Got the demon hunter meal and it was okay. They forgot to include the sauces in the meal which was really disappointing. read more

McDonald's - Sprite - Burgers Near Me - La Mesa, California

I almost said I am sorry to say this, but I really have to be honest. The Customer Service (if it can even be called that) at this location will determine anyone from ever coming back. Customers inside the building are not even acknowledge as the staff's main purpose seems to be to serve every Drive Thru Customer first. One gentleman asked, " Can we who are inside get some service please." To which one of the workers responded " I am busy with Drive Thru orders. The man just wanted a cup of coffee. Because there were 7 other people before me who had not even been helped, I decided to leave because I only had an hour for lunch and based on the lack of counter service inside the building, I could tell my lunch would probably be over before I would receive my food. This was my second time experiencing this type of lack of service at this location. Hiw do you nit even acknowledge your customers by saying, I will be with you on just a moment etc. No greeting at all... I will never return to this location. IT WAS BAD ENOUGH TO MAKE CUSTOMERS NOT COME TO ANY Mc Donald's especially when other options in this area are available. Carl's Jr and tge Hobit are right across the street, not ro mention Chick FIL A Either they need more staff or just training in Customer Service! read more

I got a vanilla cone but it looked more like a baby cone. We placed a mobile order for an ice cream cone. When we gave them our code and arrived to the pickup window they were confused as to what we ordered. I had stated I had a mobile order for an ice cream, but they couldn't see it? It took them about 6 minutes to find the order and on top of that gave us a mini cone. read more

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Service was decently fast , I ordered the chicken snack wrap and fries . The fries were okay , not crispy hot and the chicken was a tad tuff , these wraps are pretty small . I see that the Mexican salsa packets have gotten smaller . read more

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01May2026 @ 2330 drive thru took 30 mins fries were hella old order was wrong as well plus lady was rude. Mc Donald's on lake Murray is a better option. read more

And still, after all these years, the drive-thru is still absolute chaos, and all I wanted this time was a coffee. I preordered on my app to hopefully speed things up but it absolutely did not. I can't tell if it's the staff or the customers that make this place uniquely slow in the McDonald's world, but man, time stands still. Sure, it's busy and I'm sure hectic for the employees, but fast food is supposed to be exactly that. Fast. After all these years open for operation you'd think that they'd figure out a more efficient way to handle the morning rush, or maybe I just come on the bad days/times... I don't know. read more

I didn't receive my full order and when i came back i was told there was nothing they can do. Even tho i had the receipt. The manager didn't even try to help. Worst service i have ever experienced. I come to this place frequently due to my work being so close. read more

This review is based on two different occasions. One morning, I ordered the hot honey breakfast sandwich only to end up with a piece of egg between two biscuits. I come back again a month later and got handed the wrong order at the drive thru. I gave it back, then the guy hands me the correct bag just to end up getting my order short one sandwich. I get it... it's a fast food restaurant, I don't have high expectations when coming here for the convenience. But come on, really? read more

I don't come here everyday, so perhaps the couple of times I drive -thru for some coffee or hotcakes each month, I luck out as the service is always friendly and my order is ready pretty much by the time I make it to window and pay. I also appreciate that this location doesn't seem to have as many issues with their coffee machines breaking. They also don't skimp on the little butters. The couple of times that I have gone into the restaurant left me with the impression that there can be an overwhelming number of children running around. read more

I've never experienced something disrespectful in my entire life. I called this place about an order that was ordered on DoorDash. They had forgotten a whole ass meal chicken nuggets when I called the girl didn't wanna budge. She didn't want to talk to me. She hung up on me. I called again and she told me "fuck you bitch." I'm literally just trying to get my order correct and have them send the order right I called from my boyfriend's phone number because they will not answer my phone number for some odd reason and the same person answered the phone and when I started speaking, she hung up on me. I would never again order from this place. I wish that she gets fired for her disgusting month. read more

Ordered in drive through, no greeting just order when ur ready. Cool. Not a problem. We get to the window and pay and ask for ranch and bbq sauce. Checked our bag and it was not included so we asked again and the girl at the window rolled her eyes LOL. Anyways I ordered a double cheeseburger with no onions. Got no cheese, but they remembered the onions. Ugh 0/5 read more

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I love getting a mocha coffee here in the morning before my work! Great friendly people and good coffee! Thank you McDonald's for making my morning a great experience! read more

Horrible services !! The manager was super rude and gave me attitude , and was making a big deal when giving my refund back! Supposedly her name was Karen but she wasnt wearing a name tag so dont know if she was lying or not ! read more

