Worse drive-thru experience! The young man at the payment window was competent and respectful. Unfortunately, the woman at the pick-up window was the opposite. After paying at the first window, I drove forward to window #2 since no one was visible at window #1 and the lane was clear. As soon as I did, I saw the woman at window #1 waving for me to back up--so I did. She then told me, "No one is at that window... always here," referring to window #1. There was no way for me to know window #2 wasn't staffed without pulling forward to check. More importantly, it would have been much safer and more considerate for her to take a few steps and hand me my order at window #2 instead of having me reverse while other cars were in line. The whole situation came across as careless and unprofessional. She needs training and manners. read more

After a long day working from home on my computer, me and my husband were both hungry and decided to stop at our local McDonald's down here on laurel Rd. We went around 7 or 8pm thru the drive thru and ABSOLUTELY worst experience ever. They must have all the youngsters working the night shifts because we could hear them all laughing in the background of the intercom when the man was trying to take our order. The person on the intercom wasn't even paying attention to my husband when he said what he wanted to order, it was like the worker was more focused what was going on in the background then the customer in the line. he even asked us to repeat our order multiple times cause he couldint hear and we heard him laughing which my husband just pulled up to the window. Everyone in that kitchen was just laughing having a blast while we spent 10 minuets trying to order having the worker making up repeat what we said and he's laughing in the background as well while we're frustrated When we confronted him it turns out he spoke little to NO English at all, thankfully my husband was fluent in Spanish and it was almost like he didn't even speak ANY Spanish at all?!? My husband asked him if he spoke English or Spanish and the worker replied with spanish, and when he spoke to him in Spanish the worker acted confused and acted like he ain't understand a single word my husband was saying. (For the record my husband is from Michoacán) Absolutely terrible experience we would not be going here again, the manager was no where to be found and seems to be as childish as the rest of them, scheduling all the friends together instead of the hard working staff who actually do a good job. read more

Horrible service. Food is a hit or miss. Triple check your order cause it will be wrong. Ordered 4 different meals of Chicken Nuggets and they gave me 3 sweet and sour sauce with a horrible attitude when I said "you gave me 2 sweet and sour for this whole order" The woman at the window is horrible, rude and saw her pick her nose and proceeded to touch the next persons soda lid. When I told her that wasn't sanitary she ignored me. Don't go here read more

I don't expect much from a McDonalds and this location doesn't even meet minimal standards. Order ahead is slower than ordering through the regular drive thru and if you need to talk to a manager, expect an attitude and poor service. The workers are usually pleasant but routinely food takes longer than other McDonald's and it's not hot when you get it. My hubby said it was the worst McDonalds burger he's ever had. We won't be returning to this location. read more

Came here one random morning for breakfast. A lot of open parking spaces. There is a drive thru that had a few cars in line. Inside was nice and clean, very empty. I ordered from the kiosk and waited not even 5 minutes and my order was called. A lot of inside seating tables and chairs. It was nice and quiet. The big breakfast I ordered was good. I had a knife and fork, but no napkins. No complaints. read more

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I rarely go to McDonalds butt had been meaning to go to this one as it's fairly new to my neighborhood. It was small on the inside but super clean. I also wasn't aware that most orders are now done through the kiosk making ordering a breeze. You are in queue with to go orders, drive through orders, door dash orders etc but the wait wasn't too bad. I was able to pick up the grinch meal that came with dill pickle seasoning for your fries, and a pair of grinch socks. Everything was great. It's getting pretty expensive and I can't imagine picking up meals for my family but they do have perks if you joint the app that have discounted and free food items in a weekly basis. So if you're in a rush for a quick meal the golden arches does not disappoint. read more

