Gave me the wrong order and then refused to correct it and had hair in my fries and refused to refund that. It was a big white lady with sandy brown hair - they said she was a manager. This was on Dec 2nd at 1:50pm central. Manager also told me to go fxck myself. read more

McDonald's - Big Mac but was supposed to be 10 piece McNugget and large fry. - Burgers Near Me - Grove, Oklahoma

I always order quarter pounder with cheese. Because they are supposed to make it fresh, but I have never got one made fresh here in Grove. They say pull to the side and we will bring it out, and every time I think maybe this time it will be fresh, but never is. read more

just once I would like to be able to drive thru at this mcdonalds and receive my order without being forced to park ! what is wrong with this management team that they cannot operate a drive thru lane?!? breakfast lunch dinner or afternoon. don't matter when or what I order its please park. if I wanted to park I wouldn't go through the drive thru! do better read more

Service is terrible! Everyone here looks like they're tweakers! Sometimes you have to drive around the building 3 times before they get it right! If you do eat there order it fresh! Then make sure it's hot! read more

I always use the app to park and pick up with no contact. I have had great service until the las couple of months. My orders are never right, they jam everything in one bag. Missing condiments and napkins. This place has gone downhill very fast. Our order was two 20 piece nuggets. They forgot the sauce. Two large fries, cold and no ketchup. Also the new bacon ranch crispy. And 1 cinnamon roll. Horrible I have pictures in which I will attach. read more

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I LITERALLY LOVE MCDONALDS SM!! The chicken nuggets omggg ! the mcchickens omgggg i love it so muchhhh!! i absolutely love thier drpepper something about it makes it GOOD!! if i could eat mcdonalds everyday i could like it is so GAS ! id give McDonalds my liver if they needed it! i love the workers there too! read more

For years I'll goto grove and I travel the country might I add....EVERY STINKING TIME I go here the burger is hot and melts in your mouth!! They cook it correctly always have Miami could learn a thing or two from grove!! Thanks for giving a care even though it's McDonald's this was worth dropping a review read more

This is the worst "restaurant " in grove. frozen drink machines never work, can't even get a simple breakfast right! I will never go again and I will pass this on to my all my friends on all my apps. I hope you go out of business and let someone good like Wendy's to come to grove! Again consistently wrong, unprofessional staff and slow service! can't get anything right! please leave? read more

People who work at McDonald's constantly forget about my COOKIES and don't give them to me

Waited for 10-20 minutes. For one 10pc and McDouble. I worked here so I know it doesn't take that long. Came up to our car twice asking if we had food that wasn't ours. Had a refund because it was gonna be 20 minutes old. Didn't even give me a full refund, i was charged 18.47 they gave me 16 dollars!! Terrible. Apparently they said we were parked in the wrong spot. Our order was also on mobile so it should have been prepared beforehand.honestly think it's just day shift last night was fine. read more

Absolutely atrocious. The burgers had too much pepper. We ordered a happy meal. It had no box and no toy. Kid was stoked to get a happy meal. Disappointed when we left. read more

Literally sat in drive thru for 15 minutes and got zero service. Worst customer service ever

The chicken nuggets are exquisite! They are so good dipped in sweet and sour sauce. Everything that I ordered was there except they gave me 4 dr peppers instead of 2 which I'm not complaining about. read more

Showing improvement. Sadly due to allergies I'm unable to have most things offered. However, with my busy schedule I order eggs and hash brown quite frequently. You would think these simple items would be consistent in texture and temperature but not always so. But lately I have noticed improvement. I am hopeful, and look forward to a possible 5 star rating in the future read more

Absolutely worthless. Last 5 times I've been in there they have completely messed up my order. The same woman running the register on Saturday mornings can't remember how to use it and has to get someone else to ring up a sausage egg and cheese biscuit... which they then can't make right. They need to be replaced with a Burger King read more

