I visited this McDonald's on September 12, 2025. I went through the drive-thru and ordered 2 large mango pineapple smoothies. Upon arrival at the pick up window, the server handed me the smoothies; however, they were only ~3/4 full. I asked the server why they were only ~3/4 full, and she simply said "oh, that's just how the machine makes them". There was no concern nor any attempt made to resolve the issue. I was caught off-guard by this response. I contemplated going into the store to discuss with a manager; however, I didn't have extra time to hang around to do that, so I left disappointed and feeling cheated. I frequently order these smoothies from various McDonald's, so I know first hand what they should look like. If there is a problem with their smoothie machine, they should lower the price of their smoothies or change the cup size. How they are currently serving these smoothies at that McDonald's is a complete rip off! read more

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The manager assured me this was one of the FIFA cups. Really, it does not have a soccer players picture on it, and isn't even one of the 9 cups pictured on the poster in the window. read more

McDonald's - This is the FIFA cup I got this morning from this McDonald's. - Fast Food Near Me - Raleigh, North Carolina

It would be nice if you could get what you ask for , I stop here 4 times a week and they never get it right . Gonna go to another location , some advice get someone who can speak and understand English , just saying . read more

Didn't put cheese on my kids burger in all 3 Happy Meals (the kids said they're Sad Meals now). Upgraded to large fries with my double quarter pounder meal but was given small. Plus the drive thru worker (Katelyn) was rude. read more

They asked if they could change everything in our order. We ordered burgers, and fries. And dare I mention that the ice cream machine was broken? That's just become a norm at McDs. And after that THEY SAID THEY NEEDED TO RETAKE OUR ORDER!!! read more

Service is always slow even when not busy. Orders are frequently incorrect. If you go here, check your order before leaving. read more

Cold food order's usually wrong dining area dirty and prices at this McDonald's higher than others in area.

Terrible customer service and terrible management DONT come here! The food wasn't made right as well!

The food is hot, the service is great, not short ambience means. They need to use a normal word that most people understand. But no the guys all working as a team and got in got out, thank you read more

I was running late to school today, so I had to stop and get something to eat instead of fixing my breakfast. I knew this place was open at the time versus the other places, so that was my decision to stop here. When I pulled into the parking lot, the drive-thru was wrapped around the building, so I got out the car and went inside. There was nobody inside, so I placed my order. The cashier was friendly, and the speed of service was mediocre considering I was just ordering standard items, and nothing special. The food was hot when I ate it. There is also a playground at this location for the little ankle biters. And if you don't want anything from the playground, just cross over the double doors, and you will be in a Fiddle Stix gas station. Since McDonald's is on the corner at the stoplight, access to it is unhampered both in and out. read more

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I roll up, haven't eaten all day. Order 2 large fry. Get home and open my bad to see two half empty fries... now I know which McDonald's to never go to. I just want what I paid for. read more

McDonald's - My sad half filled French Fries. - Fast Food Near Me - Raleigh, North Carolina

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Do not waste your money in this McDonalds. They will charge you for things that you did not received. The food is always cold and they don't even care. They have cameras to check what was giving to the customer but still refuse to refund my money. They are some thieves and their corporate office Don't even care about their management team. Go to chick fila instead of McDonald especially this one. read more

McDonald's - french fries in a brown paper bag - Fast Food Near Me - Raleigh, North Carolina

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there was a lady that was smoking around the dumpster. she walked in the building and blew her smoke out in the building. and didn't wash her hands. she was very rude to her employees. the fries were hard. read more

The least educated workers going as slow as possible with no courtesy. Enjoy I guess.

Waited 15-20 mins. Food Cold. Big Mac made absolutely poorly, did not eat. Never coming back. Do not recommend at all under any circumstances. read more

They don't know what they are doing, they give your order incomplete and they get mad when you ask them for the rest of your order, they yell at their workers, they don't give you the right among or change and when the cashier asked the manager for change she yelled at her. read more

Egg McMuffins were cold, one or two might have been barely warm but I think that was from my seat warmers... the bread for the McMuffins were ridiculously stale. Very disappointed. This location has been slipping for awhile but now it is just gross. The last few visits the food has been horrible and a waste of money. I would not recommend anyone go here. Only reason for 2 stars is that they seem to be open on time unlike some locations and it appears to be clean in comparison to other locations. read more

