No TP in the men's bathroom? TP in the women's bathroom laying ON the trash can instead of in the empty dispenser? When the employee 5 mins later brought in the tp he brought in one roll instead of two to fill the dual roll holder. The soap dispensers in both bathrooms were torn apart/destroyed. There was feces on the women's toilet bowl/edge. Dirty and chaotic. By far the absolute worst MCD I've been to in a very good McDonald's system overall. Too bad - I'd literally just told my brother earlier that McDonald's bathrooms were always reliably the best. I plan to order some coffee drinks but would not order food in a place like this. UPDATE: I just received my coffee order. But it was wrong. After telling me they were out of Caramel I said sure, I'll just have a vanilla. I asked "You ordered iced, not hot, right?" and the clerk said yes. 30 seconds later I was handed two hot coffees. Refund in hand I'll never come back. read more

Stopped here on our way out of town for fries and a happy meal. We have now waited 20 minutes. Writing this review while sitting here. There is not a single person in the restaurant with food. This is the slowest McDonald's I have ever been to!!! Don't waste your time! I wish I had driven down the road! read more

It's fast food. It wasn't terrible or great. The food combated my hungry quickly. They did had a problem with the order and gave my Dad the wrong sandwich. It was quickly resolved. The bathrooms were clean and the restaurant in general was clean. The sweet tea was too sweet. I wish they has unsweet to cut the sweet with. read more

One of the very slowest McDonald's I've ever been to and has been for years. Besides just the long lines inside and out, you have to wait forever after you order your food too. I can order a single Frappe and have to wait 15 minutes to get it. The employees are really nice and all but they are slow and mess up orders quite often. I've waited 30 minutes on an Artisan Grilled Chicken sandwich and get halfway home and there be no chicken on the sandwich. Sure, they made it right the next day. But I was hungry then, not at lunch time the next day. read more

Three's a charm! As in not ever coming here again just because it's convenient. Just do yourself a favor and go the extra mile out of your direction to get a decent meal. There should be no reason to wait over 15 minutes for a sausage biscuit and a lukewarm hash brown. Then he didn't want to give me a receipt so I can do the survey and rate their service there too. Bottom line: if you like to wait for your fast food and want to take your chances if it is hot or not, this is the place for you. If your time is valuable along with your tastebuds keep driving! read more

This has got to be the worst fast food location I have ever been to location is the only reason they are still in business because the customer service sucks they never get your order right even though you are going to wait a minimum of 20 minutes before getting it read more

Long wait, women working first window glanced at us and never made any move to cash us out so we moved to the next window assuming we should pay there. When we got the they were completely confused as to what our order was or what happened to our order. I guess it was so complicated they had to call the manager over who just opened the window and stood there staring at us without saying a word. Wasn't friendly or fast but food was hot at least. read more

It was great service and great food, fresh and delicious. Both drive through employees were very friendly and helpful with our multiple orders. read more

The worst McDonald's I have ever been too. Dried out beef wilted lettuce and stale bun. Apple pie many hours old

Don't trust their tea. The sweat tea lid isn't even latched on properly and the unsweetened tea has no lid on this visit in the public lobby where people are hovering over the tea. Very unsanitary. The average wait time for drive thru in my experience is at least 10 minutes every time and good luck ever getting a shake or frappe at night. Literally the worst McDonald's in town. The only reason I even come here anymore is for the play area for my son. But if I'm ever just hungry or in a rush I'd rather drive to orange park than this McDonald's. They are a joke. read more

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Literal worst McDonalds ever. I never thought that I could get food at a sit down restaurant faster than McDonalds, but this McDonalds proved me wrong. read more

McDonald's sucks as a hole let's face it. This location is on par with the rest, rude nasty slow moving staff serving crap. Getting in the parking lot is ridiculous, the service is so slow the drive thru is always backed up. read more

If I could give this establishment 0 stars I would. Absolutely unacceptable costumer service. Very very bad attitudes by all of the employees. Very unorganized and slow. They seemed to have gotten everyone's order (including mine) wrong MULTIPLE TIMES!!!! I even saw one of the employees yell at a costumer for complaining of having ketchup on her hamburger (whenever she explained from the beginning that she is allergic to tomatoes). Overall just an incredibly saddening experience that I wish upon no one. read more

Never again will I come to this crap hole. They don't say " welcome to McDonald's take a look at the menu and I will be right with you " no you will sit there and wait 5 minutes for someone to say something while the cards are honking behind you thinking you're taking too long to order. I waited at the speaker while four cars behind me left, ordered my food, got home to find my whole order f***** up then go back and wait another 30 minutes to get the right food. I told the guy at the window please don't let them give me old food and HE SAID ILL MAKE SURE ITS FREASH. Nope shits hard as a dang rock and still gave me hard cold fries. I'd rather eat dog food then give you people my money again. read more

