Andrea was suuuuuuuuper nice to my sons in the drive thru. A 5&3 year old wanting to place their own orders requires patience and grace and she delivered on both with a warm smile. The food always slaps but it's the customer service that has you going to specific locations. The other woman at the pay window was super nice as well I just didn't catch her name. We went drive thru so I didn't see inside. read more

Quality in this in n out isn't what it used to be.. I asked for a double with extra lettuce! read more

In-N-Out Burger - Double double , "extra lettuce" - Burgers Near Me - Riverside, California

I Asked for Lemonade, They Handed Me a Glacier I walked into In-N-Out expecting the usual clean, efficient, almost suspiciously consistent operation--order, receive, leave, no drama. A controlled system. A place where variables go to die. Then they handed me the cup. I knew immediately something was wrong. The weight was off. Too dense. Like I'd been issued a weapon instead of a beverage. I peeled back the lid and stared into it--an arctic crime scene. A frozen mass. Ice stacked on ice like someone was trying to preserve a body for transport. Somewhere, deep beneath that frozen architecture, allegedly, was lemonade. Allegedly. I tilted the cup. Nothing moved. The ice had formed a coalition. A solid, unbreakable regime. I jabbed at it with the straw like a man digging for survivors in a collapsed mine. The straw bent. Of course it did. Weak plastic against industrial-grade ice packing. At some point I had to ask the question no rational consumer should ever have to ask: Was there ever any lemonade in this cup at all, or is this an elaborate performance piece about scarcity? Because this wasn't "heavy ice." This was strategic over-ice. This was policy. This was a decision made by someone who looked at a cup and thought, What if we gave them almost nothing and made it technically legal? I've been to In-N-Outs across different cities, different moods, different states of mind. I've seen consistency. Reliability. A quiet, almost religious devotion to doing things right. This was none of that. This was a breakdown. A fracture in the system. A rogue agent behind the counter waging a silent war against liquid. You don't expect betrayal from a lemonade. But here we are. I paid for a drink. I received an iceberg with a rumor of citrus. Unacceptable. read more

In-N-Out Burger - Too much ice - Burgers Near Me - Riverside, California

Conveniently located right off the 215 FWY off Van Buren Blvd. and Opportunity Way by the 76 Gas Station with plenty of parking and dual drive-thru. I was driving by and noticed it wasn't busy so I drove through expecting a fast visit. There was only one car ahead of me, but I still waited about 15 minutes for my meal. I ordered a 'Double-Double with Animal Fries and Strawberry Shake'. The bread was a bit over toasted, and the shake was actually warm by the time it got to me. Regardless, I still enjoyed my meal. Ingredients were fresh. Employees were friendly and apologetic for the wait time. I enjoy that In-N-Out offers your meal in a box so that you can comfortably eat in your car. Overall, I had a decent experience at this location and will return. read more

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I can't believe I'm writing a review on in n out. However, it needs to be said. I order a cheeseburger animal style and had a piece of hair in my burger wrapped around the lettuce and stuck to the cheese,then my fries were old, hard and cold. I don't know what's going on but the service seems to be declining. To leave off on a positive note I thought it was impressive by the manager stepping up and taking orders outside with his employee that seemed to be getting swamped with cars. Great Leadership! read more

I'm not into burgers period. But my family love in n out, so whenever we travel to SoCal we have to stop and get burgers there. Although I don't like burgers, I will definitely eat in n out. Always great service, plus it's not really that bad. Always fresh, they even come great you at your car. This Riverside location is near our family so whenever we fly down and visit, we either go to this location or the one near LAX. I don't mind supporting this company at. Employees are trained properly, place is always clean at all the locations we've visited. My go to is regular burger, and fries. I like the way the fries are cooked. Nice and crispy on the outside. I hear in n out is finally opening up a location in southern WA. There's a couple in OR. Hopefully soon there will be one near Seattle. This way my family can get their burger fix while I get sushi. read more

