Always great! Exceptional service, food, and wait time! I have never had any problems with this store location. Whoever engineered this process needs to get hired by the Indiana Department of Transportation and organize our road and highway construction/maintenance! read more

The food and the service is OUTSTANDING.... The staff is very friendly, especially SJ & Aniya.. we travel through Merrillville on our way to Wisconsin & stop at the chick fila read more

The food was amazing and came out very fast. When ordering everyone was nice. All of the employees were nice and helpful but one employee was super helpful I didn't catch his name but he was a very tall gentleman and had brown hair he was amazing and made the experience way better he was the best employee there!!! read more

The food was enjoyable. The employees were super nice and helpful. The dining area was clean and well kept.

Went through the drive thru the other night and it was busy as always. That's what happens when you have a good establishment. My food was taking a little longer than expected, but I had Jasper to keep me company. He was going back and forth with his duties but was always checking in with me to make sure I was straight. Customer service at its finest as he made sure he set expectations with me. Thank you so much! read more

Great food! I got my order in a very timely matter and the employees were very kind. Especially your employee Maria, she was very courteous and kind. She made my day and made going here worth it! read more

Service took to long in the drive through, at least 15 cars were waiting to order. Food was good as always, but horrible service.

So I come here too much. And I'm sure there's not more to be said about Chick-fil-a. But! The new Mac and cheese is soooo good. It don't taste like mama's but it's a nice treat when you need to carb load. Creamy, cheesy goodness. I like that this location runs like a well oiled machine. I can get my chicken and leave. Your turn. read more

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Omg! A HOT MESS. I get told by a 13 year old I can't have my food well done! (Soggy waffle fries, and spotted half way cooked wet chicken coating should not b a requirement to eat here it does nothing for me) I ordered it crispy- and have for YEARS. I can't believe my horrible experience. Whomever Kayle is had the audacity to let it come out of her neophyte customer service lips, "we don't want you ordering like that again, we don't do that, NO Chick-fil isn't supposed to do that, (cause YOU my young one I'm sure are not at the decision making table, right) they just don't tell you that"..... hmmmmm. What?! Are you dumb? (Remy ma's voice) In my younger days!! WOOSA..... Is this a special Chick-fil-A to where y'all are not saying my pleasure and you can talk to people any kinda of way?? I beg your pardon sweetheart. Children and toys are what you play with not me, sorry we are not friends. I'm NOT happy with this experience. Terrible terrible terrible experience stay away...... read more

Chick-fil-A - My receipt...... for how I exactly ordered my food the way I wanted to eat it. - Fast Food Near Me - Merrillville, Indiana

I'm writing this b/c for the amount of people here... there are only 2 stalls. There was a line for men's and women... a woman throwing up. I'm dealing with a special needs kid that needs the larger stall and the staff were conducting interviews outside at at 2 out of the 4 outdoor tables outside. I was going to eat here... but, it is dirty and the costumer service was not great. read more

I just do not get the appeal. The lemonade is very good and all of the staff are right out of general casting for the Stepford folk. Sugary sweet and nice as can be. I do not get the chicken as it is so brined it might as well be a cured salami. read more

If you want the best service and the best food GO TO this Chick-fil-A !!! On our way to a conference and we were starving!!! I love this Chick-fil-A! They were busy with the lunch crowd but made every customer feel like they were important! I want to give a shout out to the awesome employees that helped us! Kasandra, Daisy, Tyler H, Jaden, Jillian, Molly & Renie! If I missed anyone I'm sorry, you all work together so well and could give lessons to the world on how to treat people with kindness and respect!!! read more

They were really busy but quick and efficient. Everyone is always friendly. I cannot remember a time wen are order has been wrong, even at different locations. I like when you dine in they bring it to you. We had several orders of chicken nuggets and they give you a container to hold with all the sauces we requested. read more

Chick-fil-A - They'll be having free breakfast starting January 21 for a few days. - Fast Food Near Me - Merrillville, Indiana

These guys are awesome! We have a huge family so we have to actually order party size trays when we come here but it's still cheaper than going to McAllister's for 3 of us!!! I am so excited. The last time I came to one of these I lived in Colorado Springs! I am so happy to have his wonderful place to "get in my belly" tonight! They weren't upset about the large order they were super happy. And it was "their pleasure". Lol They were quick, efficient, tasted awesome and customer service was impeccable! I would so recommend for large and small families! read more

Chick-fil-A always lives up to the hype of awesome customer service! It was starting to get really chilly outside and I noticed there was an employee who was still taking orders outside in the drive thru. I ordered inside and our cashier was so friendly! We started up a conversation and next thing you know, our food was ready. The food to me is always good for it being fast food. Chick-fil-A has always been my favorite! Everyone who works there is so nice and I like that someone stops by our table to ask if we are needing refills on drinks or anything else. read more

