Can't even get a cup of hot coffee here it wasn't hot and didn't taste like McDonald's coffee at all.

No sauce on a Big Mac, super dry fries and terrible hamburger patty. It's too late at night and I am too hungry but I refuse to eat this. read more

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I waited at the counter for around 10 minutes, and after some time someone walked up to me and told me to use the kiosk. Since I have Tourette's syndrome, I dislike using the kiosk as its hard to press the buttons sometimes. So I asked to order at the counter. The woman at the counter told me to "say what" after I tried to order. I was confused and after ordering a second time, she put my order in. 10 to 15 minutes later, I saw my food coming out. The burger was missing a patty and they gave me the wrong size fries. I walked outside and a homeless man came up to me and asked for my burger. I handed it to him and after a bite he said he no longer wanted it and I could have it back. Never coming back, worst fast food experience of my life. Not even fit for the homeless! read more

McDonald's - Burgers Near Me - Helena, Alabama

Always horrible service! I don't think the owners even care anymore. Every time I go there, it's bad food or bad service Or both. Recently I got there in time for breakfast, but the manager said NO. My daughter likes oatmeal, but he also said NO. I guess hot water was just too complicated. Another day I left without my food. No meat on a Big Mac, no nugget sauce. On and on. Please do something about this place! I managed McD for ten years. This is horrible! I have actually talked to the management and asked them to please do something. Clearly they have no standards either. read more

I go through the drive-through at this McDonalds 3-5x a month. Sometimes in the early a.m. and sometimes on the way home from work. I see lots of reviews that customers orders are wrong, but that has not been my experience. I always order my burger without mustard and most every time it comes like I ordered. Occasionally they try to forget my sweet-and-sour sauce, but if I ask for it, they give it to me. So, maybe they're not always super friendly, but I guess, I'm not expecting them to be. I'm happy to continue to support Helena McDobalss read more

This place should be studied by scientists as proof that rock bottom has a basement. My food looked like it had survived both a microwave explosion and a wrestling match. The fries could double as construction nails, the burger was a sad, gray sponge, and the soda tasted like it was siphoned out of a car battery. The floor was so greasy I nearly invented a new Olympic sport just trying to walk to my table. The bathroom? Let's just say I saw things I can't unsee. If despair had a drive-thru, this would be it. One star, only because Yelp refuses to let me give negative numbers. This McDonald's is where hope goes to die. I've seen gas station hot dogs with more dignity than the 'food' I was served here. The fries were fossilized sticks of salt, the burger looked like it had been stepped on twice, and the nuggets tasted like mystery foam dipped in regret. The soda was so flat I thought the machine was pouring dirty sink water. The place reeked of wet cardboard and despair, the tables were sticky enough to glue a toddler in place, and the bathroom felt like a horror movie set. I left hungrier, sadder, and questioning humanity. If culinary purgatory exists, it's here--one star only because Yelp won't let me curse it into negative infinity. read more

McDonald's - Under-cooked(and thats understatment) sandwich - Burgers Near Me - Helena, Alabama

Terrible management at this location. Avoid if at all possible. 3 different customers came in about their order not being correct and the lady working the cashier was completely unprofessional and rude. read more

When you pull up to the second window and the dude says, "what ya have?" there is a problem. You should know!! then when i checked the bag it was still missing a burger. Ridiculous and sad, might as well close down if you aren't going to do your job. read more

Awesome place with delicious food and little to no waits. They have an app that can score you free food and excellent deals. The service is great because it's so quick. Love the vibe of the place. read more

Unfortunately the ice cream machine isn't usually working. The employees have gotten nicer. I love it when the fries are crispy. I love the strawberry banana smoothies and my son loves the blue raspberry slushies. read more

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On February 15, 2021 they are closed at 6:45pm!!! It's probably for the best, they never get the order right, machine has broke down OR they are out of meat!! read more

Customer service absolutely terrible. we went in and we were waiting in line to make an order and the lady turned around and said there's only two of y'all in the line y'all need to go to the kiosk because I'm handling all the orders right now and it took her about five minutes to even acknowledge us. There were plenty of people there for her to turn and give us a few minutes read more

Slowest. Service. Ever. I could've ordered a burger at a casual dining restaurant, eaten it and tipped my waitress in less time that this sorry excuse for a quick service restaurant. Totally understaffed. Under prepared staff. Non communicative. And full of angry customers. read more

