The wait to order on the drive thru was 5+ minutes, the young man that charged my order was very nice. After I got my drinks they asked me to drive to the next window to get my order. Waited another five minutes. In the meantime I tasted to Sprite and it tasted like it had cleaning fluid in it. When the man Amin finally brought my food, I told him how the Sprite tasted, and could he use different soda machine and replace this one. He says there isn't another machine, when I know there is one in the dining area. Then I asked if he could just get me another sweet tea, he said no, it's a different price. I said I would pay the difference. In a very rude tone of voice he says "YOU HAVE TWO CHOICES, GET A REFUND OR GET ANOTHER SOFT DRINK"!!! I was in shock how he looked at me, and addressed me! I asked for the manager, he said in an aggressive voice "I AM THE MANAGER"!!! I asked for his name, he said Amin, it that's even true, he looked middle eastern in nationality. I worked in the hotel hospitality industry for forty years, and this would never be acceptable treatment of a guest. This man DOES NOT DISPLAY OR REPRESENT YOUR ORGANIZATION, RESTAURANT, OR WHAT CUSTOMER SERVICE SHOULD BE. I should tell you I will put this review on Google, Yelp and other platform I can, so no one else is treated with such disrespect. This store in an affluent area of Houston, the Galleria River Oaks area. read more

ALL Managers are rude. Worst place ever. Don't even take the order correctly. Never would even recommend this place since in the Galleria area. The place stinks among other things. read more

Still sucks but give it one extra star for not removing the soda machines from the main dining room ... even if all the sodas aren't working read more

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Quite literally the worst location in Houston. They do not operate their posted business hours, they'll ignore your mobile order entirely and then act like you're the problem for expecting said order to be fulfilled, are soooo incredibly slow. I can get a burger faster from Beck's Prime. To give them some grace, though, many times I think there is a singular employee working - and I'm talking cooking, taking orders and payments read more

This was the worst mcdonalds in town, I ordered Palmer and they gave me a hot sweet tea, they gave me a stale burger and I asked for no mustard and they put mustard anyway even though I'm allergic. I ordered nuggets as well and yall are lucky they were passable. Fries was cold as well. Piss poor performance the late shift needs to take more pride in their work. read more

They messed up my order yesterday I went back this morning to get a replacement and the manager (a Hispanic lady) gave me a hard time about fixing a McDonald's mistake. I'm visiting this city and if I ever come back this is NOT the McDonald's I'll go to. read more

Mc donalds makes me wait every single time.....thought i could drive further out to a better one but now i think they have me marked in the app read more

Went there for lunch on 12/18/2023. Ordered a double cheese with only Mac sauce and pickles, a hot n spicy with Mac sauce and lettuce, and a large fries. Legit took 20 minutes. when I got it the fries where hot but half filled container and no joke it looked like they took my sandwich out back and molested that shit. The most sauced/disgusting burgers I have gotten from any McDonald's (the buns wernt even toasted dawg) Save yourself the effort and go to target for more premium dog. read more

McDonald's - Hot 'N Spicy McChicken - Fast Food Near Me - Houston, Texas

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Don't. Don't. Don't. Don't. Manager Diana. Manager Letty. I'm just going to keep it short. I know it's McDonalds. It's never perfect and good only sometimes. This location is horrible. Always messes up orders. Managers really could care less about concerns. Worst part....is they have NO COVID precautions in effect. Employees in drive through line are on phones with gloves. They use same gloves and never change them when helping patrons. Scooping ice in the gloves they just touched their phone with. Then they get upset that I asked for a new drink! I'll stick with Chick-fil-A!!! They are always on point. It's not worth the risk of getting COVID to try their new chicken sandwich at McDonalds. Trust me...the new sandwich isn't anything to write about. read more

McDonald's - Waiting.... - Fast Food Near Me - Houston, Texas

This restaurant is terrible. First of all very rude employees. Also ice cream machine has been broken for over 2 years and they have still yet to fix it. read more

This location is terrible !!!!! They are always missing something . I came through the drive through on February 22, 2023 at 10:07 am and the man that is there is ALWAYS yelling at customers and staff. He needs to calm down .... And why are you that stressed out just to get orders completely wrong ....? Defintely called the McDonald's corporate office and did a surgery to let them know i had a terrible experience read more

I hate this McDonald's. The employees are VERY rude and they usually get the order incorrect. The location is ATROCIOUS as well. read more

This Mcdonalds is a joke! It's literally ran by kids! The manager who looks no older than 20, walking playing with the other staff like they are on a playground, it's just a jungle gym! My order was wrong twice! I think they bagged my food as extra and gave it to a friend! read more

These guys have the best Mickey dees food The nuggets are always fresh Not cooked in stale oil read more

Great franchise, I arrived 30 minutes before closing and the worker(s) were hiding inside not answering the drive-thru intercom nor coming to the window. They were just laughing inside looking out. Like, it's McDonalds. If I were the franchise owner, I wouldn't want my employees to be losing the business and giving the impression that they don't care. read more

Drive people are always rude and push you to order in the morning! I use the app it told me they had a toy it was wrong they never seem to have ice cream qfter 7pm. read more

