I cant believe I'm writing another complaint when I just made a complaint last Saturday (March) on another McDonalds also on University Drive. I'm going to be brief.... this McDonald's loves to upsize you on drinks. Yes, its just $.60, but no I did not ask for it. I ordered food at 8:30pm (drive thru), waited in lo for an extremely long line, asked if I wanted round up - I said YES, get to window and its these "Big A$$ Large" drink (2). I say to the young man,I did not ask you to upsize my drinks and I was generous already and did a round up for the McDonald house. This guys says ok, gotcha and brings me the "Super Size" drinks. Ok, guess that was his way of trying to make it right with the customer, so I did not give him the drill. What I'm going to say is.....CHECK YOUR RECEIPTS! It's sad that you have to remember to say "NO UPSIZE ON THE DRINKS" because this McDonald is either telling their staff to do this or they dont have integrity. The franchise owners don't feel like they have to respond. No worries. I'm really rethinking the Golden Arch fries and might have to go to another Burger Joint - McDonalds has terrible customer service and I think it's time for me to say Tschüss to Ronald and Hallo to Wendys. read more

There was only one other car in the drive through and after sitting for 15 min waiting for 3 burgers and nuggets we finally got our food. Extremely slow and would not recommend as a "fast" food read more

This McDonald's and has been at this location since the late 1970s (maybe even longer.) This McDonald's is the closest one to the house I was raised in (around the corner), and we frequented it in high school, and afterwards! If you exited this McDonald's onto Independence Drive you would curve past the movie theater and could easily exit going north on Jordan Lane - this was a very convenient cut through. Momma loved their burgers and fries! I think we can all agree the McDonald's French fries are delicious! I haven't stopped here since the remodel a few years ago; however, it's nice to know it's still here! Over the years, I've gotten Egg McMuffins and Sausage Burritos here, Quarter Pounders for Momma, Sausage Biscuit with Egg and plain Sausage Biscuit, and Happy Meals for my nieces and nephews and honorary nieces. Thanks McDonald's for employing many of my high school classmates and providing economical food options so close to my childhood home! read more

Waited 20 min in line..pulled to the window waited 6 mins..pulled to 3rd window 8 mins..the female got an attitude cause I told her that was not all my order...then a guy brought it to the window..got home my g baby had a hamburger happy meal vs the 4pc nuggets ..but yet had honey mustard sauce in the bag..THIS THE LAST STRAW.......THE PENNY INCIDENT SHOULD HAVE BEEN IT. read more

Not good service I was told we are waiting on some food and had me and a ton of other cars pull to the front at 3am and I've been out here 25 minutes plus and counting I just got off work and I have to sit here I hope they just didn't forget about me read more

Waited 30 min in line for them to not answer the drive thru machine, watched 15 cars come and go and I couldnt get out because I was trapped on the line. Trash. read more

My roommate and I made orders on the mobile app for breakfast, but when we got there they told us they were no longer making breakfast even tho we ordered ahead of time. We drove all the way over there FOR NOTHING. the line was 20 minutes long and if they had been faster, we would've gotten there in time to get our food in time. read more

Horrible experience. Half a mile away from the "other" McDonald's, I placed an order with the app, saw it was on US72, and assumed it was the closest place. Instant charge, and no ability to change location. The app informed me I was at the wrong location. Drove 10 minutes against traffic to get to the other Huntsville US72 location, where I sat trapped in the drive-through for FIFTEEN minutes without moving once. More than 45 minutes after placing my mobile order I did receive my food. The order was accurate, and is the only reason for any grace. The motto of this joint should be "the tortoise won." read more

McDonald's - You place your order and pay...then if you are really unlucky they ask you to park here so they can forget about you. - Coffee & Tea Near Me - Huntsville, Alabama

The absolute nastiest restaurant I have ever been to. I think they have finally actually started cleaning the floors last time I went but I have to clean my own table. They also used to make me wait about 15-20 minutes just for a coke. The last time I went here I noticed on the menu that i couldn't order a sundae so i ordered a Carmel frappe instead. They were pretty busy when I ordered so I sat down to wait. About 30 minutes passed before they informed me that I couldn't get a frappe either because they forgot to flip a switch on the machine. Also this same staff member informed me that she couldn't refund my money because she was a shift manager. Waited a while longer & a manager came & refunded my money. I kept my receipt. I checked my account & saw the $5 charges for the frappe & $5.21 charge that was taken out of my account that I never made! The next day the $5 showed up as a refund & then it was taken out again! Now I put $10.21! I called my bank & told them that the situation & got my money put back into my account. Just so you know this is fraud! The service at this McDonald's is deplorable! I haven't been back since! read more

