ordered ice cream and of course they said the machine wasn't working...So they asked if we wanted milkshakes instead as a substitute, so we said sure. They make one and said sorry the machine just stopped working and we can't make the second one. Then I just ask for a diet coke instead they give it to me and it's so flat and bitter. such a bad mcdonal's. also we asked for a refund and they just ignored us and asked if we wanted a substitute. read more

I'd give them zero stars if I could. Waited 35 minutes for my food on a mobile order and my bag was sitting in front of the moron employee the entire time. Maybe if they'd actually turn around and acknowledge customers, this would not be an issue. Seems that today this entitled bunch thinks they should just get paid, be rude, and do no work whatsoever. The manager who looks like she tied two dirty mops into her hair should be fired for the way the shift was run tonight. No urgency on the staff at all, and multiple customers leaving because no one ever greeted them. If these are really the best available employees, society is too stupid to survive. read more

In a 20 minute period I saw 4 separate parties walk out because the kiosks were slow. One guy wanted to pay with cash. Simply asked if he could use cash at the kiosk. The staff was rude. When customers asked questions for assistance, the response was "use the kiosk, we aren't taking orders at the register, that is what the kiosk is for!" Not all customers have received the proper training to work at McDonald's yet! Horrible customer service and business model! If you can afford to let customers walk, you can afford to pay me when I have to do YOUR job to get MY food! If you want me to do your job, at least give me access to the cups and condiments! Just do your damn job...customers are the reason you even exist! read more

Everything. They are trash. I would give them zero stars if I could. No sauce, no apple slices, everyone is leaving because of the wait. People are coming in from the drive thru line for sauces that were not put in the bags. This place sucks read more

McDonald's - This photo is the worst McDonald's in the world. - Burgers Near Me - Milledgeville, Georgia

They had me pull up to wait on my food and 8 other people got their food before me!!! ridiculous they don't even deserve the 1 star they deserve 0 read more

Everyone is short handed but second time in a month I visited. A lot of confusion going on . Burger was Dry Went inside because drive thru line so long seeing all the confusion it was no wonder . Two people ahead of me had trouble getting what they ordered order was incorrect. Couldn't get out person ahead of me needed employee to unlock door to let him out. Then the same for me Locked inside couldn't get out. read more

This place is the worst. We ordered an Egg McMuffin and got an egg on a muffin - no Canadian bacon, no cheese. We also ordered a large unsweet tea and were given a small. When we said something, we were told that was the "new large." The people there don't know what they're doing and don't care. read more

McDonald's - "Large" Iced Tea - Burgers Near Me - Milledgeville, Georgia

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Arrived before the store was scheduled to close and was denied service because they were short staffed.

This McDonalds in Milledgeville, GA on Columbia Street charged me for an order I never got and will not answer the phone to resolve it. I was passing through Milledgeville tonight and placed a mobile order on my phone for a McFlurry with a side of caramel to pick up as I was about to drive in to the Drive Thru. I got to the speaker told them my mobile order number/name and then they advice me their ice cream machine is down. (Big Surprise Right). Anyways the lady said not to worry that I will not be charged and apologized. Well a few minutes later I get a receipt for $.27 cent for the side of caramel I ordered with the McFlurry I never got. I tried to call the restaurant several times and let it ring until Verizon disconnected the call which further made me ill, then I wrote McDonalds corporate who probably will not respond as I imagine they get thousands of complaints a day, but it is just the principal of it all and nothing working as it should. I may call my Credit card company to dispute the charge, but don't feel like having them issue me a new card incase they say they have to. So be forewarned if you use the mobile app and they don't have what you ordered that you may be charged for something you didn't get. It could have been worse and thankfully they at least didn't charge me for the McFlurry. I even uploaded my receipt to show you this is for REAL! read more

McDonald's - Copy of my Receipt showing where they billed me for a side of caramel I was supposed to get with the McFlurry I ordered and couldn't make. - Burgers Near Me - Milledgeville, Georgia

I usually try to stay as far as I can away from McDonalds restaurants, but sometimes that little kid in me craves that type of food. This past Saturday I got a craving for pancakes, but didn't really feel like cooking so I had two options; IHOP or McDonalds. I decided to go for Micky D's just because they had a drive-thru and I didn't really feel like having to wait. As I pulled up to the drive-thru I got the now standard McDonalds recording welcoming me and asking if I wanted to try such and such. I really hate these prerecorded greetings; there should be an actual person that welcomes you at the drive-thru like we had in the old days and not some computer generated voice. But after placing my order for an order of hot cakes I was given a total and told to pull around to the 1st window by a very nice human voice on the other end. After pulling to the first window and paying the lady was very nice and asked how my morning was going and wished me a great day ahead. I then pulled to the 2nd window where another lady gave me my food order and also was very pleasant as well. Although these were not the best pancakes I ever had, just the smell and taste of them brought back memories past when as a child we would come to this same McDonalds for breakfast on Saturday mornings. It might be a while before I go back, but this was one of the more friendly Mickey D's that I've had the pleasure of visiting in a long while. read more