Poisoned my mom! My mom has been on a very strict gluten free diet for 5 years. The person at the register at the front ignored her request to make the meal gluten free and gave her a sandwich with a bun that wasn't gluten free anyway. Going gluten free is a serious thing! Won't be coming back here again. read more

I decided to give this spot a shot since I was across the street and had a curiosity if it was worth the craze. The line was nuts. They had multiple employees outside assisting in keeping things in order and directing cars on which way to go. They had cones spread out and about three different ones swooping around the entire lot to circle until you retrieve your food. I debated on leaving after a few minutes, but realistically there was hardly a way out. If you decide to try this location, keep in mind, once you get in line, you're basically stuck and almost forced to go around regardless. Long story short, make sure you're driven to wait the full duration. They have you order from an employee with a tablet-like screen. I didn't know their menu, so they had to find us a paper menu since the whole layout was designed to order before you approach the traditional menu. That was rather annoying and they seemed shocked to see we didn't know what we wanted. I've never tried it, so of course I needed a menu of some sort. I ordered the Number 1, which is the chicken sandwich with waffles fries and a drink. I upgraded to a Large drink for an addition 40 cents. I also got the 12ct breaded nuggets and the 4ct chicken strips. After we ordered we were directed to another employee, who repeated our order back to us to confirm and handed us our receipt. They took awhile to let us proceed and it seemed as if this system let the other lane's cars proceed before our lane, which was unfair. We approached the window and they had another employee hand us our food. The chicken sandwich was great. I'd definitely order that again. The breaded chicken nuggets were alright. They weren't anything special for the price. The chicken strips were breaded nicely and had flavor. The drink wasn't that good. Overall, the food was pretty good. It wasn't worth the price and wait combined. I might come back on a different day in the future when it's conveniently not as packed. read more

So so. I've heard people rave about it but I don't know why. Kind of bland. No ambience. Thought it would be a little nicer inside than McDonald's but it wasn't. read more

Actually managed to visit this Chick-fil-a twice in one day (with a water park visit sandwiched in between). Torrey "in training" was great as a cashier. Engaging and efficient. Everything was terrific! Niece and nephew loved it. Quirky, but cool-mouthwash dispenser in the men's room! read more

Chick-fil-A - Mouthwash dispenser in the Men's room. - Fast Food Near Me - Merrillville, Indiana

My order is always correct at this location. Fast, quality food for a good price. The workers are excellent at customer service and I highly recommend this Chik-Fil-A! read more

The staff was excellent and polite. There was an incredibly long wait to receive our order. I was expecting the greatest chicken sandwich ever; unfortunately, it was merely average. The salads were fine and we loved the waffle fries, but there are certainly better places for a chicken sandwich. The restaurant was exceptionally clean, and again, the staff was exceedingly considerate. The food was just average. Rob M read more

On our trip to Columbus from Chicago, we specifically planned our route to make a stop here for breakfast. We've visited maybe four times previously on a variety of trips. It's at a really good location for travelers through the Heartland. As all other Chick-Fil-A's this restaurant was spotless and the service was friendly and quick. But I only give it 4 stars because the chicken in my biscuit sandwich was quite salty!! read more

Always good, always busy. Great stop on the way to Chicago from Indy. Staff is well trained and efficient.

Top notch service at this location. Even with a jam packed drive thru they get you out pretty quickly. My order is always correct and the food is delicious. This location also hosts a number of special events for kids which is awesome. There was one worker here who had a light up headband that my son was obsessed with and she just gave it to him. Made his whole day!! read more

I'm sure the food is great according to the crazy drive through lines that cause a headache in mall parking lot. My low rating is the slow service, might wanna open a new store down route 30 going west from Southlake Mall. read more

I love the food here. I love the chicken dipped in honey mustard sauce. The waffle fries are always hot and fresh. The fruit salad is delicious and healthy. The only thing I disliked was seeing some manager named Jillian being really mean to her employees. Mean and disrespectful. One girl was weeping as she was cleaning the dining area. My heart went out to her. You would think that with the current worker shortage, workers would be treated like gold to retain them. In any event, I never had an interaction with Jillian, so I won't hold that against the establishment. I would just recommend that Jillian be retrained so she can learn how to treat people kindly and with respect/dignity. read more