I usually pride McDonalds on its organizational skills in the art of fast food. However, this location fails this art on all points. A typical afternoon at this McDonalds is loaded with kitchen help. However, ill trained staff that fail to either pay attention to the computer monitor or simply do not understand food services repeatedly mess up simple orders. A simple 1/4 Lb cheese meal took nearly 20 minutes to create (with no customers waiting inside). When I received my meal I was expecting it to be hot. It was not hot at all. Other customers could be observed coming inside to complain about their incorrect or substandard orders. I doubt I will ever return to this particular McDonalds based on its bad service and food quality. If you want a better fast food meal. Perhaps visit across the street to Hardees. read more

The customer service is as bad as the food. You think going inside will work better but very unfriendly and slow. Does not pay attention to what you have ordered. The chicken nuggets were overcooked and dried hard. The hamburger was very greasy and fries were cold. read more

bruh forgot my pie, I just got off of work fries were stale and by burger was on its side out of the box

Would like to drop my single star to NONE. This McD's is the worse. I hate this one is close to me. It has to be the area as Wendy's and Hardee's are equally as bad. Warmed over food and a terrorist taking the money today at lunch. No one there knows how to handle their own promo coupon. read more

From what I have heard about this location expectations were low but the people really blew me away. The food came out fast and was hot. The people were really nice which can be difficult during stressful times with everything shutting down. I use the mobile app to order food under a friends account. So being that the name for the account is male the woman was looking for a male customer. Not many people think ahead like that in workplaces such as McDonald's so I was amazed. This woman also remembered that I was the one who picked up the mobile order. Maybe I go to McDonald's too much but this lady deserves credit for her customer service skills. I really wish I got her name. She deserves a raise. read more

This is BY FAR the worst McDonalds I've ever been to. So bad, in fact, I'm writing a review FOR A MCDONALDS. Food was bad, place was dirty, even the playground was substandard. Gross. read more

Absolutely terrible cold food the wrong food went to drive-through and they gave me the wrong order tried calling can't get through you do better to go to Costco and get a dollar hotdogs that every eat at this place again just pissed away nine dollars they won't get me again. read more

It's almost embarrassing on how backwards they are with service.. could write a long review.. not wasting my time.. you'd think they have 1 person running while place. A register person said they can't take money because she doesn't have a register.. like wtf read more

This has to be the worst McDonald's I've been too! For one I used the curbside option. They lied and marked my food was handed to me. I waited 6 mins outside nothing or one came so I figured they were busy and short staff so I came inside to simple just pick my food up. All of the employees looked at me but didn't acknowledge me or ask if I needed anything. So mind you a customer came and and they walked pasted me to take there orders I almost lost my cool. Then when I started talking out loud angry she asked if I ordered I said yes curbside she walks away. Corporate need to train these kids who calls themselves running this establishment it's literally the worst one the food is just as bad as there customer service read more

This McDonald's is the worst one in my surrounding area. I live very close to this one but will drive to Timber Dr. or the one in Fuquay Varina. It is obvious that either the kids/young adults hired there aren't trained correctly or they just aren't the smartest ones in their class. My orders, when I did go there, were constantly incorrect. The food did not taste the same as other McDonald's. The drive-thru lines are extremely long. Overall, I would suggest going to another one. The management staff needs to be replaced. I finally, after going there many times before, have decided to file a complaint at the McDonald's Headquarters. The corporate office deserves to know how poor of quality this restaurant is operating at. read more

I had to order boxed coffee for a work event one morning and for some reason it was not an available option on the app so I called to make sure that they even served the box coffee. A hispanic woman answered the first time I called and after I gave her the run down she said "Sorry - No English" and hung up on me. I called again and this time the woman took the phone off of the hook. I heard her answer my second call and I heard the phone drop down on the table. After calling a few more times a different woman finally answered and told me "Sorry - No English" AND HUNG UP. It was even worse when I was finally able to order the coffee through the app and pick it up. I was told my order would take 5mins, but I watched as these workers would walk past me, make eye contact, and say NOTHING while I waited for almost 30mins for just two boxes of coffee. Other people who were waiting with no help were asking me how long I had been there and if it was worth the wait. I watched the woman look at my ticket over and over and say or do nothing until finally I said something to her and she looked at me like I was stupid. The manager seems nice, but she was dancing around the back of the store in a black puffer jacket acting like there weren't people up front who could see her jumping around as if she had no common sense. She did this the entire time I was there. The only time I saw her help was when I asked to speak with her. really needs to teach her employees some halfway decent customer service skills or hire some new staff who can get their job done properly. read more

Is there a way to give this location zero stars? The absolute worst McDonald's I've ever visited, and it's not like the bar is set all that high. They need to shut this place down and give someone else a chance in this location. read more

