Waited patiently for food but 20 mins later, that's unacceptable, I made an inside dining order on kiosk put in my table number and then I asked the worker "Excuse me, I haven't received my order" Her: oh we're waiting for your pies Me: but what about my food Her: now she's annoyed and turns into the Rude Girl, rushes around, finally puts food on tray minus pies, puts the tray on the pickup counter and yells out table number walks away & out of my view Me: observing all this and I KNOW she is suppose to deliver the tray to my table, I sit & wait til she's in my view then again, I see her & "Excuse Me" you are suppose to bring my order to my table, inside dining. Her: Attitude, grabs tray and puts on table, turns and walks away. Me: I get up following her, asked for her name and say I need to talk to Mgr, mind you my food was already cold by now Her: I don't have to give you my name, keeps walking Me: at the counter and a worker comes and tells me the mgr on break will hv her come to my table Mgr: comes and very apologetic to what transpired, gives me full refund with some free pies. Said she will talk with employee Me: I never want anyone to lose their job, we all have bad days, but this Girl, yeah she tried my patience and if it wasn't for Jesus!!!! I can forgive her too. Praying she learns good customer service skills. read more

Terrible service! [[HIGHLIGHT]]Ordered iced coffee and apple pie.[[ENDHIGHLIGHT]] Why does it take 30 minutes at 9 pm on a Friday night? The place was a ghost town. No customers. The runner girl had an attitude when asked for status of the order. Avoid! Avoid! Avoid! read more

"The definition of insanity is doing the same thing over and over again and expecting different results" - Rita Mae Brown I dropped my car off for service and went over to the Mexican food place in the Baron's center for service. They were closed, it's 8:00am. [[HIGHLIGHT]]Grudgingly went to McDonald's and after finishing a burrito here, discovered they do not do refills anymore on sodas...WTF![[ENDHIGHLIGHT]] [[HIGHLIGHT]]What fast food place doesn't do refills? Never again.[[ENDHIGHLIGHT]] Can't believe I made the mistake of coming over here. Insanity indeed... read more

This place has terrible service. [[HIGHLIGHT]]I went in and asked for Dirty Dr Pepper with Diet Dr Pepper. Which they offer. I was told they're not allowed to make it with diet soda.[[ENDHIGHLIGHT]] I asked why. She stated she didn't know and didn't care. I cannot have regular soda for health reasons. She didn't care one bit. read more

Absolutely terrible customer service and food. I'm aware it's a dang McDonalds but my god. Ordered through DoorDash and waited over an hour until our order got cancelled. Decided to place an order through the app and pick it up. Young guy with curly hair handing out food obviously hates his job. No customer service or anything. Secondly, the food was disgusting. My boyfriend said his cheeseburgers tasted not how they usually do and they're disgusting. Wrapper was covered in gross greasy dark film. Will be going back for a refund each time this happens. I'm so tired of these people working these jobs if they can't do the bare minimum. read more

McDonald's - Gross greasy film on the paper that usually is never there. - Fast Food Near Me - Murrieta, California

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Sorry guys you really need to listen to the order it's not that hard a BUN with cheese only put the meat in a box. Where did I say meat and cheese only . Maybe have the manager put a button for a plain grill cheese. If In &out can do it with no problem I suppose you could too. read more

I placed order for drive thru pick up at 648pm. Drove to the location and got there at 658pm. Gave them my code and Brittany told me that I'm not allowed to place an order in the drive thru. I didn't place an order I gave her my order number. She definitely needs more training cause how do you not see that the order was placed 10 minutes before for drive thru pickup and you guys didn't have a line. read more

paid $6 for this. i never leave reviews but on top of a rough day im really not trying to pay $6 for an empty box. its actually insane. read more

McDonald's - 1/2 full French Fries - Fast Food Near Me - Murrieta, California

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Service and quality is terrible! When ordering food when you have a granddaughter with dairy allergies, you'd think they'd get the memo. We ordered the #7 and asked for no cheese on both burgers, and guess what? There was cheese on not one, but BOTH burgers, I mean talk about negligence and ignorance. It showed NO CHEESE in black bold too! LMAOO Honestly the poor listening skills is actually embarrassing. read more