I am not a frequent McDonald's customer but I know the difference between good and bad service. Went through a drive thru yesterday and with only one car in front of me it took 10 minutes. During ordering process employee was switching back and forth from English to Spanish which made me wonder if he was high or trying to have multiple conversations at the same time. Order of fries was not seasoned, and new gourmet burger (mushroom melt) was bland. On a positive note my dogs finished the unseasoned fries and said thank you McDonald's! read more

This McDonald's gets a 5 stars just because the guy in the drive thru was one of the nicest people I have ever talked to. He didn't just take your your money and not talk. He made small talk and not awkward. However, they did take awhile to bring our food out. read more

McDonald's - Drive thru - Fast Food Near Me - Houston, Texas

We came here to grab a quick breakfast. And normally we put up with the poor communication skills of the order taker. But today was just awful. There was nobody. We waited and waited and nothing came on the speaker. So we drove up to the window to see if maybe we could place our order in case their intercom was broken. We get there and there was no one either. But there was a truck in front of us and we saw someone hand over the food to the driver, so we were like, Great! Someone is here. Then this guy with the headset comes in and opens the window finally but instead of asking our order or apologizing, he says we have to place our order through the speaker. That he won't take our order. We told him we were waiting but no one was even saying anything and he said, how long did you wait? By that point, we were done. How long did we wait? How long were we supposed to wait in front of the speaker which we didn't know whether it's working or not? That person should never be in the food business or anything that deals with people. You may be understaffed. Everyone probably didn't come to work today but you. But customers won't know that. Instead, you can say I apologize, I'm alone. And everything would be different. But to tell us you're not taking our order and we're in front of you and you expect us to go back around is really bad service. Since when did McDonald's accept service like this? Since when did this become the norm? Mc Donald's used to pride themselves with minimal to no wait time. This is unacceptable, even for fast food. And in this case, it wasn't even fast. read more

1. Incredibly hard time understanding voice through drive through. 2. Because of the hard time with understanding in the drive through, the person taking my order did not add an extra hash brown like I stated during the order 3. I cant even write a survey because the receipt they printed out is missing ink all over it and you cant make out the receipt number or anything else. Food was fresh but doesnt cut the experiences I've had here. read more

McDonald's - Can't make any information out and it's from 1/13/2021 - Fast Food Near Me - Houston, Texas

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This was the last McDonalds in town to have Diet Dr. Pepper, a staple for Texas. I now officially detest this chain and will steer clear. Idiotic management decision and I hope McDonalds goes out of business in Texas. Let Whataburger and Chick-Fil-A take over. They know about consistency and giving Texans what they want. McD's has obviously lost touch. They probably aren't even locally managed - If they are, their management is asleep at the wheel. I'm a realtor and live off fast food. McD's has the best sodas so they get my business 1-2 times DAILY. My son loves the happy meals and gets them for snacks and meals several times a week. I doubt the loss of my business will be noticeable but I cannot imagine I'm the only Diet Dr. Pepper junkie in Houston. Wow! They brought back Diet DP but are now charging the SAME PRICE for ICE WATER as Soda!!! That's THEFT!!! Who is the manager of this place??? McDonald's - please just leave Houston - you're taking up valuable space that reliable and ethical business establishments could be using to serve Houstonians instead of rob them! Officially my last visit. read more

So many "Karens" working under one roof! They are so rude and disrespectful from the lady who was interrogating me on my order to the one holding my food as hostage because she refused to believe the Teachers Appreciation promo existed. Even with the proof of my badge that I'm a Clinical Instructor for HCC, they all shook their heads and grunted as if my meal was coming out of their paychecks. My food was directly in front of her and she refused to acknowledge it was my order, then tried to charge me for the free coffee. After 10mins of getting yelled at, argued with, and I can only assume profanity is Spanish directed to me, they finally gave me my food. No matter what's going on in your personal life, innocent people don't deserve to be treated the way I did. It's "Teacher Appreciation", I did not feel appreciated at all, more like a criminal for even asking about the promo. read more

Are you kidding me? EVERY TIME I order delivery they always leave my daughters smoothie off her meal. It's on the receipt. Three meals should have three drinks but NO! I could let it go once but this is the third time. These people do not seem to care about their jobs. I feel bad for them but I am now faced with 3 teenagers and one was left out. Good times. read more

I hate McDonalds as a brand my unfortunately I have nieces and nephews who love it so I sometimes have to patronize them. First off, there is a language barrier here flat out. The orders are always wrong and twice they have given me the incorrect change so I stopped paying with cash. They're also always backed up. There's always a line inside and at the drive thru but the food taste like it was cooked hours ago. When a 5 and 11 year old complain about it you know its bad. On my last visit I paid nearly $20 for 3 Unhappy Meals. Then when I asked for a cup for water the lady said it was .53 cents. Excuse me, I just paid for 3 Happy Meals and you want to nickel and dime me for a cup of water? My niece wanted an extra sauce for her nuggets, .25 cents. I mean come on people! I get that folks may order a Big Mac and then want a BBQ sauce. Ok fine charge those people. But infuse a little common sense here and let a sister get a free cup of water if I just spent $20. This location is a prime example of the bad side of franchising. No customer service, horrible food and poor management. read more