My husband ordered a mocha ice coffee any size for $1.99 and charged him 5.99 for a frappe and put it in a frappe cup when that wasn't what he ordered. The guy didn't want to help him and just kept arguing with him about it. Not only that the frappe cup is way smaller than the original coffee he had ordered. Yall need to train ur employees better. read more

My breakfast came fast and fresh. And there was this one worker, I think her name was Martha, she seemed to go put of her way to make sure the customers were satisfied before leaving. That kinda stood out. read more

McDonald's - Burgers Near Me - La Mesa, California

I love their Big Mac and Fries! It's close by. I love their frozen drinks too. Great for the little ones. read more

This location is so consistent with how terrible the service is that I have to leave a review. And I keep coming back because it's so convenient and I hope I just keep catching them on bad days but wow. I didn't know it was possible to mess up something so simple this often but the food is genuinely never good. And I love McDonald's. read more

The best customer service! The food was good as always they helped us out fast I'll be back to this McDonalds for sure

Consistently screw up simple drink orders at the drive-thru. Will not be coming through this location again.

Fries were stale, food was "warm" and to top it off They threw the one girl who barely spoke English and charged me for an extra Big Mac meal. When I asked to just receive one meal she said okay and handed out the credit card machine I get home and see an extra meal and see how much I got charged that wasn't too fun.. just about right for this McDonald's service though I guess I can't complain since this is common for this location. read more

Never had a problem until tonight.. so I must point out.. there was no ketchup or mustard in my McDoubles or double cheeseburger.. i also ordered a chicken nugget and record ONE chicken Patty inside my box! The disrespect.. smh. read more

Egregiously bad portions. I'm not one to post this type of stuff, but this is not an isolated incident. read more

McDonald's - This was the amount of fries that came with my order. Come on now. - Burgers Near Me - La Mesa, California

Workers very rude. Management wanted me bring back food next day because I was Black woman. She messed up our oder.

Their displays are always broken and they turn off their ice cream machine before 8pm every night.

Trying to pretend to have fast service by making 4 cars back to back park in drive thru parking is really dumb. Today it caused a traffic jam because the lady behind me didn't understand to pull up then it defeated the purpose because the people behind couldn't pull up! Also fill your fries up more, got a half the amount we should've. read more

Every time I come here they mess my order up it never fails .. they never apologize. Worst one in the city

My day just got a little brighter due to Nataly's friendliness and brimming smile at McDonald's drive-thru window, today. read more

McDonald's - McDonald's Restaurant gets it right; not only on my order, but in hiring Nataly! Thanks for good service with a smile! - Burgers Near Me - La Mesa, California

DO NOT GO TO THIS LOCATION!!! This is by far, the absolute worst McDonald's I've ever been to, and that's saying a lot. Burnt patties, no salted fries, terrible employees that look completely lost. This checks every box for a bad establishment. Glad I don't live near this McDonald's read more

Not even worth the 1 star I had to give this review! Worst McDonalds I've ever experienced! The customer service is horrible! The managers, Sandra and Darnell have a very bad attitude they are very rude and just give all around horrible customer service! They will scam you and rip you off for your money! I placed an order for pick up and I had the confirmation code and everything and they said that they did not get the order but they still charged me and Refused to refund my money. On top of that, they try to scam me into buying more They will give me a discount after I already paid for my food which they refused to give me . My friend is diabetic and was depending on that food and they know that the food was paid for as we had the payment receipt and the confirmation code and they still refuse to give him the food which caused him to pass out because his blood sugar was too low ! I had to call several times and they said that they will refund my money later, which is unacceptable because I did not pay later. I paid now so they need to refund my money now which they refuse to do. I will be reporting this to corporate Because they're horrible customer service and negligent attitude, and I'm not giving us the food that we Paid for my friend bodily harm. UPDATE-the McDonald's team members here are THIEVES! They stole my money! They said they were gonna give me a refund to my account and they never did! We never got the food we paid for! Never got my refund! They don't answer the phone anymore and when you go in there, they just have a bad attitude and say there's nothing they can do! read more

