THEEE BEST Hot Dogs!!!!!!…read more Whether we dine in or get carry out, Portillo's is a great place to stop. Today, I got a Chili-Cheese Dog with extra onions and a Chicago Style Hotdog, along with their awesome onion rings. All that I can say is: #Fantissimo! ‍ We have NEVER had an issue with any order from Portillo's. Please , check them out when you get a chance!

Merrillville location: Went through the drive up tonight…read more.. Ordered a rodeo burger, onion rings, 2 orders of fries, and an Italian beef. Got home and did NOT have my Rodeo burger! I live a hour away (Illinois) from the restaurant, tried to call and was placed on hold for 20 minutes only to have someone hang up when I said I had a complaint! Called back and was hung up on again when I asked for a manager! I will never stop at an Indiana Portillo's again because this also happened at the one on US 41! I will keep my money in Illinois from now on with Portillo's! You get what you pay for in Indiana- crap service!

Always great! Exceptional service, food, and wait time! I have never had any problems with this…read morestore location. Whoever engineered this process needs to get hired by the Indiana Department of Transportation and organize our road and highway construction/maintenance!

The food and the service is OUTSTANDING.... The staff is very friendly, especially SJ & Aniya.. we…read moretravel through Merrillville on our way to Wisconsin & stop at the chick fila

I was hoping to make a quick stop to place a carry out order, but it took longer than it should…read morehave. It wasn't busy and there were no cars in the drive thru but I went inside so I could make pit stop. There were several employees behind the counter but only one was taking orders. So I had to wait quite awhile to place my order, which was a just a grilled cheese value basket. It took longer than usual to get my food, and it wasn't until I was down the road that I realized the grilled cheese wasn't really grilled. The bread was not toasted or grilled and the cheese wasn't melted. How difficult is it to make a grilled cheese sandwich anyway. Cheese curds were tasty. They were hot and fresh. There were spilled fries and trash on the dining room floor. Not the best Culver's visit.

I've been going to this Culver's since they opened and the service has gone downhill majorly the…read morelast few years. I ordered ahead for curdside pickup. Get there, check in on the app, and waited. And waited. And waited. I finally had to end up calling inside and being like ummmmm hi checked in 15 mins ago, the food was supposed to be ready then? They bring the food out immediately, the ice cream was melted, and our food was cold. Somebody messed up and it was just sitting there, they just didn't feel like bringing it out.

1 pm on wed and a bunch of people back there but confusion appears to be the word of the day…read more People walking out without ordering. .Dude that's making sandwiches has beard net UNDER his beard. I've been waiting on pick up order for 20 min already .... Sketch

I LOVED firehouse. the staff always did it right, but since the staff change everything manages to…read moreget messed up. Ingredients go on the wrong sandwich, some of which are completely missing. They forgot the cheese when I asked for extra cheese. How do you even do that?? When I go with numerous individuals they've been consistently getting what each of us wanted on our individual subs wrong. HOW. They ask you before submitting the order. I literally cannot think of this place as a safe food place anymore. I miss the old staff. As someone who used to come regularly, I don't think I'll be able to come back until changes are made because now my sandwich always gets made incorrectly. The purpose of making the subs customizable is to get EXACTLY what I want, and yet as of recently I seem to be getting a lot less of what I actually order.

This place is horrible. Service so slow. Ordered at 3:10 and did not move in the line at all. 3:20…read morewas when I pulled out. Was hoping to grab a bite to eat since I hadn't eaten all day but Taco Bell in Merrillville had other plans.

This is the best tacobell around!! The manager with the man bun and beard is amazing! The store is…read morevery clean and the service is fast!

Yesterday I placed an order using my BOGO reward. Went to pick up our food and there was a written…read more"closed" sign on the door. I filled out the form online for customer service, but figured it wouldn't have to go to that extent as I can simply pick up my order the next day. I called and spoke to Mark, the store manager and he refused to make my order even after knowing their store was closed. I was offered a free bowl, nothing more. I explained that I simply want what I ordered, and was denied. This is horrible customer service and needs to be handled accordingly. Why would I settle for one bowl when there are two people to feed? That would mean I'd have to make another purchase which is unfair.

Absolutely LOVE this place. It's genuinely a Chipotle dupe but better -- more flavor, better…read moreportions, and everything tasted fresh and well-seasoned. You can tell they actually care about the food they're putting out. The customer service alone deserves a shoutout: both people working the front were super friendly, patient, and welcoming, which honestly made the experience even better. We paid $50+ (before tip) for two full meals and it was 100% worth it, it was filling, satisfying, and not one bite disappointed. On top of that, we left a $5 tip for each person working because the service was that good. This is the kind of place you want to support.

Came here for the third time to grab bread loaves to make sandwiches at home for movie night…read more Previously, the employees were kind and helpful. On this day however, I was charged double the price than before. The employee spoke with someone else when I raised concern and he validated that I should be charged the gluten free bread price -- although I wasn't purchasing gluten free bread. I kindly declined to make the purchase. As I was walking out the employee who was wrapping the bread raised her voice saying "I just wrapped all of these and you're not buying them!?" I was taken aback because that's actually her job regardless of what happens after she prepares the food. I definitely won't be returning and I hope the employee is given customer service training.

We stopped in on our way home for lunch after finding the location on my cell phone. The place was…read morebusy and there were numerous employees. We ordered a Giant #3, Ham Provolone with everything on it. I'm not sure what everything meant. All I found was the meat and a little cheese. It was supposed to have a special sauce on it? I thought it was dry, but there were no condiments. I missed getting the dill pickle and we ordered no drinks--just water. It took awhile to get the sub. The place was full of orders to be picked up. Charged for something we didn't notice until we got home and they'd added a tip, which I would not have offered given the food and service. For a sub we split, and a mini-pack Cookies, we paid $30.00. Won't be back.

Great food and great service. Love the atmosphere. Definitely recommend and will be going back…read morefrequently.

Good food and nice ambience. We had the meat sampler. Had to try all of the barbecue sauces they…read morehave.

Great sandwiches. I ordered multiple sandwiches for a family gathering. Cubano (which was great),…read morePrime Rib (delicious), Sweet Heat Pork BBQ (a home run), BLTA (BLT plus avocado ...awesome) and Chicken Salad (one of my favorites). Not a bad sandwich in the bunch. Good food at a decent price. I have no complaints about Potbelly.

I love a turkey sub with extra meat bread lightly toasted with extra maya and warm ,can't forget…read moretheir fresh bake cookies.

I had amazing workers very friendly and funny food and service was good I 100% recommend it made…read moreour day how friendly they were!!!!!!!!!!

AVOID THIS PLACE AT ALL COST First off the dude at drive…read morethrough was arrogant as could be then all workers making us wait over 20 minutes for the simplest of orders place is trash and needs new management