They've been open a while now, and I've visited a few times, and it's official. I don't like the mobile drive-thru lane. I'm sure others love it, but I like people interaction. On the visit before this last trip, the mobile lane was actually longer than the regular lane! The main thing they need to add is a sign that says "Wait here, someone will bring your order" because it's unclear how far up to pull up. I also don't like the fact that the employees have to walk in front of cars to bring you your order. It just seems like an accident waiting to happen. In the end, I still like the personal interaction when I enter the drive-thru lane, so I know someone else knows I'm there. With that, the food is as expected, although when visited the day after Valentine's Day, it looks like they gave me a heart-shaped biscuit, which I didn't know what it was. Or maybe it's not, and I just got an odd-shaped biscuit? It was still good, so I can't complain about the food. read more

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Location - 5 stars Parking - 5 stars Service - 2 stars Food - 4 stars (very good just some unhealthy stuff reason for the 4) I'm a Project Manager, i own multiple vehicles due to construction site location - feels very unsafe driving new cars so i own 1 beater car. In the new cars i get great service but in the beater it feels very different. Reason for the 2 stars in service read more

We were in the area for my kid's tennis match and were starving, so we decided to grab lunch here. We assumed the drive-thru would be faster, but that wasn't the case -- it took a solid 20 minutes from the time we got in line to receiving our order. We ordered our usual: a 12-count meal and 4-count strips. Everything was straightforward and accurate, no issues with the food itself. The plaza looks fairly new, and judging by the mostly empty parking lot, not many people were dining in. Maybe most people, like us, were just grabbing food to go. Overall, it was the typical Chick-fil-A experience -- not amazing, not terrible, just average this time around. read more

Chick-fil-A - Fast Food Near Me - Placentia, California

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Just got back from this place and I'm not far but also not close and start taking food out and found out they didn't give my sauces!!! How disappointing!!! If I wanted no sauces I would've ordered that!!! I love their service but they slow! And to forget my sauces!!! Unacceptable 1 star! read more

Review 97/365 Day Challenge Woohoo a closer Cfa Opened up in my Neighboring city Placentia. Pretty ecstatic when i saw the building going up & the banner of what's coming. Went for Grand opening Day 10.09.25 At 3 pm after my younger kids got out of school. It was pretty busy since a lot of kids were hungry after school. Like my own kids lol Food at cfa is always fresh & food. On point. It was a bit chaos when receiving our food. Associate Patti was such a sweetheart. 2 of our kids meal was missing when she 1st originally brought our meals and when i told her. She went n got our missed meals asap. Along with checking in on us, when kids were ready to redeem their books from kids meal for ice dream cups. She went and grabbed it for us. Restaurant is clean, staff are attentive on 1st day. Kept checking in on us to see if we needed any refill on drinks etc. Lots of indoor seatings & outdoor patio chairs and tables with umbrellas available. Play area is open for toddler/children play. The location itself is pretty big and in its own corner lot. With a pretty big parking lot. Across from Ralph's supermarket. This will definitely be my go to cfa now since it's a bit closer than the Brea location along w the YL location also. read more

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This location is very new and spacious - inside and outside. There is plenty of parking spaces and the drive thru line is a double lane, one for regular orders and one for mobile orders. The service is wonderful and the food is just as good as other locations. Highly recommend is convenient restaurant! read more

Chick-fil-A - Clean tables with fresh flowers - Fast Food Near Me - Placentia, California

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Official grand opening on 10.09.25! The newest Chick Fil A is open for business! The store seems huge and the parking lot is too! I chose to use the drive thru today. This is also is huge, wrapping around 3/4 of the building. There are 2 lanes, one of which is dedicated to mobile pick up orders. Today there were 3 employees on hand held devices taking orders out in the drive thru. At the actual drive thru window there were too many employees walking up to the window to grab orders for the mobile order customers and for cars that had been asked to "pull forward." Even though I wasn't pulled up as close as usual to the window, these runners were still bumping into my car and side mirror to grab orders. It would serve both car customers and employees better if there were another area to retrieve these orders from. I hope the owners consider making an improvement in this. Other than this glitch, everything else went well. Food presentation was great and was still at a good temp when I got it home. read more

