There was a young employee working the front counter on Saturday, July 18, around 8:00 p.m. I went in to redeem a free cheeseburger using my rewards points. When I gave my information, she told me she couldn't find my order. I politely showed her the email confirmation and offered to open the order in the app as well. She asked if it was just a screenshot, and I explained that it wasn't and that I could show her the live order in the app. Without much explanation, she walked away. When she returned, she told me that the person who placed the order had to physically be at the restaurant for it to "pop up." I had placed the order about 20 minutes earlier, so that didn't make sense. My husband then spoke with her and explained the same thing--that it was my order for a cheeseburger redeemed with my rewards points. What bothered me most was how I felt I was being treated. I may not have looked my best that evening, but I have never stolen anything, and I certainly wouldn't try to steal a free cheeseburger that I had legitimately redeemed with my own points. I left feeling embarrassed and judged instead of helped. I understand that technology can have issues, but customer service matters. A little patience, communication, and respect would have made this situation much easier. read more

Absolutely ignore this place. Idk what's up with the corporations in Porterville but there was barely any workers there. I feel really bad for those who were trying to work as fast as possible. Props to those workers. Anyways, cars were honking behind me as if I can proceed without any assistance. After waiting for almost an hour just to receive service they ran out of my families preordered food...that's ridiculous. I understand that there's bad days but this has been a common occurrence. Please save your time and money and go elsewhere. I know I'm a big back for this but I hope this helps someone. read more

I requested for Splenda because I cannot drink sugar since I have a disease and the manager was very rude. She then said something back in a rude manner. Terrible customer service. read more

The old girl manger Maria is one of the worst mangers in porterville. My friends and I went in to eat and they had got Jack in the box and I was gonna get something from McDonald's. Then she proceeded to kick us out and refunded my order for no reason if you see this lady just know she's wack! read more

McDonalds - Burgers Near Me - Porterville, California

The guy who handed us the food was rude, didn't check for his name but he was there on the second window on 10/30/25 @ 11:35am. And to top it off I was missing the fries on my kid's happy meal. Also, they gave me the wrong sauce. Realized all of this when it was too late to go back so I didn't go back and tell them anything. read more

McDonalds - Photo shows I paid for the kid's meal. - Burgers Near Me - Porterville, California

They ALWAYS forget condiments for DoorDash orders. It's getting annoying and inconvenient. Shouldn't always assume that someone has condiments at home/work. read more

McDonalds - Only food. NO CONDIMENTS. - Burgers Near Me - Porterville, California

Mcdonald's on Henderson after 7 pm.. the lettuce on my chicken sandwich was brown and the fries were cold with barely any ice in my drink. Unfortunately, I threw out most of our dinner because it already went bad before it reached us. read more

The service in the drive-thru is really slow but when it's fast you can guarantee your food is definitely cold and messy. The ice cream machine is always down, when I'm in the mood for a McFlurry. Then when you do curbside, especially in the mornings, you'll most likely be waiting for 20 mins or have to get down. They probably need more employees, but some of the staff acts like being there is a personal burden. read more

No way I am coming here anymore. I saw this cockroach coming out from McDonals drive-thru window. I told the person about it and he just said "I am not surprised " My god. This is not okay to say not to have. read more

McDonalds - No way I am coming here anymore. I saw this cockroach coming out from McDonals drive-thru window. - Burgers Near Me - Porterville, California

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When the older mature workers are there things run good. When the little girls are at the window they don't know how to treat customers. Rude awful restaurant after the grownups leave read more

Fast pick up had it ready in 5 min, always busy but never to long of a wait, food fresh and amazing

Most of the time there is something wrong with my order. Sure I can get past that but it gets worse. Their meat and chicken are pretty bad. I've gotten a chicken sandwich hard to chew, wasn't cooked enough. Meat looked and tasted odd. read more

