I always want to have McDonald's breakfast whenever visiting Hawaii. I loved that they have rice, spam and specially portuguese sausages in the menu. These were our lunch after hiking on a sunny day. The ladies were so attentive and quick. We didn't have to wait very long for our order to be ready. The place is inside Walmart. It was clean, organized and an easy in and out place to get food. read more

Three large Mocha Frappe Two Sausage Egg McMuffins Through the to go drive thru. Wait is extensive. Timing is important. Quality is good, if you need to bypass other busy establishments. Shared with honorable friends. M read more

If the Drive Thru line is really long and your child is hungry, DON'T walk in as a customer!! If you choose NOT to use the Kiosk to order, you're going to be ignored whether they're busy or not!! It's as if you DON'T have a choice , you have to use the Kiosk to order !! That's not right!! After standing at the counter for almost 25 minutes, I was asked," did you use the kiosk to order?" I replied," no I didn't and I don't want to , it takes too long!" Then, I waited again!! When she finally reached the counter and register, she just looked at me , didn't say a thing, nodded her head as if to say," ok, order!‍ I ordered 3 things and she messed up my order!! Why?? Because she had a stink attitude and didn't care enough to listen to my order!! Why? All because I didn't use the Kiosk?!! Her manager came forward to fix my order and refund my debit card. She was nice and tried to explain that they're busy and trying to hire. I understood but still, am I not a customer? Am I only a customer if I go through the drive thru or use the kiosk? The saddest thing is , my little 7 year old said," if I was working at McDonalds , I would say, Yes ma'am , what would you like to order?" I couldn't believe she said that!! Seriously?? Who trained her to speak so kindly ? Who trained her to treat customers like they truly matter? My little girl also said," the other lady was nice but the one with the long eye lashes , had a " baddie " attitude!! " So, my take on this bad experience is, Every customer matters , whether you're using the kiosk or not!! We shouldn't feel forced to use the kiosk or feel like , you just wait until we are good and ready to help you!! After all, I'm still a customer and I still need to pay for my food like everyone else!! It's NOT FREE if you walk up to the counter and order, right?? read more

Worst McDonalds I've ever been to. Food was stone cold, the soda didn't have ice because it melted! & they forgot to pack one of my items. 0 stars! Not sure what the hold up was but it's pathetic. read more

It's tradition that whenever we travel someplace new, we'll check out the McDonalds menu, to see if there's something unique or weird. As expected, you can get Spam or Portuguese sausage on several items, on both the breakfast and regular menu, if you're into that sort of thing. Just be warned: the lobby was never open during our entire trip, and the drive through line was not only atrociously long, but atrociously slow as well. Not worth it, even for the novelty. read more

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If I could give this location zero stars I would. Ordered a simple meal and took them over an hour. The staff stood around looking at orders in complete confusion. DO NOT GO TO THIS LOCATION!!! read more

In early November, I had to fly into the Ellison Onizuka Kona International Airport in the wee hours of the morning, as I had to do a job at a local credit union - the Hawaii Community Federal Credit Union to be exact. What does one do when you land on the Big Island @ 6:30 AM??? Yo, I'm hungry and need my morning cup of Joe!!! What do I do??? McD's to the rescue gangies!!!! Lucky for me, there are at least (3) McDonald's restaurants located within the Kailua-Kona area on the Big Island. One McDonald's restaurant is located inside of the Kailua-Kona Walmart store. There is another fairly new McDonald's restaurant that is located in the Kona Commons Shopping Center area. And finally, probably the oldest McDonald's restaurant that's been here for ages, as I've been going to this location for many years when I used to commute to the Big Island for work. This particular McDonald's is tucked away in a business/ hotel area, as it's just a 2 long blocks down the road from the Kona Seaside Hotel. The McDonald's restaurant is located on Kuakini Street, which runs one block parallel to Hualalai Road. What the significant of this? Well, the Hawaii Community Federal Credit Union is on Hualalai Road (where I needed to go for work), so this particular McD's was very convenient for me, as it was just a block away from where I needed to go. Currently, since we're in the middle of the Covid-19 Pandemic, this McDonald's restaurant is only open for "drive thru" business. They are currently closed for any "dine-in" business..........(just an FYI, if you didn't know this). I'm sure things will change one day, once we get ahold of this pandemic. Placing my food order was easy, as there were no lines in the drive thru. After placing my order for my morning cup of Joe, I saw that McD's was advertising a new product, as they recently started to sell pastries - Apple Fritter, Cinnamon Danish, & a Blueberry Muffin. Something new sounded interesting to me, so I proceeded to order a Apple Fritter to go with my morning cup of Joe. I got in & out of the drive thru line quickly...........no hassles at all! Drove one block down the road to my work site, and proceeded to drink my large cup of morning brew, and eat my overly sweet Apple Fritter in the parking lot of the credit union, since I was waiting for the credit union to open. What can I say about the grub??? For you folks that don't know this...........McD's runs a promotion for any soft drink, or coffee (any size) for just $1.00 (in Hawaii). Can we say DEALAGES Yo???!!! The coffee from McD's is not Philz, Starbucks, Coffee Bean & Tea Leaf, or even Peet's Coffee caliber, but I must say McD's makes a pretty decent cup coffee in my honest opinion, and the price can't be beat (especially if you're on a budget). Of course when you go to a McD's, the convenience of their locations, as well as their business hours can't be beat either, as it seems like their always open for business! Glad this particular McD's was convenient for me, and I would easily come back here should I ever need something fast if I'm working in the area. read more

