It is so ridiculous that McDonald's ends the breakfast so early at 10:30 am . They need to extend it till 11:00 am.. They need to change the time for breakfast.. read more

This is the worst McDonald's I've ever been to. Manager if you're reading this, Tuesday August 25, 2026 8:30pm crew . They stink. I waited for 15 minutes while Michelle ran back and forth helping doordashers etc. she must have passed me over 10 times and ignored me . Nobody came out from the kitchen to help . I'm a patron who made the effort to go inside to pay for my food but instead you prioritize and help window orders instead . You guys stink and Michelle and the supervisor at this shift needs to be fired . You stink!!!! read more

French fries all day everyday! Gosh, I love McDonald's French fries so much. They are just so good! Perfectly fried and salted a plenty. McDonald's has one of the best fast food French fries. In my opinion at least. You might feel differently and that's okay. :) Service was fine. They were fast with it. I hit the drive thru and was in and out super quick. It was an easy stop for a craving lol The fries were piping hot! Probably came right out of the fryer. They were so hot. I let them cool down and they were great. read more

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The drive-thru lacks interest at best, with having " various" opening times. If they're not ready at said opening of 5:00am...it will be 5:20?? People wait and wait at the beginning of the drive-thru and clog up the whole parking lot. Then when it does decide to open, it's a rat race to get through it!!! read more

You can't deliver at the window because someone has to get cups out of the back? You bring out the food we're waiting on and treat us like we're trying to rip you off (a woman in her 50s and her 24-year-old daughter have nothing better to do for $15 worth of food) and you can't tell the difference between Oreos and mini MnMs.... Do better. read more

Placed a mobile order like I usually do and originally selected drive-thru pickup, but it was so packed around 10 PM that I switched to inside pickup instead. Honestly, I didn't expect it to be that busy at that hour, and I felt a little bad for the workers trying to keep up with the rush. That said, the food was ready in about 10 minutes, which honestly isn't bad considering how slammed they were. And as expected, the food tasted exactly like it always does--reliable, no surprises. Solid late-night McDonald's run! read more

This specific location is honestly always an unpleasant experience & the only reason I even go on occasion is because location but I always end up disappointed. The staff is rude, the wait is always long, and tonight my burgers were not customized by any means. It's annoying to pay extra for things like mustard, ketchup, pickles, and onions and they STILL don't add them! I'll probably never be back to this location because I've been disappointed too many times now but it could definitely use some improvement. read more

McDonald's - Extra onion? - Fast Food Near Me - Placentia, California

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We ordered to go. After 15 minutes there was no food and the order disappeared from the list. Every other customer was very upset as well most left. We never received our food. We asked for just our drinks but didn't even get those. I feel sorry for the employees. There weren't enough of them and they were beaten down by the environment. Wed like a refund but they won't do it. The franchise owner(s) need to be exposed and face public scrutiny. We'll look them up and see what we can do. McDonald's corporate. Close this one down, sell the land and building and let the franchise owner take the loss. read more

I visited today with my grandchildren and was disappointed by the cleanliness of the dining area. When I politely asked if someone could wipe down the tables where families with kids sit, the first response I received was that there wasn't enough staff. While I understand places can be busy, it came across as dismissive and a bit rude. Clean tables are important, especially for children, and customers shouldn't have to feel like they need to clean their own seating area. I hope this can be addressed, as it impacts the overall experience for families. And too top it off she walks to the back holding her phone .. lol sure busy read more

Slowest McDonald's No staff Staff not friendly Took over 25 minutes to get app order. read more

"didn't have hash browns" so I had to accept a refund or fries. When I spoke to the manager they magically had one hash brown....they refused to make another one and only offered me a refund. Laziness disguised as customer service. read more

Service here is really awful. Been waiting for 20mins for a burger and fries!! Like this how slow a "fast food" now! Fries is cold too smh read more

McDonald's - Does it look like honey mustard? Can't even give the correct stuff smh - Fast Food Near Me - Placentia, California

My friend and I came to McDonald's to have a lovely meal. How we were wrong. We pull up to curbside and order and yk we're chilling, but it got to the point where we were waiting in the car for so long we weren't just chilling and hanging around we were freezing bro. They took forever getting a single order to us when the lines weren't even LONG BRUHH. Food was lowkey ight but doesn't make up for that long ahh wait. read more

If I could give this 0 stars, I would. I know this is McDonalds but I've never experienced such bad customer service. Guarantee every time, they will walk right past you and ignore you. I suggest getting all the things you need when you pick up your food but even that's very difficult. They do not care about customers at all!!! Literally waited 15 min at the counter to get barbecue sauce. Do better. read more

