Update: Something has changed here, the food is still McDonald's usual but the speed of service has greatly improved in the last couple of months. It's a McDonalds so the food is typical fair. However I'm convinced that time stops in the drive thru. On two occasions I've had to wait 4 minutes just to pay after ordering. On the second occasion I was aided by two people who bailed on the line. Do yourself a favor and go somewhere else. read more

This McDonald's is trash. They don't get anything right. The food is bad. Service is bad. Ambiance is bad.

I'll start this review with a positive note. The self-serve register is easy to use and the guy who delivered our food to the table was nice. The restaurant seems to boast a new modern feel. The food was slow to be delivered. We ordered a chicken sandwich, a 10 piece nugget, a medium fry, and a pie. It took longer for it to be delivered than ordering and eating, and once it was there were no drinks. I approached the counter and the young lady fixed the drinks for us, note she fixed them because this McDonald's doesn't have a drink station in the lobby - so don't think about a refill unless you want to constantly hunt down a team member. read more

If I could put a half star, or even a zero. I would, this McDonalds isn't good. Workers standing around at the front, drive thru not moving after waiting 10 minutes. Not to mention the food was cooked poorly. The burgers were not cooked. The drinks were not right, and after seeing my buddies burger I don't think I can even eat my nuggets.poor excuse for a McDonald's. Won't be getting food from here no more. read more

McDonald's - Raw - Burgers Near Me - Maryville, Tennessee

Service was below awful. We stood at the register for 5 min. Noone even acknowledged that we were there. (I don't like to do self check) Finally did go to the self order. Got it ordered and paid. Sat down an waited and waited. There were 3 tables with people. No lines. Finally they brought our food. They left off 2 pies. She got our drink cups, my husband got coffee so she took the cup. We waited again. Found out my husband order was wrong. I took it to the front and told them. She finally got the right one and gave me our pies. I asked where was the coffee. She got it then I had to ask for forks. It was an awful experience all around. Very disappointed. Will not be going back there. It was preventable if staff cared at all. read more

I really hate leaving a bad review on this location. It's definitely been my favorite the past two years. However, after losing Pepper their customer service, food, and wait times have been absolutely terrible. They been out of multiple items at a time (one or two is acceptable), food is barely passable, portions are ridiculous, I had enough gravy for about a quarter of my biscuit which I had to scrape it off the side to get, my orders have been incorrect multiple times, COLD FRIES EVERY TIME, and I'm waiting at curbside longer than I do in line now. Last week I spent 15 minutes waiting on food, only to have my entire order incorrect and had to wait another 10 to get the correct one. I wish Foothills were an option but that's too out of my way, I'm sure I'll update if improvements are made, but until then just hope for the best and expect the worst from now on. read more

As a yelper of a certain age, I remember when the sign said over a million served. That's with an M. I love McDonald's and you will never convince me that everything fast food is evil. It's a treat, and they have come a very long way in giving healthier options especially where children are considered. Balance is the element the that runs the universe, and if you balance your meal(s), then you can enjoy McDonald's and live a happy healthy life. Just watch out for the Hamburglar, he pops up outta no where. Grimace will give you a great hug to make you feel better Thanks for reading, if you made it this far. Keep everything balanced, and blessings to you. read more

McDonald's - Long time Ronald McDonald fan! - Burgers Near Me - Maryville, Tennessee

No one at counter nor any orders completed during my time before during and after i decided to leave. I'm not sure who thought customer service would be a positive result when there is no human contact on a kiosk to talk to when placing an order. There was no other option, because no other human being was in sight. I'll never return to the McDonald's in Maryville again. read more

would give 0 stars if possible, the worst customer service I've ever had. the food is not much better than the service. save yourself time And go anywhere else but here. read more

Kenny, is supposed to be a manager. We'll if does then hes the reason i wont be back. Was told to move from the handicap parking space. I cant park there even though i own a handicap tag. After i moved he place cones there. I asked if he knew that blocking handicap parking was illegal. He advised that the district manager name was on the door, and noone gave a f@#k. Wow i thought discrimination was illegal. So sry Macdonald, that i was wounded in combat, and now have difficulty walking. Im sry that after being treated like that by kenny, i won't return. I encourage other people/ veterans to avoid this location read more

This place just keeps getting worse. My husband stopped in to get us some lunch and omg the burger wasn't even cooked all the way through, and the fries were so cold that you'd swear they were taken out of the freezer and just left to thaw and then serve. Tried calling several times for a couple days and never once got an answer. read more

McDonald's - Raw burger - Burgers Near Me - Maryville, Tennessee

I ordered a coffee before I went to work a large coffee with four creams and four sugars when I got to work I took my first sip. It was fairly still hot, but tasted funny so I took the lid off and it just doesn't look right I'm not sure if it's the creamer or what the hell it is, I'm gonna go back in the morning and ask for a fresh cup. read more

The line moved quickly, the staff were friendly and my order was correct and yummy. I got Chicken nuggets and fries. Hot and crispy!