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This location needs to be closed or the whole management needs to be terminated. Place and order for a quarter pounder meal and fillet of fish meal. Was asked to wait for order to be made. (10 f-ing minutes). Is this fast food or sit and wait food. I get out of the drive thru and go inside to speak with the manager. Who was very argumentative and unapologetic for taking so long. She states you have to wait for quarter pounders. SINCE WHEN...! If. They take that long to make, STOP MAKING THEM). I'm not going to argue with ignorance. I'm the customer, you're the service provider. I will be calling the corporate office to file a complaint and have that manager removed. Blatantly unacceptable customer service. I will also be contacting the franchise owners, Howard and Phyllis Goldblatt and seeing how the deal with their employees. read more

1.5 avg reviews? There is a female who does not speak English at all... or know how to read... she mess up so many orders. When numbers are missing she doesnt kno how to communicate with you. When printing is not great or something happens that requires English and reading! She fails horribly. I hope owner and corporate sees this post. read more

McDonald's - She does not know how to communicate when there is a problem. - Fast Food Near Me - Oakley, California

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What we ordered is not what we received close but a no go. Did not blame the delivery driver. He only picks up a bag that is sealed. Not going back read more

Freaking worst McDonald's I've ever been to. Every single time I come here there's something wrong with my order where I have to come inside. And service at the counter won't happen because nobody is there to help you. Front counter is always empty. Avoid at all cost!!! read more

McDonald's - Pick up counter - Fast Food Near Me - Oakley, California

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another great location open 24/7; as always, i ordered through the app for some fries and frappe thx for da dinner read more

McDonald's - Fast Food Near Me - Oakley, California

1060 Laurel Rd Oakley, CA 94561 New and modern McDonald's on Laurel Rd in Oakley, CA. I stopped here on a Thursday around 4pm on my way back to the freeway. Everything looks new. I went to the drive-thru, with only 1 car ahead of me. The drive-thru has double menu lanes, and two server windows. That's all really nice, but you still have to train your staff. The order taker was okay, the cashier was okay, but the young lady who handed me my order seemed too shy for the job. No smile, no hello, no thank you.....just hang the bag out the window. Service, Grade (2/5). I ordered a Quarter Pounder w/ Cheese and a Medium Fries. Fries were hot and fresh. My 1/4-lb w/ cheese looked smashed and the meat patty wasn't juicy. It tasted okay, just it didn't seem "fresh off the grill." Food and Value, Grade (2/5). Location was super clean on the outside. There was a man in the parking lot cleaning up litter. Grade (4/5). Would I return? Yes. Staff needs more training in customer service. read more

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This is the worst mcdonalds ever ever time oder is wrong. Do not go here. .if you go inside it even worst. The employees never come up you almost have to go back there to get anyone's attention. read more

Yesterday at 8:00am, my sister and i were waiting to be serviced, a lady walked in and a hispanic guy by passed us and asked the lady, doordash? And walked away! I had a few words with him and he tried to laugh-his way out of it. This McDonald's always has issues!! This McDonalds is the worst service I've ever been too! read more

Second time coming to get a McFlurry and the machines aren't working! Really come on McDonald's this is a brand new restaurant! There is no way your machines are failing already! On top of that 80% of the time we come we always get sent to the third window to wait for our food and end up sitting there for 5-20 mins! That's ridiculous! Are food is warm not hot and sometimes we have to go back around to remind them that we were waiting still! Yes I know what your thinking why do you keep going back right? Well they were great u til they weren't. They always had fresh food until they started making you wait for your food at the third window and now they are turning off their machines early because they have lazy workers! McDonald's please send a DM out there for a week to get them back in shape and also do random pop ups! read more

The worst customer service ever just cause it's new location, don't mean u don't know basic customer service skills and also what is the point of having a pick up window for DoorDash when you guys don't leave it out there and then and then we get when we go inside, they only prioritize, the drive-through and the people inside they take literally the longest time to simply like get a hold of you or even simply ask what do you need at this point just hire these damn robots cause the customer service is not there at all I feel like robots will do way better and I'm against that. read more

Chances your food will be wrong are 50/50. Chances you'll deal with a bad attitude are also 50/50. Save yourself the frustration and drive down the street to a different location. read more