Amazing customer service! I just finished eating my food, it was accurate, hot, and delicious! The lady in the front desk, greeted me, and treated me with so much kindness . -thank you! read more

I ordered a bacon bagel. It was over $5 and it tasted horrible! There was some green sauce on it and two pieces of the smallest bacon I have ever seen, along with cheese and egg. I was so disappointed. read more

Sum literally had 5 bucks in my Apple Pay bought a mocha frappe only 4.77 paid it then the kiosk took all of my money inside my Apple Pay then it said I needed to pay 63 cents more told my homie to pay it he did got my receipt n the guy told my da I got refunded I checked my thing 0 dollars back then another guy came said I got refunded I told him to explain since I showed him 0 dollars in my thing and he started giving my attitude customer service is horrible read more

Hi Yelpers! If you only want to deal with a machine! This is the location for you! They don't have a 'live' person at the front anymore to take orders. So if you only want to pay with cc or atm - go here. While talking to General Manager this location is going to go full digital. Wow- glad the employees get paid over $20 an hour to only make food. Terrible! read more

McDonald's - Front order desk! - Fast Food Near Me - Placentia, California

Made a quick drive thru stop to grab an iced coffee. Lots of cars in line but still moved quickly. The employees here were nice and greeted me with smiles. Friendly service! read more

McDonald's - Drive thru - Fast Food Near Me - Placentia, California

Got a 40 Piece nugget and the skimped on the food. Like each box had 9 piece. Also got a medium fry. Literally barely any fries. Same amount as a small -_- read more

Horrible service and attitude from employees, ordered a mobile curbside order and took 20 minutes, when they finally brought our order they gave us water when we ordered sweet tea. Went inside to get sweet tea and the employee seemed pissed, handed me what looked like sweet tea to realize it was lemonade once we left. Horrible staff fix your attitude. read more

Worse service I ever experienced..... not one person was working at the front counter-it looked like I ghost town! All the people kept walk by, not one person smiled, greeted, or even attempted to walk up- I had to track someone down who was taking food outside. I saw 5-6 people and it was 8pm.... I was literally just there for a drink.. management needs to step up read more

McDonald's - Very strange - Fast Food Near Me - Placentia, California

This restaurant sucks! 20 min waiting to pay, ordered before breakfast hours were over just to be told they can no longer make my order. 25 people waiting inside restaurant for their orders. -10 stars! read more

These mothersf***** are slower and took over 14 min to give me 1 coke. If you are in a rush you will be waiting for 30 min for service and food read more

Ordered breakfast off the app at 10:15. Didn't get there until 11 because I locked my keys in the car. So when I got there i showed the order code and they told me I ordered "to late" and they didn't have our order that it supposedly never went thru (even tho I got charged and clearly had a code) and there's nothing they can do about it other then a refund that won't get to me for 72 hours. BS! Do better. read more

McDonald's - Fast Food Near Me - Placentia, California

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Always annoying when a worker making $20 can't or won't bring the food to the table. The robot kiosk tells you to add the table number and it will be brought to you, instead they call out your number and expect you to come get it. I know it's too much to ask people nowadays to just do their job and not be lazy but I'm sure they'll make excuses and then ask for more money. Looking forward to an all robot restaurant with no humans. Then these "talented" hard working associates can go find their dream jobs at the nearest freeway off-ramp. read more

So let's be real, typically you look at a fast food stars and they are almost always low, but this location seems to earn it. One star is purely because they always get their fries right. We ordered two meals. One straight up normal, the other, a Big Mac with the request fo please leave pickles and cheese off. Well it seemed like it too challenging to do in time so we had to pull around to the front to wait. I checked the food and it was labeled correctly, get it home.....and pickles are missing BUT cheese was there. So they had to read the label to get part of it right. It isn't the first time we have had this happen. Anyone else have the conversation with their significant other about going to the GOOD McDonalds? We do and it's not this one. We drive out of our way typically to go to the one off Kramer. This location has a good spot which keeps it busy, not the service. read more

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They messed up on my order I ordered 2 McDoubles only cheese and ketchup and I keep telling them to put the cheese because sometimes they don't add the cheese and they don't want to do that. It clearly it clearly says 2 McDoubles with only ketchup and I got 2 McDoubles with everything. I even told them I am allergic to mustard but they don't give a damn. I was in a hurry so I didn't check either and it was too late to go back. Not going there again. read more

McDonald's - Fast Food Near Me - Placentia, California

i never ever complain when it comes to eating food from restaurants/takeout, but this mcdonald's has been the first to make me think otherwise. there was a time i doordash mcdonald's and the fries were stale and not salty. the chicken sandwich was dry/hard as well like it has been sitting there. then another time i got mcdonald's everything was okay except the fries were stale and unsalted. read more