This is the WORST McDonald's location in Huntsville and ive been from Maine to Florida and to California and this is the worst McDonald's as far as the customer service if you order a coffee your drinks are wet on the outside and the kids aren't on EVER so you spill it on yourself going through the drive through and they're breakfest sandwiches are just thrown together by the time you open it up there not wrapped properly the condiments are on the outside of the wrapper and the sandwiches are just frustrating by the time you see em you wanna bring it in and complain but don't wanna cause most of stop here on way to work etc avoid this McDonald's at all cost! read more

WORST service EVER!! They make you wait in the pickup for anything and everything. Then take over 30 minutes! Orders aren't even big enough to wait that long. read more

Most times when I do a drive-through order something is wrong I now realize. Today, lite ice in my drink so I don't run out of my drink. Grabbed the food and drink, put it down without checking and, of course, almost all ice. This McDs need some help. Items missing from to-go orders seem to be regular issues. That along with typically cold fries. On a positive note the young lady that took my payment at about 1230 today was very pleasant. Good job! read more

I am so disappointed in McDonald's. I haven't been here in a while. I ordered a quarter pounder with cheese deluxe. What I received was a poor excuse for a burger. It had hardly any lettuce, tomatoes, or pickles. It had a dime size spot of ketchup and no other condiment. My how the mighty has fallen. My email is lynnka99@yahoo.com. Please explain. read more

Clean restrooms and a great stop for spectacular McDonalds coffee if in the area. Plenty of convenient parking and of course walk in or drive thru service. read more

Avoid this place. Terrible customers in this area. Entire dining room is disgustingly filthy. Poor leadership in the staff. Avoid lunch here for sure. read more

Update. My granddaughter had chicken nuggets and it appears she has food poisoning. Her Mother is taking her to Urgent Care this morning. Kid has been sick since Sunday night. Additionally, I was alerted of attempted charging on my card used at McDonalds. Stay away from this place!!! read more

McDonald's - a man sitting at a table with a cell phone - Coffee & Tea Near Me - Huntsville, Alabama

Yeah avoid this place. Made mobile order. Went inside to pick it up. No one manning the counter. Employee stared at patrons while she was mopping the floor. Took 20 mins to receive food. read more

this mcd's got me thinking i was waiting in line for in-n-out... the line was excruciatingly long and slow. but the cheeseburger was worth waiting for. the kid's meal extra fries wasn't so extra, it was much less than what you get in mcd's california for "extra fries" standards. out of strawberry & cream pies :( boo. read more

Probably the slowest drive-thru I've ever been in. Every time I go to this location I spend upwards of 30 minutes waiting, even if the line isn't that long. The food tends to be very cold or lukewarm by the time you get it too. I'd go elsewhere for fast food if I were you. read more

I ordered a big Mac and there was barley any Mac sauce . I ordered a carmel and a mocha frappe and there was barley any carmel as well as mocha. fries were cold as well. I did get a container of Carmel though. Everything was sloppy and was not well put together. We waiting for about 5-10 just for some fries. i also order spicy chicken sandwich and it barely had sauce as well. It also looked it was cooked and sat out for a long period of time read more

Again these people look like they want to crash into a telephone pole full speed foot on the gas with no seat belt on but the sweet tea and sprite is soul taking. read more

I've never in my life waited on an order from McDonald's for so long. all I did was order. Big Mac combo! it's been an hour and I'm still here waiting! Dont ever come here cause I never will again. read more

It says on the door that they are open till 11pm. The door was closed at 10.30, and after I knocked, a staff member (won't disclose race) was pretty hostile and rude to tell me to go for a drive through. I showed him (I apologize if the pronoun is not as per its liking) the store timings printed on the door, but he was not amused. Very bad experience. Makes me feel Checkers is safe. read more

I would NOT recommend this location, sat in the fucking drivethrough for and hour , the food was cold and NASTY , very shitty customer service, I will NOT BE BACK !!! read more

My husband and neighbor went thru drive thru and I wanted a Mcdouble and a sweet tea he got home I opened my burger and they had taken the burger off the line removed the pickles rewrapped it and sold it to my husband well the bun was hard and the cheese was already a darker yellow everyone was rude read more

This McDonald's has the worst customer service that I ever experienced at McDonald's. Not only does it take forever to get your order the food is sloppy put together, staff is hostile toward customers and every visit there is always some drama with the staff and customers. They could at least pretend like they like or want their jobs. read more

Driving To A Basketball Game On 11/12/21 I stopped at The Macdonalds & my Son Ordered a Doube Cheese Burger & The Burger was Half done! This Business Was Not Busy At The Time Of My Visit in Decatur, ALABAMA! read more

