I whent there after work @ 9:02 pm and they took to long just for one easy to make happy meal they took to long in serving me that I got home @ 10:04 pm I don't know why it was so slow if it was late at night and it was little cars in front of me , but next time please don't take to long in just one happy meal ok and be aware that this is not a safe place eather to be waiting to long at night . i just give you a start caouse I can't belive what was the holddonw poor costumer service they have here read more

The worst place I've ever been to, no cashiers!!!! They want you to do your own order!! Wth!! What if I have questions or specific requests plus the service is horrible it was a Caos!! Last time I ever come to this place read more

Had to pull off to the Side to wait for my fries, and when I got my fries the employee Diana literally handed me the fries and said "here". That is really bad customer service, you don't hand something off and say here especially to a consumer. She deserves to get written down and needs to get taught to give customer service. read more

So slow, bad customer service. They're not trying. Long lines. place is dirty, stuff on the floors tables not wiped.

They need to improve their customer service! The wait is ridiculous! And they don't always get your orders right!

If I could leave NO STARS and shut down the place.... I would!!!! Please watch the food workers close as well as the cashier's; cross contamination is very likely. Everyone has access to food with unwashed hands! The cashier decided to help the food workers by placing my order in the bag without washing her hands first. I don't think anyone would like to eat breakfast after seeing the cashier handle 20 different cash transactions, and then touching your food!!!! PLEASE WASH YOUR DAMN HANDS IN THE FUTURE!!!!! read more

I went to the door to get a closer look and they do not wear masks here! Beware! There hasn't been a time where I've been here and they haven't messed up my order either. read more

Drive thru worse customer service park for over 20 minutes got off my car asked for my food was told not ready and they didn't even care no sorry nothing. I wont recommend this place. Also incomplete orders everytime I go there. after this bad service I wont be coming back read more

Horrible service, went in this morning they took 15 min to give me 2 sausage mcmuffins while i was waiting for my order I looked at all the workers and just let me say they are SO RUDE! I was watching 2 workers while they worked and i believe it was one of the managers who asked the cashier something and she straight looked t her and rolled her eyes finishing the sentence by whatever... then if you ask them for something they either give it to you with attitude or they will act like they didnt hear you and walk away... worst Mcdonalds ever they do not hurry up and have the worst customer service! read more

I usually don't write reviews because I sometimes don't care if my food gets messed up but this place was the worst. First the women helping us was pretty rude, the counters were dirty, they messed up our order and when we asked for ketchup and salsa they didn't put a single one in. I wouldn't go to this location again. read more

Wish they would make up their mind. Got told that they were only accepting orders through the kiosk. Place order for a drink and go up to pay only to have the two people in front of us order at the counter and then the person behind us was told to order at the kiosk. Make up your mind people. This is why I go through drive thru. read more

Drive thru is Soooooo SLOW Went here yesterday around 10:45am, we waited in line in drive thru for 25 minutes for two large iced tea's. We finally get to the window to pay, the girl is taking orders and doing the money. She can't multi-task, and seemed like she was on drug's. Terrible service read more

They always forget to put in the sauce. It had been multiple times already that the employees forget to put the sauce in the bag when I already told them I wanted the specific sauce. read more

So tired of coming here everything asking for extra something it can be anything and they don't even bother to do it!! Quit your job if you can't follow simple directions, worst mc Donald's ever!!!!!! read more

Slowest .... McDonalds.... EVER! Sitting in the drive thru as I type this! It's so slow the first window girl is carrying on a convo with the car that is parked at her window. read more

I've been here several times and the drive thru is super slow. Took 10 minutes to get our food.

I wish I could know the name of the dumb ass that doesn't know how to use a blender. I wanted a chocolate chips, not ice shards.

It sucks to mobile order here. People don't respect others who mobile order and park in the spaces designated mobile orders. Maybe they should start putting a cone to block these spaces. This McDonald's gives you stale French fries that have been sitting there for a while instead of making fresh new ones later towards the nught. The wait times suck at this McDonald's during the day and evening. If this is a corporate McDonald's someone help these guys. They have terrible customer service. Getting tired of coming to this McDonald's location. read more

Order a large coffee around 9:30PM, highly disappointed seeing employee mix old coffee with coffee that was being brewed from under the machine. The manager was right next to the employee while doing so, you would think with what's going on with the COVID-19 they would be more cautious. I'm aware of the policy of letting the coffee maker finish brewing before serving to customer. read more

The Worst Mc Donald's I ever went to. Nothing but young kids working in there , that don't give a shit how they cook the food. The burgers are never fresh and the fries are always cooked in old grease . The fries taste like potato chips they are so crunchy and old tasting. If you bring it up to the manager on the night shift , she lies and says she doesn't know how to change the grease . They want 15 a hour but can't even make some fries and a burger smh read more

