When the craving for McDonald's strikes, I, like many of you, often begin to dread the experience that awaits me. But wait! Not so for this McDonald's location! The service was so extremely pleasant and cordial that I couldn't help but wonder if an ensemble of Chick-fil-A employees made a wrong turn. The order was not only completely correct, which in itself warrants 2.5 stars for a McDonald's, but also every item was fresh and delicious. If a foreign diplomat or head of state were visiting Madison county, I would bring him to this McDonald's location without hesitation. Five stars. Five stars. Five stars. read more

For the years I have visited this McDonald's location every now and then, it has always failed to leave me satisfied with the service and the food quality. The drive through worker typically makes a mistake with the order, or the actual cooks preparing the order. When I pull up to the window, I am typically greeted by an unenthusiastic request for my payment, which is then followed by no further words until I leave. The food is usually wrong, if I request plain it is rarely plain. If I ask for a certain thing taken off, or size of something, it is almost always wrong. The atmosphere is extremely sad, unmotivated, and slow. The previous bad experience I had was when I did a mobile order and received somebody else's food and had to wait 45 minutes to receive my actual order when going inside. There were a multitude of other unhappy customers awaiting their meals, so it's not just a single experience. read more

Went a few days ago ordered a dbl quarter pounder meal with a water. The lady wouldn't let me add a water (I've done it so many other times in the past) and said it had to be a soda in order to be a meal. So ordered it with a soda, got the food and they completely forgot the fries. They forgot a patty as well as the cheese was cold and the bottom bun was very tough. At least put the fries in the bag!! read more

Seriously disappointed in this location. Got two Dble Quarter Pounder meals doordashed tonight 3/3/2026 and both burgers came wayyyy undercooked and cold in the middle. Fries were cold and drink tasted like carbonated water. Do better managers! read more

McDonald's - Pink burger - Fast Food Near Me - Huntsville, Alabama

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On March 5, 2026, I went thru drive thru on South Parkway McDonalds, Huntsville, at 1:50 pm. I was given the drink at the window and told to park in spot 3 to await the order. After the ice melted in my drink and about 30 minutes later I went inside to tell them I didn't receive my order. Everybody was setting at a table in the lobby. They got upset at my request for my food and went to the kitchen area to make the food. All I could hear was "Donald Trump" and a few MF words from one person. Another person had some comments about "white people." After getting the food I was afraid to eat it for obvious reasons. I also had them replace my drink since the ice melted. read more

We picked up our order and took it home. I was halfway through a double quarter pounder with cheese when I saw that one patty was way undercooked. I've tried to call but they're not answering. I want a record of it. read more

McDonald's - Fast Food Near Me - Huntsville, Alabama

Waited a hour for a simple order and if course they couldn't even get it right. First they tell me ice cream machine is down, of course, then i get the wrong receipt and this is where it all goes downhill. They then tell me to pull back around and then i proceed to wait FORTY WHOLE MINUTES just to be told i actually wasn't supposed to go around then they tell me to pull forward and say they dont even have my mobile order so they have to remake my order and forget the cookie replacement for my mcflurry. I know its mcdonalds but still one of the worst experiences ive had. The employees were nice though. read more

They didn't have a Minecraft meal after I saw an add for it today. My fries were stale and my nuggets were burnt. Also my soda was flat with barely any ice. They also gave me a broken straw. read more

McDonald's used to set industry standards for customer service and edible fast food. The Egg McMuffins at 10031 S Memorial PKY are grade F. Failure to cook properly. The muffins are burnt black. I threw the food away. It tasted very bad. I would give negative stars if I could. $3.80 thrown away. The manager and employees must not care to uphold the good name McDonald's built up in past years. This store is on my list of "drive by"! Save your money and go somewhere else. read more

McDonald's - Egg McMuffin with burnt black muffin. - Fast Food Near Me - Huntsville, Alabama

Everything I'm about to type I can back up with a video recording that I took while I was there so I dare McDonald's to call me out on this. I ordered a breakfast item on the online menu and paid at 10:15, 15 minutes before breakfast stops being sold. I made it to the store at 10:25, and called asking if I could still use the drive-thru because I have bad knees. They said that would be no problem. Now the drive-thru had some wait so by the time I got to the teleprompter to give them my confirmation code for my order it was 10:40. They then told me that they would not be able to give me my breakfast items even though I had paid for them earlier. They said the best they could do is a refund even though they literally have the means to put the items together. When I made it to the drive-thru window to speak to a person face to face, she told me that they threw my order in the garbage. So when you have a disabled veteran who can't afford to be on his legs long ask beforehand knowing that he could make it inside before 10:30 if he put strain on his legs but you tell him to take the drive-thru just to refuse his meal later, how do you sleep at night? You are liars with no honor who screw over people on technicalities. read more

