Ordered at the drive thru. They told me to pull around front. Waited 20 minutes from order time before I finallty went in( along with another car next to me also waiting) only to find they had neither of our orders even being prepared. Waited another 7 minutes for my order they handed it to me without my drink. Got my order home and it was a regular quarter pounder and not a double. And the regular hamburger had ketchup. Just bungled topped to bottom. Never go there again. read more

McDonald's - a person holding a receipt - Fast Food Near Me - Glendale, Arizona

Man I thought the McDonalds drive thru on Litchfield and Waddell was bad, this one was even worse. 25 min with the drive thru then had to wait for another 10 min on park. And I asked the 2nd window if I can add ONE LARGE DRINK to my order, they straight up said "NO, IT'S TOO LATE." Like really? It's ONE DOLLAR. How hard is it to ring up ONE drink? read more

Horrible service, ordered some food through the drive thru and that's supposed to be fast. It makes sense because it's a drive "thru". Not worthy of waiting 30 minutes for some food that's not even that good in taste read more

Whenever I arrive at 11pm or 12 am the guy at the speaker says they only serve breakfast and accept only cash. This happened today as well as multiple times before. When it's a girl she accepts cash and dinner at this time. Other locations also accept cash/dinner at this time. read more

Absolutely worst McDonalds ever. Always pretend they are closed when they are really open. Every single night depending on who's working the shifts it's a gamble. They pretend everything is down and nothing is working. They will even joke around and lie like it's all a joke they are in being paid to pretend they are closed when all the lights are on and you can literally see them standing their playing on their phones. read more

I took my boys there yesterday around 3pm to eat and play in the play place. A half an hour later, a herd of unsupervised children that my son was playing with thought it was hilarious to wipe poop on my son's back. POOP! Once my son showed me what happened, I immediately demanded to speak with the kids' parents; however, the 6-8 year old children let me know that they walked across the street by themselves to play. I immediately went to the front to speak to the manager about the feces that was being flung around in the play area, but the manager just simply said "Ok" and walked with me to show them the poo culprits. There wasn't a sense of urgency and I didn't get the typical customer service response of, "I am so sorry this happened, I will take care of this immediately" that you would expect from a manager hearing about poop in their restaurant. I turned to address my kids and gather my things to leave, and the manager was no longer there. I did not stick around long to see how the situation was fully handled, but I feel like the manager did not respond appropriately. At the very least, the play place should have been evacuated immediately for cleaning. There were other families and children in there, but apparently people do not find E.Coli that big of a deal. read more

So, i see all the bad reviews. I've been going here once a week, in the morning for the past 6 weeks to get a mcgriddle and a hashbrown or two, and even a bag of ice once. The food has been fresh and hot each time. Polite and courteous staff. One time the drive-thru was jammin so I went inside and was in and out promptly with fresh food. read more

Terrible service got the wrong items when I spoke with the guys at the desk he was yelling asking me what I wanted him to do? I said get my order correct and at the correct cost. This never happened! Did the customer service response and asked to be contacted and did not hear from anyone...I will NEVER go back .,I was never yelled at as a paying customer..SAD read more

This is a 24hr McDonald's and I stopped by around 3am to grab a meal through the drive through. First thing the worker tells me over the intercom was that it was only cash only right now. I thought that was weird but I actually had cash on me so I started to order. I asked for a shake but was told that the ice cream machine was off which I've typically seen late at night at fast food places so that limitation didn't faze me. Then I tried to order fries and was told that they had no fries! Surprised, I asked what menu items they are actually making and was told just burgers and breakfast sandwiches but no combo meals due to "no fries." After that, I couldn't believe it and didn't order anything. I drove away to another McDonald's on Olive Ave in Peoria which had fries and better service. Overall, poor service and never heard of a McDonald's that didn't have fries and was cash only. If you are going to be a 24 hour place, don't half ass it. read more

This Mcdonald's was actually not that bad compared to other ones. The staff was friendly and took my order quickly and got it out faster. They did mess up my buddies sandwich though but not adding cheese. Other then that, it was decent visit for Micky D's read more

The service was great don't understand why you can't dine in the governor said they can open the dining area can't even use the restroom to wash your hands. It would be nice to be able to wash my hands since I am a essential worker!!! Terrible business not a good way to treat the essential workers/public I hope this impacts there business and they learn not to be lazy and open up the dining area! And you wonder why nobody wants to pay more minimum wage for these types of jobs read more

Came to this drive-thru and there were 4 cars ahead of us. We sat here almost 10 minutes. Will definitely not be coming back here.

Come here often, my orders are usually not correct if I order a good amount of things. If i order a small meal it usually comes out correctly though. Seems like there's a revolving door of employees. read more

Just terrible experience. I've had to wait before, but to wait 20 min for a meal while 9 other cars pass Is bad. And then for them to get the order wrong in the end is just terrible read more

It seems this location always misses items on my order and I spend more time waiting again for the missing items. They don't even apologize for missing the itrme or offer anything extra read more

I never leave reviews but this place is bullshit. We ordered hot cakes and didn't get them. We came back and waited 30 minutes in line just for them to tell us they don't serve hot cakes at this time and didn't put them on the order. No one told us when we placed the order that they weren't available and wouldn't be included. We waited thirty minutes, and the manager and employee screamed in our faces and called my boyfriend a bum. read more