This place is a joke. In fact, all of the COCHRAN family franchise locations are just terrible. Horrible management, and they just don't care. I don't know why I keep going back, but after my last experience, I won't. They charged me for someone else's order, then got my order wrong, took 15 minutes to fix, and then refused to give me a missing item because they said I couldn't PROVE I didn't receive it! What? I contacted management and they didn't even call me back. The Cochrans and this McDonald's are a joke. read more

Don't even think about eating here. They have no idea what they are doing. Your oder will be wrong or badly made. Don't ask for anything special because they will mess it up. No pickles? They will put extra pickles. No cheese? You get only the burger patty, nothing else. All around a bad place to stop for food. read more

McDonald's - Ordered two cheese burgers without pickles. Neither one had a burger patty. How do you manage to forget that? - Burgers Near Me - Maryville, Tennessee

They follow Genocide jab mandates and the food is gross. Quality and size portions have went way down but cost more. Open up and stop being c19 scared. Herd immunity is upon us. read more

Any day of the week you can stop by at 10:40 to hear "I'm sorry we stopped serving breakfast at 10:30" but today -Saturday- at 11:00 we hear "oh we aren't serving our lunch menu yet, we're still serving breakfast..." WHAT??? Are you freaking kidding me? read more

a 3 star because they have good food but make your fudging fries better they are so sooooo soggy

I have gotten plenty of food from here and it's typical McDonalds fair but what's going on with their coffee?! I normally drink coffee at work but we ran out for a few days which made me stop and get McD's coffee. I know what it's supposed to taste like and usually it's consistently good no matter what McD's you stop at. This past week (2/24-2/27) One cup was good, one cup so-so but two were gross. Old and bitter tasting. Maybe they need to clean out their machine or train the coffee person to be consistent? Luckily our coffee supplier showed up so I don't have to drink this swill any longer. read more

We were traveling and stopped here and went through the drive thru. Absolutely the worst food we have ever got from a McDonald's. The burgers were all over cooked and shriveled up. The burgers were covered in chopped onions and half of the order was no onions. The fries were like rubber. Like I said we were traveling through so we got back on the highway before we noticed this. I think it will be a kind time before I will go to another McDonald's read more

this location is beyond crazy.. received a egg McMuffin thru delivery w a fly stuck in the side of the egg..then some days later coming back to this location, ordered large cup & got a medium when it clearly states the drinks sizes for the cups lmao. avoid this location! read more

A McDonalds I stopped at didn't give me several things I needed for my order, so I stopped here to get them. The staff was very helpful, informative, and eager to help us. I didn't order any food at this one so I can't really give 5 stars without tasting the food, but if rating was based strictly on customer service, it would easily be 5 stars. read more

McDonald's isn't great food but it is supposed to be consistent. This place is consistently awful. The worst MCDonald's I've ever been. Service is bad, food is cold, ordered a frappe and was under filled. I tried another time about a month later now and they haven't improved at all. Terrible! Owners should be ashamed!! read more

So today I went to McDonald's twice, both times I went through drive-thru. The first time I went for breakfast and my sweet tea needed even taste sweet. The second time I went with my neighbors and I asked for 3 large sweet teas, I got to the first window and they only heard one and I corrected them and paid for three and then got to the second window and they gave me two medium sweet teas and a large sweet tea, and again my tea doesn't taste sweet. read more

Every time I come here they get my order wrong. As I drove up to the drive thru the lady on the intercom literally yelled at me "Take you order", yelled it. We spoke in return in the same tone and she proceeded to apologize. This is no way to treat your customers. Also earlier this week when stopping at this location to order sausage biscuits, after making the trip back home and opening the wrapper this biscuit was so hard that you could bang it on the wall. It was so so hard. read more

Lets start from the beginning. This is a fairly new business so one wouldn't expect it to have a lane closed on the drive thru. I sat in a line that reached to the front door! All of the parking next to the building was blocked off as well as the inside drive thru. It took forever to finally place my simple order. They took my money fast but I then had to sit and wait on my food. Two employees (kids) were sitting outside next to the side door vaping. When I finally got my order I checked it before pulling away. First thing I noticed, they had simply thrown the fries in the bag. The carton was empty and the fries were laying in the bottom. To make matters worse, this was a happy meal so it contained a cold yogurt which made the fries soggy and cold. Burger was very sloppy with the condiments not even on the inside and the meat was barely on the bun. You would figure that with all the fuss about wanting $15 per hour they could at least put the fries in the bag upright and make a simple burger. Maybe that's just too much to ask. read more

Ordered my food to see the grill team not wearing gloves. Waited 10 minutes on fries. Lobby was filthy and there was not any large lids on drink counter. I pointed out the grill team should have gloves on, but they still were not wearing them when I left. read more