock. I'll tell you that and they're not even mixed. All they did was fill the cups with ice cream and put crushed up Oreos on top and DoorDash gave me a two dollar credit. I'm pissed. read more

they don't put the right sauces in your bag and they gave me half of a large fry, i expect what i pay for. i also work at mcdonald's, it is not that hard to do shit right. tell your employees to stop getting high or matter of fact stop being slow and put some work in while they are on the clock. like i just said, NOT THAT HARD. read more

everything about this place sucks. always something wrong with food order or with the attitudes of workers. i think you genuinely have to hate the world and people to work at this location. never written a review because people deserve the benefit of the doubt, but this place is unfortunately just so awful read more

Went to this McDonald to get a happy meal and a double quarter meal. Lady at first window was cool, a red dodge charger, here's his license plate " 8PPQ21", came in front of us and stole our meal at the 2nd window. Food was great and they remade our food. 10/10 would recommend coming again. read more

McDonald's - Hamburger Happy Meal Double Bacon Quarter Pounder with Cheese - Burgers Near Me - Flint, Michigan

Says 24 hours but the employees want to ignore you when you come at 2 am. They will act like nobody is waiting in the drive thru. There was an entire line waiting read more

I would rate this place minus, that is (-5*) for my last purchase - as a drive through customer on Sept 28, 2024. I ordered a big mac & large fries for my son at a nearby college. My son complained that all the fries were frozen. I checked and sure enough all fries were frozen, never fried. They were Too lazy to cook them. Later that day, I called this store and complained to a person that answered. He apologized, and said that he would send me a free voucher in mail for a complete new order like I had. He took my address. As of Oct 12, 2024 - I did not receive this promised voucher. So, I called today and spoke with the manager. She was very curt in telling me that no one took this call and u were never promised.. Well, as a burnt customer i now vote with my feet. This place lost a customer that always shopped there 20 times over last 2 years. It is not the $4 cost of fries that pisses me off. It is bad customer service. The Motto - take care of your customers you inconvenienced - if not your competition will. I post my experience to others for their awareness. I will take my business now to the other McDonald's that is on West Hill Road past the Meijers store. Hope that place is better. read more

We haven't been inside since Covid. No specific reason. We were needless to say shocked at the changes. We order our breakfast on the kiosk, didn't see anywhere to add condiments, pushed other tabs and nothing. So we took our seats and waited a half hour for them to bring our breakfast. Remember this is McDonald's it's not to talk longer than 3 minutes. When we finally got our breakfast the dropped it down on the table, she did apologize for the wait. We had to ask for condiments, her reply was "did you order them". Nope miss we wouldn't be asking if we did. Then they gave my husband a latte instead of a black coffee, waited another 10 minutes for that. Went to the counter and had to ask for it. I don't understand why they took the pop machine out, why don't they have a self serve coffee machine inside the dining room. Not to mention that every table in the place was dirty. Each shift should have a dining room attendant. No excuse McDonald's. If you can't handle the business of both drive-thru and dining room then you might want to consider closing the dining room completely. read more

Just got home after ordering med Ice Carmel Coffee which I order every day. Much to my surprise and taste they forgot to add the Carmel !!! Wanna talk about disappointment, on the upside the lady at the register in the drive though was very nice. If Mc Donald's was just a tad bit closer I would be going back and asking for Carmel to be added. Next time I will take a sip before I leave the park I g lot read more

went through the drive thru at about 6:40. lady who took my order was very rude and short answered. immediately rung out my order when I was about to order more, I had to order at back-cash I heard the grill team talking about my order through back cash window. I get to present window and get my food about 50 seconds later. get home and all of my food that I ordered has absolute massive piles of grill salt on them. making them darn near inedible. I've worked for McDonald's before. if this is how I get treated, then mc-employees shouldn't be getting $15 a fucking hour. especially after this service. one star. fuck you. read more

McDonald's - a cheeseburger and a mcdonald's hamburger - Burgers Near Me - Flint, Michigan

Food is usually cold. Or overcooked. Or both. Order is wrong 9/10 times. The more things you change the more they get wrong. Staff is extremely slow and often rude. I recommend literally any other McDonald's in the area you will get better service and food. Oh and I do not recommend picking up food from the app here for sure they've literally never once gotten my order right and then it's a revolving door of how you can only get a refund on the app but the app says to contact the store. read more

This McDonald's almost never gives you napkins. I ended up always checking my order to ensure everything was there and always had to ask them for napkins and whatever else was missing. If you ask for a half diet, half regular soda at this McDonald's they'll say they can't do it, yet every other McDonald's does it. They simply don't care enough to make your order your way. Additionally, every time I've been through this McDonald's, the woman (fat, white, short hair) who takes my order calls me "honey" several times. It's condescending and inappropriate. Your customers are not "honey" or "sweetheart." Last time I was there, I politely expressed my displeasure about it at the drive-thru speaker. Then when I got to the window where they hand out food, a young woman (black with multicolor braids) in a deliberate way said "honey" with every single sentence, as in "Here is your order, honey. Here is your drink, honey. Here are your napkins, honey." I looked at her and said no way, that she wasn't going to treat me that way, and to get me a manager. She said to pull forward. The manager came and asked, "Yes, honey, what can I do?" and then caught herself and apologized. She said she'd talk to the worker who deliberately disrespected me and apologized for my experience. Later, I called and politely requested the corporate number, not giving details of my experience, and a male that answered said he couldn't give it to me. Unbelievable! This last incident was the last time I went to this McDonald's. If I want fast food (which is rarely now), I stop at Arby's on their side of the road or Burger King across the road or, on a very rare occasion, I go to a different McDonald's. Funny, literally none of the other McDonald's or other fast food restaurants have this problem of being condescending and then deliberately being disrespectful when you indicate you don't appreciate being referred to this way. The others manage to give you a half-diet, half regular drink when you ask for it. It's just this location that is so bad. Across the road at Burger King, a worker in drive-thru said she used to work across the road at McDonald's and that it's something like a "corporate store" and that it's supposed to be one of the best, an example to the others, but it's awful. I have to agree with her! The cool thing is, though, that I've cut way back on going to fast food restaurants because of the behavior of the workers at this McDonald's. I stopped buying Diet Pepsi's to drink at home last year, but I'd often still go through McDonald's for the cheap large drink when I was on my way home. After this last incident, I quit going to this McDonald's completely, saving me money and unhealthy drinks and food. I love that they've lost my business and that I'm healthier (body and wallet!) for it! Win! :) read more