I just left this location and drove down a few miles then realized my order was incorrect. They left off all my hash browns. The order clearly stated 4 bundles with hash browns. I only received sandwiches. I called the store at 8:00am NO ANSWER. This is very frustrating. read more

McDonald's - No hash browns - Fast Food Near Me - Houston, Texas

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If I could give it a 0 I would. Rude customer service, no one wants to work , The driver-thru operator has poor communication skills. Was unable to get my order right and had a major attitude. She clearly does not like to work there. I never did get to put my order through. She proceeded to cut me off, when I attempted to order and decided to guess what I was trying to order. They should shut this place down. read more

Terrible service almost every time, employees are rude and unhelpful. Nine times out of ten the kitchen isn't running properly so you have to wait 10 minutes for your food. Is there ever a manager even at the restaurant? read more

New facility is clean and well organized. It also has an outdoor seating area. As to food, it is standard McDonald's fare - consistent quality and value. Maybe because neighbors do not realize this location has reopened but volume of customers is much lower than others I have been to on a weekend morning. For McDonald's, this is one of the best I have been to in the world. read more

McDonald's - tables and chairs in a restaurant - Fast Food Near Me - Houston, Texas

Couldn't get the ladies at the pickup window to understand I ordered a frappe not a cappuccino. They argued with me about it instead of trying to listen to what I was saying. read more

Clean restrooms and fast service. Plenty of parking and easy to get to from the main road. Only four stars to be fair, esp since I didn't eat here. read more

McDonald's - The view. Not pictured: a water rock sculpture. Wowzer impressed - Fast Food Near Me - Houston, Texas

My 4 star rating is to be understood considering how this restaurant performs amongst other fast food locations. I am using the drive thru to pick up breakfast regularly but not daily. Very professional staff. I have not spotted any mistakes yet. Easy ordering without me repeating myself multiple times due to bad audio. No waiting for food/drinks. read more

Terrible manager. I get to McDonald's, order a #2 breakfast with a Coke and 2 sausage burritos. Order taker says we have no Coke. What would you like? I say, "Can I have an OJ for the same price". She says yes. I get to window and the order is $9.60. I said the price should be about $7.25. I explain to the manager what happened. She said OJ is more expensive. I said ok, but what are my alternatives, I wanted Coke, I don't want coffee. She then explained to me that OJ is much more expensive. Really, they want to charge me $3 more for a 12oz cup. I'm not the one who doesn't have Coke. She gave me no options, says again that will be $9.60. I drove off. Went to McDonald's at Richmond, told them what happened, they threw in an extra hash brown. And they had Coke. My recommendation, avoid this location. My only regret is not getting the managers name. read more

The workers don't acknowledge you when you walk in. I was trying to use the deal from my phone. Not only does the manager not how to apply the deal on the app, but then the whole meal end up being more than it is for the combo. He kept saying the deal on the app doesn't apply and get frustrated on me. I walked out. If you want to get crappy service and attitudes please go check this place out. read more

My favorite McD location. Uptown Galleria. Always clean and very nice service. Completly renovated.

The people close this thing up early, don't show up at 11:00 or even 10:30, cause they won't serve you

The customer service is a complete joke. Raise a concern and their un-interested response is to give you a free egg McMuffin. Yeah, that'll solve it. Clowns. read more

So I go to this McDonald's at least two to three times a week because I work in the area and the customer service sucks. I went through the drive-through today and when I received my order my fries tasted old and cold. I told the lady at the window that I wanted some fresh fries because these fries tasted old. She came back to the window less than a minute later with some fries that I thought were new. I pulled off And tasted the fries and realize that all she did was re-dip the same fries that I had back in the grease. The fries still tasted old but just re-dipped in grease. She barely understood what I was saying and barely could talk any English. I will not visit that McDonald's again. This was the final incident that I can take. read more

I picked up food for UberEats.I often took my break here.Today, I stayed here for one and half hours with one cup of coffee.It is very quiet.I really enjoyed my break.I could be back to my Uber job.I checked the reviews on Yelp.No one complains prices and quality of the food at McDonald's Basically, people are complaining services.I have a suggestion.All the managers of McDonald's in Houston need go to Japan for one week training.They can learn what is the definition of great customer services. read more

If I could give less than one star I would. WORST MCDONALDS EVER. Lazy staff doesn't even open the store until an hour and a half after they're supposed to and often closes long before the designated hour. read more

On February 22 at 7:41 PM I went through the drive-through cashier number 13 and made an order which included a chocolate shake. The shake was very fluid not frozen. I informed the lady at the drive-through to which she said nothings wrong with it that's how it comes. I told her that is not a milkshake that is chocolate milk. The manager came arguing with me telling me that milkshakes are not supposed to be frozen they were very rude and aggressive all I wanted was a refund. The cashier came very aggressively and tossed the money at me. I actually filed a complaint with their corporate office. The culture with these three ladies parentheses if you want to call them that) was disturbing. read more