I never thought I'd be leaving a McDonald's a five-star review, but here I am! At my son's school, parents can eat lunch with the kids, but they must sit outside. Well, the weather here has been quite chilly, plus, I've been sick. To avoid further illness, I temporarily checked him out to have lunch somewhere warm. I packed his lunch so he didn't need food. I wasn't particularly hungry, but I wanted a drink. Because McDonald's has my favorite guilty pleasure (Dr. Pepper) for just $1, we decided to go there. We arrived at around 10:25AM while breakfast was being served. The toy displayed immediately caught my son's attention, and he wanted one...but without the happy meal. I ordered my drink and asked the server if I could purchase a toy. He went to the back and grabbed a toy for my son. He did not charge us for the toy, which I thought was really nice. Then, my son asked for fries so I ordered and paid then went to have a seat while my order was being prepared. Of course, my son had his lunch kit from school so he pulled it out (homemade pizza lunchable) and started to eat. I was nervous that the employees would tell me that's not allowed, yet they came by to give him a high-five and compliment him on his healthy lunch. They were so sweet to him! The cashier even brought out order to the table instead of calling out the number as they usually do. We were able to enjoy our lunch in warmth and peace, and my son returned to school with the biggest smile on his face. Well done, McDonald's! read more

Slowest service, line is somehow backed up onto westheimer all the time. Just went there at 10pm and long drive through line, inside store closed and the whole crew of four sitting at a table behind the locked doors. This is one of the worst run McDonald's and that standard is not very high to begin with. Also expect homeless people to accost you at your car window while waiting in the line at the drive through. read more

It's 7:45 PM Saturday. I had one order the car ready this trip took over 15 minutes to get for DoorDash No music. It's Saturday. Food is fine. They almost gave me the wrong order. read more

McDonald's - Burgers Near Me - Houston, Texas

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This location is very slow and the front counter is dismissive. A lady motion me to use the kiosk. Ok no problem but I have cash ma'am. And I refuse to eat inside due to all the bags and homeless people camping out. A few were even outside by the door. read more

McDonald's - Burgers Near Me - Houston, Texas

What sad excuse for a business to be on the busiest street on Westheimer & & the racial demeaning marginalization is OUTRAGEOUS!!!!! October 4, 2024 12:45 So i pull up to the drive thru & nobody was speaking so we pulled up & the cashier took my order, but decided not to take a second order (that was my friend in the car) & proceeded to tell me drive around & reorder. Not only i had to drive around but i had to wait 30 minutes in line because she couldn't get It together. I would think she would know how to work a drive thru since she took the car behind us already & started speaking thru the intercom clearly. Yeah this establishment needs a training on overnight drive thru. Because Miss Mamas is not it!!! Did not recover from having me wait. Sorry excuse for a cashier who doesn't know what they're doing behind the counter. read more

McDonald's - Ticket for my order - Burgers Near Me - Houston, Texas

Is there such thing as negative stars? Door doesn't lock in toilet. No soap. No hand sanitizer. They had our food behind the counter for 15 minutes rather than coming to our table which we entered on the order. They said that's not how it works because it's a mobile order all mobile orders are at the counter. But that's not the options on their app. One is at the table and you enter the table number. I showed them the app. Then they change the story and say nobody was at the table. We were there the whole time. Then the manager said you want me to bring it I'll bring it. And she took it out of the bag and carried it over there. I said I could carry it myself since I was there at the counter. She didn't get it. Thought I was insisting they be my slave and shlep it to my table. Manager misses the point entirely. This is the lamest McDonald's ever read more

McDonald's - The old unopened bag trick on my first large fries - Burgers Near Me - Houston, Texas

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If I could give 0 stars I would. This place is a joke. I was waiting in line for 20 mins. No one came to the speaker to let anyone know anything... & I pulled up to the window & knocked on it. A boy came to the window and opened it advised us they couldn't take card, only cash. I told him we've been waiting for 20 mins, they have a line to the street and no one said anything about that or even took our order. The lady that was suppose to take our order was just in the back standing looking at the computer. Look like she wasn't doing anything. Then the boy told us to move forward to the second window. Another lady was there but was standing on something to I guess restock. Worst customer service. I really appreciated the boy that came to the window to help us because that wasn't his job to & barley spoke English. read more

The food was great, the service was good too, but one thing I'll say is that they don't have a strawberry milkshakes, I've been going here for a long time and I've always been getting the shake. If they could bring back the strawberry shake ill be happy but for now it's 4 stars. read more