This has been the Mcdonald's I primarily have gone to since I was a kid because it's .5 miles away from my house. As the years go on it has become less and less favorable because the employees mess up my order more often than getting it right. Today for the 3rd trip in a row we weren't given the sauces we asked for. I don't get the point of employees asking us what sauce we want if they're not gonna give us any in our bag. I literally came all the way home today and went back because we weren't given any sauce and I wasn't bouta eat no dry chicken nuggets and fries bruh. The job is so simple you just gotta read what the people want and put it in a bag, how y'all miss that we asked for ketchup, ranch, and buffalo. y'all know damn well don't nobody want dry ass food w no sauce, how could y'all continuously keep playing with us like this. This gotta stop, MANAGERS get on your employees bruh this is a BUSINESS you supposed to please your customers who just want some food. If y'all can't do the simple task of putting sauces in a bag, you need to reconsider who's working for your company. read more

I am absolutely disgusted in the manager Erica at this location. I took my mom to go get her senior coffee that she likes to order. When we placed her order I was going to get my usual iced mocha coffee but then Erica started interrogating us about who was with me and she asked if I had two seniors with me. She then asked me if I had ID. Seriously lady you are carding me for freaking 69 cent coffee??? I will not be returning to McDonalds after this. ( THIS IS AN OLD POST BUT FOR SOME REASON IT WAS NEVER POSTED) read more

One of the absolute worst McDonald's in Arizona. Ordered a Door dash last night, order (1638) for reference. Once again my sauce was forgotten. So I do not understand the point of ordering sauce on the app if you're not going to put it in the bag. My door dash driver had received such bad service that he felt the need to express that to me when arriving at my apartment. This isn't the first time. And any other time I have personally come through (usually late night) the staff is so disrespectful and lazy. I called in after my doordash arrived and the late night manager refused to give me his name. And the way he answered the phone, you could tell he was high or he just really did not care about his job. Extremely rude and not helpful whatsoever. Telling me to come get the sauce. There's a reason intoxicated people use food delivery apps late night, so they do not have to drive. Especially not for sauce that has already been paid for and supposed to be in the bag. The most disappointing experiences I have ever had in the fast food industry come from this McDonald's. So well done. You've shot up to the top of the list of worst management and worst customer service in the Glendale/Phoenix area. read more

Worst drive through experience ever! Waited ten min, the cashier kept saying give me just a moment, as I pulled up to go to speak to someone the car behind me was able to order their meal wtf! read more

SMELLS HORRIBLE DO NOT VISIT THIS LOCATION! Horrible service, long wait, horrible nasty urine smell at the drive-through couldn't even keep my window down read more

Service was shitty,wasn't the first time they fucked up before.They cant even dip a cone right. chocolate was every where and they weren't even busy. read more

I've been to this location twice. The cashiers are friendly, but both times I've had issues with my order. First time she couldn't seem to figure it out. Second time the order was wrong even though I confirmed a three times. I hate the video games in the play area. Besides being old, I really don't take my kid out in order for them to play video games. I'd rather they climb and play on the equipment. Lastly, I could not believe there is no changing table in the bathroom. This place is geared towards kids and should definitely be equipped! read more

I really wish the young kid would stop greeting me by saying: Are you ready to order. What happened to "Welcome to McDonald's can I take your order?" They never answer on time. No car will be infront of you. However, you have to say hello really loud just for someone to say: Are you ready to order. read more

Order was wrong from the drive-thru. What should be an easy fix, took 30 mins. Mostly waiting around by the counter trying to get the managers attention as she avoids eye contact. Until a young man from the drive through goes out of his way to help us out. Terrible management read more

This is the second time I didn't get a full Big Mac at this restaurant. First time no meat patties on my sandwich. Second time no cheese on my Big Mac. DRNIMGD read more

Play place under renovation. Bad wi-fi mojo. Service should be a little better to keep the place worth coming to.

8/10 visits when I buy their iced caramel macchiatos, they always make it wrong. Very frustrating, you raise minimum wage and the service gets crappier. Their customer service sucks, rude employees. read more

This is the worst service ever. 28.00 order at drive through cold food and they said pull around and food will come out. 3 others were sent around and everyone else complaining about same thing. read more

This McDonalds is super close to our house, so we sometimes go here to get a quick bite to eat. I will tell you that this is one of the worst McDonalds in the valley. Terrible customer service, all the employees act like you're inconveniencing them. Second if you ask for something as simple as extra onions or mustard the kitchen staff ALWAYS messes it up. One of our favorites from McDonalds it the two cheeseburger meal, extra mustard. Every time, and I mean every time, we get no mustard and extra katsup. We have talked with managers and there is never a change. Today though I've just simply had enough. I ordered my food and asked for extra onions, get home grab my food, it had the special order ticket on it. Open it up, NO ONIONS at all!!!!! I'm mean these people have it on a screen, and they have to attach it to the food!!!! How do you get this wrong? I called and spoke to a manager and explains all the issues we have at this place. I made a snarky comment that maybe her cooks don't read too well, and she agreed with me!!! Like that's a good excuse! Any way I would not recommend this place to anyone unless they want to be treated like crap, and wait a long time in the drive through. We will drive the extra two miles to go to a different McDonalds that is WAY better. read more

Horrible service, typical for McDonald's. They lack customer service, the drive thru is extremely slow. Worst McDonald's ever, never coming back & don't recommend anyone to go there! read more

My son and I stopped for a quick bite. I ordered a new special menu item the jalapeno burger. Not a good choice.. Two hours late I could have gone in for a colonoscopy after that colon cleansing. Bad meat ? Who knows. read more

Absolutely the slowest MCD's I have ever been to. No matter what time of the day you go the service is so slow that its almost never worth the wait. The staff taking money or giving food is to short to work the window so not once but twice and dropped my drink or card. I am short also so has nothing to do with this. The older man who works up front is the nicest person in there next to the young lady who works in the mornings at the windows. Food is right about 40 percent of the time and if its warm you went on a good day. read more