Really no one but one person taking orders up front . And I have to wait 10 mins and I'm first in line . They only care about the drive thru yet that takes 30mins to get Thur too . Seriously 3 guest walked out when I was here . They don't care about customer service at all read more

This place is so disorganized today it's not even funny! Drive through took 45 minutes with every single car and every order wrong! Not only did they give me only half my order they gave me an Oreo shake with just Oreos and no ice cream?? Haha that shit was funny! Manager had to keep coming outside to deliver all the wrong orders and the best part is he would get locked out the back door. Instead of going around to the front, he would wait 2-3 minutes at a time for someone to open it after pounding on the window hard af read more

It's the closest McDonald's to my house, but it's the worst at nights with the drive Thur. The lines are long and my simple orders get messed up. EVERY SINGLE TIME I come here and get in the drive thru, they make me park on the side and wait until someone brings me my order. read more

I can't give 1/2 a star but when I'm in a double drive thru and the lane next to me takes 4 people before I have to yell into the screen "hellllllo" I am not going to be a happy camper. Luckily for them I can't back up and I must stick it out to order. Awful service. read more

McDonald's -- I'm Hating IT!  That should be the new slogan for this McDonald's. (Stolen from another yelper). Drive thru wait time is ridiculous, really I waited in line Tuesday evening at around 10 pm for at least 20 minutes. Both the worker and manager on duty was at the window once I got there neither apologize for the wait time. I complete the online survey, if they don't care about their yelp rating, hopefully, people will start completing their survey. Bonus, free quarter pounder with cheese after completing. read more

Worst f'n service ever !! They always have the worst attitude . I can't wait till everything is automated so you can get rid of the employees you have working here . They can at least greet you or thank you . They Literally open the window say an amount give you the receipt and close it. Next window opens hands out the bag and closes window . Like is this all of my order wtf ??? Can you tell me what contents are inside of the fkn bag ?? And say thank you for making your pay check . Damn read more

if you order on any mobile app, expect 4 out of 10 of your items to be nonexistent in the bag. 90% of the time i have one item missing from every order. maybe adopting a method like Wendy's or getting special fast food associate to DOUBLE CHECK THE BAGS... i'm sure it would be helpful for everyone that orders on an app. it's tiring having to get my money back and reorder when Mcdonald's could have absolutely got it right the first time by making sure that the orders are fulfilled in the correct way every time instead of being half assed about it. read more

Bought a couple cheeseburgers here I left n threw the receipt in the trashcan outside. Took a bite of my cheeseburger and it was disgusting. Since I h had drove off I didnt come back till I was back in the area I askd for my 3 dollars back cause I shouldn't have to spend a penny on a nasty burger. They would give me my money but instead offered me another 1 of their disgusting burgers. I casually walked away and will never return read more

Worst experience of my life!!! they told me to pull over to wait in the front for my soda and when I asked if they could just pour my soda in a cup and I would be gone Oscar the manager was very rude told me"to move out of the way" because his friend behind me was waiting for his food that was already done. all I had ordered was a soda. He was very rude I will never go there again! There was no need for him to be so rude or to keep me waiting in the drive thru or try to make me move when I only had a soda. read more

Horrible customer service! I can't believe they turn you away if you don't want to use the kiosk! What is the point of eating in. Also they have to have in mind not everyone know how to use it or read English. read more

I work around the corner. Between picking up breakfast/lunch for myself, grabbing some to go for my boyfriend & picking up large orders for the company, I have experienced highly inconvenient situations. Over charge, added items on bill, not enough food in bag, runny eggs in my breakfast sandwich, large fries with fries for a small, rude customer service.. this McDonalds is a mess. The last time that I had a problem was about 3 months ago and I did call to complain. I am still waiting for the complimentary meal card that was supposed to come in the mail. Since then I have went from a 5 day out of the week customer of multiple orders to a 0 day out of the week customer. I will not eat here, I will not pick up for anyone else here & I actively advise others not to eat here as well. read more