We all know McDonalds. Everyone has a few guilty pleasures. For me, it's breakfast, with the hashbrown in the greasy sleeve and the sausage biscuit, without egg. I also used to love the "two cheeseburger's meal, ketchup only, with a Diet Coke to drink." Unfortunately, that meal is gone. There are fewer options now. And, as a customer, I would like to say that the mobile app is hard, and I have a PhD. You have to understand where to order...in the line, in your car, or inside. You have to activate the order in the parking lot and not a second earlier on the drive there. If you choose to go inside, you can order at the counter with a person (yea, old school) or at the table using a code on your phone or at a stand-up full size display where you type in your order. You can pay on your phone or with money. This is all stressful when you are ordering food that costs only a few dollars. Do you think corporate leadership understands the new overwhelm they are causing many of us simple folk who just want salty fries that are wonderfully hot when we are tired? As a last thought, when you are sitting in a slightly grubby McDonald's parking lot late at night, and someone knocks on your window to give you the food you have ordered on your app, you jump. read more

Food is great, service is not there I wouldn't go inside always some creep in there asking to be friends with you read more

We ordered 4 boxes of 10 nuggets each. We received 8 or less per box. They were warm, the sauces were included and delivery was on time.

I want to say, I am ONLY making a review because I have called multiple times to make a complaint and my calls are NEVER answered. BUT, this location gets ZERO stars. I am not a frequent FOOD eater but I do go to McD's often for a sweet snack otw home from work. every other location I stop by I have NO ISSUE except for this one. not only is the service SLOW, but the employees are extremely dismissive about anything I ask for. If I ask for honey they always say they don't have it before even checking and eventually coming back with honey mustard... i ask for HONEY and get the same cycle repeated before they come back with it. I ask for my cookies to be made fresh, not reheated, but fresh, every single time (and yes I do state the difference when ordering). 1/2 of the time they don't even try and give me old cold cookies. The other half they take old cookies and put them back in the oven to heat them... this makes the cookies ROCK HARD and you can smell the burn. When I ask if theyve been reheated they will lie straight to my face.... honestly I understand it's fast food and it's not a necessity... but like dang.... can you just do your job?!?! (Btw my first job was Mcdonalds, so I get it , but I wasn't that lazy)... read more

This location is disgustingly dirty. I went in bathroom to wash my hands and left because I wouldn't want to eat in a place so filthy.

This trifling manager just tried me today. Ok I pull-up and order a McFlurry and 3 hot n spicys and a McDouble. The guy repeats my order and rings it up. I get to the SECOND window after paying and I'm told "the icream machine is down the guy that took your order knows that idk why he didn't tell you" now I'm already pissed because that's the only reason I come to McDonald's. I then get my order and I drive off, I open my bag and theirs only a McDouble......... I turn around and pull-up to the window and tell them my order is missing 3 hot n spicy. He then ask my receipt I show him the the receipt, JUST TO FIND OUT I WAS NEVER CHARGED FOR THE HOT&SPICYS So now I have to give them my card again. The manager come out with a bag and hands it to me, I open the bag and it's 3 regular chicken sandwiches! I pull BACK UP to the window and tell them AGAIN I said HOT AND SPICY! The manager then says oh well I need another $1.50 for that. I said hell nah! You made me come up to this window 3 times and you tryna charge me again?! Go get my food right!! She then questioned the guy at the register "did he say mcchicken or hot n spicy" AS IF I WAS LYING. At this point I was ready to hop out the car cuz I'm tryna squabble something. Moral of the story is I'll never go back to this location until the Hispanic lady manager is FIRED because she is rude and disrespectful! read more

I have no idea what I was served. It was supposed to be a Big Mac Meal and I did notice that the meat looked gray with specks of white in it. I ate it anyways and am still sick 4 days later. Staff was unwelcoming almost as if in warning. My mouth tastes bad still. I wouldn't even write a review but the last time the burgers got me sick, too. So, I won't be doing this location anymore. read more