My husbabd loves mcdonallds and i go there mostly for his benefit. Saw something today worth a shout out! This McDonald's has great service! They're offering a new kiosk ordering system. Ordered a specialty 1/3 pound burger...chose my bun, toppings, sauces, etc. Wasn't sure how to use the kiosk and they patiently walked me thru the process big smiles in hand. The burger was surprisingly good! Way to go guys! I've attached a pic...Looks great huh? McDonald's. ..who knew?!?! Btw...there's extra parking for trailers. A couple of change suggestions ..make the order "light buzzer?" On a stand so the server can locate the customer without having to ask everyone sitting around if it's there order. Another, where to put the nice baskets when we'refinished eating. I know they're expensive, would hate to see them trashed! read more

McDonald's - a basket of fries and a burger - Burgers Near Me - Milledgeville, Georgia

I will not be going back to this McDonald's ever. Two times the service sucked. I ask for a half a cup of ice and they don't do it and then charged me for a cup of ice even tho I asked for ice. Then this two time the fries was cooked in old grease and they tried to charge me for sauce for my child's nuggets. Talking about rude! Service sucks everytime we go. read more

McDonald's - This what was on my fries! - Burgers Near Me - Milledgeville, Georgia

Ordered a large soda, handed us a medium soda, normally that would've been okay. But the attitude we received upon saying we needed a large was ridiculous. Would go to the S. Wayne St. location instead but it's even worse, instead, I'll settle on getting scammed. read more

The McDonald's on N. Columbia st. Has some of the worst customer service. On the morning of June 23 the lady in the drive threw was talking about a customer in front of other customers. I should have went and talked to her manager. The next time I will because that was just unprofessional. read more

Horrible they forgot 2 kids meals I called they told me it wasn't there problem to come get them I said for free you know because we paid of them she said no you half to pay are you dumb then hung up I called again no response I called corporate they said they would contact me about my purchase and horrible customer service they never said any thing to us read more

Come to this McDonalds "regularly" and no matter how hard I try to check it never fails they leave something out of the bag. Today it was ketchup and the wrong sauce for the Chicken McNuggets. Wanted hot mustard and got spicy buffalo. Store was not at all busy so this lack of attention to the small details is surprising. read more

Incompetent management, they left the resturaunt so understaffed, they couldnt open over an hour past the sign at the door said it would open. if they paid their employees what they deserve, there wouldnt be an issue like this. read more

How do you charge customers 25 cent for ketchup and condiments. I thought that it was given free of charge but when I looked I didn't even have sauce in my bag. Then your worker charged me 25 cent just for ketchup. read more

I only go to this McDonald's because the one over on S. Wayne Street is further from me, and the one in Walmart is the one in Walmart. I REALLY enjoy coming to this McDonald's because of the cleanliness of the restaurant and exuberance shown by the employees. Today, I ordered breakfast just before the cut-off time of 10:30 and was able to get my Egg White Delight and Mickey D's Sweet Tea. The sandwich was hot and delicious. The sweet tea was freshly made. The restaurant itself was packed, but the employees were handling it and I only waited 20 seconds for my sandwich. After using the Wi-Fi available in the restaurant for half an hour, I decided to have lunch there, too. I went to the counter and ordered me one of the new Habanero Ranch Quarter Pounders. They are spicy and far superior to any sandwich I've had from McD's before. There was a new employee cleaning up the restaurant with a broom and cloth, and as he passed by my table, I struck up a conversation with him. I asked him if he tried one of these new sandwiches and he told me that he had not, and that it was actually his first day on the job. He was doing really well for a first day on the job. I will continue to only visit this McDonald's because it's not just the great food that brings me back, but the great atmosphere! read more

Just used the curbside pick up for the first time on a busy Sunday Mother's Day morning. It was amazing! Placed our order at home, drove past a long line into the curbside pick up, checked in, received our order in seven minutes! Tiffany was great! Will definitely use it again!! read more

Really wish I could give this place negative stars. This Mcdonald's has the absolute rudest, slowest, laziest employees. So incredibly disgusted with their personalities. Not cute ladies, not cute. read more

Went this evening and ordered a cheeseburger with extra pickles. Drove 30 miles home and found my cheeseburger has no burger. It's a bun with cheese, pickles, onions, and ketchup. No burger. How does that happen? Won't waste money there again. read more

I just finished a long drive back to school on a cloudy day and decided to stop by McDonalds for a coffee, and I'm so glad I did! The lady that took my order on the drive-thru greeted me so kindly, I could feel her positive energy through the screen. She even asked my preference about how I would like the sugar in my coffee, "Kinda sweet, really sweet, or regular?" She was so friendly and helpful because I really am particular about my coffee sweetness! Then I pulled up the window and another woman greeted me politely and she was a pleasure to interact with too. When I pulled up to get my coffee the woman was waiting there for me ready to go with my delicious iced coffee. 10/10 customer service! I have always been a fan of McDonalds but this experience was exceptional, I can't wait to go back :) read more

Worst customer service I've seen at a McDonalds. The employees are not friendly. Too bad there isn't much for options in this place.