In-N-Out Burger - Taking our orders - Burgers Near Me - Riverside, California

Thought I reviewed. Anyway, glad they finally put an in n out in the neighborhood...no more driving far out. The service at times can be better. Of course it's a place to go. read more

If you like your fries light or extra light, don't even bother with this location. I would rather drive across town or into Moreno Valley. This location does not understand how do their light fries at all. 3/4 times I always have to send it back. And these are just the fries. Half the time they can't even get your order correct. You always have to check your order before you leave. I NEVER have to do that with any other location. You can tell they do not care at this location. read more

The food here is garbage and the wait times are insane. The parking lot is a nightmare, the drive thru lines block the only entrance and block the entire flow of the parking lot to get to other businesses. The orders never come out correct, fries are always soggy and tasteless, and the burgers are sloppy. If you want quality food, go to another location. If you have to eat here CHECK YOUR ORDER BEFORE YOU LEAVE. Like check your* actual burgers, don't just check to see if it's all there. read more

I don't know what the heck this is, but not my order. Not what I ordered, this is not a 3x3. read more

In-N-Out Burger - Just got home from the drive thru, ordered a 3x3 and this is not it!!!! - Burgers Near Me - Riverside, California

I've visited this location a couple times now since I moved to the south Riverside area. I've found that the burgers and fries are always done very well here! Other locations can be a bit inconsistent but this one gives you the excellent In N Out quality and taste along with good service. If you're not familiar with their options or are visiting from out of the state, I recommend the Cheeseburger or double double with grilled onions and animal style as well if you like pickles. Animal style fries are always a must too. It can be packed at times, but that's not a surprise. I came here before noon on a Saturday on my last visit and found things to be quiet and clean. My favorite In N Out location in the area! read more

First time at this location with my mom. Friendly staff. Loved the food always. Their layout of the drive thru is pretty good. Only waited 15 mins in the DT read more

So far so good! Only bad thing is the tables are dirty and no person in the lobby. Weird! Food is great as always. Seem very busy for dinner in the drive thru but inside was not so unsure why the do I g area was dirty. Gave 4 stars because I expect more from In N Out when it comes to cleanliness and service. read more

In-N-Out Burger - Burgers Near Me - Riverside, California

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It's been a long time since I've sat in and In N Out and dined inside. This one was empty inside so I couldn't help it! Not to mention the drive thru line wasn't that long either! Way better than the location by Pigeon Pass! Also I know the weather has been getting chilly, so take advantage of the In N Out Hot Cocoa. Mmmmm, it was perfect on a chilly night and they added marshmallows! read more

In-N-Out Burger - Burgers Near Me - Riverside, California

Got food poisoning and have been sick for couple days puking my guts out and I've never had gotten sick from in n out in any other location just this one read more

Food is always on point. Best service and staff. Recommend the 3×3 Fries are often a little under cooked - order "light-well" for best taste. Usually very clean and well maintained. read more

whoever was working the drive thru line today 5:30pm is unbelievable. they skipped me twice to take his friends orders who i saw him dap up, despite me being in like 5 minutes prior to them both. then the shakes i ordered were only half filled. this location used to have good workers but it seems like they just hire anyway nowadays. read more

Burgers are fantastic, service was perfection, and the restaurant was clean. David at the register and he was very efficient. read more

In-N-Out Burger - Photo of me outside by the sign. - Burgers Near Me - Riverside, California

I went to this location the day after NYE. Not sure what exactly the issue was, but this was by far the worst service I've ever experienced. I've been to multiple locations all across SoCal for so many years and never, I mean NEVER had an issue with my order being wrong. I ordered two plain cheeseburgers, which typically means bun, meat, cheese. For the most part, I think it's safe to assume that a majority of places that sell cheeseburgers would assume the same thing. I gave my order to the person who was standing outside. She seemed to be confused, so I clarified my order to her a couple of times. She still seemed confused, but said she had my order in and allowed me to move forward. I get to the first window to pay, and the girl relays my order to me. It was wrong. I explained my order that I wanted exactly the same way as I did with the first girl. For some reason, this girl was also confused. I had to repeat myself several times for her to understand what I was asking for. She said she finally fixed my order, and allowed me to move forward to the second window. I got to the second window, and they handed me my bags. I looked through the bags, and my order was STILL wrong. I explained to the girl at the window and her manager what I ordered. They continued to go back-and-forth, laughing, and told me that I was not ordering my own order correctly? I know I visibly became frustrated, and I explained myself for the last time. I said I was not going to wait for them to fix my order and I would be coming inside for a refund. Somehow, they finally got my order right. On top of this, the line was ridiculously long and took forever, longer than it should have compared to other locations with the same amount of staff. I will never go to this location again. read more