Another disappointing trip to another McDs on the west side of Jax. The window staff member arguing with other staff members about God knows what should have been my first clue that what I would be served here would be food the staff cared less about preparing. The small fries were only warm, not hot, and tasted stale. The guacamole burger was horrendous! I wrote McDonalds corp just last week saying how much I enjoyed the one I was served at the Starke McD. This one was inattentively prepared, and obviously sat around for a while as evidenced by: 3 glops of "guacamole" rather than an even layer spread across the burger like that served in Stark; limp, unevenly distributed lettuce; cheese slice covering only half the burger; brown/tan bits of something masquerading as "onion and tomato." In a word, this was disgusting. Makes me want to retract my letter of thanks to the corporation for its creation! read more

McDonald's - Latest item on the menu- the Blech Burger - Fast Food Near Me - Jacksonville, Florida

Don't even deserve 1 star.. Terrible customer service also need to work on deligating service in store and drive thru, my family and I will not be going back to that mcdonalds we will make the extra drive or just eat at wendys next store ! read more

The WORST McDonald's I've ever been to. Don't come here unless you have a free 30 minutes because that's about how long it will take. I hate leaving bad reviews but this is my 3rd time coming and having rude staff and a ridiculous amount of wait time. Do better read more

I've visited this location twice in the last 6 weeks. The first time they sold us raw fries. Tonight the manager who took our order charged us for everything but only put half of our order in the bag. I told my daughter to apply for a job here but changed my mind, I have a feeling these people get cursed out more then usual. read more

I have lived near the location for 6 years and it is the WORST McDonald's I have ever been to. One Friday evening I went through the drive thru and they actually said they were out of food. They only had fries and drinks. How does that even happen?? read more

This Macdonald's is out of control no order on who gets what! You will be disappointed as I watched 20 people in 15 minutes be....kiosk works but printed blank receipts and the people didn't care enough to fix it! Needs to be closed down and reset in right direction... read more

We were on a long drive and stopped here for lunch. 25 minutes of waiting and we get the wrong order with cold fries. I don't. Or ally eat at McDonald's and now I remember why. Requested hot fries and got those. Table next to us got the wrong order - and they were here 10 min before me. read more

This is, BY FAR, the worst McDonald's I have ever been. Long waits, servers act like they don't care and are always giving you excuses.

Showed up tonight at 5pm and they had the lobby locked. Only the drive-thru is open. So much for their grand re-opening.

The bathrooms were disgusting, floors were sticky & no toilet paper in the women's or men's room. Long line at the drive through meant short staffed in the lobby and the play area looked pretty dirty. read more

I wish I could give this less than one star.looking at the reviews I'm not surprised at all, corporate and upper management really need to view what is going on at this particular location, the manager on duty tonight is absolutely terrible there is no reason that somebody like her should be in a management position her name is Davion. let me just tell you a little bit about my visit today after sitting at a drive-through for 15 minutes just waiting to order,my order is incorrect. I did tell them when I get my receipt some items are missing and I would like to pay for those items since they must of been to busy to listen to me when I was ordering. I was then told they cannot do that and I have to go in the drive-through once again after I get my first order so now I'm Sitting here in the drive-through with my first order getting cold all the while waiting to order again on something that they messed up on. never in my life have I heard if they mess up on the order that you have to go back through the drive-through I am completely disappointed and I really hope that somebody looks at who their manager on duty is and re-thinks that decision read more

why is the door locked at 8 30 pm friday evening. drive thru too 30 min. horrible. go to a different one you will starve before they feed u

One of the worst experiences I've had at any fast food restaurant... They were pitifully understaffed, and the staff that was present were not abiding by health code guidelines.. For example the lady who was stirring the fries had no glove on, and she had long fingernails which is a health code violation because you cannot have acrylic nails and work with food. Although the lady working register was pleasant she had to keep walking away to bag orders and take orders in between, causing a long line to form. We ordered one iced coffee and we estimate our wait time was between 15 and 20 minutes for the entire transaction (ordering to receiving the one drink) .... We will not return read more

Slowest MacDonalds ever. I have sat in this drive through at for more than 20 minuets at least 5 times. I finally had enough until I saw that they refurbished the store, and though I would give them another shot... Nothing changed. read more

Worst McDonald's ever!!!! I live like a mile down the road. I'm in the drive thru just from some nuggets and fries. I waited almost over 30 minutes. And on top of that I was the 4th car in line. The lady told me that there was only 4 crew members and 2 were new. I have worked in fast food and ran a whole store with 3. Never again!!! Wendy's will be getting more busy from me. read more

This is by far the worst McDonalds I've ever been in in my entire 70 years. It's close to the house and I dread what I'll encounter every time I go in. And I'd never under any circumstances go through the drive-thru. I fell sorry for the poor travelers who stop there and find out how terrible the service is. It's always understaffed and there are constantly new people working there. They have the new kiosks which don't matter because the staff is slow very slow. Run Opie Run!!! read more

