Moving freight in and out of the airport all day in an 18 wheeler does not leave many places to stop and eat. This McDonald's happens to be one of very few accessible places. However we can NOT use the drive thru. This location is very aware of this and has placed signs up stating that those of us in a large vehicle may use the kiosk to order inside. Today (5-7-21) as I had made my way past the trash can barricade to work at this location to place my own order. I was yelled at by whom I assume was the manager that "I had to use the drive thru." I yelled back that "I wouldn't fit". I was told that wasn't his problem. We truck drivers have spent a lot of money here and we're daily customers. I'm askin all my airport and driving friends to avoid this location. Don't support companies that don't support us. read more

Stopped by on way home from work. Got a 1/4 of a box of old nasty fries. Must of been the last little bit they had left an just threw it in the box to fit me out of dve thru line. My crispy chicken sandwich was burnt like it had been sitting in drawer for a long time. Just overall disgusting service read more

I ordered tomatoes to be put on my spicy mcchickens, I got 2. There was absolutely no tomatoes. Also they were just fucking off in the drive through. Idk who manages that place but it's trash. I also ordered 2 bacon McDoubles to have no mustard, ketchup, pickles, or onions. They have everything on it. One of my bacon McDoubles has no bacon. Complete trash ass people lmao. If you don't like or care for your job just leave if you are that miserable for you to be so lazy and incompetent. Tried calling, did not answer the phone. I will be contacting corporate for this, because there's no point in going to them, they are obviously not gonna give one fuck about it, so. read more

Absolute worst experience I've ever had at a McDonald's. Food just thrown into the bag, fries upside down and all loose in the bag. Terrible terrible experience. I understand this is a training center but that is still no excuse for the poor and awful customer service I received and experienced during my visit. read more

Yea definitely listen to the other reviews, didn't get almost half my order and since it was a Uber eats order, I wasn't able to go back and correct them on their mistakes. The fries were uncooked and they didn't even get my drink correct. Safe to say it's worth driving that extra mile to get the other McDonald's because I don't know if it gets worse than this lmao. read more

Pathetic! Pulled up at 4:20am behind another car. Guy came on said breakfast only. No problem. The car ordered then moved to the window. I pulled up, and after 3 or 4 minutes same voice comes on and says they're closed! How rude, unprofessional and uncalled for! I work overnight close by, I've lost track of how many times I've gone at 2 or 3am and with menu and lights on been told they're closed and had to go elsewhere. This tops it all! Don't waste your time at this location. There's one in southlake just 2 more exits, go there instead. I've complained to the email posted and heard nothing in return. This location doesn't care and it shows. Give your business to someplace else ! I will from now on. read more

Really wanted to try the new BBQ Bacon Burger but was told we could not receive it as the associate currently on didn't know how to make it! The food we did get came out correct but this was a letdown after seeing through advertisement all over the order screen. read more

Horrible customer service ordered a Powerade with my meal that they got wrong anyways and they gave me a coke politely asked for what I had ordered manager gave me attitude poured out my coke and put Powerade in it waited 15 more minutes for my food and that was wrong as well ended up leaving dissatisfied do not come here read more

This place sucks...worst service ever..managers look at ya and walk away and have conversations with others as you stand there...employee's play on their phones and don't do shit...dirty as hell also shouldn't be a 1 star should be a -5 stars read more

Terrible. Don't go. Just drive to another one a few miles away. You'll get your food faster and it'll actually be cooked.

I tried this place several times hoping the service would change but it hasn't bad attitude they have never going back

Disrespectful and stupid. They don't know how to complete a simple order of chicken nuggets. All employees and managers should be re-evaluated! read more

15+ minutes in drive-thru. Finally asked to wait elsewhere. Just for a breakfast sandwich and a drink. The employees are moving in slow motion. Vocabulary does not include "thank you" or "sorry for the wait". Forgot the salt and pepper I requested. When they brought the salt and pepper they simply dropped it in my hand without saying a single word. Certainly did not hear "sorry we forgot" or even "here you go". read more