Chick-fil-A - Open day special! Only valid on 10.09.25 - Fast Food Near Me - Placentia, California

Friendly staff, as expected. Food took a bit longer than expected to come out... but I am sure that will change as the employees get more comfortable with the process. The restaurant is clean and the play area is great for kiddos under 54 inches. There is a large, double lane drive-thrunand ample indoor and outdoor seating. We're looking forward to coming here regularly! read more

Chick-fil-A - Fast Food Near Me - Placentia, California

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Stopped in after a nearby appt to use the free breakfast biscuit provided to all App users. As always for any CFA location, received quality & friendly customer service. Drive-thru was super busy but inside was empty so I chose to eat in, took a few minutes to get my food but I'm sure that was due to the drive-thru. Food was mostly hot and order was correct; the top layer of my hash browns were hot and crunchy, but then the lower half of the box were not fully cooked and lukewarm - breakfast biscuit sandwich was hot enough to eat but not as hot as I'd prefer, or am used to at other locations. All the tables had real flowers in vases, nice touch. read more

Haven't had chick fil a in a while, so decided to check this one out since it's a few blocks from my house and hope they worked out the kinks from when they first opened. Ordered on the app and I went through the mobile thru line which is to the right of the regular drive thru line. Just scan the sign they have there with your app and they'll start preparing your order. Not sure if this mobile thru thing is a new thing at all chick fil a's, but it did save some time as I bypassed about 8 cars. The worker who handed me the order asked me to confirm everything in the bag was correct. Not sure if that's always done, but it's good that they're making sure it's all there before you drive off. Can't complain about the food. Haven't been in a while and it tasted a little bland to me, but overall, it was still pretty good. read more

I don't know if I am being too harsh and I understand this location has recently opened but I was expecting the same speed of service compared to other chick fil a's. If you are looking for something quick to eat, I suggest visiting another location. It took 15 minutes in the drive thru to just get my order which was only the chicken hash scramble bowl. Keep in mind there was only one car in front of me. No communication from staff about long wait times and to top it off opened the bowl up and this is what I see and it was so sad and small. read more

Chick-fil-A - Hash Brown Scramble Bowl - Fast Food Near Me - Placentia, California

Just picked up an order of large French fries and this is what I got. Horrible that they can't even fill the container to the top. Prices are high and they skimp on their portions. Not worth it. read more

Chick-fil-A - Chick fil A large French fries - Fast Food Near Me - Placentia, California

They have MOBILE THRU option And it works! Used it 3x and it's great to skip right thru. The order is personally brought out (since window is more drive thru) Now the closest CFA and my GOTO! Thank you. Plenty of parking, easy to get in & out. Also, when dining in the tables are aplenty, restrooms clean, service just as attentive (for a brand new location!) and they have the play space open. read more

I understand that this location is still new with high school kids working there. But they need more training! They got my order all wrong, I was given a vanilla shake instead of strawberry, they missed my sauce packets, didn't include a straw and gave me a small size fries instead of large. read more

I've given this location way too many chances . They completely messed up my daughters birthday party order and we had to drive back and grab the missing items . Now I'm sitting here in th drive through line and I kid you not we have been stuck here for 15 mins so far and it's not moving. I have no idea what's going on in there . Done and done with this place read more

Love that there is a playground and plenty of parking. The restaurant has a longer shape and playground is at the end. Some of the signage is a bit confusing but other than that love the new location read more

The newest Chick-Fil-A! Wow! They have the entire location to themselves. I remember the land they are on, had a colony of ground squirrels that have been there for many years. Did they get relocated? I visited the several days ago (not on Sunday), and went inside, ordered food, sat down and enjoyed a delightful original Chick-fil-A chicken sandwich meal. Staff was extremely polite, communicated well and spoke clearly. I was impressed how clean it was inside and outside. The opening staff at this new location are doing a good job! read more

