It's hard to be critical about a fast food restaurant but this place really seems to not care, I went to the play area and couldn't find a clean table to sit at, the seats were not only to torn but had duct-tape over the torn area. read more

McDonald's - When management really stops caring - Fast Food Near Me - Gambrills, Maryland

Terrible service enough said. Both McDonald's on RT3 are among the worst and slowest I've ever been too.

Really slow service. My food sat for 5 minutes before the manager would give it to me.

On this particular visit, I just wanted a Fish Sandwich. I went through the drive thru. It took them a little while to take my order. There were not that many people in front of me. They were just slow. The service varies from visit to visit. Sometimes they are really on point; other times they are not. The sandwich was good. I really did not have any complaints. read more

Horrible. Service was slow, they didn't know we got sweet tea with our combo, and forgot one of our fries. lady looked at us like we had 6 heads. read more

It is 2:12 am and they are only serving items 2-10 and I want a Big Mac, so what does the manager do? He makes me a Double quarter pounder on a Big Mac bun. I was thrilled because I really wanted a Big Mac. read more

My experience was bad, there was an employee working there with his shirt off, we waited 6 minutes to be greeted and get our order taken and we were the first people at the register, it also took 10 minutes just to get 2 hot fudge sundaes, when we got our order and they didn't even say your welcome or anything of that kind. You should not go there at all. read more

Double quarter pounder with raw meat like raw, outside was burnt and inside was raw. Worst fing McDonald's ever. Will never eat at that McDonald's again. Service was good thou after 15 minutes I got my raw meal. read more

Quality control in non existent. Got a Big Mac that could double as a speed bump the bun was so hard. Do better. I paid $9 for a burger I wouldn't eat and some cold fries. read more

My fiancé got us the Grand McExtreme Bacon Burger from Spain. Supposed to have Gouda cheese but they just used regular American cheese. Also supposed to be a 1/4 lb. but they used 2 small patties instead. My fiancé called to inform them of this and the man listened to him and then hung up on him. He tried to call back but they would just answer the phone and hang right up. Just because it's McDonald's should not mean you can treat a customer this way. Definitely going to file a complaint through corporate with this. read more

Made a breakfast pitstop here while driving to DC. my mcgriddle was fine and service was good. Bathroom was unkept and needed a thorough cleaning. read more

Omg! I have never in my life seen such horrible service and they think they deserve 15 an hour! LMAO

Wow this is the third time I have come to this McDonald at night and the service was horrible!!! Pretty sure it's so bad that they are about to close down the place for the rest of the night!!! Watched customer after customer come in returning their food!! It's a shame that this place is like this totally I unsat read more

TERRIBLE JUST TERRIBLE!!! WORST SERVICE I HAVE EVER EXPERIENCED!! Had only two people working on a Saturday night they were rude never apologized for the long wait took 35 minutes just to get a cup for my order. AVOID AVOID AVOID!!!! read more

The food was as expected, but I did have to remind them about everything in my order. One employee handed me my drinks and closed the window, then saw me still waiting at the window and asked if I was waiting on anything else - my entire meal. I had ordered specially made drinks and the employee making them wasn't properly wearing his mask (nose wasn't covered) so it made me VERY uncomfortable. Out of the ~4 employees I saw through the window, only one woman was wearing her mask correctly over her mouth and nose, the rest only had their mouth covered. read more

Addendum: they took over 30 minutes, gave us the wrong food and old fries that were cold and tasted like cardboard. I have never been so annoyed and pissed off at a restaurant before. Absolutely do not go here. If I could I would give this place no stars. The people here are so lazy. The drive through line didn't move for 15 minutes. So we parked and went inside because there is no one inside, but now I have waited an additional 20 minutes for literally a couple items of the dollar menu. My suggestion is that if you want people to continue to come here you hire a few more employees or maybe hire employees that have a little more ambition. Absolutely ridiculous. read more

Also toy came unwrapped and greasy without apple slices and had to listen to profane language while sitting inside chick fil a will put of business soon but 24 hour still keeps doors open somehow read more

This has to be without a doubt the worst and most inefficient McDonlads ever!! I do not know why I keep coming back for 1 star service. I have not received the correct order from this place in months. Yesterday I went through the drive thru for breakfast and I was asked to pull up because it was taking too long for an egg mcmuffin and sausage biscuit and hash browns. I waited 10 minutes and then went in and they acted like they had no idea who I was. The manager handed me my bag and when I checked it my hashbrowns were not in the bag. Never once did he say I am sorry. Drive a mile down route 3 and visit the other McDonalds read more

Terrible service by the staff here. I purchased a large beverage on a hot summer day and they refused to make some new tea despite the fact that the sign indicated the tea had expired in the morning. They also gave me a shake instead of a frappe that I had ordered. The restaurant was dirty and the people here just don't care. read more

Management needs to teach their staff how to utilize the McDonald's app from customers. The cashier was clueless regarding the QC Code.

Play area just always looks run down and gross. I feel i need to bathe in hand sanitizer after I leave.