McDonald's - Fast Food Near Me - Murrieta, California

Their schedule needs to be updated on their website or at least on here. I drove for nothing and now going back home still hungry. read more

McDonald's - Fast Food Near Me - Murrieta, California

I am now officially a McDonalds hater! These people refuse to take an order when I told them I preferred NOT to use their kiosk. The kid was a smart Alec. He said it was "my policy." Since when does a kid male policies? LOL! McDonald's has all kinds of comics and restrictions on their stupid app. This location, that I drove out of my way for has got to be the worst! They're also slow as molasses! read more

Man, this place makes me sad. I dont know how else to say it. I've had problems every time i go here. Why is it that every night, at earliest i learned at 7:00 the ice cream machine is "broken" nah, ur just lazy lmaoo no cookies, no ice cream. And i aint even gonna get started on the wait time. Im not going to this mc donalds again bruh this is dumb af read more

[[HIGHLIGHT]]I have to give a 1-star review since they decided to stop giving free refills on sodas.[[ENDHIGHLIGHT]] Really? It's worth p!$$!ng off customers than it is to do what every fast food establishment has been doing for decades? [[HIGHLIGHT]]I understand that most all McD's are removing or turning off their self-serve soda machines. That's a crime unto itself[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]But to not allow free refills at the counter???? Shame on you CA Oaks McD[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]1-star from me until you decide to change your ways. If you start offering free refills again, I'll update my low rating[[ENDHIGHLIGHT]]. read more

If you are hearing impaired/or deaf..stay away from this mcdonalds. The sign on the order board states..if hearing impaired go to open drive up window to place your order. I did that yesterday and the gal, big girl wearing a sweatshirt, treated me like I was intruding. She was rude and shut the window when I told her why I was at her window. After she reopened the window , she immediately spoke lower than normal knowing I was legally deaf, as I explained. My granddaughter said, "I don't like her, she was deliberately rude to you". WOW. First time in 30 years for me to visit a mcdonalds. It'll be another 30 before I visit again. DO BETTER with your employees!! read more

This is my "local" McDonalds- I don't eat it very often but today I thought to myself Let's look at their yelp reviews because this place ALWAYS gets my order wrong- well what a surprise I'm adding a 1 star to overwhelmingly large amount of Other, one star reviews. I don't think the owner really cares- now that I see that this place is consistently bad. I'll just go somewhere else. read more

King to go get my McFlurry Britney she has blonde hair. She was very rude. We kept saying sorry that we took so long and she had a very stink attitude. Anyways, but my flurries was good. read more

Incompetence at its finest! This IS THE WORST location! You think it might improve after months of not visiting, but it doesn't. I order a week ago and they completely forgot an item and then my husband went this morning and they gave him the wrong order, so both times one of us had to drive back. When you go back they aren't even really apologetic about the mistake, which from the other reviews seems to be a constant. Come on McDonald's get it together!!! read more

The cook and staff all have to be absolutely BAKED or something. This specific location always forgets my sauces, my drinks, my fries. It's always something. Today i ordered a meal deal with a McDouble and asked for one slice of cheese on it instead of two. Tell me why they ONLY put cheese nothing else no burger no sauce no onions. Like hello? It almost can't be real. Check on your cooks they have to be high or intoxicated 16 year olds . They forgot my sauces, and the pup cup i ordered and paid for as well. They're super rude and don't answer the phone so you can't even make a complaint. read more