I ordered fries and got Cold fries Made to order and still give some hot some cold. Wild

Basura! This place sucks, the food sucks - it's never fresh, even if you ask for it to be fresh. The customer service is trash. Avoid this place and go to the Brentwood Boulevard location instead. They have way better food at the Brentwood Blvd location- it's always fresh and the customer service is way better. I've been here in the daytime and I've been here at night and the night shift always gets the order incorrect. Every single person who works the night shift sucks. I live right around the corner so I come a lot because it's closer than the other location (and it's 24 hours) - but I honestly don't mind to drive the extra few minutes . Tonight is my last time coming here, this place needs new management and will not last long under current management. Mark my works! ¡MIRA LAS OTRAS RESEÑAS! ¡ALÉJATE! ¡Basura! Este lugar apesta, la comida apesta, nunca es fresca, incluso si pides que esté fresca. El servicio al cliente es una basura. Evite este lugar y vaya a la ubicación de Brentwood Boulevard en su lugar. Tienen comida mucho mejor en la ubicación de Brentwood Blvd, siempre está fresca y el servicio al cliente es mucho mejor. He estado aquí durante el día y he estado aquí por la noche y el turno de noche siempre recibe el pedido incorrecto. Cada persona que trabaja en el turno de noche apesta. Vivo a la vuelta de la esquina, así que vengo mucho porque está más cerca que la otra ubicación (y son 24 horas), pero honestamente no me importa conducir los pocos minutos adicionales. Esta noche es la última vez que vengo aquí, este lugar necesita una nueva administración y no durará mucho bajo la administración actual. ¡Marca mis obras! read more

I was in the area and decided to stop by late on a Saturday since my kids were hungry. I was waiting to order and it took a while to take my order. A car that was after me on the other speaker they took their order first. So they are a little unorganized. Our order was right but prices have definitely gone up. Overall okay experience . read more

Food always cold and service is horrible. When I ask could I get a new burger because it was cold they put it in the microwave and gave it back to me with the paper half off. By the way it was the store manager standing right there. read more

I don't have any complaints about the food. It was fresh and well cooked my issue is on how toxic their work environment is I went in with daughter and I literally heard the manager screaming and treating the employees horribly my child was scared from the heated shouting it was very uncomfortable to seat there and wait for our food this event was last week and I wish it was the first time this happened but sadly it's happened multiple times that I've gone in I truly feel bad for the employees that have to work in that hostile environment no one should be treated in their work place like that upper management should do something about it, maybe retrain their Managers or something. I hate to totally sound like a "Karen". Btw this event I'm talking about happens during the day shift last Wednesday around 1pm I wish I would of kept my receipts to prove I was there. read more

If I could give this place a negative rating, I absolutely would. Visiting this location felt like gambling with my time and sanity, thanks to the horror stories I've read on Facebook groups. I'd only been here twice before today, and I regret giving it another chance. This morning, I was on my way to drop my child off at school after a medical appointment and decided to stop by. I ordered a #2 meal, and despite the drive-thru attendant mumbling her way through the conversation, we somehow landed on a #2 with a Diet Coke. I didn't specify the exact sandwich because my son wanted it, and frankly, I couldn't tell you what it was now because of what happened next. After paying (side note: the girl taking the order needs serious help enunciating and speaking up), I went to the pickup window only to be handed just a sandwich. I politely pointed out to the woman working the drive-thru that the Diet Coke and hash brown were missing. Instead of addressing the mistake professionally, she immediately went on the defensive. She checked with the girl who took my order, and together they decided to gaslight me by claiming I had only paid for a sandwich. First of all, why would I mention a Diet Coke if I hadn't ordered the meal? Second, instead of apologizing or attempting to resolve the situation, the drive-thru worker--who was an ordinary-looking Hispanic woman with an attitude problem--decided to stare at me like I had just insulted her entire family. Then she started laughing. Laughing. At a customer calmly explaining an error. At this point, I was floored. I reiterated that I had ordered the full meal, not just a sandwich. Her response? More smug laughter, like I was trying to scam Mickey D's out of a hash brown and a drink. Newsflash: I wasn't angry--until this woman decided to act like a deranged villain in a bad sitcom. The situation was beyond absurd. It was clear she didn't care about customer service, professionalism, or even basic human decency. Her behavior suggested she's either deeply unhappy with her life or fresh out of a prison yard, where this type of combative, unhinged attitude might be acceptable. Either way, she's not fit to be the face of any business. Ultimately, she turned a minor, easily fixable issue into a bizarre and humiliating spectacle. All I wanted was for my son to get what I ordered and paid for. Instead, I got disrespect, mockery, and the distinct impression that this place hires people who despise their jobs--and their customers. Avoid this location at all costs. read more