McDonald's - Close up of my Apple Fritter. Was small kine too sweet for me, but I know some folks would dig this! - Fast Food Near Me - Kailua-Kona, Hawaii

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Slowest McDonald's in the world. 5 cars in front of me in the drive thru took more than 25 minutes. Horrible. They closed the refill station and don't offer them from the counter either. Workers were rude when I asked. read more

Food quality and prone are too low and the prices are too high. I still find it hard to believe it's almost $3.00 for ONE SINGLE HASHBROWN! That is outrageous price gouging. Every time I order a burger, it is carelessly put together with ingredients falling out. If they're going to charge these ridiculous prices, the least they could do is give quality food. read more

McDonald's - Fast Food Near Me - Kailua-Kona, Hawaii

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Bad service!! No table delivery. They have unprofessional service mind. Toilet locked out.

It's alright. I got excited when I saw that they have spam and rice...hahaha! 2 thin slices of spam with rice for $6 plus. I also tried their guava/cream cheese pie..just ok for me but a few people I was talking to inside the store was raving about it! They told me that I would be wanting more; but I didn't. It won't hurt to try it but I thought, since I was in the island, I would try everything we don't have in the mainland. Enjoy!!! read more

Imagine living in Hawaii and being miserable!? Really poor customer service, here's some advice when the next person pulls up to the drive through start with a HELLO. Basic customer service skills. Don't even dare ask for a sauce they will pour out your bag like airport security to find the one they provide you otherwise you will be charged an uneven amount that no one has n on them and then they laugh in your face. I feel terrible for people like this :( read more

Terrible slow service. Have a question? They ignore you. No order at the counter option. Just horrible. Damn beeper alarms go off continuously. I will never return. read more

really like McDonalds. I like their specials and they're extremely crunchy fries they're nice and soft on the inside. I like their generous amounts of sauce for their nuggets. But one thing I totally can't understand is why can't these people count to 10? I mean really it's only a 10 piece nuggets and more often than not the count is low. If you are simply bad counters than the number should sometimes be hi, right? But it's never hi it's always correct or short. At least that's my experience. Here's another one. I've got nine pieces in one box and 10 in the other. Am I going to drive back just to get one more piece? Of course not. But I'll mention it to the manager by phone and maybe it'll get placed in some book and maybe maybe maybe I'll remember to ask for the next time I'm back. There's got to be a better way to handle quality control. read more

McDonald's - I - Fast Food Near Me - Kailua-Kona, Hawaii

The worst McDonald's I've ever gone to. Seriously. I mean, how do you make McDonald's suck? You have to figure if you're driving through Mickey D's, you don't have really high expectations, right?Well, if you're driving through this one, you better lower them significantly. There was nothing we received that was exactly right, and the service was beyond apathetic. Don't go here. Seriously. You're better off grabbing a spam musubi at 7-11 and calling it good. read more

You have half a brain if you leave a review for McDonald's, every place tastes the same- revolting food if you want an actual dinner or lunch Mcchiken kinda alright and it is cheap read more

Spam Eggs and Rice, Kona Blend Iced Coffee, and Taro Pie makes this place better than any McDonalds in the mainland IMO! Quick and affordable grub on the go. 4 Stars! read more

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This one is quick: I always try to go to a Mickey D's if there's some local special you can't get off a normal McDonald's menu. The fried pies are seasonal and we got the haupai (coconut). Yummers! 4 stars for the pie. Wish they had the taro too. 4.5/5 Also got the saimin. It wasn't good and hardly had any toppings in it. Don't bother. 1.5/5 read more