I find myself in the drive thru at this mcdonald's on a peaceful Friday night. I was with family and all we wanted was some quick fries and maybe some ice cream. The time was late probably 10:30 when we pulled in. The line was egregiously long. Service was slacking at this moment. About 25 minutes later we finally get to the point that we can order. The lady over the intercom asked us "are you ready to order?" and our response was "yes". Then we sit there and sit there and sit there. No one ever came back over the intercom and no one ever came out to us. Cars started to pull in front of us and some started to leave. We still wanted our food so we stayed there. It wasn't till 11:15ish that we realize they closed without telling anyone. The lights started to turn off and it was official they were closed. We pull up the hours online and it appears that they don't close till 4am. Interesting. Anyway would have loved the information that they were closing instead of just being left out there. read more

Loud employees have NO business working the front counter!!! Especially loud employees that are sticking their nose in everybody's business instead of working. The lobby was a mess as usual, although by the time I left which was 30 minutes later, someone finally came out and started cleaning. Back to Mr. Loudmouth... He was going off about dirty rags being in the clean rag basket. Then he was going off about a drink that he had to remake... Making that drink was the only work I actually saw him do the whole time! This guy was not wearing a manager's shirt but he was barking orders at everyone and one of the managers just stood there and watched him do it. All of this going on while the lobby was a mess and they were out of sweet tea... Hey dude be quiet and go make some sweet tea!!! read more

They messed up my order, which is okay. People make mistakes, however their customer service was not very good. They had me feeling bad for their mistake. read more

Very slow. Poor service. The drive thru is super slow. Food is cold. The service here as gone down hill

The cashier had a very hard time understanding and remembering what my order was she sounded distracted by something else and took forever to reply. I only ordered a 6pc nugget, med fries and a medium soft drink. Got to the windows and nobody had gloves or a mask on. Got the food and the chicken nuggets were burnt and looked disgusting and they didn't get my soft drink right. I just want better service if I'm paying $8.40 for a small order. read more

The worse fast food place in town. Lousy service, dirty dining area and bathrooms disgusting. Will never set foot in this place again or even use drive thru. Should be shut down. read more

They have the worst service and they are rude. Not only are the rude but they charge you for sauce. And they don't have anything. Don't get me wrong there used To be very good customer service but now the people in the drive a rude. I would advice you to go to jay un you near by they have very good and fresh costumer service and almost everything is fresh. read more

I recently had a very pleasant experience here. Employees were courteous and efficient. During busy times it can take a while to get food, but overall I've seen a lot of improvement in this restaurant. read more

The food is reliable McDonald's food, the dining room is as clean as you would expect but this is NOT the place you should go if you need "fast" food. These folks are utterly incapable of managing a double drive through. My youngest loves McDonald's food so I get pulled in at least once a week and it is usually an ordeal to get through. Today was the norm. Three cars in line in front of me at 8:03A...through the line and back on the street at 8:14A...with the wrong order. Large coffee for an eight year old anyone? Bright side: She didn't want to go to school today anyway, being didn't bother her a bit. read more

I got food poisoning from this place last week. On top of that they had trouble getting my order right and the drive thru was very unprofessional. read more

the grove,ok.mcdonalds will not refund food unfit food to consume,because that's their rule!! we are an older couple,my husband went there this a.m. to treat us for breakfast& brought it home.& we couldn't eat the biscuit & gravy!! i took one bite & it was "so hot" with spices,or white pepper salt,we couldn't eat it!! please do not let your small children take a bite of their "b&g" without tasting it first.!! they will not give refunds because they open the cans & heat it up?? we will "never order there again!! rude on the phone also!! read more

The worst McDonalds I've ever been to. What McDonalds doesn't have ice or coffee?? Customer service is severely lacking here.

Poor service had to wait 25 minutes for fast food wouldn't go back but my girl likes happy meals.not the cleanest

Poor service. They get the order wrong 50 percent of the time. The Manger is rude and won't help.

This place is absolutely filthy both inside and outside. Couldn't imagine what the kitchen looks like. Wouldn't take my dog to eat here.