I went to this McDonald's last night and got a Big Mac meal for my son, he only like ketchup and pickles on his hamburgers. I get all the way home and found out, there's no pattys at all. I had to go back there and get another one. This isn't the 1st time they've got my order wrong. Ugh..... read more

2 older ladies working in the afternoon drive thru need to quit their jobs if they're so miserable working. GO TO THE BRENTWOODS MCDONALDS !! unless you want to be treated rudely by the manager with glasses. will be reaching out to corporate and reporting the store read more

I've been here a few times and the service here is trash every time. Either you go inside and workers will just look at you and ignore you when you come to the counter, managers are also rude and snappy with you as if you're bothering them just being there, and going through the drive thru they often forget some of your items or make you go wait for your food at the third window for like 20 minutes without anyone around to help you. Unfortunately it's the closest McDonald's to me, but after today I'm going to start driving out of my way to go somewhere else. I made a mobile order, double checked it was the right location, and then pulled up to the drive thru, gave them the code, and the girl says they can't find it in the system. They told me to pull up to the first window, meanwhile I'm triple checking I ordered it for the right location, which I did. And I showed her my order, she says it's weird it's not working and she's gonna try to switch it for counter pickup, that doesn't work but somehow now it says for a different location. Long story short, she gets the manager (the cashier said the manager's name was Lulu) and the manager is yelling at her being extremely rude and tells her to tell me I can go pick it up at the other location in another town or pay for it again. I ask to speak with the manager herself to clarify, and Lulu the manager refuses to speak to me and is basically like oh well. I don't think it's right to have to pay twice for an order when I ordered it at the right location in the first place. The cashier (who was very nice and just trying to do her job) told me this has happened before. read more

Wow, how are these guys in business. If you are not DoorDash or getting a meal to go, you are going to get ignored. No soda machine. No one at the counter. You only see someone when they are putting a DoorDash order on the counter. So that means no refills on a soda. And if you do catch someone coming to the front, they cannot speak English! And you think that's not a big deal, but when they ran out of pickles, the other day, they sent someone to the grocery store down the street and they bought bread and butter pickles. And let me tell you, if you can't read English, you'll find out quickly that bread and butter pickles are garbage. I do not know how these guys got at McDonald's, but I can guarantee you that they can get one, anybody can. What a joke. And to add insult to injury, we decided to order some ice cream for the kids at the end of a very subpar meal. 30 minutes later, two caramel sundaes and three McFlurry show up. They are literally melted. Can't get anybody from the counter to fix it. This will be the last time we come here. read more

Im concerned about the children who walk over the homeless people outside McDonald's. An elementary school isn't the best location, likely why it was originally rejected. No playground, no security. More homeless people are sleeping in the parking lot in an already dangerous intersection. Being open 24 hours is risky. read more

McDonald's - Fast Food Near Me - Oakley, California

Went today and repeated my earn points reward number twice and come to find out they never logged it in! I threw out my receipt so I can not claim missing points because I trusted them! What a joke of a place! Bad me for wanting a quick bite before I run errands. read more