Sat in line waiting on a drive-thru order for 23 minutes plus. When they finally brought the orders out, they gave my order to the car in front of me. He was so frustrated that he took my order and drove off. I had to sit and wait on my order to be re-made. Did my whole order get re-made, nope. They took the wrong items in the bag out, stuck my newly made sandwich in with old cold fries. I called them out again. read more

if I could give zero stars I would first I pull to the second speaker sit there for 10 minutes without a single hello watching the first lame just keep going mind you I only have a pickup order so I pull to window give her my code since online would even acknowledge me at speaker go to second window immediately get parked watching all cars in line behind me get their food and go I waited for additional 15 mins on a mobile order just to get my food and it to taste like they made my fries yesterday as if they were reheated fu**ing disgusting read more

While I wholeheartedly, support McDonalds' effort to employ those people with special circumstances, actions such as closing the drive thru and not telling waiting customers of over 20 minutes can't be an acceptable way of doing business. I would like to encourage the franchisee to also make sure that the business operates as expected or close to it. read more

It's your average Mickey D's. Their service has greatly improved from the last couple years though!

Last two times I've gone here I ordered a triple cheeseburger no pickle, i recieved a double cheeseburger both times. The kitchen ticket even said triple. They took the pickle off but could not count to 3. I also observed most of the crew wearing their mask below their nose or even below the chin. What else are they doing wrong? Dont go here. read more

what the fuck is this bullshit i payed money for the sandwich w sauce not this disgusting chicken patty get your fucking shit straight mcdonald's read more

McDonald's - disgusting. - Fast Food Near Me - Huntsville, Alabama

I ordered 7 quarter pounder meals, a 10 piece meal and 7 mcchickens. they forgot my fucking mcchickens. i still got charged for the mcchickens but didn't get my mcchickens. read more

Longest visit ever for this McDonald's. 20 minutes in the drive through. No apologies, no excuse just took my money and gave me warm, not hot food. Write up the mgr on duty for 02/22/20 at 2:30pm read more

This place is a joke it took me 25 minuets in a drive through with 0 people to get a burger

Horrible. I was at the window picking up some food and the lady throws the ranch dressing at me, and i was barely able to catch my drink. Never coming here again. Burger was aight read more

I normally use the drive thru, but I had some time to kill so I dined in with my friends around 8 pm. As a dining experience, this McDonald's was clean and kept well. They have the self-order kiosks, which are nice. However, I'm not sure if there is a need to pick up a table number, since you have to go to the counter to pick up your food anyways. We got the wrong order of fries; however, they were quick to fix that for us. Overall, an average McDonald's that has the new updated look with the self-order kiosks. read more

My friend asked for a water cup and a bald man said "No." They also messed up my friends order and refused to fix it.

Gave me 2 sauces with a 20 piece. Thanks for the dry nuggets. I have worked fast food and it is not hard getting orders correct is literally all you really have to focus on. read more

Paid almost $10 for a large quarter pounder meal, got home and the box of fries was only half full! Seriously? And why cant they seem to remember to put the toys in the kids meals? Its not rocket science! read more

Servers not covering their noses with masks. I counted 3 including one that stuck her face in my bag to see what it was before handing to me

Pulled up and there were 8 people in the drive thru line... it's been an hour and we still haven't gotten our food. This is currently being written from the line THAT WE'RE STILL STUCK IN. read more

Well a few things were wrong here today for lunch. The young lady who took our order was so courteous and pleasant. Our order came to the table quickly as well. My quarter pounder though was awful, greasy and the top bun was torn through. The assistant manager or manager, a female was at the door in the dining area (if facing the restaurant, on the left) spent time at the door with it open talking to here boyfriend, I assume it was her boyfriend as she kissed him. This happened twice during my lunch, he would come in then leave on foot then came back, both times with the same result and her telling other employees (from the dining room into the work area to do something) I found this very unprofessional, and setting a bad example to other employees, they were requesting her help and she just blew them off, gotta spend that time at the door before her true job. So disappointed, never to return! It's a shame that someone who is entrusted to this position behave like this. read more

I know this is a McDonald's, so what did I really expect? But when they forgot my fries and I had to go back to the restaurant, a sixteen year old boy who worked there laughed in my face when I said that an egg mcmuffin wasn't the same as a mcgriddle. Just straight up laughed and walked away. Luckily, what was in my bag WAS a McMuffin. So points for that. read more

Pretty decent experience. Forgot my fork for the salad I bought. But service was friendly and pretty quick.

extremely rude service!! called to ask a question about their hours of operation and the lady who answered gave me a rude response and then hung up... won't be going back there! read more

Pretty disappointed with the lack of service there was today. Not only did they forget to give us our burgers but the attitude of an employee was terrible. read more