McDonald's - How is this real - Fast Food Near Me - Murrieta, California

Being a frequent "Yelper", I normally do not review or rate fast food restaurants. But, because I have experienced a (no dramatizing) 50%+ failure rate with (just) this California Oaks Murrieta McDonalds, I wanted to see if I was the only one. I myself have found nearly all other McDonald's locations to be fairly consistent and positive - this location is definitely an exception. Having frequented this location for several years, ONLY because it is literally right around the corner, I feel I am able to judge them fairly... I guess I should not have been too shocked when seeing what others on Yelp have said about this location - many, many others have also experienced what I have and have had - unpleasant experiences. With so many bad reviews over a long period of time, I am surprised corporate Mc'D's has not seen this and taken action to remove this "blemish" on their reputation... Issues I and my family have experienced (but not limited to): Severely long drive thru wait times, receiving the wrong order, receiving a deficient order, having "special orders" ignored or completed wrong (we ordered a Big Mac with NO "Mac Sauce," instead, we came home to a Big Mac with NOTHING on it EXCEPT the "Mac Sauce," and in general, employees who do not really seem to care about customer service. Why do I keep coming here? Like mentioned before, this location is literally just a couple blocks away, however, when I am not in a rush, I will always try to seek out another franchise that will likely perform better than this one (which is not too hard to do)... read more

I decided to write a review today because it's the FIRST time I didn't have to pull over and wait for my order. I'm big on the McDonalds app, if you don't have it-get it! So easy and great deals! Anyway, used the app-got to the speaker and gave by order #. Wasn't long and got the order. Missing a bbq sauce which is why off a star. Otherwise, totally on it today and I got everything else. It was busy and I didn't see anyone else pulling over to have to wait for their food! Hope they keep it up because this is the way it's supposed to be! read more

I didn't even want to put a star at all because this location the employees are always rude and it also false advertises food and sauces on the menu! I feel like they say they're out of something just to avoid giving it to you read more

Before I started my review, I looked over the reviews here on Yelp and found common themes from all the reviewers who have reviewed this location that were also in my family order today. Today I placed an order for breakfast through the McDonald's app for delivery, because while this location is close to where I live, I have come to detest going to this particular location for two reasons: 1. 3 out of 4 times, they either messed up my order or forgot something I ordered. 2. Even at non-busy times, including busy times, after placing my order, going to the first window to pay, and then driving up to the second am handed a yellow post-it note asked to please go park and wait while they bring my food out to me. This particular one annoys me the most because it defeats the whole concept of "fast food"...I have a pretty good idea why this is, which I will touch on shortly. After our food arrived, I opened the bag and saw that my son's breakfast was not there and at that point, I grabbed the bag and drove to the location because this was the third time when placing an order for delivery that they forgot an item that was ordered. When I went inside, I walked up to the counter and asked to speak to the manager...let me be clear that while I was annoyed and a bit frustrated, I wasn't yelling, or screaming...my tone was polite but firm. As soon as a few of the crew members on the other side of the counter heard what I said, they had the "uh oh" look. Instead of a manager (who I know wears blue or white button-up shirts), I get this young kid who comes up to the counter with a blank look on his face. I explained to him what happened, how this was the third time this happened to a delivery order and then also the issues with the post-it notes through the drive-through and asked a simple question, "What's going on here??". I don't get my question answered, instead he directs them to get me my son's order. While I am waiting, I am telling him, I get it that it's not all you here and there are some obvious failures in process and accountability. Then some lady waiting to the side, tries to make it political by saying something along the lines of it being about Democrats and how they need to lower the pay, this is about the $20 an hour minimum for fast food workers that was passed within the last year. I look at her and tell her she has some points because the way that law, and the timing of it, was passed has done more harm than good, and then turn right back and tell this kid that yes the politicians have screwed you and your fellow workers but at this location, your management and ownership have failed you too because they aren't holding you to standards and even doing something as doing a double check (which doesn't cost a thing and shows you care about customer service), I mentioned that as a Marine Corps vet, this was something I had drilled into me...but was also a basic life tenement; of course, this kid still stands there looking at me like a checked out look in his face. I know right there that this isn't the first time this kid has had this type of conversation there, that it was probably one that happened regularly, and that he knew that I was right but what was he supposed to do about it? As soon as I said that, I was a bit louder when I said that I knew his management and ownership had failed him and his coworkers, and who comes up then...the manager...wearing her blue button-up shirt...that part just disgusted me...how are you going to let your subordinate take the brunt of a dissatisfied customer when it is YOUR job to be working it out???!!! I looked at her hard for a few seconds and then looked over to the kid, and wished him luck because he needed it. I will NEVER go to this location again or have anything delivered from there, because while I understand that law that was passed screwed the fast food industry over (especially the workers because while I believe you should be able to make a liveable wage, the provisions and the way that law was passed screwed them over), it's obvious that everyone, including management at this location, has checked out mentally and are barely going through the motions...and if a business cannot ensure that a customer gets what they order regularly, then why should I give it my patronage?? To the ownership...if this is the way you own and operate your business, you should sell it (it is a franchise location), take the money, and do something leaving someone in place who might care to make the business better. read more