About what I expected from a McDonald's, it was good. Dr Pepper tasted a bit off though

McDonalds lies! No place did the advertisement for the promotion say "at participating locations". Dallas Mavs score over 100 the night before you get a free 6 piece Mcnugget, only if the McDonalds decides they want to. I go thru the drive thru. They deny my fee 6 piece mcnuggets. As I drive up to pay, the attendant, asked her manager out loud about it as she said, " people have been asking about that ". Contact me, make it right, I will edit this review with a response you made it right. I went to this McDonalds specifically because of the promotion. Yes, I was lured there by the false advertising. I ask that you make this right. I don't have a problem with this location. They are always friendly and prompt. I just feel honesty would go a long way. One would think they would honor this, albeit a mistake. So for now, don't believe the lies. read more

I got a double cheeseburger for lunch, and a couple hours later I'm feeling ill, and have thrown up. I thought the sandwich tasted kinda funky, and I'm thinking the onions were not good. Side note, the fries I got were cold and not crispy. I called the store to let them know they should check their onions, and was told they make the double cheeseburgers fresh every day. I wish I could be 100% certain but the timing of my sickness is too coincidental. I wanted to add this comment in case others had experienced the same. read more

Where to start.....wanted cookies but not the old and cold ones in the box. 15 min later and I'm still waiting for "fresh baked cookies" lol.....tried the new advance ordering system in the front of the store but when I ordered a fudge sundae it only took 10 min to tell me they didn't have any. $2.69 cents later I'm without sundae. With cookies......but they were very nice about it. It's mcDonalds. What did I expect. You get what you pay for......sometimes. read more

Took a group of high school girls here before our Six Flags trip. The store was clean and the service was great. The girls were able to get in and get their food quickly. If in the area, we'd definitely recommend this McDs again. read more

This McDonald's is also a gas station and it gets a lot of customers from the highway, not a community McDonald's with a nice neighborhood feel. More of a commercial area. Restrooms are filthy as a typical gas station. read more

If I could leave no damn stars I would! I just ordered a meal from this place. Food was cold. Mcdouble tasted as if it was cooked the day before. Fries are stale and salty as hell. Only good thing out of this whole damn thing was the damn Powerade. If they didn't have machines I'm pretty sure it would be old too. Seriously guys! If you can't do your job correctly, just quit! Im pretty sure the workers don't like eating their food cold and nasty, so why would you serve that to your customers?!????!!! read more

No respect for humans or police officers. It is sad that a man would go to get his lunch in uniform and order chicken nuggets only to be given a box of lettuce and be laughed at when he went to say something. Who raised these people? Never will I go to this location. read more

Poor customer service, I do not recommend this place. The line is always all the way back to the gas pumps. In Need of new management ASAP.

Don't go here!!!! Ordered in drive thru at 3:30am and was told they except cash and breakfast only. What I ordered is not what I received and what I received was not worth me waiting 10 MINUTES. It was hard biscuit with dry old sausage!!! Tried calling over and over to report the issue and NO ONE ANSWERED! Highly disappointed and I don't recommend this location to anyone! read more

I don't know who is running this facility but it is absolutely terrible. I can't always speak for the food but apparently 7 out of the 10 times I have gone there over the last month their frappuccino machine is not working. That is the only thing that I get in the mornings so I end up leaving the line and driving off. I have even tried to call ahead to find out if it is working that day but no one ever answers.  It's a wast of time and bad advertisement if you can't keep up with what you are "supposed" to be offering your clients. I am extremely disappointed in this location and how things are being handled. I dare you to go in and ask for a frappuccino.... chances are you will be left standing there with a deer in the headlights look on their face. read more

This place is ridiculous. After repeating myself 3 times at drive thru that I wanted a sausage biscuit and hash brown, they still didn't add the hash brown. They then asked me to pull up to the drive thru wait line for all of my order. Order was brought out by someone walking the pace of a turtle. No oomph at all. I checked my bag and hash brown and apple slices were missing. The guy comes back, walking slowly again and wiping the sweat from his forehead with just the apple slices and tells me that I have to wait for the hash brown and they charged me for it too. Disgusting, unsanitary. They obviously have management that doesn't know what they are doing. They need to train their staff better. read more

