The cashier used a box to take your cards and uses tray to deliver your order to you. I have never waited at a McDonald's for so long to get an order. read more

McDonald's - Drive thru - Burgers Near Me - Napoleon, Ohio

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I waited in this restaurant and chose to eat for here and they didn't bring my food to me and I waited in the McDonald's for 25 minutes

There was no ice in the lobby, there was no sweet tea, the counter by the tea was full of trash, the floor was sticky, the workers were yelling in the back ant it took 20 minutes for them to make 2 cheeseburgers and a fry. 30 minutes later still don't the rest of my food. Tables were messy. No one was in the lobby but me and I still watched at least 10 vehicles pull through the drive through. read more

McDonald's - Burgers Near Me - Napoleon, Ohio

The employees there are horrible the Manager Estile, was rude to me and my mother and they didn't fire her, they suspended her for only 2 weeks, when they should have fired her instead of just being suspended, but eventually she quit for good, which is awesome because she don't need to be a manager anywhere if that is how the managers employees, I will never go back to that store ever again! I hope people don't go back. read more

Waited 20 minutes to go thru drive thru. When we got our ordered, looked in the bag....it was all wrong. We gave it back at the window, all wrong. They told us to pull up to the railing and they would bring it out. Waited another15 minutes. My husband walked in and told them we were still waiting. Asked for our $19.95 back. He gave them a nickel and got our $20 back. No apology....nothing.... This isn't the first time this has happened at this Mac Donald's read more

I live in defiance, but work in Maumee so I stop here occasionally for breakfast and use my McDonald's app to order. The person that makes the breakfast sandwiches needs a huge pat on the back. Every time I get a bacon egg and cheese bagel with extra breakfast sauce, I am never scared of a mess because the bagel is made so perfectly and the sauce is evenly spread. This location definitely trumps over either location in Defiance. Super fast and efficient and a majority of the time when I order, the employees will use my name and that makes it more inviting. Thank you. read more

SUCKS! I ordered a sprite and got WATER!!! How hard is it to give me sprite!!!! I had to repeat my order 3 times!!!

We had made a stop last night after leaving defiance due to our kids being hungry. We waiting for 10mins before we could order and there were cars there after us that got to order first. when we finally did order and get to the window they gave us the wrong food. The lady at the drive through was very rude and disrespectful and I feel it need to be addressed because this McDonald has gone down hill and will continue with having her working there. Very Disrespectfu!!! read more

Only the drive-thru is open, and there are two order lines. I've been coming here the last few months, and everyone is pleasant. There is nothing out of the ordinary. read more

I ordered a big Mac with fries they gave me a pizza with cheese on it And I think I could find better pizza on the street it sucks so bad read more

So late/closing night employees working 6/16/21 Maybe make sure your mic isn't hot while you bad talk a belittle the customers waiting in line. Go to the back room or something! The website said y'all were open until 12 and then when someone who gets off of a 10-+ hr shift comes in, they hear you badmouthing them for trying to order. I'm her fiancée, I was on Bluetooth through the car, I was actually the one with the annoying order because of food problems. From 45 mins away I was mad. Especially at you belitting my fiancée and her order. You left the drive through open. Grow up. read more

Pro - Best fries at a McDonald's I've had in a long time. Well done, hot and salty! Con - The single sink in the woman's bathroom wasn't working, but there was a bottle of hand sanitizer provided. read more

I love McDonalds and they always have my food there and they always get my order right just not on the drivethrough though one time I ordered a hot chocolate from the drive through and there was coffee in my hot chocolate and I hate coffee read more

We stopped by on our way through town today and the service I experienced in the drive thru was absolutely terrible. She had an attitude from the start. When I went to continue my order she told me the total and then when I told her I wasn't done yet she responded with "ugh we'll you just have to wait". I suggest training your employees a little better and making sure they have decent people skills before letting them take orders. So we left and went to Wendy's down the street where we received fresh food with great customer service. Y'all should take note. read more

Pros: -dollar menu Cons: -I grew a beard waiting for my coffee -watched a kid wipe my cups lid with his shirt! -the staff is more concerned with god knows what than with doing their job -20+ minutes on the average no matter what I order -do they have to slaughter the cows on site now? - showers should not be optional for the staff read more

Newly renovated, and everything is clean and modern looking. Staff and service was below McDonald's standards. 5 people working behind the counter to serve one staff member going off her shift. Paying customers had to wait. The food tasted the same. read more

Worst. Mcdonalds. Ever. Rude people, bad food. Longgggg wait. Manager is very very rude.

