A major hit or miss when it comes to service food and whether or not they actually take your order in one of the lanes before taking 5 cars in the other lane, have had several issues over the years and have contacted corp and nothing changes. I have been driving out to Steven Mills location. read more

Like most McDonald their ice cream machine decides to break around 9:00pm. Service is horrible. Food is... well McDonald's.

Food is usually what you expect for McDonald's. Only problems I've had is problems with Mobil orders and wait times. Not horrible but not the best service read more

These people just want to complain about something. I eat there every night. 3rd shift is the bomb.com. They are so friendly. My food is always fresh. No complaints here. The young cute girl with the glasses needs a raise. She goes over and beyond to make sure everything is just right. Keep up the good work 3rd shift. You have 1 happy customer!! read more

I'm sorry this place is good in the morning with customer service. But in the afternoon thru the night, it's terrible.The ice cream machine is always down, no one is ever at the first drive thru to take your order. Management needs to re-evaluate their afternoon thru evening employees. read more

Drive thru couldn't get the order correct. When I ask that it be corrected I was given attitude by THREE girls at the pick up drive they window Very poor Customer Service.why they need three at the window to hand out food is another mystery. I hope that the owners of this Mcdonald's reads these reviews but based on the current score they have perhaps they don't care either. read more

Was just at your drive thru. Ordered Cheeseburgers, Nuggets and Fries. Got home to no fries and the coldest hardest nuggets I have ever seen. Like dried out dates they were so hard. Tried to ca but your phone lines are down according to the note left on the drive thru so obviously that didn't work. A truly awful experience. Appreciate ruining mine and my daughters dinner. Hope you enjoy the $12 dollars cause it will be the last time you get any money from me. read more

I've been here a few times, not that I'm a huge fast food fan, but I was out for a walk and saw it and figured I would grab something on my way home. It was 10:15 at this time and I walked right in the front door. I get in and I'm using the kiosk to place my order and after standing there for about 3 minutes and about to swipe my card a lady comes over and says excuse me the inside is closed. I informed her I didn't have my car with me and the door was open and asked if I could still order as the door was open and she refused saying the inside closes at 10. I wouldn't have left a review like this, however the door was unlocked and I wasn't trying to dine in. Just take my food and leave. The drive through was still open so it's not like they didn't have food ready or something. Never give this place another chance worth how rude that is to turn a customer away due to YOU making a mistake and leaving the door open. read more

By far the WORSE experience and service I've ever seen. I was a kitchen manager for Mcdonalds so I know how it is when you have lockdown hours when it's busy. Server was rude and letting the times go up crazy on front line. Manager didn't have his shirt tucked in nor did the care about the SPEED OF SERVICE!! Wrong answer! This store needs to get it right...make it right! I will not be coming back to this store! read more

The McDonald's on Lawyers Road has the worst customer service. Waited too long for what we got and then the food was cold. We sat down and then none of the drink machines worked. Tried several different drinks and they all spit soda all over me. Wanted ketchup but of course it too was out and no cups to put it in. This was not at rush hour as it was 8pm at night trying to get my grandson supper after soccer practice. Seemed like more people were working the drive through then attending to the restaurant or the customers inside. My last trip to this location. Really disgusted to spend 12.00 for such poor food and service. read more

I have never reviewed before, but I thought this is necessary. I have only been to this McDonald's twice and each time they have messed up my order. The second visit I ordered 2 sausage egg and cheese McMuffins a large fry and a sweet tea. The person working the drive thru repeated it back to me three times so I assumed he got the correct order. I paid and pulled to the next window to get my food. The young man in the window was talking about the car in front of me. He said he didn't understand why they were parked even though he gave them the wrong food. He gave me my drink and told me to park so I did. Another young man came out with 2 McGriddles and a medium fry. I told him that wasn't what I ordered and I told him the correct order. Another young man came back with the same 2 McGriddles and a medium fry. I again told him that was incorrect and he asked to see my receipt and took it with him. After 10 mins I was a little impatient so I went inside myself to get it. They were waiting on the McMuffins to be made and when they finally got my order to me I checked the bag to be sure and they forgot the cheese on my McMuffins and gave me a medium fry instead of a large. I finally got it fixed and hopefully will never have to go back. I don't care that there were only teenagers working. McDonald's is a starter job, they are learning. However, I do wish the manager (who I hope is an adult) would make sure to train them well enough to get orders correct so customers don't have to spend 30 mins + at a McDonald's. read more