I have developed a new rule for cheat meals/meals where I am eating my feelings/and other "should not be eating this" meals associated with professional/personal stressors: if the first thing out of your mouth is "we are out of Diet Dr Pepper" then I am going to keep driving. This being an experience of course that began with: "oh man, couldn't get across the lanes on 59 to get to the usuals" and had to take a later exit. I am not a total hater on McDonalds, their bacon mcgriddle is perfect for curing the Jose Cuervo, Dos Equis, and Malbec back-alley, no holds barred brawl raging in your stomach - the devil and god raging inside of you that Philosopher Jesse Lacey oft muses upon. The bacon mcgriddle becomes even better if you eat it at an airport or in the middle of a loong roadtrip, it is something like the manifest destineers enjoying their cured and salted meats many miles from home, a mile from typhoid on the Oregon Trail video game, and still a long ways away from the Willamette Valley. In this instance, I was running late and did not have time for my usuals of kolaches and/or bagels and/or breakfast tacos, sadface. Sadface indeed as I was stripped of my Diet Dr Pepper this morning at gunpoint and forced to go with something more disappointing than finding out you are the father on the Maury Povich show: having to drink Diet Coke with your bacon mcgriddle. Sometimes the mcgriddle comes out greasy, that is to be expected. But this time the bag was see through and shiny, the grease from the hash browns meshing with the mcgriddle's so much it is impossible to tell where one riptide of grease began and where the other ended. Disgusting with a bunch of exclamation marks like this!!! And this!!!! For good measure, this too!!!! On top of that the mcgriddle bun bottom was scorched, even with a black scorch mark, I am not being hypercritical about that. The cheese was too much and stuck to the wax paper. Notsogoodmethinks. I was severely disappointed with the soda and the food but the ketchup rationing was the final straw. When I ask for extra ketchup from the rest of the world that means stick your hand in the cookie jar and grab a big old handful. Not one tiny, teeny-tiny, little old dainty ONE additional packet of ketchup. We might be in the middle of six pointless (or is it seven today?) wars but I am pretty sure I remember Monotone McBoringpants saying something about guns vs. butter in Macroeconomics, lo all those long long years ago, and not guns vs. ketchup. Your profit margin will not change if you lose two extra ketchup packets each of my infrequent visits. I am giving you the grade of McFail. Please McGo and McWork on it. read more

It never fails that if you go to this McDonalds late at night they seem to give you the bottom barrel fries that has been sitting there for an hour. I had contacted the owner/manager through email which they were very nice into offering me some coupons/vouchers - I kindly declined and just asked them to "fix the problem" instad. Lo and behold I've had it happen more than once after that one incident. I do have my late night cravings which is why I go to this 24 hour McDonalds. But because of this I'd rather be on the safe side and check out other burger joints that are open. read more

McDonald's - yum, old fries - Burgers Near Me - Houston, Texas

I live close to here and when I can't resist I find myself in the drive thru. The times I've come here it wasn't too long of a wait. I've come for both lunch and dinner. I typically order the kids nuggets, big mac meal, or the classic chicken sandwich. Oh and when I am hungover the sausage egg mcmuffin for the win! I know shouldn't eat fast food but something very nostalgic about eating McDonald's. The vanilla cone is my jam as long as their ice cream machine isn't down. I'm sure I'll be back when a craving calls. read more

Who doesn't love Mickey D's? Clean establishment--bathrooms included. Jazzy music plays over the speakers giving me an AMC movie theatre vibe, ha. read more

Worst McDonald's to go to. Rude service, we ordered 6pc chicken nuggets for my kid and instead they filled the box with lettuce. When we went back to tell them they knew what we were back for, laughed about it and said it was a mistake. How do you mistake lettuce for chicken nuggets? Who's getting lettuce on the side? If I could give 0 stars I would. read more

McDonald's - a person holding a hot dog with lettuce - Burgers Near Me - Houston, Texas

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My friend and I came here to grab a quick bite before heading to the REI Garage Sale. Let's set the stage: EXT McDonald's Drive-Through Window Order placed: #3 on the breakfast menu, oatmeal, and a coffee with one cream two sugars. Driver goes to first window pays. Instead of returning the card quickly, the cashier proceeds to have a 3-minute girl-talk with another coworker. Car drives to second window. Driver and passenger watch a dude make instant oatmeal. It appears to take several minutes. Worker disdainfully hands a bag and coffee to the driver. Driver asks passenger (me) to check the order as driving away. No oatmeal inside nor a spoon. Driver parks, walks back in, retrieves said missing items, tiredly gets back in car. Driver happily looks on the coffee, which was not prepared according to order. ^Perhaps not a tragedy, but definitely a comedy of errors that tells me not to patronize this McDonald's again. read more

I don't go to McDonald's on a usual basis as I'm a healthy eater. But I decided to go to drive-thru to get a chocolate-dipped cone. For .99 cents, it's a great deal and it's delicious. Just eat it inside the restaurant because it's going to melt quickly if you eat it in the car. read more

It's good place and neat. The Mac chicken sandwich is good for its price, definitely. I want to give tips for party platters - 40 piece chicken nuggets when you order you get two jumbo piece fries free. The Mac chicken sandwich is $1 each. read more