Coming from CA, we were excited to try the spam and rice with scrambled eggs breakfast that they serve all day.. Mc D's in Kona did not disappoint! The eggs were fluffy and the spam slices were cooked perfectly. My only gripe is the rice could be better. Aside from that, this review would be 5 stars, based solely on the spam plate, because I'm a tourist. Lol Going on about 5 hours of sleep but so excited to see the rest of Kona and all the food options. Good morning, Hawaii and Yelp! I'll be reviewing all businesses we stop at. ;) read more

Was here a week still never got a frappe. Overly priced garbage. Starbucks up the street is better and friendlier

Great overall service. Night manager Jared is the man. So chill and helpful, on top of that, the food was great. Way better than any McDonald from the main land. read more

Doors to the lobby were locked, a seated customer saw us and unlocked the door. We waited at the order counter only to be told " only drive thru" but locals are recognized and let in. Long wait in the drive thru. read more

You have no zero stars, so 1 it is. Close this place down! It's an embarrassment and a joke to the Kona Community. I was told their indoor dining is closed because short-staffed. I don't believe it. I watch them and it boils down to management. I've seen management run this place with 3-4 people!!! And drive thru is a disgrace. No proper speaking for the English speaking ears. No smiles! When I asked the cashier that her smile is lacking I managed to ask if she probably had a long day. She looked at me with no smile. She dare to tell me her day just started. Wtf, doesn't she know to start her day with a smile instead of a frown. I understand everyone has their issues but don't bring it to work where it shows all over your face. And she grunted when she handed me my change. I asked her to imitate the word "Mahalo", she did! I commended her and told her it was pretty. She complained that the sun is in her eyes and it's hard to smile. I told her to take it up with her manager. Come on! I will never come back here. read more

Went to this McDonalds - Kailua Kona, on Christmas day 2022 while on vacation. Not my first choice for a Christmas meal but everything else was closed. Food was great. Double Quater Pounder Meal Filet O Fish Spicy Chicken Sandwhich (NIce! It was actually spicy!) Thanks to the wonderful crew. You are appreciated. Sorry did not get their names. read more

Nothing special. Just like any ordinary McDonald's on the island. There was however, a homeless man who entered the establishment who did not order anything but just sat there for a few minutes and then left. He did forget his shower shoes or "slippahs." His feet was dirty and gross. I hope he either came back for his slippahs or bought a new pair or even acquired a new pair. read more

Most poorly run McDonald's I've ever witnessed. Everyone working here walks around like sloths and seems to not care about the service. Literally when I walked in there was one couple ahead of me who ordered a sandwich and coffee, I ordered one breakfast meal. 30 minutes later the food was ready. Observed the manager walking around in the kitchen talking on the phone. From what I can see the entire staff especially the manager needs to be let go and start from new. Stay away from possibly the worst run McDonald's in the entire country. read more

I give 5 stars for this Kuakini location. I ordered online via their app, waited at their designated pickup zone and waited 6 mins to get my order. Yesterday, I went into McD and ordered the same items via their Kiosk and found that their are extra free deals via their app but not on their Kiosk. For Online orders, I waited the same amount of time for Kiosk orders so it does not make a difference how you order. This place is almost identical to the McD outside the US such as Japan, Hong Kong and Shanghai with their Kiosks. So, if you are old fashion and like to park, walk in, order via the single service person, pay cash, and wait for your food, please rethink on using their app or Kiosk. Oh yeah, waiting inside McD yesterday, they forgot one of my drinks. My Online app order was spot-on correct. read more

I never thought I would ever rate a McDonald's. My experience at fast food restaurants is usually the typical result of you pay for what u get. For the past year this place has been seriously a changed place. When I request for fresh fries they never hesitate to accommodate my order. The wait time is always worth it because u know they are making it fresh and yes the fries are still hot and the hash brown in the mornings are crispy and not soaking with oil. I appreciate the service because the employees are always kind and courteous especially when I make a special request. Keep in mind there are two McDonald drive throughs in Kona town and this one is a bit tight but trust me I would rather go to a McDonald that takes pride in their food quality even if it is a fast food restaurant. read more

Never thought I'd be leaving a review on a fast food restaurant but their lack of service was atrocious, I felt inclined to review. I wish I could select negative 5 stars. They messed up our order, after repeating it 2-3x. They also put tomatoes on a crispy chicken sandwich. Normally it has pickles, they apparently missed the memo. Normally we would let that slide & not leave a review, but their customer service skills are severely lacking. They give you plenty of attitude while ordering. They refuse to greet you or say thank you, or you're welcome. I've worked in Customer Service for 8 years, and have never acted like that to a customer. read more