This location is absolutely awful. I've been here twice and each time they were supposed to be open and were closed. I mobile ordered and was in the drive thru well before closing and everything was locked up and closed. read more

I downloaded Yelp just so I could write a review. I get they can be busy or have new workers. Though how many times do you have to forget online orders? They have a tag with what should be in the bag but somehow people forget to double check before sealing it for delivery. [[HIGHLIGHT]]I just ordered two large shakes and only got one (not the first time they got something wrong).[[ENDHIGHLIGHT]] The delivery service can be just as bad sometimes too when they give you the wrong thing if they took two orders on separate apps. read more

Place is always dirty. [[HIGHLIGHT]]No refills is the dumbest thing I've ever heard at![[ENDHIGHLIGHT]] I hope you see a huge difference in business. I'll drive further to give another owner my business. Do better! Clean your tables. You don't even have people taking orders half the time you want the computer to do it. You deserve a zero star read more

I just had a very unfortunate experience at this McDonald's location. My wife used the app to order and I arrived and parked in Curbside 1 slot for pick-up. After waiting about 15 minutes, I walked inside to check the status of my order. The confirmation says, "You're at 40605 California Oaks Road, Your order is almost ready." And I saw the credit card transaction come through on my Visa for $32.81 charged by McDonald's. But the staff (Melissa & Isabel) were saying that they did not receive the order, and it is because my wife's phone is not currently there with me. Now, that may very well be the case. I don't really understand how that would make a difference, but whatever I'll give you the benefit of the doubt because it is your app. Regardless of this, a customer is now showing you the order confirmation (with the correct McDonald's address) and showing you the completed Visa transaction (that I paid for the food). So this is obviously not a situation where a customer is trying to scam you out of a meal. This is a situation where an adult needs to step up and find a solution. Melissa & Isabel were lackadaisical at best. At worst, they were downright useless. I understand that they are "Supervisors," but honestly my 8-yr-old could have arrived at a viable solution to this problem more quickly. When a customer shows you that they have paid, and shows you the order confirmation (with your McDonald's address), you just need to give them the d@mn food. Instead, I was told that there is nothing they can do because they don't have an order. So yeah. I left with a charge on my Visa and no food. And a reminder as to why I do not EVER eat at McDonald's. I broke my rule and received a 32 dollar reminder. I guess in the grand scheme of things, it was an inexpensive lesson. read more

McDonald's - Fast Food Near Me - Murrieta, California

Said they open at 530 am they lied. It's 545 am and they not taking my order. trashhhhhhhhhhhh mind you it's 6:06 they took my order legitimately 15 mins ago. Idk get ya'll stuff together mc donalds. It's the morning after halloween. Ion got time for this bs. Ya'll be getting paid 20+ an hour for this?!?!? absolutely insane. Whoever manages this mc donalds manage to run it into the ground. 1.5 is crazyyyyyyyyy my review aint even gone matter read more

I went in and got what I ordered, excellent service! The food was warm and delicious. The manager Jordan was super polite. I'll definitely be coming back for more. Ba da ba ba ba, I'm LOVIN IT! read more