The "morning woman" could use a lesson in hospitality and just plain kindness. (Yeah, I'm talking about you!) But when I'm taken through the drive thru by my DD at 1am, I really appreciate it when they let me order a fish sandwich, and don't force me to bypass the dollar menu and go home hungry. This happens 2/5 times. Thanks Tarter Sauce!! read more

Terrible AGAIN! Every single time I decide to give it another chance they never fail to disappoint me. I live close by and McDonalds is my guilty please like once every couple of months. It would probably be more if these guys didn't SUCK so much. This time I asked that my fries be hot because they are ALWAYS cold so I didn't bother to check thinking surely they would get it right. WRONG, cold fries AGAIN and for extra fun I got a Big Mac with ONE hamburger patty. Make no mistake, these guys absolutely suck! read more

Umm maybe it was just today but everyone was soooo slow and weren't trying to move any faster.

When I tried to pay for my food with Apple Pay, the reader didn't work and the cashier was no help whatsoever. She didn't try to explain how to make it work, so I ended up leaving, and now I have to go to my 3 hour practice on an empty stomach because the customer service was no good and I was not able to order my food. #updatetechnology #getnewworkers read more

Honestly the worst service I have received. I asked for my mocha frappe with NO whipped cream and what do I get ? Whipped cream. I kindly return it and ask for no whip cream and they take it back and put their hands in it. I am disgusted. Right after they finish digging the whipped cream out they hand it back as if nothing happened. Never again returning. read more

Bruh tell me how tfffff I work right across the street son ! I came in here at 1:50 pm and it's currently 2:06 pm and I just got my frappe you guys got me fucked up and when I got my order they gave me the wrong thing come on you had 16 minutes and still gave me the wrong thing what's wrong with you come on now all I ordered was two mocha frappe and you took 16 minutes to give me my order and people that came in after than me were getting there orders first what type of shit is that dudddee and you gave me two Carmel frappes DONT EVER DO THAT SHIT AGAIN IN YOUR LIFE read more

Tried to have a salad for lunch. First salad had a bug in it,, literally. I showed it to the cashier. She had to convince the manager until I offered to open the saladbowl and show it to her. I was given a second salad. (I'm an optimist) Before trying to eat it, I examined it and found a rotten tomato. I gave it back. No offer was made to swap for something else. Staff had major attitude problems as well. I'll stick with Chic fail a! read more

One of the worst places the fat man that eats on the job I believe he thinks he is management but couldn't manage a toddlers diaper if asked. Very rude staff and the older rude woman in the lobby needs to not brush up against my upper thigh groin area thanks read more

I never expect much from any mcdonalds... I mean it is fast food. However, when I order a Big Mac, I expect it to taste like a Big Mac. My fries were burnt and my burger tasted like sour fish. I took one bite and had to throw it away. With a mcdonalds on every corner, I'll make sure I never return to this one. read more

Every time I try to come here for a quick burger I am met with nothing but attitude. I have been in the food service industry for 11 years and would NEVER talk to customers the way the people here do. If you have a coupon they act like you just kicked a baby and talk to you so condescendingly. No one made them fill out the application you would think they could be slightly nicer since it is in their Job description to be NICE to people. read more

I will never provide this McDonald's with service again. After calling today and some very rude employee answered but once I asked about ordering, they hung up. I called back immediately afterwards, asking if hung up on me, and she answered "yes?" with a 'can't be bothered' attitude. Then I asked why and they rudely said "we don't take orders " and then hung up. Never again will I ever associate with this McDonald's once again. read more