Nice location and love Chic Fil A however they don't offer frosted Cokes they only offer a few frosted drinks like lemonade and Dr Pepper My shake was melted and only filled between 1/2-3/4 and barely any whipped cream as that was melted too. Came in a smaller different cup than normal too. Kinda disappointed tbh Ordered a Deluxe sandwhich with cheese and bacon and paid for it and received just a regular chicken sandwhich :/ read more

I get this location is new and I should give them the benefit of the doubt. However, I went in yesterday and today and while waiting I was not even acknowledged. The waiting monitor showed my food was ready yet I waited 5 minutes before having to get ANYONE's attention to figure out where my food was. This was both yesterday and today. This was also the first location I've experienced that skimped out on the fries. Fries didn't even fill fry box with 5 pieces of fries inside. I also ordered a Dr. Pepper and was given Diet Coke. I might give this place another try but it might be worth just driving to the Tustin location. Y'all need to do better, new location is not an excuse. read more

Glad to have a chic fil a in the Placentia area, especially one as well maintained as this. This location is noticeably less crowded than brea and fullerton because it occupies its own space. The drive thru is pretty efficient but order instore if youre in a hurry its usually faster. Casual dine in is an option as well. Tables are kept very clean and theres outside seating. Theres even free charging for evs, convenient for locals read more

Chick-fil-A - Fast Food Near Me - Placentia, California

WOHOOO GREAT EXPERIENCE! Very nice to experience a brand new chick fil a! Service was great, excited to come again! read more

Chick-fil-A - drive thru - Fast Food Near Me - Placentia, California

Clearly not ready to open. Employees are ill trained, food took a very long time to be ready and although the ticket clearly said "dine-in" it was prepared as "to go". Employee running a very loud floor machine around the diners, that was not cool either. Dear franchise owner, don't be in such a hurry to open up your business unless you're fully ready. read more

Well, I dont want to rate them too low on their grand opening, but it looks like they have a few things to work out still. I ordered an ice cream cone, and it took 30 minutes before I went to inquire what was going on with my order. That aside, everything else was good. read more

While getting my food at this restaurant I was helped out by a young woman named Eden. She not only helped me choose the perfect meal but did it all with a smile. I have never had such a wonderful experience in a fast food chain before and I feel that this type of workmanship, kindness, and overall caring hospitality should be appreciated by all team members. Employees like Eden truly make a positive difference in customer service and deserve to be recognized. read more

This is the only chick fil a that has a huge lot so yay on that! Plus the inside has a nice layout. That being said our biscuits for breakfast were pretty crumbly and hard. One bite in and the whole thing just fell into pieces. Hash browns were fresh and delicious though. Team member Vince was kind and helpful but many others lacked in creating a friendly and happy environment. read more

Went to chic fil a after a sad funeral for my grandpa and Nick went above and beyond to make sure I was accompanied and served within a timely manner. He was super respectful, smile on his face and did not hesitate to grab me more sauce and refills. Will return just because of folk like him. Thank you Nick! read more

I was quite unimpressed with my first visit to the new Placentia location. Ordering went fine at the counter for our eat-in meal. We ordered 2 #1 sandwiches, 2 fries and 2 drinks. When the food arrived the tray had 1 deluxe #1 (not ordered), 1 fry and 1 drink. I showed the server my receipt and in a few minutes he returned with the remainder of our order. Perhaps a bit more training is needed for the kitchen staff. Meal was good, just a bit annoying getting it at the table. Brian W read more

Salad came out completely wrong and all they did is offer me a coupon for a brownie. Will not be going back to this location!!