This McDonald's is absolutely horrible. Every time I've ordered DoorDash from here, they leave out items or make them incorrectly, assuming there's really not much anyone can do about it. Their workers pay no attention to what they're doing, don't care about getting things wrong or upsetting with their customers, and I honestly can't understand how this location stays in business seeing as most of the reviews say the same thing. If you can avoid this, McDonald's, do so at all costs. I will no longer be giving my business to this McDonald's, the next time I'm sick and need to DoorDash, it won't be McDonald's, and the next time my kids want McDonald's, we will drive to a different one. read more

Today went thru the drive thru and I was the only car there order my food and was told to pull up to the first window and was told my total with some rudeness . I asked if they could repeat my order and the person at the window said your order is what you ordered . I said so you're not going to repeat my order and then the worker said your order is at the next window . Pulled up to the next window and was asked to pull to the front and park which is nothing new for this location. The staff at this location. Needs to change and get a crew with some politeness . Definitely will now be going back read more

If I can give this McDonald's a NEGATIVE 999 BILLION STARS I would. I have never been this aggravated before at a McDonald's. I used their "app" and opted for "curbside pickup". I park at spot #4 and submit the order at 5:44 pm. It says "We'll see you at spot #4 in a few minutes". 10 minutes goes by.... nothing. I see a sign that says lobby is closed and there is a guy waiting at the lobby. I asked him if he worked there, he said no and that he had an interview. So when they opened the door for the interviewee, he told them I had been waiting 15 minutes at spot #4. They told him to tell me that they're not doing curbside and that I should go to the drive through (are you f**** kidding me!!!!!).... so basically if the interviewee wasn't there, none of these LAZY A** MF would've come outside to let me know that!?!?! Ok, so I go to the drive thru and they ask me for a code?!?!?! I told them I was the one parked at spot #4 for the last 15 minutes... the dumb s**** at the speaker says "we still need a code" so I told her I don't have it and that it's my 1st time using the app. She does not respond... after 5 minutes I'm like "hellooooo..... are you still there?" She says "I'm here I'm still waiting for your code" at this point I was boiling already. I told her I don't have it or she can show me how tf to use it if I go to the window. Then she says ok. I get to the 1st window and she says "you're good, go to the 2nd window, your food's over there". I get to the 2nd window where they give me cold soggy nuggets and a soggy big Mac. By the time I'd gotten my food it was 6:15 pm so this whole BS took 31 minutes and all bc incompetent lazy workers couldn't come outside to tell me that they weren't doing curbside. Wtf!! I did not wanna have to go back and complain about it bc I was already 15 mins late picking up my son so I figured I'll just Yelp about it. This McDonald's is extremely horrible!! Their customer care is atrocious and lacks in ALL aspects. Idk wtf happened bc when I worked at McDonald's as a teen, they were all about customer care, quality of service and food, making sure the customer was happy, etc. The wait time here was seriously appalling as they did not gaf how long I was waiting, nor did they apologize for the long mf**** wait. Food was disgusting. Only reason I went here was bc I was craving hot crispy chicken nuggets which were cold and soggy when I got em. This McDonald's off Cal Oaks is BY FAR the worst McDonald's I have ever encountered, you should be ashamed of yourselves!! This is not the 1st time I've had a terrible experience at this McDonald's but I am certain that this is absolutely the last!!! This McDonald's location needs to close down if they don't improve their customer care, communication, quity of food and wait time. I know I am ranting about fast food and to some it's all the same, I get it. I have had very good chicken nuggets before...... I have had exceptional customer service at a McDonald's before where the workers were genuine, sincere, and cared. This location lacks all of that!! Please close this location down asap!!! read more

Terrible. If I could leave 0 or negative stars I would. Breakfast order place on the app and when we arrived to pick up they did not have the order ready and refused to make it. Went straight to Jack in the Box. read more

