Unfortunately, this McDonald's always has problems getting the order right. The one time I don't check my mobile order it's missing the main items the new BTS sauces! Come on! I ordered all chicken nuggets to come home with no sauces, Not even the regular BBQ sauce! The workers just don't seem to check what need to be in each order they just are trying to be quick. Unfortunately this is the nearest place to my home and the food is at the most part always warm but orders are always getting messed up. Hopefully they train the old and new staff to check the orders more carefully. It's a drag to have to go all the way back for my correct order. read more

This is absolutely the worst McDonalds I have ever visited. I say that after having given it 5-6 tries. Rude, unhelpful staff. Wrong orders. Today I went to drive thru, ordered a large drink and large fries. Got to the pickup window, she handed me a bag. I asked about my drink. She looked at me like I was crazy. She had given me a bag of McNuggets. I handed them back. She shuffled thru some bags and handed me some fries. Looked around, found my drink. I took a fry as I drove away from the window and the fry was already cold. I will now avoid this McDonalds. It's just not worth my time or effort. read more

6:28 pm I went to get a simple order but I guess you can't expect to much from McDonald's anymore kids working drive through more worried about his strawberry milkshake than the order. Then forgets an item and makes me hand back the bag like I'm lying about a 4 piece chicken nugget then decides to flip me off after he closed and locked the window lmao embarrassing especially the kid in the blue shirt working drive through read more

My husband and I ordered a caramel cofree and was told their machine didn't work . We were told that the fappchino machine was working so we ordered a Frappuccino .At the window we recieved a cold coffee, I said that' s not what we ordered and the young man proceeded to be very rude . We finally got the frappucuno and we asked for splenda and he answered that we had to go around the drive through again. Very poor manners and quality of service. read more

Ordered a Big Mac...omg have the prices gone up....it's not worth the $5.19 compared to other fast food restaurants. I ordered a small fry and it couldn't have been any smaller....more like a mini french fry...and soggy with no salt.... choose another McDonalds to eat at or choose another fast food restaurant..... read more

Went thru to order a #1 comp for $4.99. Went to pay for it. The cashier said it would be $20.00. We said it's the breakfast combo. She insisted she was right. We wanted to talk to manager but there was to many customers in line so we cancel the order and went to Jack n the Box Another reason this place has such a low rating read more

They get my order correct 1 in 10 times if I'm lucky. They know it's not worth the trip back to rectify. There's a new lady at the drive thru cash and she is the worst. She won't even look at you if you ask a question or reply. Ok read more

Dirty table. When I asked to have it cleaned, they acted like I was putting them out. Couldn't even give us a cup for our drinks. Ordered a double cheeseburger meal and only got one burger. Wish there was a negative rating. read more

Meh, avoid if possible. I tend to stop there for coffee on my way back from the beaches around Monterrey area and always regret because instead of drive-thrue looks more like camping place. Slow and as other have pointed out, this place is a generator of customer frustrations (wrong orders, wrong drinks, bad constructed sandwiches) so often. Now I stick only to coffee. read more

Staff stops answering the drive thru a half hour before the shift is over. Why not just say you're closed and turn the lights off so people aren't out there waiting and then ignore me when I pull up to the window? read more

This had very poor customer service . The Manager is "Claudia" not very friendly and was rude . My app had an issue displaying the special deal . The counter employee . She was young and trying to fix the problem. They say the app always has problems . Well by the time the BIG , RUDE , Claudia finally got the the counter , the app timed out . So now I can't show what I wanted . She grabbed my cell phone and was trying to look at the discount . I was holding it and I told her to NOT touch my phone again . So she was upset and walked away saying I can't help you . I said you are upset for me telling you to. It touch my cell phone . After I was showing the other employee . There was not need to gram my cell phone . Anyways long story short . I don't need to what the Fake food . I was in a rush and that looked to be quick . I was wrong . Claudia need anger class and and it wounds be a bad idea f she joined a GYM. She is not in the best health and it was very gross seeing g her all sweaty and gross handling food . She made me lose my hunger after seeing her not looking healthy read more

I usually have no problems here. But, this morning I went in to get breakfast and used my app to order and pay in advance. When I got to the window the person told me my card was short over $2. When I showed them all the money came out of my account they still wanted the money. I had them refund my money. Beware, someone is trying to make money on the side. read more

Order wrong at drive thru, item missing, no big deal, happens. Came back, late for work, employee at drive thru insists she put item in bag. Basically calling me a liar. WOW. Nice customer service. Normally wouldn't turn around for 2 dollar item, but I paid for something. It's a matter of principle. Sure they have video to catch embezzling and when there's an altercation with a customer and a potential lawsuit. Take the hit, you forgot an item, just say "sorry, here you go!". Drama queen acted like I accused her of being worse than Stalin. read more

Fries were cold. Our Mc double cheese burgers only had one patty and the drive through wasn't quick at all... don't go!