Bro lmaoo this mcdonald's sucks. I ordered 3 sausages mcmuffins and 1 was a ham mcmuffin lmaoo what's up with this place. Like where's the sausage at?? read more

I came here on 5/23 at about 9:50 pm and all I ordered was a large fry and a large strawberry shake, when I got my fries, you could immediately tell that they have been sitting there and were old, so my boyfriend politely asked one of the girls working there "hey I know you guys are busy and busting your ass but could we possibly get some fresh fries" and the girl grabbed our fries, and came back 30 seconds later with "fresh" fries. We could IMMEDIATELY tell that she literally gave us the same fries, all she did was dump those fries in the oil to get them hot again and try to give them back to us thinking we wouldn't notice. So then we asked a gentleman I believe he said his name was Melrose? I could be wrong but it definitely started with a M! We told him the same thing and politely asked if we could just get some fresh fries, and he took them back, and while he was back there we would hear the other girl loudly complaining about how this is the 2nd time we asked for fresh fries, and was just complaining about us but loud enough so we can hear. I wanted to yell back "ya we asked for fresh fries, not the same fries just dumped back in the oil and tried to pretend they were fresh" but I kept my mouth shut and politely waited until melrose game back with our actual fresh fries. I'm sorry but all I ordered were fries and a shake, and fresh fries isn't really a crazy request, especially when we asked VERY politely!! Idk who the girl working tonight was, but she definitely shouldn't be in customer service if she can't handle it being busy and a customer asking for fresh fries, and then complain about them loud enough for them to hear. It's embarrassing how little customer service she has. Honestly if it wasn't for melrose I would be giving 1 star! Melrose is the only reason my review has 3 stars. Melrose knows how to treat customers the right way, and he needs a raise or a promotion or something! read more

The below was purchased at the McDonald's on Kramer in Placentia. This sandwich now cost nearly $5. It only has a half a piece of cheese and barely any tartar sauce. This sandwich was just thrown together. Had to wait for this to be made and then we received this. Will no longer go to this location! read more

McDonald's - Felet of Filet-O-Fish - Fast Food Near Me - Placentia, California

the food gave me d for an entire month and i threw up 14 times from 2 big macs definitely not coming back!! do not come here

After getting my order wrong, and getting in correct items. It looks like the made it with their feet. They wrapped my mcchicken with the outer part of the wrapper and was filled with purple marker writing. The McDouble was cold and the cheese was not melted, the bun was ripped as well. On top of all this they didn't even give me my nuggets! If I could give a negative rating I would. 0/10 do not recommend. read more

McDonald's - Hot 'N Spicy McChicken - Fast Food Near Me - Placentia, California

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This staff are some of the laziest people I have ever see work. No motivation at all. I have never see a McDonald's with so many upset people waiting for orders. AVOID THIS PLACE. Waiting 20 minutes for someone to hand you a sweet tea is absolutely unacceptable. McDonald's should revoke this franchisee!! read more

Don't come here. This is the slowest "fast food" restaurant ever. These people can't figure out how to slap a patty on a bun, toss some fries in a carton, put it in a bag, and hand it to a customer. I've been sitting here for 15 minutes. Where's my food? This isn't gourmet, guys! Figure it out! I just got home after waiting 18 minutes for my meal. The chicken sandwich looks like my 4-year-old prepared it and the fries are lukewarm and soggy. I will NEVER come to this store again!!!! There are other McDonald's in the area. I'll choose one of them from now on. read more

McDonald's - This has to be the sloppiest presentation of a chicken sandwich I've ever seen. - Fast Food Near Me - Placentia, California

Only allowing the pick up of two mobile orders at a time. In a car with more than 2 mobile orders, this makes us drive through the drive thru more than one time. This is both inefficient for the customer and the flow of your business. How can a policy like this be allowed in a fast food chain like McDonald's. This wasn't nearly fast food. With the line being almost 15-20 minutes, this kept us at the line way longer, both wasting our time and yours too. Please change this useless policy, and bring back our fast food experience. read more

I have to leave for work at least an hour early if I want to pick up food here, and I live two minutes down the street. What does that tell you? Enough, I suppose. read more

worse mcdonald known to man. found a bacon in my steak combo, no utensils, took 6 minutes to wait at the front for 1 person to come and ask me what i need. read more

If I can give this a zero stars I would, this McDonald's location never fails to mess up your order. I placed a mobile order and did drive thru pick up. I was told to park at the mobile parking spot. 15 mins pass and I'm still waiting for my food. So I decided to go inside and ask for my order and sure enough no one to be found. I was only helped because an employee was giving out a mobile order. I tell them I been waiting for a good while now and they give me my order. Sure enough I get the wrong order. So just triple check your food before you leave read more