McDonald's - Just switched to lunch menu and food was served cold! - Fast Food Near Me - Oakley, California

This location just recently opened. I've been here 3 times already and today was it for me. The last 2 times I've been here, something from my order was missing. Today, I waited 20mins on curbside pick up. I finally decided to go down and get my order. I understand it's lunch time, knowing this location is new, near two schools. Hire more workers. I only saw 3 staff on the floor, I'm not talking about the cooks or drive thru., the employees were scrambling and trying to get everyone's order. TO THE OWNER or GM for this location, hire more staff. You guys are near two schools, don't be cheap and over work your staff. read more

We ordered several meals and the manager (Sara) handed my husband two bags. The bag of fries fell and we were able to retrieve them. (This individual releases the bag prior to making sure you have full possession.) She looked upset at us but we told her that the fries appeared to be fine. She handed my husband 4 drinks so my husband reached out to grab them. The brake hold accidentally disengaged and our car rolled forward. Thankfully there was no car in front of us and we didn't hit the building. We went back around and my husband tried to explain what happened. Sara didn't care or try to listen. I spoke to her in Spanish and tried to explain what happened. She said we hurt her arm and told us to move to #1. We waited for 10 mins and no one came out. We could see her pointing at our car from the window and she was clearly upset. I was able to get the attention of a male employee (Francisco) and he agreed to bring us our drinks. We explained what happened and told him that now our food was cold. He agreed to give us fresh food. Last week, my husband got food and Sara handed my husband the drinks. They fell. I've never had an employee hand bags of food or drinks and release them without assuring the customer has full possession. I wouldn't recommend this store at all. read more

They keep getting my order wrong every time I go! They undercook their food which is nasty and unsanitary. They should hire more employees for this place!! Absolutely do not recommend!!!!!! read more

Been there twice, and now I'm done. First time going was dine-in. They wouldn't help anyone in person. They just kept directing everyone to the kiosks on the wall to order. The second time I ended up going through the drive-thru and I ordered a medium fry for $3.99 that came only half full! Fast food is no longer cheap, so at least give me what I paid for. This location gets no more from me. read more

Went to the drive through late I believe it was 12:50 ordered 40 piece nuggets and 2 cheese burger meal large waiting 3 for my fries which they were nice and hot but my cheeseburger were cold had no ketchup on it barely and my 40 piece nuggets were nasty and soggy kids didn't eat what a waste of money and time very disappointed. The staff was nice and professional with the little interaction we had! read more

The coffee doesn't taste the same and this McDonald's is slow. No playground. Be nice if coffee was better. The place is new and clean, which is a plus. read more

$60 order. Got two bbq sauces and 3 packets of ketchup. I ask for more and different sauces. Immediate response is its going to cost money. I was a bit confused because how much we spent and how much sauce they had gave thus far but I said OK no problem and I proceed to ask for the specific sauces I want. She then says she can't give them to me because I already went through the first aisle where I paid and they don't have a register at the second window. I explained to her how much sauces I have and she does not budge. I then explain to her how it's not my problem that they don't have a register at the second window if I am OK with paying then let me go ahead and pay so I can get my sauces. she says there's nothing she can do. Also completely rude to me the entire time. Complete joke. I get some places will enforce the sauces costing money and some won't, but if you are going to maybe have the decency to be prepared to take the payment? Makes no sense. Never coming to this McDonald's again. read more

For 3 consecutive days, their system is down when im ordering before going to work at around 2AM. I dont know if they just dont want to work or what on that time. But for 3 days their system is down? Impossible. Disappointed read more

Drive through is very slow. There are two lanes and just one staff. A few times I've been here and still the same slow service.

Thee most trash McDonald's. Closing time is 1030pm Christmas Eve hours. They shut everything down at 9:45pm.....

Waited at curbside for over 35minutes. No staff came to tell me anything about any delays. So I went through drive through. total time to order my food and receive it was just over an hour and I'm not exaggerating read more