I would much rather give a negative .. I ordered lunch for myself and my husband. He chose the chicken sandwich and I opted or the NEW DELUXE QUARTER POUNDER WITH CHEESE / NO LETTUCE. The NEW DELUXE QUARTER POUNDER is supposed to be fresh meat cooked when you order. It took 2 minutes to get my complete order and the QUARTER POUNDER was NOT fresh meat. You can see that it had been cooked long before. The meat was dry, had burn spots on it and probably during the noon rush. I ordered at 1:38 PM and when I got the car within 5 minutes, the burger was cold. I could not eat it. I called their office since it is owner operated and spoke with Auturo who disputed my claim. How does HE know? Was he there? I sent him pictures and would LOVE to post them here. Oh, I did ask the clerk how the order came within 2 minutes if they cooked it fresh. Her answer with a grin was "OH WE ARE FAST". YEP. . and you don't get what you ordered. read more

Dear McDonalds employee that hates your job so much. Just because you chose a career path that will lead you no where doesn't give you a right to fuck up someone's order. Make better life choices. For anyone that wants to eat here here is a number break down to help you calculate your decision. If you go through the drive thru, they will 100% jack up your order no matter how many times you try. They are basically making 10-18 dollars an hour to just royally Jack up your meal. But at least they are proficient in doing so. Don't even try to walk in the place unless you like stepping over homeless and enjoy the strong stench of urine and sweat forever embedded in your nose. Everyone who works there hate their job, that place and you, so just know your food means nothing to someone behind the counter who is merely just trying to hold it together until they get off work and go get blazing high or huff on their crack pipe so much it blows their mind into oblivion.. Dear mom and dad, Sorry I was such a dick at 15. I know you were watching out for me and trying to make my life mean something. And it does. Thank you for not letting me take that summer job at McDonald's because I would probably hate people and their order as well. read more

Manager is so rude !! She doesn't try to accommodate anyone I definitely don't think that is what McDonald's stands for at all !!! And Mocha machine has been broken or maybe they are too lazy to make them ??? might wanna fix that soon ??? read more

This McDonald's has got to be the worst McDonald's I've ever been to I was like for 30 minutes and no communication from anyone! They don't care about customer service I recommend people to stay away from this McDonald's for sure! read more

Mcdonalds at Vineyard said they are now not serving breakfast or chocolate chip cookies. They're menu is getting smaller and smaller, not sure why they are still open. read more

Food is McDonald's quality; well prepared and tasty. Cute, modern lobby with only one news station going all the time. No opposing views. Employees are scowl faced, dirty and do not look legal. Don't eat your lunch in the parking lot....they'll call the cops and point fingers that you are a criminal. read more

Ordering here was like pulling teeth. I swear I was speaking some sort of foreign language while ordering.

First off let me say I've loved this place regardless of the locations I'm a FRY head . After ordering 2 WELL done Frys I got 2 bunches of half ass cold frys that gave me massive CHORRO at 3 in the morning .. horrible quality of food and I don't recommend this place at all read more

Honestly this place just sucks. One of the only McDonald's that charges for sauce and has horrible customer service. Save yourself the time and go to another one. read more

This McDonald's in Vineyard Town Center, is bar none, the worst in Morgan Hill, period. The main problems with this location are that the Drive Thru staff have a difficult time understanding (and speaking) the English language, therefore if you speak Spanish to the order takers, you likely won't have this problem. Nevertheless, the DT will likely get your order incorrect most of the time, I can virtually guarantee it. You are also very likely to come away with no straws, napkins, or other utensils, which is beyond annoying. If you complain to the drive through clerks, they will likely give you a bad look and accuse you of not being clear with your order. They will argue and say your order was correct. I've been to this location a number of times both during breakfast, and lunch. The lackluster service was the same nearly every time. In fact, I stopped coming to this McDonald's. Save your time, and aggravation, and goto the one on Cochrane instead. That store has their act together. read more