Safe to say this is probably the worst McDonald's location in all of Shelby County.... bad service, bad food, bad overall experience...Even the fries were gross :( And don't expect any sauces ,napkins or straws! That is asking too much. Couldn't even get a kids happy meal correct! Mind blown. Chick-fil-A, please do us all a favor and open on Sunday! read more

it was absolutely terrible. They were rude, idiotic, and had no care for what was going on around them. The food its wasn't bad, but they were out of ice, and due to that you could not order any soft drink or McFlurry. It was absolutely terrible. The atmosphere was chaotic and unclean. I would highly recommend never going to this crappy excuse for a McDonald's. read more

Absolutely terrible attitudes from the Small minded teens that work there. Hey this is the career path you chose, you should embrace it and clean up your attitudes so you will have return customers that will increase your revenues, so some day you can get a 5% raise and make $8.00 per hour, move out of mommy and daddys house into your single wide trailer. Send them back to McDonald's training class to learn some manners. read more

The best McDonald's in the entire world . I've been to Paris and this McDonald's is even better. I MISS RONALD MCDONALD. I love this sooooo muchhh. read more

Probably the worst McDonald's location in America. Get the wrong order every time. It's dirty. Rude employees. Just a total disaster and horribly managed location read more

My relationship with this McDonald's is officially over. I'm done getting home with the wrong order, soft drinks that taste like mouthwash and unusually long wait times. I would write a letter to the owner complaining, but it's obvious they don't care. Chick-fil-A is opening across the street, nail in the coffin for this poorly run operation. I'm (not) loving it! read more

ordered a mc muffin and paid for a mc muffin but got a biscuit:. and i really wanted that mf muffin. do better

The Helena McDonald's has new, hands on owners and it shows. Their service is FAST whenever I go there (usually Sunday morning for breakfast) and good. Typical McD's food takes away one star. read more

Sucks I'd rather have s bologna sandwich with out mayo or mustard on old bread how in the hell do they stay in business.? Recently went in for s biscuit waited in line for 10 min with only 1 other person in front of me , finally left , exit 6 off 459 avoid! read more

Today this location is only accepting exact change or a card....why? When they are out of something (i.e. cookies, tea) they won't make anymore, they just tell you they're out for the day. Coke never tastes like coke. No customer service skills whatsoever and the food is just thrown together like they're having a food fight. This location is almost is getting to be as bad as the one on 119 next to 65. read more

I have lived in Helena for 17 years and this McDonalds has to be one of the worst locations I have ever been to. I try every two months or so to try them again. But tonight I can't get a simple burger and large fries that taste right. The fries are rubber and the burgers are soggy. I am so sick of giving these guys a chance. I'm done for good now. The service was ok at best. What happened to saying hello or something like a normal human being interaction. I think the guy mumbled maybe three words to me at all during my drive thru visit. Kinda slow for only being two cars in line and no one inside. read more

i go here every morning for breakfast. they know my order, always get it right and are always friendly! will always be my go to place!

This particular McDonalds has more problems than a normal person can count! First...they never have enough help so drive-thru is always messed up. Instead of running a two window system they make due with one...very inefficient. Next...they are always "out" of basic items...like soft drink flavors...milk shakes and ice cream sundaes! Who is doing inventory? Who is scheduling employees? It appears they have a management problem! So setting the very slow service and the inability to order what you want aside...I guess you'd end up with a regular McDonalds!! Lol read more

Had very low expectations because it is Mcdonald's, but they definitely raised the bar! The absolute sweetest staff in the drive thru! Definitely made my day! My food was ready right when I pulled up! read more

DANGER!! Do not go to this McDonalds for any reason. We found 2 sheet metal screws in my daughters drink. Management reviewed the security footage and saw an employee serving the cup containing the screws to my daughter. It is either criminally negligent, or the employee had intent to hurt someone. I advise everyone do not go here. If my daughter had swallowed one of these screws it would have killed her. Tell everyone! read more

McDonald's - Sheet metal screws found in my daughters drink. Could have killed her. DANGER!!!! Do not go to this McDonald's for any reason! - Burgers Near Me - Helena, Alabama

Go to drive thru order food. Get to next window the girl says what drink did you order. Get bag pull up bc so many cars are in line. No fries (3). Go inside get fries, get home, no bacon on my sandwich. Call & no answer as usual. Call back Gabriela answers & I tell her there is no bacon on my sandwich. She said she can't give me my money back or another sandwich unless I bring the sandwich & receipt back. They always get your order wrong. read more