Kylie service to me was amazing. Very helpful and sweet. I will be coming back to this in and out because of Kylie, thank you.

The food of course is a 5/5. The service was good as well! 4/5. The place was clean! 4/5 read more

In-N-Out Burger - Burgers Near Me - Riverside, California

My stars is based on employees taking orders, so this the third time ( I'm already home and I don't want drive back from Orangecrest to complain) I asked for a flying Dutchmen with cheese and whole grilled onions to serve as buns, I want it mustard fried, with picked and chilis inside. Last night they gave me only one onion in the middle !!! No pickles and Chili's always in the side Last month I only cheese and patties and chili inside Month prior was patties cheese and on grilled onions. Funny thing is that I show the person taking the order a picture! This is so freaking annoying! If I ever go back I will be getting off and ask the cook to see the video! It's always this store too! read more

Had the most amazing lunch, Armando immediately welcomed me, asked me how my day was going, took my order, brought it to my table graciously, and with a smile! He even offered to get me ketchup and said farewell on my way out! I grew up visiting the original in n out in Baldwin park with my late grandma and hold in n out dear to my heart! Customer service is always amazing and top tier, but today 7/30/25 ARMANDO made it even more special to me! Thank you Armando your kindness made my day! read more

The worst time in drive-through ever! I've never ever experienced a wait this long at the Van Buren In-N-Out Burger. It was so bad. I just left my burger in the drive-through window. Tell that to their manager paid for already. read more

Food: Consistency is key, and this food chain has it. Service: Their drive thru was a line around the resturant on a sunday, go figure especially on the weekend. Ambiance: This was has a shade for their outside tables in the back. Plenty of space even as busy at it is. parking lot: shared with the stores around. read more

So after the movies, we decided to stop for some In-N-Out for a late night meal! This was the first time we've been to this location and it was clean inside! The burgers and animal style fries are always top-notch, you can't go wrong with In-N-Out! read more

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Disappointed with my visit poor service and incorrect order I visited the In-N-Out in Riverside (Store #353) on October 4, 2025 around 6:50 PM. I ordered two #2 combos, and my husband ordered a 3x3 as a combo but wanted a milkshake and animal fries. I also added a plain cheeseburger with no toast. We only received one drink and the milkshake. When I went back to ask for the missing drink, the cashier Alanah told me, "You replaced it with a shake." I explained again that we ordered three combos total, so one of them still came with a drink. She repeated herself with attitude, like I was the one who didn't understand, and then said, "Oh, I didn't charge for the other drink." Her only solution was to charge me extra for something that should have already been included in the combo. To make things worse, when we got our food, one of the fries was missing too. At that point, I didn't even bother going back ,I just wanted to eat and leave. I've always loved In-N-Out, but this experience was frustrating. Mistakes happen, but the dismissive attitude and lack of accountability from the cashier were disappointing. Please retrain your team on customer service and accuracy, especially during busy hours. read more

The manager was rude and the drive thru is the worse of any location I have been to. The manager thru in my face he does t care he knows the owner read more

During our last 3 visits, they have messed up the orders every single time. Not sure what the issue is at this location but even after asking them to repeat the order, they still could not get it right. It's not even as busy as other locations but this location needs to fix their service issues or change of management is needed or something. Burger buns and fries also overcooked and meat undercooked. read more