4 sausage egg McMuffins... that's all I asked of them. But it doesn't start there. Pulling up to the (double stal) drive thru, during mid morning, it took to long before I even got a greeting and even then I was told to wait a moment; a couple more minutes. As I'm finally placing my order that should be coming out to about $8 but instead is displayed as $16. I saw this and immediately (and politely) asked for a proper total. A couple screens later, the proper total was displayed and we moved on. Paid for my order as the attendant repeated my order back to me, four Sausage egg McMuffins. Got to the window for my food, pulled past the window before I decided to check the bag and noticed it was really heavy. Now, I know how heavy one sausage egg McMuffin is, I've held enough of them. I can imagine how heavy the bag would be, but this bag... like a brick. So open it up and what is it? Like 8 sandwiches, not even one sausage egg McMuffin... So I walk inside, there's a line to the counter, this location only takes orders through the kiosk... so as I'm waiting wait for some people to get the hint (patiently), mainly because ABSOLUTELY F*ing NO ONE was tending the counter (which is why only taking orders through the kiosk is a terrible idea). After about five to six minutes of waiting, I finally get to the counter and I tell the employee about the mix up. She takes the bag AND my receipt, goes to the side of the store, puts the bag I got down. I assume she's told the cooks to get on the order and I proceed to wait another (honestly here) 12 minutes... before the same employee who addressed my issue asks if I'm still waiting... "yes, I am" as I'm leaning, assuming an attitude. She asks for my receipt.. and I reply that she's already taken it. After going to the back, comes back and says that the receipt was thrown away and it was never remade. Another 4 or so minutes later I finally get my order. And that's it Just kidding. I get home to finally enjoy my glorious golden goodies, all psyched. Got a bowl packed, ready to enjoy my day off. I take my first bite and it's absolutely awful. The English muffins weren't crisp, the sandwich tasted unseasoned, just terribly bland. Like taking a bite out of cardboard. The egg was as thick as an entire sausage McMuffin. All in all, I'd recommend the extra miles to the next nearest McDonalds. The location needs a new manager, staff completely by the looks of the rest of these reviews. read more

If i could give no stars I would. I could rant and rave about the shitty service, but i wont.Many thanks to the drive thru crew... this time for the melted ass mcflurry after we specifically asked for a new one, after we got asked to sit up front. I hadn't realized there was another McDonald's nearby. I shall be going to that one from now on. Hopefully they are more capable of not screwing up, but my expectations for any customer service job are very low nowadays. I hope they turn this McDonald's into a parking lot. read more

They had a post outside their door stating their closing the lobby at 10pm today 1/2/2016, yet customers arrived beforehand at around 9:48 but they closed earlier then expected. They need to know when to not lockup and tell what's the correct time. read more

Worst place ever! The Manager Maria is rude. My order was completely wrong. This is the 3rd awful experience there. DON'T EVER GO TO THIS MC DONALDS!!! read more

This mc Donald's sucks!! They mess up my order when I'm in Perris I now driver to mc Donald's on Ramona express way up Perris blvd.. They're faster And have my food correct!! read more

This is the worst Mcdonalds in America. No kidding. They have a poster in the window for 2 for $4 for mix and match bacon, egg, and cheese biscuits with sausage egg and cheese mcmuffin or bacon egg and cheese mcgriddle. When you order, however, you are ONLY allowed sausage egg and cheese mcmuffins. False advertising!!! Also (this is worse) when I asked for a cup for water I was refused WATER. "YOU can buy a bottle of water but we don't give cups for water." This is actually a crime in certain parts of the country but I'm on a road trip and have no idea if it is here. Never come to this place read more

McDonald's -- I'm Hating IT! That should be the new slogan for this McDonald's. They hate children. After visiting the nearby train museum, I wanted to buy my son an ice cream cone. Just a cone. Because of his allergies, he can't eat diary. I know, pretty sad for a two year -- who could never enjoy the taste of ice cream in his life. Both the worker and manager on duty said, they would need to charge full price regardless if I want the ice cream or not for the cone. I told them both, that I've been to over 20 McDonald's in the SOCAL area and they always charged me twenty five cents (usually the price of a sauce). In fact, the manager even ignored me at first (with her back against me). She knew I was asking her a question. Now you tell me, how can I walk back to my car with empty hands to my two year old boy? Exactly. It was hard. Truthfully, McDonald's needs to train their employees on better customer service and an ounce of compassion. Folks, there are a million fast food restaurants. McDonald's have gotten too big for us. They only care about the McBuck! read more

Food was hot and good as expected. Manager was so understaffed that she was working hard but not delegating, or getting the team to work as well as she was...disconnected team. Bathrooms, service counters, and garbage couldn't have been any less attended. The dining area was spacious and fairly empty, however, for as large as the place is, eating the furthest away from the counter was still like eating next to a critical patient in a hospital with all the alarms and beeping. Very annoying and seems an unnecessary use of drive through notification. THEY probably don't even hear them. Shame. Nice building, needs better management. read more

Horrible service! Employees are so rude! They get mad when you order a lot of items from the menu. They're machine for ice cream never works. They always mess up my order. Stopped going after the 4th time they either give you something different from what you ordered or they forget to give you an item you got charged for. The food is always over cooked. The lettuce is always old and brown. They slap a whole tub of mayo in the chicken sandwiches and the bread is always stale. The line is always backed up, you want Mc Donald's? Okay you'll have to wait for 20 minutes to get your food. read more