McDonald's - Double Cheeseburger - Coffee & Tea Near Me - Huntsville, Alabama

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The absolute worst McDonalds in the city. There is almost always something wrong with my order. Its either wrong or cold or just made poorly or something is missing. It takes forever to get food regardless of if you go in or through the drive-thru. They have a sign that says their lobby is open 24hrs but its actually not. That wouldnt be a big problem normally but they refuse to take multiple orders in the drive-thru (which makes sense since they can't seem to handle one order). I live walking distance from this one and I choose to visit the other ones 10+min away instead if I really want something from McDonalds. It's really that bad. read more

McDonald's - Ordered a McChicken and a McDouble and cookies & got this. I went back so they could fix it & they forgot my cookies again. - Coffee & Tea Near Me - Huntsville, Alabama

we waited 10 minutes through the drive through for someone to take our order and they kept on saying one minute in a rude tone. these ppl don't care about their customers so we just left read more

Won't go to this McDonalds again.. Ordered 2 cheeseburgers and only one had a patty in it.. read more

McDonald's - No patty in my cheeseburger... - Coffee & Tea Near Me - Huntsville, Alabama

I understand it's COVID but there was literally 1 car in line in front of me and it took 30 minutes for a chicken sandwich, two French fries, and a sweet tea. The girl at the window was eating chicken nuggets and had her AirPods in and talking on the phone the whole time. If I hadn't already paid I would have drove off! Never ever again! You can offer the food for free and I still wouldn't wait 30 minutes for it! My time is precious and sitting in a drive through is NOT how I want to spend it! read more

They literally try to scam you out of food that you payed for, and you can't dispute and show them the receipt because the door is locked. Never come here read more

Literally the absolute worst place I've ever been at. I've went to uah for five years and they've been the exact same place since. They are the worst place on university. They don't give a sh!t ab there job. Mess up your order every single time read more

We came to McDonald's and went through the drive through and it took about 10 minutes which isn't horrible. We realized they didn't give us any honey mustard or fries so we went back in and ordered another fry. We were in there for about 35 minutes waiting on on medium fry. Disappointed read more

If I could rate this lower I would. Went through the drive-through around 10:50 am. Took my usual order, a double cheese burger, no ketchup add Mac sauce, with a medium fry and honey mustard. Got to the window and was told to pull forward and they would bring my meal out to me. So thinking that maybe I was just waiting on the fries to cook I sat there until about 11:15 and watched several cars behind me pick up their food and drive by. Finally when the girl came out she gave me my food with an attitude and forgot about the honey mustard. Went in and got the honey mustard and left for work. Got to work late because I was waiting for my food for so long and opened up my bag to my hard, cold fries and a sloppy burger WITH ketchup that looked like they tried scraping off. Had to throw everything away because I HATE ketchup and the fries were too cold to even eat. So basically I was late to work for no reason because of poor service and terrible food. This is a sorry excuse for a McDonalds. read more

McDonald's - a half eaten sandwich on a wrapper - Coffee & Tea Near Me - Huntsville, Alabama

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Not good, been here so many times and my order is always screwed up. The last time I went was for a sausage mcmuffin with egg, and instead of letting me know they were out of the mcmuffin eggs they just replaced it with the spongebob egg.. So gross.. Sorry McDonalds. No more read more

Worst McDonald's in Huntsville! Hard biscuit. My order on the screen was correct with 4 packs of mustard. NO mustard in bag. I asked for it and she handed me two. When I said I ordered four she didn't understand...told her again. Finally held up 4 fingers and so the sign language helped but otherwise I'm not sure she would remember her own name. read more

McDonald's - Im embarassed to say I gave it a 2nd try! Grilled onion cheddar burger. Yes the onions are BLACK AND IT WAS COLD - Coffee & Tea Near Me - Huntsville, Alabama

Not the best McDonalds I've ever been too! The service is slow and the cashiers are either texting on there phones, or look at you with the most disinterest in your order. I have never been there that I didn't have to wait at least 10 to 15 minutes before I get my food. Almost everything is cold and bland. The cleanliness of the building is awful, always sticky floors and a foul oder in the restroom area. The restrooms are to bad for words! Just don't go in there!!! All in all if you go by the drive thru you will have a better experience. read more

I asked for fresh food and burgers with no pickles they gave me old food and burgers with pickles I asked for fresher fries they argued back with nasty attitudes saying my fries was fresh the fries was as hard as a rock and barely warm read more

Took almost an hr to get through the drive through with not that many cars got to place my order and they let two other Cars that were behind me go first will never come back to this location. read more