I placed an order on the app for your food and when I showed up at McDonald's and tried to mark that I was there the app glitched out. I remembered vaguely what my order number was, but I wasn't quite sure and I waited outside, but there was no way for me to let them know Which stall I was in to wait for my order so I went to the drive-through. Upon entering the drive-through I was explaining to the lady this is the name on the account and she's like what's the number I'm like I'm not quite sure if I have the right number and she's like well. Was it for pick up and I said yes and she's like well and I said the app glitched out. I can't get back into it. Well, I can't help you. I have the order right here, but I can't see the number I can't help you. I was like is there any other way to get back into the app to get to that point I can't help you that's all she kept saying so when I asked another question, she disappeared so I drove up to the window When I got to the window. I showed her my order and she's like oh go to the next window so when I went to the next window to pick up the food I was explaining and the guy goes. Oh, it's right here and he gave me the McFlurry and then he goes. Oh, you have a large fry. The large fry they handed me is half full. I have never been treated so rudely at a McDonald's. I'm going to include pictures, of course. I don't understand how people can be so rude in customer service, especially for paying customers. It may be a large fry bag, but it's not a large fry. It is only halfway full and when I question them at the drive-through I dealt with a lot of attitude. read more

McDonald's - Large fry bag - Burgers Near Me - Hayward, California

See all

This place is open 24/7. Google and Apple Maps say it closes earlier but they don't. I went to two other McDonald's that said 24/7 but they were closed. Can you guys fix that shit? I wasted so much gas just to find out that the place that says it's closed is actually open. read more

The app cancelled my order and one of the guys gave me extra food after I showed him the email as the app wouldn't load. Perfect service. I don't normally write reviews but thankful for a mcd to be above and beyond. read more

Ordered egg and cheese bagel and found meal moth in my bagel ...old stock being kept or stock not rotated ...seriously check your stock ...no more any bagel ordering from this location read more

McDonald's - Meal moth in bagel - Burgers Near Me - Hayward, California

I reluctantly tried this McDonald's again. Once again, I was sent to the drive-thru I've waited 10 minutes and they brought me the wrong order. This is the worst McDonald's at least in Union City read more

Service was ridiculously slow for a McDonald's also this McDonald's for some reason out of all McDonald's has a MAJOR language barrier. San Jose's McDonald's isn't even like this. Crazy work. read more

quick run to this mcdonalds: it was quick, efficient and my food was well packaged, w no mistakes. i always use da app for those deals read more

McDonald's - drive thru ft. coffee - Burgers Near Me - Hayward, California

I was missing an item from my order, why can't they check the receipt to check if everything is in the bag? I tried calling the number and it sounded like a fax machine. The app says to contact the restaurant but that doesn't work. I'm not about to waste 30 minutes of my life going back to the restaurant for their mistake. read more

Stopped here because I needed food quick. There was no line for the drive thru. I ordered 3 hamburgers happy meals. A chicken nugget meal with a chocolate shake, strawberry banana smoothie and 20 piece nuggets. I paid and we were asked to pull around to the mobile area. We sat waiting on our food for more than 40 minutes which is entirely too long for fast food. It took so long that I had to walk in and ask for my food and it still wasn't ready. I came back in after 10 minutes and they asked for my receipt saying they will make it because they didnt have it. And of course the food was wrong. Absolutely unacceptable. read more

McDonald's - Strawberry Banana Smoothiebanana - Burgers Near Me - Hayward, California

Place an order and they only gave me my soda. They told me to wait on number four but the order never came out 20 minutes later. My lunch was over and I wanted a refund this location is by far the worst. read more

Ok, I'm not a big fan but Needed to eat somewhere fast. I ordered a mccrispy. There was no sauce, condiments what so ever, Of course I find this out when I get to my destination.Gerrard! At least the French fries where hot. read more

McDonald's - The other side of the dry sandwich. Gerrrr! - Burgers Near Me - Hayward, California

See all

Do not go to this one!!! Food takes 20-30 minutes even if you are the only customer in this place. read more

I use the apps every time I come here to get my breakfast sandwich. Every time I'm finished ordering, I have to wait longer than usual. The staff always forget my order. I end up going inside to get my order. The staff don't seem to realize they missed a mobile pick-up order. The worst part is that there is no apology; they just hand over your order and that's it. THE WORST SERVICE IN TOWN. read more

I don't know how well trained this branch is. The food and speed are generally okay. But they lose my mobile orders and I have to constantly scramble to prove I ordered. The app doesn't make it easy because once the order has been "completed" there is no record of order number or time placed. Just a vague order placed on that day. Also the workers don't follow up with basic questions like "do you need anything else?" When they used to have condiments in the open the answer was no, but now that everything is kept behind the counter I really do need things from you, napkins, catsup, straws. They need better training, and better ability to follow up with basic customer service read more

This mcdonalds still be playing games. I hate going to this one but it's unfortunately one of the more convenient locations. Went just today to get a quick happy meal for my daughter. Lulu was there per usual. She must have been having a bad day or something, because after she greeted me, it was radio silent. Nothing on the screen either. Didn't say a word. I had to ask "Hello?" just for her to say "Is that it? Is that it?" Like girl c'mon now how the HELL am I supposed to know you still there and you ain't busy? The screen didn't even show if you ordered my stuff. To top this sh*t off, I didnt get any f*cking fries!!!! If yall didn't have fries, just tell me!! I didnt want all apples!!!! And they are so quick to walk away when they give you your food when you gotta park. Always a goddamn mistake every single time I have gone to this location. A headache every single time I go here. Sick of this one!!!!! Most of the employees are polite but DAMN c'mon man!!! read more

You really don't get what you pay for these days? Ordered a McFlurry and was handed a messy product with a lid not secured and soft serve ice cream that was NOT MIXED. Worker just hid the ice cream under messy toppings. read more