Why the drive through after 9 when lobby is closed so slow!! I do door dash uber eats literally 20 plus minutes to get a order in line . I've had to unassign twice because I would get a violation for being late. On top of that some guy tried to fight me because he was trying to cut in line read more

I wish I could give this place zero stars. I've been coming to this restaurant for at least 5 years now, and tonight that has come to an end and I will never be back. I ordered a mobile order for curbside pick up as I always do and haven't had an issue. I placed the order and drove to the restaurant to wait for my tood. 10 minutes goes by, then 20. I see people leaving the drive through and circling the restaurant as well as customers pounding on the door because the inside is closed but employees are still serving drive through. Everyone is angry and no one is getting their food. After waiting for almost half an nour I finally go into the drive through and ask for my order just to be asked "do you have a code?" No sir. I don't have a code. I am picking up for curbside pick up but no one came outside. I told him that and he told me they don't do curbside pick up after 9 pm. If that was the case then why was I able to place the order? After arguing through the speaker for a full 2 minutes about what my order was I get my food and get home just to find out my food is wrong and not how I ordered it. This location needs new employees or they might as well close because at this point they're just pissing people off and losing out on money. read more

I wish I could give this place zero stars. I've been coming to this restaurant for at least 5 years now, and tonight that has come to an end and I will never be back. I ordered a mobile order for curbside pick up as I always do and haven't had an issue. I placed the order and drove to the restaurant to wait for my food. 10 minutes goes by, then 20. I see people leaving the drive through and circling the restaurant as well as customers pounding on the door because the inside is closed but employees are still serving drive through. Everyone is angry and no one is getting their food. After waiting for almost half an hour I finally go into the drive through and ask for my order just to be asked "do you have a code?" No sir. I don't have a code. I am picking up for curbside pick up but no one came outside. I told him that and he told me they don't do curbside pick up after 9 pm. If that was the case then why was I able to place the order? After arguing through the speaker for a full 2 minutes about what my order was I get my food and get home just to find out my food is wrong and not how I ordered it. This location needs new employees or they might as well close because at this point they're just pissing people off and losing out on money. read more

Asked for sauce and manager got upset, argued with us about how sauce is priced and technically he's giving us free sauce but gave us the ones not asked for and when we asked for exchange he filled a bag of sauce out of pettiness threw the bag at us through the drive through. We also had our fries missing. Our bag of sauces he had given us had multiple sauces open already wouldn't be surprised if he took it out the trash because the bag was also wet! gross. never had service like that i get that it's a mcdonald's but that's just crazy service. it's just sauce dude... read more

McDonald's - ew - Fast Food Near Me - Murrieta, California

Went for breakfast and ordered 2 sausage McGriddles and 2 hash-browns. I got my order and drove home like one normally does. I get home and see that I have no hash-browns and 2 egg McMuffins. I drive back and explain that I received the wrong order and pull up to the drive through window as instructed. The lady working the drive through window hands me the correct order and then rolls her eyes and I was confused. She then asks if I have the old order and I said yes along with the receipt. And she asks for the food and gets mad because I touched it! And I said well yeah I touched it because how else would I have known it was the wrong order. Then I hand her the old order and she just waves me away without saying anything... read more

Every time we come here for a snack the ice cream machine is broken. So let's just put this out there, everyone knows the employees just don't want to do the work of using the machine and cleaning it or they clean it early to go home early. Thus creating an issue when people wanna take their family out for ice cream or snacks. This could be the reason why this store have 1.5 stars. Parking is great! There's no one ever there read more

Terrible, waited in the store for 20 minutes just for ice cold complete made wrong food.... Like how are you literally so stupid you cannot even read the giant bold word on the order that clear as day say what should and shouldn't be on the sandwich.... These idiots are going to get someone killed not paying any attention at all to the food they are preparing read more

Worst customer service! I placed my mobile order in before 10:30a....got to the restaurant to pick it up at 10:33a & they refused my order before "breakfast was over." I WAS 3MINS LATE. The child that was acting as the manager was rude & unapologetic. read more