I've been to this location three times and they have yet to get my order right. Everytime I go, its busy with children running everywhere, so its not the cleanest. Customer service and training on the register would help, but one of the shift managers I dealt with was pretty good. read more

The drive through folks are nice enough, but 20% of the time the kitchen staff botches my order. And there is a female shift manager the yells really loud and discombobulates the staff. It's pretty bad when a customer can spot a bad manager! If you customize your order at all- double check it before you leave! read more

No customer service- they can not handle the dinner crowd. you have long lines for the drive-thru and inside they are no cashiers sometimes since they are all running around, but very slow- they also decline to take orders until they catch up- what? you are fast food! this is unacceptable! It will never close since they are the only McDonald's in the area and well kids love the food. They need to learn something from Chick Fil A- one drive thru window is more efficient than the 2 they made. * I told my kids yesterday- after that mess- that if i have to wait 30 minutes for food and service we are not going back. If I have to go for some reason ( i wish i never have one) i will take video and i can proof what i have said on this post. Also- again, they are making money but its not because they are efficient by any means. read more

The inside service is terrible... no one on the register so you have to use the kiosk.. no receipt tape in the kiosk so you have to guess your order number and then stand there for 15 minutes for no one to get food.. then the manager comes to tell you the coffee machine is broken. Save yourself the stress go to another McDonald's read more

Don't waste your time coming to this location. You might as well go across the street to the Chick-fil-A. The service is entirely too so, they are shortstaffed. If you are traveling towards 97, there is another McDonald's before you reach the Annapolis exit on the right go there instead. read more

They say they are 24 hours so I drove 15 minutes to get there at 12am and they told me they were closed.

Worst McD's ever!!!! Never even go to McD's and we were there in drive through line for 15 min??!!! They r not even busy then give u the wrong food and cold???!! Seriously this is the first yelp I have ever done but just have to tell you this was the worst experience ever? ?! No customer service nothing. Crazy. read more

This mcdonald's is a JOKE. The staff is extremely rude, and don't even try to tell the manager because he won't help. He's more rude than the employees. I try to smile at him and be polite but he just won't reciprocate. They will get your order wrong and then get pissed when you try and ask them to fix it. I've waiting in the drive through before for close to 45 minutes before I decided to just leave. I would literally drive to annapolis to skip this mcdonald's. read more

I literally have NEVER had a good experience with this place! I've gone for breakfast or lunch on several occasions because its so convenient to where I work and I try to give folks the benefit of doubt...maybe they're having a bad day, maybe the machines are broken, maybe there's some training going on etc. However, today will be my last visit! Customer Service: Rude attitudes, unfriendly just unpleasant in general and did I mention Rude? Kitchen: Not sure what they are doing back there...how do you screw up oatmeal? Burnt hash browns, mixed up orders, hair in food. Inside: The play area is filthy Fast Food: Every time I order or the person in front of me orders there's that dreaded "Can you pull up we are waiting on {insert craved item here}?" Who's running this place?! Worst MCD I've been to. I'd rather drive out of my way to another MCD or better yet Chickfila instead of coming here. Terrible. read more

This is an update for my earlier review of this McDonald's location. I am not changing my opinion of the late night service. It kind of still sucks. If you go here during the day though, the food and service is actually quite good and efficient. Just want to throw that out there. read more

Great experience ordered my oatmeal sandwich and orange juice had to shut off my truck because it's diesel in the drive-through so they could hear me then it would not start got assistance to move company truck by pushing.then Miss Williams the manager brought me my breakfast on the house . Later went into speak with the employees to make sure my truck was safe in the parking lot and they were all very pleasant and very nice as was Miss Williams thank you guys !! read more

Every time we come to this location something from our order is missing or messed up! Will not be returning. Super over it!

This Mc Donalds is one of the faster ones in the area, the food is usually always fresh and they cook it well. Have came here several times and the cashiers/staff are nice also. read more

I was threatened to have the police called on me by asking for barbecue sauce and the cashier's reason was that I didn't get nuggets and he wasn't in the "mood". This place used to be cool, but it sucks now and the building should be demolished. read more

We took our 2 year old to play in the play place today just to have the evening out as a family. The tables and floor were filthy as well as the play area. We tried not to let it ruin the evening for her but she refused to play and said "messy" and "gross" for the first time. I think she was also scared because the play area is not well lit and it was dark and cold. This is perhaps the worst McDonalds I have ever been to. AVOID and go to Chick Fila down the street read more

I know it's McDonalds, but still...slow and stupid is the best you can do? Really? I ordered a plain McChicken sandwich at the drive-thru. These morons put a chicken patty in a McNuggets box. I just didn't want their lettuce and mayonnaise crap, but I wanted a sandwich. What idiot would do that? So, of course, I get all the way home and my son says "Mom, where's the bread?" So I called them, only to have Marcella tell me she was sorry, but some people like it like that. Oh, okay, well, that absolves you and your staff from having to do any sort of work, like saying "They've put a chicken patty in a McNuggets box. Is that what you want?" Then she told me if I wanted to come back, they'd give me a sandwich. Yeah, that's gonna happen. Slow morons. Save your two bucks, go across the street and get some actual food from people who give a crap about their customers at Chik-Fil-A. Live and learn. read more