They take so long to make the food cause they talk instead of doing their jobs. Also the burger was cold and the french fries were also cold. read more

90% of the time, they can't get my order right. My food is usually cold or tastes like it's been microwaved/ reheated. The kids that work there really don't care about anything but a paycheck. read more

Don't stop here unless you have time to kill. Never saw so many people getting nothing done. Some workers look like they don't wash. I love McDonald's so this makes me sad. The reviews in the "not recommended" Bin say it all. Why are they there? I will say my food was fine when I got it but I only went twice. read more

There should be no reason on a Saturday at noon that I had to wait 25 minutes inside for my food then get the food and find out it was lukewarm and the buns were hard as well as the drink machine not having the products I wanted and that no one seem to care also the lobby was disgusting as well I think the entire crew needs retraining read more

Doesn't know how to use the microphone correctly. Kept turning it off during our order. He also didn't know how to turn it off after. We could hear all the conversations they were having such as they didn't know where to put everything and asking " Virginia, where are you?" read more

Every time I've been at this McDonald's it takes 20-40 minutes to get my order and I see staff arguing with each other behind the counter. To be fair I think they are short staffed. I'll check back in a while to give them a better rating if things change read more

Frustrated with the service here. I have tried several times to give this place the benefit of the doubt but I'm disappointed every time. 4 out of 5 times my order is incorrect or missing items. Tonight I went to grab my husband some food and the person on the speaker was more worried about making up fake accents and laughing with his coworkers than making sure my order was correct. The regular egg McMuffin I ordered was missing half the sandwich. Disappointing because I love McDonald's, but I don't see myself coming back again. read more

This McDonalds continues to be dirty and give awful service. I've complained before inhouse to the manager and never been contacted. Today, all I wanted was an iced coffee...lady inside the door asked me to use the kiosk (there was the usual very long line) so she tried, couldn't even help me make a special order! I walked out due to the long line AND the people coming back in with their wrong orders from the drive thru. This one is the worst McDonald's ever! read more

Tasty food. Great service on a busy Sunday morning. Ordered two egg McMuffins and coffee with juice and milk also. Waited less than five minutes. Awesome! read more

Waited in the drive thru for about 15 minutes about 2 times this month. Fries weren't hot. Every other time I go they mess up my order.

Coke was awful. Fries were overcooked to consistency of chips. Long wait for restrooms.

The grease ball took the orders fantastically. Rumplestiltskin in the back handed out multiple free drinks. Overall a great service today. The boys had a grrrrrrreat time. read more

With the boys and ate a lot of food. Service is fast and employees are nice. Greace ball taking the orders was very fast.

they deserve a very low rating because they can't get their crap together , there was somebody in front of us , and they got one ice coffee and it took 5 minutes to give them their drink! they really should learn how to use the dang cash register and made a mistake on my order and made me go all the way around again read more

this place sucks! you never get what you order. I ask for fresh fry's but when you get them they are cold, that's because they have 20 orders ready sitting waiting for someone to order. they make there sandwiches a mess not put together right. to many young kids that don't care about what they are doing. read more

This morning in drive thru kathy was in window ..a++++++++ service and fast.was super kind.ty need more people like her.

The worst Mcdonalds I have been to. The wait time is horrible and the food quality is not what one expects from mcdonalds

Sir, My wife and I stopped at your restaurant sunday the 14 for breakfast , an employee cleaning sprayed cleaner on our trays not intentionly but it still got on our food, I said something to the manager on duty, her response was, oh I am sorry, I will let them know not to do that again, NO CAN I GET YOU A NEW BREAKFAST OR NOTHING, don't think I want stop there again NOT VERY HAPPY WITH YOU SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. read more

I never had any problems with this mcdonalds in Napoleon ohio. Great service great food fun managers just need to smile more

Looks can be deceiving. The inside/outside looks pretty nice from it being recently renovated but the service and quality is pretty terrible. Says all day breakfast but if you try to order breakfast after 4pm you'll have to wait at least 20 minutes in the drive thru. It happened to me 3 days in one week, and each time I got fries, they were cold. I had 7 cars have to go around me because they got their food before I got mine. Also I had to go in and remind them I was still waiting on 1 sausage mcmuffin and an order of small fries. Overall terrible service, they never even apologized or offered compensation. I waited 2 minutes at chick- fil-a for my food and they gave me a 10$ gift card... read more

Don't bother. Ordered a Quarter pounder BLT today, got a quarter pounder, no tomato, no lettuce, no mayo. Of Course I paid for the BLT. Notice this at home 10 miles away, so tired of this one in Napoleon being subpar. Was in BG Ohio had one couple days ago, which is why I wanted another, delicious. No quality control in some I guess. read more