I had no mistakes in my order the man who gave us our food who I asume is a manager was very friendly and had great customer service. Just because of the experience we had tonight we will keep coming to this Mc Donald's instead of the other ones in town. read more

So this location closes at 12:00 Midnight and we decided we wanted some food. So we pull through the drive thru at 11:35pm and wait there.We waiting 5mins and Nobody answered even when we asked of anybodys there, so we went up to the window and saw No one at either of them. So we went around one more time and still nobody answers and when we drive thru to get out we even saw someone walking inside so people are definitely in there. Hopefully this was a accidental mistake and doesn't happen again? read more

Gotta give the guys that work here 5 stars. We've been to the other 2 McDonalds in Morgan Hill and wow! It was clean, the people were friendly, our order came out quickly and correct. We did order from the kiosk as there was a small line but still, super easy. The best part of our trip, I didn't catch her name, but a young woman who works there, glasses and blonde hair in a pony tail helped an elderly man out of the restaurant as he had trouble walking. Small things like this are what we need, thank you! read more

Very rude I walk in and order they take my order then tell me they don't take credit cards so I asked to see a manager and she tells me in a rude tone there is nothing I can do the system is down so I asked why don't you have signs up she said it just went down I've been out here 10 min and there is still no sight of a sign and the system is still down I think whatever they are paying that manager is way to much money this happened at 10:45 on 3-10-15 I would have not minded if her attitude was right but she was rude and seamed like she didn't wanna be there... read more

If you want something to eat late ate night, especially if you work late hours, just do yourself a favor and go straight to jack in the box. I tried to go there at 11:00 and they were extremely rude about us being there and would not let us speak, even though their hours specifically said until midnight. read more

App states 24 hours drive through. Light were on at 11pm no answer though! Went to Jack in the Box instead.

This McDonald's is going down hill fast got some hash browns that I think where made with oil from last year needless to say that they made my worse list I highly recommend to go across town to the other McDonald's in Morgan hill read more

i think we should try its once in a week for better taste. you guys are doing good job for us. we need this kind of healthy food.

Employees, including the manager, were not very educated on their app. I was trying to use a coupon on my phone and it took 3 different people and 10 minutes until I finally gave up and left without ordering. Also, the young female cashier NEVER cracks a smile or says "thank you". She just looks like she really doesn't wanna be there. read more

If I could do zero stars I would! This automated ordering system is terrible. Value meals don't show up until you pick just a sandwich. You can't pay cash. You have to automated order and then wait in line AGAIN to pay. Stupid. Neither fast nor easy read more

McDonald's - Burgers Near Me - Morgan Hill, California

The ladies working are rude and when I asked for more sauces she gave me a look as of it were money coming out of her pocket. There was a lady on the register taking orders and trying to make it (mcflurry) rather than taking the next order since their lines were getting longer (mind you there is only one person on the register.) Then the actual person putting the orders in the bags or on trays was continuously telling the register lady to stop making the orders and to only take orders as the lines kept getting longer. As for cleanliness, yes it was clean but 1 star for the customer service. read more

Visiting Morgan Hill and wanted Mcdonald's and checked to see which one was the closes and saw reviews were 1 1/2 stars and wondered why? They got my order correct and everyone was hot and it was fast going through the drive thru so they got 5 stars from me. read more

This McDonald's is so whack because the manager is so disrespectful when I asked to come back to get my correct change one of the cashier do you mean attitude and threw my money and then the manager said I'm sorry that is so disrespectful and then they gave me the wrong menu they gave me someone else's food and not the correct food. read more

Everyone knows the quality of food McDonalds is. You get what you pay for. But I paid over $30 for 3 preteen girls to eat. No milkshakes, smoothies or anything like that. 3 french fries, 2 hamburgers, and 10 nuggets. $30? What a waste of money. Especially when this location is full of homeless people asking for money. read more

0 stars. they're idiots.. messed up my order 3!!! separate times in the same day .. i have to yell through the intercom thing for them to understand me ... terrible customer service, terrible attitude and terrible idiot employees read more

Slooooow, unfriendly, no self-serve soda fountain. Have had to repeat my order more than once on more than one occasion. Isn't the McDonald's menu part of every language on Earth??? Apparently not. read more