The younger girls that work here are super rude. They messed up my order and seemed upset when I pointed it out. I also mentioned they gave me sweet n sour instead of bbq and switched them. I tried to kindly ask for two but the closed the window too fast and when I asked for another one which I planned to pay for they kept asking me to check my bag for the other "sweet n sours" and return them. It was hot my baby was crying in the backseat I wish they would've just corrected my order and sauce and sent me on my way because this was quite frustrating. read more

So after waiting in line for almost 40 minutes we were treated to 2 of these salt-licks with a side of cheeseburger!! The clumps of pepper didn't help. A call to the store netted a nonchalant response and lack of concern. I know it's (3) dollar menu items but still, we all get paid to do a job. Do it right ‍‍ read more

McDonalds - a burger and a receipt - Burgers Near Me - Porterville, California

The food is good. Curb side pick up service not too much. Placed my order 30 minutes before I got there. The place wasn't busy. Then I had to wait another 20 minutes before I decided to walk in to find my food just sitting there. The food was cold, and all the ice from my drink was melted. The guy working behind the counter had the nerve to tell me, "Oh, we were about to take out our to you." Nope. They were too busy chatting to notice. read more

I absolutely despise this location! The food is always cold or missing items! This location always seems to be understaffed and because of that they never can take the time to get things correct. Eating inside is a nightmare because its always so hot inside and dirty. I for sure will not come back to this location. read more

I had a very unpleasant experience at the McDonald's In henderson. There was a lot of mess and tables not cleaned up. Also When I went to the restroom it was not cleaned well enough. When I revived my order I left and got home to eat it and it was missing 2 of my orders when I had the receipt. So I recommend checking you received all the correct order when you are there. I would not recommend going to this mcdonald's. read more

The food was okay. They didn't give us enough straws, left out part of the order, one of the drinks was water instead of soda. I'm not sure if it was a confusion with my husband or if the staff was not well trained. Someone needs to go out into the seating area and wipe it down. We don't even have access to napkins to wipe off the table. The kids enjoyed the play area. read more

I'd give half a point if possible. I keep trying them in hopes that they'd get better but sadly they keep disappointing. What's the point of curbside if no one brings your food out for over 30 minutes and food is cold? Meanwhile they service the drive thru people instantly. I shouldn't have to go inside to get my food if curbside is an option. read more

McDonalds - Burgers Near Me - Porterville, California

Ordering a 20 piece nugget. Only got 19. Immediately told staff -they just laffed at me. I said"I'm serious, I want my nugget. Never got it. Thought I was getting a free big mac with my app order. Evidently I had to pay a dollar cash besides my app order. Never got my big mac. Staff did not explain correctly. Bad day at McDonald's read more

"Dirty". Brought my child in for a kids meal and we found one place to sit. Not because it was packed cause it was not but because every table was dirty. Food and trash on tables and the floors. And why would they get rid of the fountain drink machine? That caused a back up at the counter for everyone waiting for refills. I also was surprised that I paid $8 for a kids meal. Wow! Thankfully her meal was hot and fresh . read more

Dirty, not sanitary . Restrooms have no soap , tables are dirty, and trash is full. How do employees wash their hands if both restrooms have no soap? read more

McDonalds - Full trash . - Burgers Near Me - Porterville, California

This place is filthy , and the prices are outrageous ... you can eat at in n out a lot cheaper .... or any other place for that manner

Terriable customer service... the employees are rude! Even the AM manager! I will drive across town to the other mc Donald's from now on. I know my comment won't make a difference. But me not spending my money here will! Terrible.. and not clean at all!!!! Don't allow your children in here! read more

McDonalds - Dirty building!!! - Burgers Near Me - Porterville, California

Service was not the best and my burger was given with no meat , they offered to re do my burger and the meat was bloody red inside . Dine in was not clean . read more