This location recently remodeled and reopened. I had some hope it would be better than it was prior to it's temporary closing. I went there today for lunch. I was told their frappe machine isn't working (new frozen coffee and new frappe that is prominently advertised on menu are therefore not available). The line moves slowly. Despite both the cashier and the girl at the pickup window correctly verbally confirming my order...I got the wrong order and had to go back. As I was trying to explain that I was just there, the person on the speaker argued with me and said I had not just been there because he just saw me pull up. The manager did make my order right. But a simple "we're sorry for that mixup"would have been nice. And a little less hostility over the speaker will also help. The building looks nice but the customer care leaves a bad taste. read more

this Mcdonald's is always slow, our order is always wrong and the staff are usually quite rude. It's the closest place to my house and easy to go to, until the remodel. Now it's much faster and better to go farther away to a better location. Very poor job by the new owners or managers Well, We gave it another try and once again our order was wrong and we had to wait 15 minutes for fries after them giving us the wrong order all together! My boyfriend asked for plain cheeseburgers and they were not plain. He asked for a drink with no ice, shocker, there was ice. Worst Mcdonald's ever lol read more

THIS IS THE WORST MCDONALDS IVE EVER BEEN TOO. Which is saying A LOT. We waited +15 minutes for our order to be taken when NOBODIES in line. I would never ever suggest this McDonald's to any one ever. read more

The sign at the drive through says any lane, any time. Not true! I sat in the outside lane and watched 4 cars go through the other lane without anyone ever speaking to me! Poor customer satisfaction read more

McDonalds, you must get it together. If you can't do it fast and you can't do it hot, just don't. I pulled up second in line at the order board. They ordered and pulled up and then I ordered. Then I proceeded to sit in the drive thru THIRTEEN minutes. To be fair, I'm the one that was being lazy and chose "fast food", but to be honest I could have cooked a meal in that amount of time. Not a lasagna or anything, but yeah something. Then blasphemy. When I did finally get to the last window of expediency and efficiency, I got my order and drove away and lo and behold my little deep fried cuts of Idahoan amazingness were barely warm. McDonalds = hot French fries. Not this time. Bad move, Mickey D's. The least you could have done was given me hot food. read more

Absolutely the worst McDonald's I've ever been to I've given them several chances first time I had to wait in the Drive-Thru for over 10 minutes before somebody actually came and take my order then I had to back up and go in the store to get my order taken second time I try went and got breakfast sausage egg and cheese McMuffin had a ton of egg shells in it third time was recently stop for dinner on the way home from work got a quarter pounder that was basically Raw everything was very cold fries were soggy and wet and cold and absolutely disgusting will never go back to this McDonald's again read more

Well I will not waste a lot of time giving a bad review because it's obvious that doesn't change anything with this location. But I did want to take the time to give it one star only because I could not give it zero. read more

I do not recommend this location at all. 1. The service is by far the slowest I have ever experienced in my life. It doesn't matter if it's inside or drive through. I pulled up at the drive through and waited 10min for someone to speak to take my order which never happened. 2. On several occasions I had ordered a Large Iced Macchiato and it was given to me in a Medium cup then when I went back to correct the mistake they literally poured what they gave me into the large cup then handed it back to me. 3. Again I order a Large Iced Macchiato and a plain burger. The bun on the burger was crispy burnt and to top it off one of the workers said to me "please wait I'll be making your coffee" then moments later she goes around asking her colleagues if anyone has made it. They reply "I don't know how to make it" the girl then replied back "neither do I". Then the girl came back to me and said the machine is down would you like something else in exchange? Yes I would. Not to be lied to. I would have much rather been told they no one knows how to make it than being lied to. read more

This has got to be the worst store in the chain. Stopped by several different times... extremely slow everytime and most of the time the order is wrong. I give up. read more

This location needs some serious help and coordination. I came through here about 6:25 pm this evening and there were 2 cars in Lane 1, so I pulled into the empty Lane 2. I was asked to hold. After Lane 1 took 3 orders I started asking for help. After Lane 1 helped the 4th car I got annoyed. I was finally helped. We ordered the Dinner Box. No joke. It came with 2 Hamburgers wrapped in Cheeseburger paper with no cheese. The burgers were crunchy, as they'd been severely burnt. The Big Macs were cooked equally well done and only 1 had cheese. There were NO chicken nuggets given with the meal. Mind you there were no special orders or substitutes. I would be made regardless, but my teenager paid and was ripped off for food not worth eating and for something he didn't receive. Get some training or better management! read more

Lousy management. They just don't seem to care. They act like they are doing you a favor to wait on you. Stopped carrying Splenda for unsweetened tea. Most of the team is usually rude, I guess following the same attitude of the management team. Nicole seems to be the only caring and friendly person who works here. Have been a regular customer, but those days are over. read more