We waited an hour in the drive thru and finally when we got to the window we had to wait another 20 minutes for service. When we finally got our order taken they had no ice cream! #worst experience read more

The worst McDonald's I have ever been to, three different occasions they had no soda machine working and then uncharged me for water! I filed a complaint to management and never even heard back from them as well. Many other fast food chains in the surrounding area would highly recommend going elsewhere. read more

Went in at 11:00am and was told by the ladies behind the counter they were closed? No signs on the door or anything. I just wanted nuggets.

This is probably the worst McDonald's I've been to. They literally leave you standing even if they see you or if they aren't busy.

Every time I come to this McDonald's they mess my order up. First time I was give a burnt McMuffin, not a little burnt, charcoal black burnt! Next time they forgot my fries. This morning was the last straw. I waited in line for 10 mins, I decided to drive up to pay window no one was there. I move up to the other window, 2 lady's were standing at coffee machine talking, they saw me at the window but just ignored me. How is this establishment supposed to make money if you don't take any? BTW there was 8 cars behind me! Pitiful!! read more

I've visited this store several times, twice in the past week. Each visit has been top notch, in my opinion. The employees are professional and friendly. You don't always get that level of service at a fast food restaurant. Also, the food is fresh and I feel that McDonald's food has really improved. And you can't go wrong with their French fries! We will be back! read more

The morning manager had a terrible attitude. Handed me my order, without coffee. I asked for my coffee, and she asked what I ordered. Well duh it's on your machine did you not look? And then when I bit into my egg mcmuffin, the middle of the egg was GREEN. She wasn't happy when I took the back and asked her for a new one with a fresh egg. And if the health department saw the drink /ketchup station, I'm sure there would be a health citation. Nasty attitude and nasty place. Fix it!! read more

every single time they prove how terrible this location is how is it everytime i go theres alwats attitudes, no communication, and just blatant bad service. how?! wanna wait 30 minutes for a simple task? come on down!! to the manager do better this place sucks.. read more

a few days ago i went here to get lunch on my break and the managers and staff couldn't be bothered to ask me why im standing at the counter holding my fries for 5 minutes, i got them out of my bag after they gave them to me and they were look warm and mushy, the nuggets tasted very old and extremely dry, i would have gotten a refund had i not been in a hurry. do not visit this McDonalds, if you want chicken there's a chicken express close and if you want a burger, go to in-n-out or Whataburger. this franchise location is definitely one to avoid. read more

Rude male counter clerk in the morning during first and most likely last visit. The steak bagel seemed smaller too. Oh, btw, it's connected to a gas station too. I should have seen that coming. read more

I visited the Mc Donald's location today, I ordered a ice cream cone and a strawberry pie, i went through the drive through, I was served a melted ice cream cone and a cold pie. I asked if they cold please give me a hot pie and a ice cream that wasn't melted. They gave me a better ice cream but put the strawberry pie in the microwave, so when I attempted to open it the filing was all gushed out of the pie inside the box. I had to go inside and I politely asked for another pie. An employee named Celeste came from behind the counter giving me a real evil look in my eye as if I done something wrong. And she got behind me and began talking about me to her fellow employee's in which I over heard and tried to ignore.She began laughing and making fun of the situation very unprofessional. I was handed another cold pie by the manager who was very rude and nonchalant his name was Joseph. I said to Joseph are you a manager. He answered in a snotty voice yes I'am we all are. I said the lady behind me is making me feel very uncomfortable I hear her talking about me as if I done something wrong. I'm a customer and have the right to correct my order. She begin mouthing off to me saying what what you can just leave the store if you don't like it. I said to the manager Joseph do you hear how she is speaking to me. Joseph response was she's right you can leave your rude and we are going to call the Grapevine police if you don't leave. I will never step foot in there ever again nor dive through this is how they treat there customers their. Very rude and unprofessional. I just thought I would let the public know. read more