My food was cold. When going I had asked for extra ranch and then did not give me any ranch at all. My food was cold and they did not give me a straw for my drink. When in the drive thru the manger at the widow was very rude and disrespect food. Overall this was my worst experience yet at McDonalds. read more

The cheese toss was so far off, 2 stars. How do you miss the entire sandwich prior to putting it in the box? Only suggestion is to never sign up for a sports team. read more

McDonalds - Someone's aim is way off, cheese goes on the sandwich not the box. - Burgers Near Me - Porterville, California

This McDonalds will not even respect their own signage. When we tried to mix and match their special by ordering one Big Mac and one order of McNuggets we were told we could not. That the 2/$5 was for only 2 of the same, like 2 Big Macs. The sign was RIGHT BEHIND THEM and they still refused to and the manager refused to as well. The attitude they gave was very poor and unhelpful. This is not only poor business practice, it is illegal and has been reported as such. Yes I know it's just McDonald's but customers here have a right to be treated decently too. This kind of behavior cannot continue. read more

McDonalds - Sign clearly says Mix & Match - Burgers Near Me - Porterville, California

The Female Supervisor is very rude to her staff, yells at them in front of customers. Has no idea what customer service is, today I ordered 4 chicken McNuggets by themselves with a chocolate milk to drink, then I ordered a large number 5, with a sweet tea, 2 sweet teas and a mcchicken ... they gave us two sweet teas, I explained how we ordered and the Supervisor lady still made us pay for one large sweet tea... this was their mistake, not ours... This establishment acts like we have to go there? They need more training, employees are berated and yelled at instead of given the correct tools for their jobs!! read more

I ordered a crispy chicken and it was rubbery and it was still raw really hard to chew read more

McDonalds - Burgers Near Me - Porterville, California

should've ordered and been charged for a medium had i known it would come out like this. fries were completely undercooked, soggy, and inedible. burgers ordered were all messily made and packed. understand it's fast food but seriously? i'm sure these employees would be equally as bothered if they went to another restaurant and spent their money only to be underserved improperly cooked food. take pride in your job and what you do or get another one that requires less effort than what you're already doing. read more

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Food. Weak. Service. Hella weak. Fries. Always weak. 0 out of 10. Worst fast food joint in Atwater.

This is a mcdouble? This is burnt burnt...someone needs to be held accountable...poor poor service...sad to say this, when mcd's is my favorite restaurant of all time... read more

McDonalds - McDouble - Burgers Near Me - Porterville, California

Worst one in California. Over nuked food. Stale fries. Tea tasted great. Service was ok. read more

Only 11:54 PM and they say they are closed and it says they don't close until 2 AM, sounds like employees don't want to work, sorry service pathetic. read more

They can't even get pain hamburgers right this is not the first or last time it's gonna happen

Very horrible service. Ordered in drive thru, but order was shorted and was told had to go to drive thru again or go inside. Spoke with manager (Jordan) but had an attitude and didn't seem to care. Also, while there, he belittled another employee, yelled at him "get out of my sight" in front of the customers. read more

Stopped here on a road trip and didn't notice anything out of the ordinary. It's McDonalds, so I know what to expect: it won't be the cleanest, prettiest place ever, but the food will be consistent and tasty! I happen to really enjoy their food so I keep coming back, regardless of which location! About 2 months ago when I was here they were requiring masks inside, which was fine for me since I had one with me. Just remember to bring one if you plan to go inside! Use the app to get some good deals. Got two chicken sandwiches, one full price and one for $1! Cinnamon rolls are delicious too and not sure how long they'll be available. read more

I ordered two Big Macs with my buy one get one free code from the app . When I got to work both Big Macs had no sauce tasted very plain.. disappointed read more

McDonalds - a receipt for a sandwich - Burgers Near Me - Porterville, California

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This was just terrible I asked for a sweet tea and gave me just tea tasted terrible the girl that took my order looked like she didn't want to be there and I seen employees going to the bathroom to be on there phones couldn't get any worse read more