Food was fine. The staff are awful. The manger is belueve her name was Sarah or Sonia. Actually hung up on me when I was trying to tell her I have my bank statememt where I was overcharged for my food. I've been trying to get my refund since May 26th or so. Every week calling their customer support, who gave me a case number. Every week they tell me someone from there will be calling me right back to take care of this issue. Its being escalated to the regional office. I get no call no resolution. This call center is overseas. 2 months later still no refund or compensation for this inconvenience. So I finally figure, I'll call this manager myself to see what's going on. They have no idea. Apparently the overseas customer service for Mcdonalds just follows a call format for customer complaints but obviously never even contacts the actual franchise to get this resolved. So, talking with the mgr . She asks me for information. Which ive given the other people over and over. I give her the date and the amounts, as well as the approximate time I was there. She cant find it. Im telling her I have it on my bank statement . I can show her. But she wants to know what card I used.I dont know. I got a new card since then. I tell her this is giving me too much anxiety and cant she contact the customer service people to get the I formation because apparently they should have the information. She hung up on me Wtf!!! I just wanted my money back. read more

DO NOT go here. The sweet tea is non existent,it's always regular tea and they will lie telling you it is sweet. The fries were uncooked and soggy. The NEW chicken tenders were disgusting and rubbery. Terrible food but at least the people were nice. read more

I really didn't want to post this review, especially after seeing this location has an overall one and a half stars total rating; however, I feel I must in hopes the situation will improve. Using the app, I wanted the "Buy one Happy Meal get one for $1" deal, and I provided the code through the drive-thru. After receiving my receipt, I noticed I was charged full price for both meals. While we were receiving our food, the drink order was wrong (asked for no ice, but there was ice in the container), but I corrected it right there. After getting the food, I went into the restaurant to straighten out the deal problem, with my receipt in hand, and I could see the manager, who was working with the other employees preparing food. I told the young lady working the register about the problem, and she then talked to the manager. He sent her back to ask me if I provided the code. After I acknowledged I did, I heard the manager let out a huge sigh, which means this was probably an ongoing problem. She asked me what I ordered, instead of looking at my receipt - again, in my hand. I told her, which she gave me the cash for. Unfortunately, we added things to the order so we didn't get a full refund, but at that point, I was too frustrated and hungry to deal with the extra 30 cents for lettuce and 59 cents for tomato, for which we weren't refunded. I get ready to eat only to find there was no sauce for the nugget meal we ordered. UGH... back inside! I told the same young lady I requested "honey mustard" but she returned with "hot mustard." Since she had already put it in my hands, when I called her back to correct it, she threw out those two sauces because I touched them! I could've given them to my husband if she would've just asked! Finally, at least 20 minutes later, the fries are now cold, I'm then told the fries were not cooked all the way and there wasn't a toy in the hamburger meal. Also no napkins. How do you feed children without napkins? I give; I'm done. I refused to go back in there one more time. I can't. I'm just not coming to this location any more, read more

This happens to be the WORST establishment in America folks. This place has NEVER gotten an order correct. Save yourself the headache and go somewhere else. A customer needed help and the manager literally walked away from her while she was asking a question. read more

I ordered 2 egg Mcmuffins with a folded egg and requested the bread be cooked just a bit more. I got charred burned bread. The manager said; well you asked for it to be cooked more that's what it is. She said that twice instead of trying to fix my order. I find that this location has poor quality in food preparation and extremely poor customer service. Not my first rodeo here. read more

McDonald's - Burned sandwich - Burgers Near Me - La Mesa, California

I try to give this McDonald's a chance but every time I come here the workers always got a stank ass attitude. I get it, it's not a dream job but damn..you are the one that applied to work there not us. Make the most of it and try to be nice when customers are being nice to you, tf! I understand people have bad days but damn. I'm just going to avoid this McDonald's from now on. read more

Monday Jan 27th 1030 pm. Person working the register window #2. Excellent attitude. Order was perfect. And not the first time ordering from this gentleman. Exceeding expectations. Thank you. I hope to have the pleasure of receiving the same level of service demonstrated by him. He even came outside just to let us know he was working on our over and apologized for the very minimal wait. read more

I understand missing one item but my entire order!! Only getting drinks via uber eats.

I never like to go to this McDonald's at 8045 Fletcher Pkwy, La Mesa, CA 91942. Every time I go to this location my order is always not right. When I put order in I thought it was for El Cajon location (which always get my order correct.) But the app decided to put order through to the one I was near instead. read more

They do not honor promo prices or the buy one get one free (accessible on the back of your receipt). Plus you never get fresh fries at this local. Others are probably better. read more

Careful their order sign is very confusing. They changed things around. I went there on Sunday morning 12/15 at 730am I ordered what used to be sausage egg McMuffin 2 meals, and I got bacon egg McMuffin which should have been 4 McMuffin. I got 2 bacon McMuffins I call to see if I could get some help with my order. And I got "sorry about that" I spent $24 and didn't get what I wanted because the menu board was confusing. read more