It's what you'd expect from an In N out Pros: They get your food out fairly fast as usual even with the long line and the crowds during lunch and dinner time. The food quality is consistent with the other In N Outs that I've been to. There isn't really anything extra out of the ordinary or anything really bad to be honest.. It's good to have an In N Out in this area with it's lack of food options. Cons: the usual long lines during lunch and dinner along with not enough parking. They messed up my order a couple times. I always have to double check to make sure that they don't give me cheese. Bottom line: it's In N Out. It's consistent and you get what you expect to get lol. read more

In-N-Out Burger - Burgers Near Me - Riverside, California

Came in today with the Wifey for a quick bite to eat. Food was great as usual. Just wanted to give a shout out to Luis R. in the dining room. He was giving stickers out to the kids and was on top of everything. Dude was a superstar! read more

Decided to have an early lunch and wanted to find an Inn-n-Out that didn't have a long wait. The one across from the National Cemetary was right on time. Super efficient as always. The order was fresh tasty and exactly what we ordered. They even have a parking lot that you can sit in your car and eat! Who would've thought this is how it's been my 46th wedding anniversary. Food-5 Service-5 Value-5 read more

In-N-Out Burger - Double-Double with grilled onions. - Burgers Near Me - Riverside, California

Armando had very poor hospitality skills. When taking my order he avoided eye contact majority of the time and was too focused and distracted talking to his female coworker. Definitely would recommend him to get more training on paying attention to whose order he's taking and common curtesy when talking to customers. read more

My first visit at this location two days before Thanksgiving 2024. Nice setting and landscape out on the main street. The drive thru cashier by the name of Yessy had me wait for my food for awhile. After giving me my change and drinks, she said thank you like a goodbye type. I sat there for a good minute while she was doing something else. Her co-worker was the one that came over and handed me my order. It was sitting there on the counter these whole time. Not sure if it's her first day on the job or high on something. Their fountain drinks needs improvement. Doesn't taste good. My burger was semi cold. Fries weren't crunchy, very soggy. Not sure why they need the guy's help, the one that takes the order outside. He was the one that made my drinks. I happen to order a large size. I might not return to this location. There's many more to try. read more

The food at this location is always consistently great. Service is always friendly. The line I can do with out but that would be my only complaint if I had to pick one. Unfortunately, this is every In and Out reality so they must be doing something right because I'm not the only one that keeps coming back! Keep up the good work. read more

I have been coming to this location quite often lately. So many times and recently, last couple of times I have tasted the unfresh cold burgers and fries. Condiments were out and they didn't get refilled at the time I was eating in. Soda drinks were sometime flat. I guess that's what happened when I ate too much In-N-Out burgers like 3 or 4 times in a row. Time to take a break from this location. read more

In-N-Out Burger - Burgers Near Me - Riverside, California

We had a work Xmas lunch and we ordered burgers from this In N Out. It was a big order for two different offices. It was perfect and they even individually boxed each order so everyone got exactly what they wanted and helped it stay warm. We went in day before to order and pay for it. It was ready for us at the assigned time. Made staff very happy. read more

This is our go to spot and it's usually pretty packed. The employees are all nice, the service is fast and the food is always good.

Every time I go there they get my order wrong. Considering they make over $20/hr you would think they would be some what efficient but nope. On top of that service is mediocre. The manager Armando isn't friendly and it just has a weird vibe about this location. After the 5th time of my order being wrong I think I'm done! read more

In-N-Out Burger - Burgers Near Me - Riverside, California

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I ordered at the drive-thru and sat in my car for my meal. I had a cheese burger and animal style fries. The location was kept very clean and it looked maintained well. The burger was good, but the fries must be the soggiest fries I have ever had. And to add the cheese and spread over already soggy fries was just criminal. I ended up only eating my burger. As for service, the cashiers were in such a rush that it felt like they had lines along the block! Realistically, I was only 1 of 3 customers at the drive-thru. The unnecessary rushing resulted in a very unsatisfactory meal. read more

In-N-Out Burger - Cheeseburger, Animal Style Fries - Burgers Near Me - Riverside, California