35 minutes - that's how long it took in the drive through. terrible, under staffed and the quality of service, just downgrading for a multimillion dollar franchise. Two drive through lanes , only one open. McDonald's, with all the consumers you have, You really need to raise your pay and benefits and provide people what they are paying for SERVICE IN KONA SUCKS MAJOR! read more

After a long drive from Hilo to Kona I needed to use a restroom and have a meal. McDonalds has always been there to meet some of our basic human needs of relieving one's bladder. Not today at the McDonalds in Kona. My message to the owner of the franchise, customer service is vital. Increase your efforts on keeping your bathrooms clean. Yes, we are all nervous about COVID, but with good cleaning practices, good hygiene we need to carry on with our daily lives. Putting a sign on the restrooms say, "Restroom closed" is not a solution. I was able to relieve myself a half hour later at my place; however, I have concerns for Seniors and children. Your stores solution of, "walk over to the gas station" is an inappropriate response. Not sure I will return there again. Mahalo. read more

Was here for vacation and just wanted something fast to eat. Got a double quarter pounder extra value meal. Fries were soggy and then asked for a bbq sauce and got charged an extra 37 cents. I know some mcdoanlds do this, but come on now. Lady was all B* face. Oh yeah - also this place is hard to find, doesn't look like your average mcdonald's and doesn't have a big sign out in front anywhere. read more

My husband and I stopped in at this McDonald's for an early breakfast. Their dining room was open as well as drive through. We had never ordered on the kiosk before. A very kind staff member, Rosemary helped us. She went above and beyond with great service and friendly attitude. Another team member, Jerry, was also very helpful and kind. They both gave us excellent service. Our breakfast sandwiches were fresh and tasty. Has browns also hot and fresh oil gave them a great taste. We don't eat at McDonalds' often but this trip was great! read more

This place is a joke. No one wants to be treated like a number. If robots and touch screens are the only way they want to take orders and serve us, they can wait for robots to want their subpar food. No hand sanitizer by the touch screen... who wants to touch it then eat with their germy hands?? Also there are flies buzzing around in there landing on everything. Germ city. read more

This experience was horrible. They took forever to have us pay. The food was such a small amount compared to hilo. Such a big price for such a small service for there platter. read more

Only came here because they got Hawaiian cheap breakfast! Portuguese sausages and Spam! I don't usually eat those two items but I let myself loose because I'm on vacation! I grew tiresome of pancakes and basic items like eggs and bacon and toast which I can get back at home. If you have any sort of loyalty to McDs, you got to get their breakfast in Hawaii! I opted out on the rice though cause I try to avoid consuming too much carbs when I can and also the fact of eating steamed rice in the morning just didn't feel right. read more

McDonald's - Fast Food Near Me - Kailua-Kona, Hawaii

Came here for some breakfast. Parking is available in a small lot around the building. Hawaiian McDonald's are unique as they have several items simply not found anywhere else, such as the Spam and Eggs breakfast. This location also had saimin though? Really? Gotta try it. If you ever wondered what McDonald's Japanese noodles would taste like, here it is. It even comes with a strip of seaweed and some fish cake. The presentation is definitely not the same as a high-end ramen shop, but I'm still scratching my head at how Mickey D's can pull this off. The custom McDonald's Hawaii ramen container was also amusing to look at. Kinda wish I had brought this home with me. read more

My husband and I went through their drive-thru last night for a late dinner. We got a filet-o-fish combo and a vanilla ice cream cone. We actually got through this drive-thru pretty quickly, but they almost sent us off without our ice cream cone. All in all it was a decent experience, basically what you would expect from a McDonald's drive-thru. Food: *** Service: ** Ambiance: ** Value: *** read more

It's McDonalds... in Hawaii! Mostly the same menu but there are a few differences like the saimen and spam on your breakfast plate. And coconut apple pies or something like that. 1 for $1, not like in LA 2 for $1 though. Saimen is ok for fast food I guess. read more

McDonald's - Saimen and local bfast platter. Had to ask for saimen cause it wasn't on the menu. $2.99 - Fast Food Near Me - Kailua-Kona, Hawaii

Reminds me of a ghetto version of McDonald's. The cashier talks to you in English-Hawaiian slang so you have a hatd time hearing her. They are strict with refills here like you must dine-in in order to get refills but this place gets crowded during the weekends so it gets hard to enforce those rules. Restaurant and restrooms need to be cleaned. It seems like they dont really clean it. Food is straightforward, cant say much. read more

McDonald's - Refills advice at this McDonald's. - Fast Food Near Me - Kailua-Kona, Hawaii