It's alright, most of their food is good but their ice cream machine never works. So i can't even get milkshakes, or ice cream.

horrible customer service, drive thru order takers were extremely rude. the entire store had no idea what was going on, very chaotic. messed my order up entirely, when i went inside and asked them to remake it they looked at me like i have 4 heads not to mention i had 4 different employees look at me standing at the front counter before anyone even came up to me! one of the female employees that was taking orders for drive thru was messing with her hair the entire time, no hair net or hats on any of the female employees! when i called and asked to talk to the gm whoever picked up the phone was very rude and hung up on me! i've worked in fast food for YEARS and this is unacceptable and HORRIBLE customer service! read more

If you're a person that believes the quality of people hired affects the food made then you might want to skip this place. Just trust me and drive a mile in any direction to hit another McDonald's read more

said they weren't accepting orders then took the car after us and also said that they weren't accepting orders for the night

It's good food for being McDonald's. I rarely have mistakes and the food is generally safe read more

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Have 30 minutes for lunch break. clocked out at 132pm, drove 3 minutes to McDonalds @ Hill Rd & Fenton Rd. No one at counter and I am only customer inside. Waiting - more customers arrive inside. Waited 5 minutes at counter before manager took my order - cheesy bacon fries and soda. Waiting. Orders after mine are being given out. 10 minutes later still waiting. 150pm I ask for refund because I no longer have time to wait or eat!?! Manager gives me refund - NO apology!?!?!?!?!?!?!?! Seriously 20 minutes wasted and went back to work hungry & thirsty??????????????????????????????????????????????????????????????????????????????????????????????????????????????? read more

The drive thru lines are always long at this location, there are a bunch of young girls laughing and not working at the window every time. Some of the good employees are gone, they really need to hire some good people that actually know how to use the computers. I watch one line move through three cars while the attendant struggles in the other line to do everything. Would love to have a manger go outside and just listen to what is said. I have been cursed at. read more

I would give a lower score if possible. The night manager is a fucking idiot. I ordered a large sprite, JUST A LARGE SPRITE. I WAITED IN LINE FOR AN HOUR I AM NOT EXAGGERATING. I get to the window she hands me the drink and I pull forward out my straw in and it's fucking water. I call them to ask if I can have my sprite and she says we gave you your sprite no you can't have another. Fuck you and this McDonald's. read more

I just went here, 1/14/19, at 9:02 PM, a lady with short black hair, real ghetto girl disrespected me so much, I will never, ever go back because of this!!! This is definitely not the first time I've had troubles here, 3 days ago I went inside for my normal coffee, I hear the staff fighting about wrong orders being handed out...This sure didn't look well in customers' eyes. read more

This McDonald's is awful. They are never prepared for customers. Every time I go to this location there is always someone pulled forward in the drive thru because they don't have fries ready. It happens every single time. They have very poor management. read more

Sad excuse for a McDonalds. Usually get my order wrong and most often tell me I can't get a combo meal with an ice water. Why can they do it sometimes but not do it other times? Why can other McDonalds do it without a problem? Just done with this McDonalds and most likely to not go to any of them for a good while. read more

It is 11:15 AM on Sunday Nov. 6th. the girl working first window in the drive through is so sweet I wanted to tell her she looked like Demi Moore but the cars behind me were stressing me out, the young man with the dreads at the second window is always so kind and wishes me a blessed day. Love it. Nuggets were hot and fresh, overall very pleased. read more

Best McDonald's in the area. Never had a problem with service or quality. Seriously other locations nearby are trash

This used to be a great McDonald's... food ready, timely manner, polite workers. Not sure what happened but the last month it takes 15-20 through the drive thru. Burger King across used to be the slowest around now it's definitely McDonald's. read more

I normally visit this store because it always seemed faster and better than others in the area. I even drive past my home after work instead of going to the one on my route to come to this store. I have always had good visits with fast, very friendly service, except today. Today we had a free extra value meal coupon from the manager we'd gotten before for having to wait a little bit. We ordered a Big Mac meal with a shake and then a fish sandwich meal with a sweet tea. I asked a moment later if I could get a cherry lime slush instead of tea. After ordering he said the total was $20 something, which seemed outrageous. Pulled around, handed him the free coupon and had him scan the $2 off app coupon. Still paid $14. Got our food and drove off, but seemed like we had more bags than we should for just two meals. Check the receipt when I get home, and they'd charged us for a Big Mac meal and two fish meals and only comped one. I work food service myself and I know that mistakes happen, however there needs to be more clarification of orders, especially in a busy drive thru. Employees should have to read back your order even if it appears on the screen, because the extra meal he rang up for us didn't appear on it at all, and make sure that it's 100% correct before having you pay. I will visit again, however, if something like this happens again I most likely will not. read more