As this small towns McDonalds you will surely encounter locals which makes for great people watching. Staff seemed embroiled in the drama that is small town living and cordiality and less on those waiting for service but we managed to make it through. I guess we will not ever know whose baby was due first, Brittany's or Kesha's? read more

Went to grab lunch and asked for ranch sauce three times at the drive through and they put three sweet and sour sauces on ticket. Got to the window and asked if there was ranch sauce in the bag and the worker looked at me in the eyes and said yes. As we were pulling out, looked into the bag and there was no sauce at all read more

This place sucks. I ordered a spicy chicken sandwich with a water cup. My friends did a separate order and ordered two water cups. We only received two. They did not ring up the second one on the first order and when we went back around the woman at the window said we would have to go back around a THIRD TIME and pay to get the water we ordered the first time around and didn't receive. She had such a bad attitude and they gave us a small sweet tea that we didn't even order that we had to pay for. So we did end up paying for three drinks. They also missed A WHOLE HAPPY MEAL. They were not helpful and not attentive. This is the WORST mcdonald's i've ever been to and their ice cream machine was broken but we all know that just means they're lazy. I had a spicy chicken sandwich and i could not even have a water with it because of them and it was so spicy. Hate it here, don't recommend, stay away read more

Surprisingly good, friendly staff went out of their way to make our visit a good one. Food was hot and fast, used the new kiosk and went seamlessly. Would visit again. For all the other fast food places they should stop by and see how it's done. read more

More than 10 times- hamburger full of onions- I asked for no onions More than 5 times- ice cream machine broken- it happens every time between 10-10:30pm on weekdays and later on weekends. Given sweet tea for unsweetened, at least 10 times. Was asked once to pull forward to wait for a cup of unsweetened tea only, nothing else was ordered. The incident that prompted this review: Arrived at 11:30pm on Saturday (they close at 12am), the menu was lit and so was the inside restaurant. No one answered when we went to the drive in order area. We then felt something might be wrong with the employees, we went to window, didn't see anyone, but we tapped on the window to see if they were okay. The manager came to window and said she closed early because she didn't have any help. At least turn the lights off, if you are closed. There were other customers waiting at the drive up also. Have to eat there sometimes, husband has to have those fries! read more

Great modern vibes in this one, very technologically advanced and up to date. Service was good, staff was nice and accommodating. Will make it a normal stop when going through Milledgeville. read more

Great. What next for McD ? I used to love to take my family for our favorite burger -the $1.00 Double Cheese Burger. (We are not rich and have to watch our finances) They have increased the price from $1.00 to $1.67. This adds a fair amount to my bill. Sorry McD, looks like my loyalty has come to an end. I cannot afford this 67% increase when my last pay increase was 1.4 %. What a shame. read more

Today, June 28, 2018, about 1:00 p.m. our two granddaughters from out of town wanted to eat at this McDonalds. We went through the Drive-Thru. Their order was simple, two happy meals, but one wanted a cheeseburger with ketchup and pickle only. The lady on the speaker was laughing at something and repeated our order wrong, twice. She repeated it accurately on Try Three. When we arrived at the window to pay, the cashier repeated our order, wrong again. Twice, again. We were patient and calm, simply restating our exact order each time. As a former radio announcer, I believe I spoke clearly. We pulled up to the window to receive our food, and half of it came quickly. We were asked to pull forward for the remaining items, which we did without hesitation. The wait was about 6 minutes, a little long perhaps, but not outrageous. When the remaining item arrived, we checked before driving away. Good thing. In place of the cheeseburger with ketchup and pickles only was one with everything, including onions and mustard. Our 8-yr. old granddaughter was not going to touch it. I parked on the other side of the building and went inside to ask for a replacement, taking my receipt. I waited in line about 5 minutes. The server did not apologize for the inconvenience, but called out the correct ingredients to the folks on the boards in the back, who were laughing and carrying on so loudly that evidently they were unable to hear. The second cheeseburger came, and I took it back out to the car. It was exactly same way as the first. I took it back in, waiting in line once again. I respectfully asked for exactly what we wanted, and the same worker once again called out the order. When it came, I again took it to the car, happy that they had finally gotten it right. Wrong! We discovered that this third "cheeseburger" had only cheese and tiny, solitary pickle. No meat. At that point, my wife, a mild mannered church organist, took over. She took that non-burger in and asked to speak to the Manager. She described our difficulty in getting a very simple order right. The Manager spoke to her workers, and finally we received a cheeseburger with nothing but ketchup and pickles. The Manager did not apologize, but offered some free food on our next visit. My wife smiled and said there would not be a next visit, ever. The Manager then apologized and offered two complimentary chocolate chip cookies, which we accepted. All McDonalds are not created equal, I know, but this one is the worst we've ever tried. If I could give then zero stars I would. Since I cannot, one will have to do, though it is too generous. read more