McDonald's - Burgers Near Me - Hayward, California

See all

This is the worst mcdonalds ive encountered not once but several times. Weve waited for our order for 30mins. Kids were frustrated and irritated in the car. And servers are cannot understand what we are requesting. I dont recommend this mcdonalds read more

Ordered one meal and always telling me to park. No one behind us no one was in front of us. Why do we park and wait like 20 min. It's ridiculous read more

I asked in the drive through for fresh to order fries and I asked the lady if they were fresh and she said yes I opened the bag and omg they were very stale not even hot... I tried one in front of her she took the bag came back with mixed stale and fresh fries together in my bag. This place is gross!!! Nasty dirty smells like human feces in the lounge and homeless people are always in the dining area pissing on the bench seats at the tables. read more

Don't order from this location. They will get your order wrong and not include items. I made the mistake of ordering from the app, as I didn't get to choose the location my order originated from. Never go here. Mistakes upon mistakes, what is going on here?? 1) Order was missing three hash browns. 2) Order was missing the 4 hot sauces requested. 3) Order requested for extra cheese on one item, and it had NO cheese instead. This should be simple but baffled that staff cannot read, do not double check orders, and are incompetent. To miss so many items and details is , just wow. To the manager, re train staff and have them DOUBLE CHECK orders before they get sent out. read more

Came here for a quick stop, however it turned into a long one! Proceeded to order as usual, ordering simply things like coffee, frappe, glazed donuts, and everything seemed to go well, until the order was finalized. I had a coupon for $2 off a large or medium frappe, and presented it to the cashier. She told me to scan it, but there didn't seem to be a place to scan it. She then asked for the code, and I gave it to her. The price didn't seem to adjust, it was still $11 something, when it shouldn't have been. I kept asking if it took the $2 off, she kept insisting it did. I went with it because she knew my name, which means something went through. Sure enough, I checked the receipt, and the offer did not go through. I informed the cashier and she went to ask her co-worker about it, I showed the co-worker of the deal and she was like, oh this is for a frappe, I said yeah and showed the receipt. I'm not sure what was said because they were speaking Spanish, but long story short, I received a refund. So essentially I got the drink for free, but still, the customer service here needs work. They need to train people on how to accept coupons via the McDonalds Mobile App! read more

See all

Not fast food. They always ask you to park. Even their standard uniforms are reflective gear because they are always bringing your food out. Never ready at the window. read more

I don't remember the last time we've ever gotten our food at the 2nd window. Lol Doesn't matter what you order, they always have everyone pulling up and waiting in the parking lot. EVERY SINGLE TIME. And then on top of the wait...your order is wrong lol. read more

Lady wanted me to hurry and order. It wasn't even 5 seconds when she told me to hurry. Had no cars and took over 5 min for 2 burgers and 1 fries read more

If I could I would give this place the lowest of the low rating every time we go here they either don't have this or that and every time a promotion comes around they always say "oh we ran out " I mean come on your a franchise how do you run out of things and also I just ordered a fish fillet and they never give me the right bun they always give the Mc Chicken bun like what the f*** not gonna lie just the look of this place I would just give a rating or two but yeah go to other McDonald's stay away from this one PLEASE! The workers are nice and I understand it's not their fault but don't play around and tell your employees to tell people oh sorry we don't have that all the damn time. read more

If I could rate this a 0 I would. Everytime I go to this McDonalds they overcharge my order that I get at every other McDonalds for $6. Not only do they overcharge I have to constantly check my order because if I don't it's wrong. Don't overcharge and get my order wrong. Not to mention majority of the time my food is burnt. It's a horrible spot and I don't recommend going at all. read more

Ordered a diet Pepsi and the Sprite tropic berry Diet Pepsi lacked carbohydrate while the Sprite tropic berry didn't have any sugar which made it taste like fizzy water ( or worse). Came by to talk to the speak with supervisor, she was assuming that we lied and just wants free soda telling us that nobody complained. Whelps its cuz nobody picked up the damn phone! read more

McDonald's - Burgers Near Me - Hayward, California

See all

Soooo many bad reviews for this place! BUT every time, I've come I've had a quick and easy experience through the drive thru. I must be coming at the right times. Everyone's also been friendly! If you don't do this already, check your order before leaving even DOUBLE checking to ensure that everything is there. Yes fast food ain't the greatest for ya, but I always crave chicken nuggets or a McChicken from time to time! The guava pies are also delicious! read more

This McDonald's is HORRIBLE. They will have you pull out of the drive-thru and wait in the holding spots for 10 minutes before they bring your food out. They almost always get your order wrong. Don't order a BigMac or they will give you a sh*tty Chicken BigMac. Check your food before you drive away. NEVER AGAIN coming to this poorly run location. read more

Honestly the customer service is the absolute worst and I don't say that lightly. You wouldn't expect much but at least be neutral and not rude. They have gotten the food wrong every single time. And I don't make any substitutes or ask for anything other than what's in the menu but yet they still can't get that right. read more

I was out of money and asked the man at the register Pablo if there was 7 cents back there somewhere and he reached in his own pocket and handed me four quarters. That was so kind i truly appreciated that read more

Terrible! I Always get skipped at the drive thru, they never put any napkins or ketchup n when u do ask them for it they'll give u like 2 napkins and one packet of ketchup. They're open 24/7 but past 2am no one will help you or even answer the drive thru and they're clearly in there. read more

If I could give this store a zero I would. The have advertising in this store about thier Kit Kat banana McFlurry and they told me they don't sell it. We'll stop saying you guys do with advertising. Took about 7-9 minutes before someone came over after all of them looking at me why was I there to order. Reason I don't come to McDonald's they will hire even monkeys read more