McDonald's - Mac chicken sandwich - reasonable - Burgers Near Me - Houston, Texas

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So after many years of living just around the corner, and coming here for the occasional burger, etc, they STILL get our orders wrong EVERY SINGLE TIME! Honestly just try to avoid this location if at all possible. It's too bad............ because they're right around the corner. also if you don't like wilted lettuce....... avoid this location. read more

The staff at this are extremely pleasant! I rarely eat McDonald's but when I do I always use this location! No matter the time of day the staff is always very friendly! read more

Well, never thought I'd be leaving a McDonald's review, but hey, why not? Came to this place and almost left because it looked closed and completely deserted! I guess they're doing work on the interior but lord, they need to put some signs out! The only reason I thought they MIGHT be open was because I saw a car pulling around the drive thru lane! Ordering and paying was a breeze (it's hard to mess that up!) but when I got my food, the lady straight up ignored me when I thanked her! Of course, it's not a huge deal, but when someone says absolutely nothing to do as they're serving you, and they aren't on a headset or otherwise occupied, it's a little off putting. Or maybe I'm too polite, who knows! Either way, a McDonalds is a McDonalds. Just my honest opinion! read more

Ordered a large fry, and they didn't fill it up!! This is annoying, I will be calling to get my money back! read more

McDonald's - This is what you get when you order a large!! - Burgers Near Me - Houston, Texas

Just ran by here to get a midnight snack. The bread was stale and hard as a rock like it had been sitting in a warmer for hours. There were about 20 fries in total between two orders of fries. Even tho there was only one other car in line it took 10 minutes to get my food and after I realized I was given the wrong sauce I decided it wasn't worth the wait to try and get the correct sauce. And they forgot a cheeseburger read more

This is the best mcdonald's location in houston. Staff are always friendly and food is always fresh. Even with the pandemic service has always been good and fast at this location. read more

This is the worst McDonald's ever, they make you wait for a long time and they always run out food and ice cream. Customer service are very rude and very disappointed. read more

0 stars if i could , always has a huge line and alwayssssss messsss up my order . always!

Lazy ass employees couldn't even get my order correct then hand me a brick for what's spose to be a McMuffin .... last time I checked bread wasn't hard. I don't know how hard it is to get one dollar menu order correct . Smh they lie say everything is fresh well yeah you need to actually listen to what the customer tells you cuz we can tell it's been sitting there for hours. Stop enderaging our society with your gross ass half ass made food . You don't think maybe my kids might eat this too ?????? Ok read more

Service sucks. Today at 7:30pm please teach the lady at the drive through how to be kind to people. So rude. Food was good but the service was really the worst. read more

This place is terrible! I should have gone next door to Boston Market. But my daughter could not wait to eat the good home cooked meal I had at home after church. 1) The drive thru moved so freaking slow. 2) You could barely hear the individual through the speaker. When I informed the cashier, they looked at me like I was crazy. 3) I ordered a kid's meal nuggets & a snack wrap. There was something fishy about the apples. My daughter was disgusted with the way they looked. I have no clue how they missed that & had the audacity to place them in a customer's bag. 4) They were in a rush to move us along & I had to ask twice for the rest of my order. And has to remind them of what I ordered. 5) they asked me if I wanted a Barbie toy, but received something completely different. I would have so preferred Chick-Fil-A, but they are closed on Sundays & I do understand that. You got to get your praise on because my daughter & I sure do on Sundays. Note to management: GET IT TOGETHER!! And after I leave DSW, I'm returning those tacky apples. read more

This place is disgusting. I've gone twice. First time they gave me a burger that was dripping in grease. There was a grease puddle in the wrapper. Second time I went, cashier/manager gave me a raggedy bent ass cup and gave me a ton of attitude when I asked for another one. I think they serve old food as well. read more

Unless you speak Spanish don't bother trying to order. It's really quite annoying especially when they try to up sell you and you already don't have a clue what they are saying !! read more

McDonald's - Inside - Burgers Near Me - Houston, Texas

Not accepting cards after a bar rush and during a coin shortage is ignorant. This hasn't been the first time either this has happened or "their machines are down." read more

nice service could work on some things hire more staff if your not hireing why have a hireing sign up

They gave me my McFlurry without mixing it and forgot my cheese burger order. My number wasn't even on the screen

Maybe I'm just lucky but I've been here 9-10 times over the last 18 months, mostly because of the consistency I get from this place, and I've not ever received anything but freshly made food. Every tastes like it was made when I ordered it. Never came across bad customer service. Hands down the best option in this area. read more