I hate to even submit a review to a McDonald's, since it seems that people have a definite love/hate relationship with the place. Love the fries/hate the squirrel mix added to them to give them that great flavor... so I'll keep it brief... Regarding this location: Pros: - Drive-thru open 24 hours; so even when Tacos Tacos Tacos Tacos (i.e., Taco Bell - but tell me you got that reference...) finally closes, poor souls that find themselves in the after-10-pm ghost town called Helena will still be able to secure a bite that will mostly likely haunt them the next day. - Your kids love this stuff, so at least they'll stop the belly-aching once you drive up. Cons: - The drive-thru speaker has been non-operational for at least a couple of weeks, as of this review. So expect slower lines (work-commute mornings, especially) due to having to give your order to "person at window #1". - Your kids love this stuff, but you probably don't. The sacrifices of parenting... My verdict - 3 stars. It's provided me with a good (read, hot and fully-cooked) breakfast on a number of occasions, but it's still McDonald's and fast food, so that's all I can muster. read more

Worst location to stop and grab fast food. Save your money, or go around the corner to chick fil a. The employees here don't care a single thing about doing a good job. You can tell from the drive thru to the gosh awful food. I don't see this place staying opened much longer. read more

This has the be among the worst McDonalds I've ever been to. I'm a Helena resident, and it is very convenient, but that's about all this location has going for it. The service is lacking and very very very slow, especially in the drive through. Not impressed with this McDonalds at all read more

Even-though I still have not been to a McDonalds since my review, J.B. did reach out to me and apologized for the service that I had received at the restaurant he just purchased and explained that he was making changes (I drove by there last night and this was evident that changes were being made) and I felt it was very sincere. I saw he was also hiring some new employees and I also saw that the drive through monitor was also up and running and the grounds looked to be very clean. Good service is very hard to find these days...but finding an owner willing to stick his neck out and accept responsibility for the absolute worst service and trying to right a wrong is commendable in my book. read more

Used to really going to this McDonalds because it was really close by my house. Tonight I just got the worst customer service I think I've ever had there. I order a 20 piece nugget, but I guess somewhere along the line there was a miscommunication and I got rang up a 6 piece nugget instead. So when I got to the second window the worker asked what my order was and I told him that I order a 20piece. He told me that I didn't and I over heard one of the other workers complaining about how I didn't order a 20 piece from the drive thru window. So I followed up and asked if I could just pay for a 20 piece if I needed to. The guy told me no which I could've understand if I was being rude, but I always try to be understanding of the workers and things happen, but I do not appreciate how I was talked to at all and denied service even when I asked to pay again for something that I already should've paid for. Very disappointed. read more

Food is nasty . Taste like it was from days ago . If you are lucky you will get all your food .

This McDonald's is disappointing. Each time we have visited, it seems to be worse. When we dropped by a couple of weeks ago, the man in front of us was told they were out of medium cups. When asked if they would give him a large for the price of a medium he was told "no". At the point he decided to place and pay for his order, he was informed they had no ice. We left before ordering after listening to this order and having stood in a really long line for some time waiting to order. The employees stood and looked at the customers standing in line during lunch time and only one register open. read more

Food is average. Customer service is average. Ice cream machine is likely broken. It is when I go there. If you're looking for a good shake to bring the boys to the yard, you'd be better off going to Jack's across the street. Their machine has never been broke when I've gone there. read more

Worst service ever... Even for McDonald's... They panic when they get more than 2 cars in the drive thru... Need better management. read more

Best burgers in town so tasty, staff is always friendly definitely my favorite Macdonalds store

Went through the drive thru this week. Ordered two chicken sandwiches, three Happy meal and a Quarter Pounder meal. I didn't notice until they gave me my order that they left out the chicken sandwiches and they were not identified on the receipt. I brought it to the attention of person at the window. They responded by telling me that the drive thru was backing up and I would have to go through the drive again or come inside and order. The drive thru line was extremely long and it looked busy inside. I didn't want our other food to get cold waiting on the chicken sandwiches, so I just left. @McDonalds, the right thing to do was have me park and bring me the sandwiches. I would have gladly settled the difference. We'll go elsewhere from now on. read more