Just ordered lunch to go. It was the wrong order but already back on the road. Men's restroom was dirty, manager was berating a young man that came in to interview for a job and fryer was being repaired so no fries or chicken nuggets. Maybe they are having a bad day, regardless this location is off our lust. read more

I sat in the drive thru for 35 minutes this morning. I get to the first window to pay and the lady takes my card. After she takes it and looks back at her screen, she gets very still and quits moving. I figured she was listening to the next order and putting it in. No, LOL she was dead asleep! I couldn't believe. She finally awakens from her beauty rest and hands me my card back. I get to the 2nd window to get my food and tell the lady how long I have sat in the drive thru and she looks at me like it's normal and not a big deal. I tell her that the cashier in the back is sleeping at the window with people's money in her hands and she didn't believe me. I think the owner needs to quit hiring the same type of people. She owns this one and the one on Normandy & Fouraker. It's the pure definition of insanity. Doing the same thing over and over again expecting different results. It still baffles me that these incompetent clowns think they deserve $15/hr. They can't even read a monitor to get an order right! read more

Slowest service in the area. More than half the time my simple order is wrong. Then I have to wait even longer and there is no compensation for the mistake or the extra time. Some of the staff seems to care but most of them ignore the fact that you are there. read more

Worst McDonalds I have ever been to. Do not waste your time coming here. The wait time is the longest I have ever seen in my life.

Went to the drive thru at 5am on Saturday, January 7th. At the order speaker, I was told to pull up to the 2nd window. Nobody was there to take our order after a couple of minutes. A coworker was in a car behind me and confirmed that is what he was told as well. So I knocked... no body. Waited another minute... knocked again. I got out of my car and finally got a hold of someone cleaning the dining area so she came to the 3rd window used for delayed orders. She was surprised nobody took our order after 5 minutes. I said, "forget about it now, we're too pissed." read more

If you wanna wait for your food like you'd wait at a nice restaurant, come to this one, it's great for that

If I could put 0 stars I would. I am utterly tired of coming to this mcdonalds and being disgusted. I come here out of convenience because I love 1 mile away. Drive thru is a disgrace and going into the lobby is even worse. I brought my daughter's here so they can play. The ENTIRE dining room was disgustingly filthy. Every table was dirty. The floor needed to be swept and mopped. Completely out of napkins. I was afraid to even ask for any because they ignore YOU. The play area was just NASTY!!!! The manager was running the front. Shift leaders just wandering around. Myself and other customers trying to ask for assistance and being completely ignored. I get my good. And as I appreciate them bringing it to me. I don't need that. And hot food would have been nice. I didn't complain because it took over 15 minutes to receive. But I had to ask for the cup to my meal. And still be ignored. The girl in drive thru acted as if she couldn't help me. I am a manager of a restaurant. And this Mcdonalds has not regard for real customer service. I keep saying I won't come back here. But the convenience kicks in. And here I am. Just disgusted. read more

Went to McDonalds drive thru on Chaffee Road to try their nearly $5 Spicy BBQ Chicken Sandwich..... what a joke and rip off ! I get home and thought they screwed up and gave me a small cheeseburger due to the small size and yellow paper. In side was a small cheeseburger bun, two pickle chips, NO sauce, onions, tomatoes or lettuce and the chicken patty looked like a chicken nugget rolled even flatter covering about 2/3 of the bun. Most of it was BREADING. The only thing spicy was the red coloring on the breading. A cross section of the patty revealed that the chicken part was roughly 1/16 of an inch thick with equal breading on the sides. Was VERY disappointed with what appears to be corporate greed. Had they made it a tad better it may have qualified for the dollar menu. Wouldn't it be nice if these fast food restaurants would make their food like the pictures in their commercials and adds. Getting more disgusted by the day at the low quality and HIGH prices read more

Ok so yes it was the morning after a storm... but still this made no sense to me. We pulled up to the McDonalds and were sooo relieved to see they were open. All we wanted was to grab some food and return to our home across town after being evacuated 48 hours prior. The restaurant had a line of cars in the drive thru and even a few people leaving with bags of food and trays of coffee. But as we got in line and closer to the building the cars in front were leaving. There was a sign on the drive thru speaker saying they closed yesterday due to the storm and would open at 8 AM weather permitting, it was 8:15 and the weather was fine. We had to ask if we could place an order because no one greeted us on the drive thru speaker then the lady said 'Sorry we are closed until 9am' --- so how did we just see people walking out with food??. We asked if they had coffee and she said no. So we left like everyone else who wasn't lucky enough to get there earlier or know someone who worked there (is that why they got served and not others?) Very very disappointing. read more