This is my 3rd time visiting and I know they just opened, but there has been a small issue each time. 1st visit-6:30am-Was told they don't have ice cream at that time when I ordered an iced coffee. They quickly made the iced coffee and apologized. 2nd Visit-5:30pm-Ordered a salad with nuggets instead of spicy grilled cold fillet. Got the grilled cold fillet. Thankfully I received a coupon to replace. 3rd Visit-6:15am-Made me a hot coffee when I ordered iced coffee, she corrected it but didn't put in the cream and syrup that it shows on the app. Employee told me that is not how that location makes their iced coffee but corrected it for me. It seems like they need to slow down and read the orders correctly. All 3 visits there have been 3 different employees and they thankfully corrected it, but I assume I'm not the only one. read more

We are so happy to have a chick-fil-a within walking distance from us! Our first visit was on opening day and there were obvious challenges but that's to be expected as they were pretty busy. My second visit was today 10/21 and it took us about 20 minutes to get our pick up order. The dining room was pretty empty and there were maybe 2-3 cars MAX in the drive thru. So not too busy at all so not sure why it was such a long wait. There was also another person waiting who looked clearly annoyed that it was taking so long. There looked to be plenty of staff in the restaurant too. I'm trying to be super mindful that they recently opened however they have several employees who transferred from other stores. read more

I went into the drive thru and had ordered an 8ct nugget meal as well as a kale salad and ice cream cone. I was told that their ice cream machine was broken. Didnt know this was mcdonalds. I would somewhat understand if they said this closer to closing time, due to the fact that they may have already cleaned it, but I went in 2 1/2 hours before close. Then when I got to the window they advised me that they also had no kale salad. The two things my girlfriend wanted they didn't have. Maybe a coincidence, because all my interactions with other ChickFilA stores have been nothing but great! Just sad i caught the new one on hopefully was just a bad day for them. read more

Eden was so kind and you can tell she cares about the people she talks to! Food was also great

Joseph M was awesome. He checked on us after we got our food, took our trash, and offered refills without us having to ask. Super friendly and made sure we were taken care of. Really appreciated the great service. read more

Amazing service per usual at a new Chick-fil-A built in Placentia. Eden took my order and jackson provided the service at the window. Always greeted with a smile and not to mention the amazing food the consistency of the food is unmatched along with the wait time under 5 mins the double sided line drive through line that allows for mobile orders through their app or just Regular drive thru experience you are handled fast and efficiently. read more

This is unbelievable I ordered chicken nuggets and gave me grilled nuggets and also on top of that also ordered a grilled crispy chicken sandwich and gave me a chicken sandwich this is the third time this chick-fil-a has done this to me read more

Fresh & tasty, loved the Mac-cheese. Friendly, quick service... big open space for dining...filled out a survey, for a complementary sandwich during the opening week...2 months ago...but have yet to receive any response. read more

So glad to have a chick- fil-a in our neighborhood! Food was amazing, like always! It was so nice to see how big and clean it was. Also nice to see many families enjoying this. I hope it continues to be this way! read more

i was with my friend and this is our first time at this location: first of all they said they couldnt spicy chicken on the scramble bowl, when all other locations do that & u can do it on the app... after asking the worker 3x she said "ok ill do that for you" after seeming annoyed. acting like she was making an exception lol. i had a mobile order that i had placed earlier when my friend picked me up. so we let the first ordering girl know that i had a mobile order. she said thats fine & to just let them know at the window. once we pulled up to the window, i let them know i had a mobile order & Kylie was telling Jackson to let us know that we cannot both be in the same line (drive thru & mobile order) while i could hear every word she was telling Jackson to tell us. I interrupted her & said that the other worker just told us to let you know up here?? and she ignored me & didnt say anything. they told us to pull around and wait & forgot our sauces & utensils which isn't a big deal. Jackson handled himself wonderfully, he was truly a pleasure to deal with. The other 2 girls, Kylie & the ordering girl clearly need more customer service training. I've never had an experience like this at a Chick Fil A, I was so excited when this location opened because I live down the street. I will continue going to another location where they are much nicer. read more

Great atmosphere love the food quality and customer service 10/10 recommended to enjoy a meal

This Chick Fil A was the greatest Chick Fil A I have ever been to in my entire life. The staff is extremely kind and helpful. The highlight of my experience were workers Christian and Miss Pattie. The food was also extraordinar. read more