I have to give this Chick-fil-A five stars because the service is always impeccable. The last time we were there the manager got our teenager to laugh and put him up to the test. He had to eat the whole 30 piece nugget order that we placed for him. If/when he ate them all he would give him a free meal coupon and I'll say we were proud because 28 nuggets got eaten and the manager still gave him a free meal coupon! It really made the teenager feel extra special when we had come there so that the toddlers could play in the play space. read more

Chick-fil-A - Fast Food Near Me - Merrillville, Indiana

I normally like this place. The food is good and the employees are beyond nice and helpful. The one star is because the dining room was closed for far to long. The chicken tenders are to small so I normally get chicken tenders but now they only have spicy at this location. Everyone doesn't like spicy stuff. I guess I'll find someplace else to eat. The prices are kinda high anyway for what you get. read more

Very mediocre food hyped by a great advertising campaign. Certainly not worth the wait nor the price.

I LOVE CHICK-FIL-A! Nuggets & Waffle Fries.....makes me hungry just thinking about them.

DO NOT, I REPEAT, do not eat here! This particular restaurant mishandled my food and order. The manager is rude , when I called to tell him my order was incorrect, his words to me was they can not reimburse me my money! Very distasteful! read more

So I've started the new dieting craze that has hit the region lately. No it's not the lemonade diet or the cookie diet. It's the no chicken on a Sunday diet! Yes I have started to lay off chicken on the last day before heading back to work because Chick-fil-A being the excetional company that they are shares the opinion that Sunday belongs to the family and not the drive thru. Now my son loves this place more for the playground, but he does love their chicken nuggets and fries. Myself, I love the spicy chicken sandwich. They claim to have one of the best chicken sandwiches out there and they are correct. And since the entire region knows this many people flock like chickens over there to grab them not only can they keep up with the demand they always end up serving a great meal with a smile and, "my pleasure." You can't go wrong here for affordablem fast, and family oriented service. Chick-fil-A is now in NW Indiana and they will be staying. read more

Chick-fil-A - Fast Food Near Me - Merrillville, Indiana

I came here today with a fellow friend, one who I have not seen in years to catch up & we both got our order at the same time. She decides to get chicken strips combo & I ordered a lemonade. However, to my surprise I was forgotten even with a simple lemonade. I was not served until 15 minutes afterwards even though my friend received her food within 5 minutes! It is hot and my refresher would have been nice in a timely manner! Overall I would give me experience her 6/10. read more

Chick-fil-A - Chick-fil-A Lemonade - Fast Food Near Me - Merrillville, Indiana

Don't usually go here for lunch cuz the lines always look super long, but today I just needed a Chick-fil-A. The kids who handled the drive-thru Lane are awesome! No matter what the weather they're cheerful friendly and they get your order right. The long line only took maybe three minutes to get through my order was right hot and fresh. Might start coming here more often for lunch now :-) read more

Love this Chick-fil-A location. This is what all "fast food" should be like. The staff was polite (they used "sir", "ma'am", said thank you, didn't yell or raise their voice), the food was fresh and delicious, the dining area was clean. The music was nice. My husband and I were looking for the McDonalds but made a great choice when we rerouted to this Chick-fil-A! read more

Absolutely love this restaurant! The staff is amazing & helpful. The only reason why I didn't give it 5 stars is because of their parking lot. It's so small. Every time I've tried to go since the beginning of the pandemic that I've tried to go there the line is spilling out into the busy intersection & I will not even try. read more

I don't know if I should blame me or the restaurant. I came here hoping I could finally could wood chuck filled with a, but sadly I misread the title. No woodchucks to be seen. Very disappointing. Apparently the one thing this place sells is chicken, but even that isn't filled with a. I mean come on, all I want is something filled with a and you cant even give me that? What kind of a place is this? On top of that my kid got stuck in bathroom toilet. Gosh dang it Johnny. Go back to your mother. Anyway 2/5. I want more a. read more

I visited the Merrillville Chick-fil-A on 3/11/21. Their system is amazing. Everyone seems to have a job, and they get it done. We live south of this area and only get to stop in once in a while. I'm never disappointed! I don't usually write in but I felt it necessary due to our service . A young man named Tyler Carter took our order and answered all our questions about items on the menu. He went over and beyond and was so polite. Everyone we spoke with as we drove through was so great. Thank you for your terrific service and especially for the fabulous lunch. The chicken, potato waffle fries were great. I also got the Mac & cheese. So good!!! Thank you for all your hard work and trying to keep all of us going!!! read more

It's ok!! Always busy like it's a prized possession when I've had plenty better but they do have good breakfast so that's why I give it a 3

one of the best locations I've ever been too on a NATIONAL level .... The customer service superb and my order ALWAYS comes out as I asked! The team here is magnificent they should train the Homewood location read more